Outcomes Over Output: Why customer behavior is the key metric for business success 1091173265

In the old days, when we made physical products, setting project goals wasn’t that hard. But in today’s service- and sof

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English Pages 64 Year 2019

Outcomes Over Output: Why customer behavior is the key metric for business success
1091173265

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HOW TO WIN TRUST AND INFLUENCE CUSTOMERS This revealing book shows how the only reliable route to sustainable business

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Most new products fail. So do most businesses. And most of us, if we are honest, have experienced a major setback in our

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How employee ownership can pay bottom-line benefits. Today, more than 25 percent of American workers own stock in their

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