Why should I do business with you' and not your competitor' Whether you are a retailer, manufacturer, distribu
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A step-by-step guide to writing a sitcom episode in 20 minutes a day. Especially useful for entering the international c
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Technology has evaporated the barriers of complaint. With smart phones and always-on Internet access, consumers complain
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Introduction -- Function vs. essence -- Three truths of exceptional customer service -- Seven simple ways to raise custo
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Strategy, culture and customers are the key elements of any business. But to truly succeed, they need to be effectively
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We’re constantly looking for ways to make our companies or organizations more successful. We often ask ourselves: “What
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