Customer Service in Libraries 9780810887480, 9780810887497, 2012044861

In this book, nine librarians from across the country describe their libraries' best practices in this key area. Th

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English Year 2013

Customer Service in Libraries
9780810887480, 9780810887497, 2012044861

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Outstanding customer service is the heart of customer satisfaction and loyalty. How to achieve it? In a unique approach,

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Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improve

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Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improve

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Understand Consumer Psychology to Drive Profits and Growth Want to know exactly what's driving your customer's

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Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest w

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Focusing on widely adopted tools that all have immediate, useful applications, this practical book will help extend any

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