Customer Success is a relatively a new discipline that focuses on maximizing customer business value and outcomes reali
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The definitive “Customer Success Manager How-To-Guide” for the CSM profession from Gainsight, who brought you the market
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With over 20 years of experience as a producer and consumer of graphic designs, I have seen the best and worst of flyers
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In the old days, when we made physical products, setting project goals wasn’t that hard. But in today’s service- and sof
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End of 2022, nearly 200,000 people indicated holding a position as a customer success manager on LinkedIn. Customer succ
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The objective of this book is to provide the framework to unleash a contagious customer success culture. Customer succes
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HOW TO WIN TRUST AND INFLUENCE CUSTOMERS This revealing book shows how the only reliable route to sustainable business
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Hello, I am your customer. Do you see the world like I do? It's simple really. Start with me and everything else fo
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Why do some companies tend to succeed in their attempts at not only attracting customers who tend to repeat their purcha
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With major retailers closing brick-and-mortar stores every month and the continued shift to online shopping, there is a
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