10 Steps to Successful Customer Service 9786468600, 1562865900, 9781562865900

Outstanding customer service is the heart of customer satisfaction and loyalty. How to achieve it? In a unique approach,

770 113 2MB

English Year 2010

10 Steps to Successful Customer Service
9786468600, 1562865900, 9781562865900

Do you spend too much time in meetings, usually with little to show for it? Everyone else does! You're not alone. H

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Managing change is a vital skill in any forward-thinking organization. 10 Steps to Successful Change Management outlines

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10 Steps to Successful Business Alignment offers a fresh, informative perspective on the challenge of achieving business

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The thought of giving a presentation often ranks at the top of the list of what people fear the most. 10 Steps to Succes

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Designed for the trainer in all of us, 10 Steps to Successful Training takes a unique approach to becoming a winning ins

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Team effectiveness has become a cliché of business success for a very good reason: It works. 10 Steps to Successful Team

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"Coaching is a hot buzzword in today?s hectic business world, and coaching skills are fast becoming essential for a

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Reach New Heights as a Mentor Broaden people's perspectives. Sustain momentum for development. Drive significant ca

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Salesit's an everyday event and part of every business transaction a million+ times a day. Drawing upon extensive r

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10 Steps to Successful Facilitation teaches readers everything they need to develop and execute a facilitation program i

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