The Customer Success Professional’s Handbook 9781119624615

The definitive “Customer Success Manager How-To-Guide” for the CSM profession from Gainsight, who brought you the market

3,204 481 4MB

English

The Customer Success Professional’s Handbook
9781119624615

Customer Success is a relatively a new discipline that focuses on maximizing customer business value and outcomes reali

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The book complements the current body of knowledge in business-to-business marketing with the experience of many profess

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New and updated, The Fitness Instructor's Handbook, 4th edition is the essential guide for anyone working in, or wi

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With over 20 years of experience as a producer and consumer of graphic designs, I have seen the best and worst of flyers

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Being successful as a sports or fitness professional requires more than just knowing your sport inside out. Without succ

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In the old days, when we made physical products, setting project goals wasn’t that hard. But in today’s service- and sof

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Good teaching is much more than a college degree and a collection of lesson plans. This book is unique in that it focuse

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End of 2022, nearly 200,000 people indicated holding a position as a customer success manager on LinkedIn. Customer succ

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HOW TO WIN TRUST AND INFLUENCE CUSTOMERS This revealing book shows how the only reliable route to sustainable business

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The objective of this book is to provide the framework to unleash a contagious customer success culture. Customer succes

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