Delight your customers: 7 simple ways to raise your customer service from ordinary to extraordinary [Unabridged] 9780814432808, 0814432808, 9781469088440, 1469088444

Introduction -- Function vs. essence -- Three truths of exceptional customer service -- Seven simple ways to raise custo

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Delight your customers: 7 simple ways to raise your customer service from ordinary to extraordinary [Unabridged]
 9780814432808, 0814432808, 9781469088440, 1469088444

Table of contents :
Introduction --
Function vs. essence --
Three truths of exceptional customer service --
Seven simple ways to raise customer service --
Express genuine interest --
Share unique knowledge --
Convey authentic enthusiasm --
Use appropriate humor --
Provide pleasant surprises --
Deliver service heroics --
Incorporating job essence into job function --
From ordinary to extraordinary --
Index.

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