Introduction -- Function vs. essence -- Three truths of exceptional customer service -- Seven simple ways to raise custo
529 113 890KB
English Pages 1 sound file, 6 hr., 29 min Year 2013
Table of contents :
Introduction --
Function vs. essence --
Three truths of exceptional customer service --
Seven simple ways to raise customer service --
Express genuine interest --
Share unique knowledge --
Convey authentic enthusiasm --
Use appropriate humor --
Provide pleasant surprises --
Deliver service heroics --
Incorporating job essence into job function --
From ordinary to extraordinary --
Index.