Customer Relationship Management 9783662553817

Customer Relationship Management

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Customer Relationship Management: Concept, Strategy, and Tools [3 ed.] 9783662553817, 3662553813

This book presents an extensive discussion of the strategic and tactical aspects of customer relationship management as

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Customer relationship management 9780071333313, 0071333312

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Mobile Customer Relationship Management 9781846637179, 9781846637162

This e-book deals with the application of mobile business concepts and technologies in the domain of customer relationsh

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Customer loyalty, retention, and customer relationship management 9781846632396, 9781846632389

Why do some companies tend to succeed in their attempts at not only attracting customers who tend to repeat their purcha

1,055 134 2MB Read more

Crm: Redefining Customer Relationship Management [1st edition] 155558263X, 1751891941, 9781555582630

In CRM, Jeffrey Peel defines Customer Relationship Management in a radical new way by putting communications at the cent

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Customer Relationship Management using Business Intelligence 1443840793, 9781443840798, 9781443842976

This is an important text for all students and practitioners of Business Intelligence (BI) and Customer Relationship Man

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Customer relationship management [Second edition] 9780273774952, 9780273774976, 9780273781073, 0273774956, 0273774972

Geared to MBA students and undergraduate students in the later years of their study, as well as those attending courses

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Strategic Customer Management: Integrating Relationship Marketing and CRM

5,805 471 22MB Read more

Customer Knowledge Management: Improving Customer Relationship through Knowledge Application 3642164749, 9783642164743

Managing and transferring knowledge - at the right time, in the right place and with the right quality for customers - e

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