The definitive “Customer Success Manager How-To-Guide” for the CSM profession from Gainsight, who brought you the market
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Customer Success is a relatively a new discipline that focuses on maximizing customer business value and outcomes reali
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The book complements the current body of knowledge in business-to-business marketing with the experience of many profess
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With over 20 years of experience as a producer and consumer of graphic designs, I have seen the best and worst of flyers
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Being successful as a sports or fitness professional requires more than just knowing your sport inside out. Without succ
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New and updated, The Fitness Instructor's Handbook, 4th edition is the essential guide for anyone working in, or wi
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In the old days, when we made physical products, setting project goals wasn’t that hard. But in today’s service- and sof
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Good teaching is much more than a college degree and a collection of lesson plans. This book is unique in that it focuse
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This edited collection provides a cutting edge overview of issues of key concern for information professionals providing
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End of 2022, nearly 200,000 people indicated holding a position as a customer success manager on LinkedIn. Customer succ
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The objective of this book is to provide the framework to unleash a contagious customer success culture. Customer succes
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