Scaling Customer Success: Building the Customer Success Center of Excellence 9781484291924, 9781484291917, 1484291913

The Customer Success Professional’s Handbook 9781119624615

The definitive “Customer Success Manager How-To-Guide” for the CSM profession from Gainsight, who brought you the market

4,492 644 4MB Read more

A Graphic Designer’s Guide To Success: What The Customer Wants and the Graphic Designer Needs

With over 20 years of experience as a producer and consumer of graphic designs, I have seen the best and worst of flyers

830 194 15MB Read more

Outcomes Over Output: Why customer behavior is the key metric for business success 1091173265

In the old days, when we made physical products, setting project goals wasn’t that hard. But in today’s service- and sof

4,724 920 191KB Read more

Go Ahead!: Unleash a Contagious Customer Success Culture 9781728311951, 9781728311975, 9781728311968

The objective of this book is to provide the framework to unleash a contagious customer success culture. Customer succes

260 19 691KB Read more

Customer Success Management: Helping Business Customers Achieve Their Goals 9783031261787, 9783031261770, 303126178X

End of 2022, nearly 200,000 people indicated holding a position as a customer success manager on LinkedIn. Customer succ

317 51 4MB Read more

Mastering Customer Success: Discover tactics to decrease churn and expand revenue [1 ed.] 9781835469033

Explore strategies, methods, critical skills that top CSMs exhibit in delivering well-designed, proactive customer succe

1,059 62 935KB Read more

Why should anyone buy from you?: earn customer trust to drive business success 9780273745518, 0273745514

HOW TO WIN TRUST AND INFLUENCE CUSTOMERS This revealing book shows how the only reliable route to sustainable business

680 102 4MB Read more

Customer Experience

1,249 116 3MB Read more

Customer genius: becoming a customer-centric business 9781841127880, 1841127884

Hello, I am your customer. Do you see the world like I do? It's simple really. Start with me and everything else fo

1,643 208 7MB Read more

Quality from Customer Needs to Customer Satisfaction 9144041667

512 91 217MB Read more