The Customer Catalyst: How to Drive Sustainable Business Growth in the Customer Economy 9781119575061, 9781119575085

Customer genius: becoming a customer-centric business 9781841127880, 1841127884

Hello, I am your customer. Do you see the world like I do? It's simple really. Start with me and everything else fo

1,101 158 7MB Read more

Why should anyone buy from you?: earn customer trust to drive business success 9780273745518, 0273745514

HOW TO WIN TRUST AND INFLUENCE CUSTOMERS This revealing book shows how the only reliable route to sustainable business

514 70 4MB Read more

Blogging to Drive Business: Create and Maintain Valuable Customer Connections 9780789742568, 078974256X, 9788131745199, 8131745198

A no-nonsense, how-to guide to creating blogs that build business and drive profits - with coverage of the newest Web 3.

527 117 8MB Read more

The Customer-Base Audit: The First Step on the Journey to Customer Centricity 9781613631591

In The Customer-Base Audit: The First Step on the Journey to Customer Centricity, experts Peter Fader, Bruce Hardie, and

231 72 2MB Read more

Customer Loyalty and Supply Chain Management: Business-to-Business Customer Loyalty Analysis [1 ed.] 1138060844, 9781138060845

Many business-to-business (B2B) managers think that customers act rationally and base decisions mostly on price, custome

1,454 128 1MB Read more

The Product-Led Organization: Drive Growth By Putting Product at the Center of Your Customer Experience 9781119660927, 2020022831, 9781119660873, 9781119660910

589 32 6MB Read more

The Reign of the Customer: Customer-Centric Approaches to Improving Satisfaction 3030135616, 9783030135614

With major retailers closing brick-and-mortar stores every month and the continued shift to online shopping, there is a

989 142 2MB Read more

The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (And Employee) Experience 9781608321063

1,041 156 341KB Read more

Customer innovation : delivering a customer-led strategy for enduring growth [Second ed.] 9780749484187, 0749484187, 9780749497781, 0749497785

1,129 157 12MB Read more

Stop, Look, & Listen: The Customer CEO Business Fable About How to Profit from the Power of Your Customers 9781937134792

Sales have dropped precipitously. The board is meeting next week. Bob, founder and long-time CEO, is urged by his team t

319 127 194KB Read more