This book is written to guide readers on every aspect of customer satisfaction based on a contextualised approach and to
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English Pages 84 Year 2014
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With major retailers closing brick-and-mortar stores every month and the continued shift to online shopping, there is a
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The financial benefits accruing from improvements in customer satisfaction are so significant that customer satisfaction
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Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service pr
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Hello, I am your customer. Do you see the world like I do? It's simple really. Start with me and everything else fo
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Why do some companies tend to succeed in their attempts at not only attracting customers who tend to repeat their purcha
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First published in 1996, this research study explores the job satisfaction in the social and human care workers . Previo
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