Ten Steps to ITSM Success : A Practitioner's Guide to Enterprise IT Transformation [1 ed.] 9781849284578, 9781849284561

There is a wealth of material that describes the nuts and bolts of IT Service Management (ITSM), but there is little pra

150 21 2MB

English Pages 291 Year 2013

Ten Steps to ITSM Success : A Practitioner's Guide to Enterprise IT Transformation [1 ed.]
9781849284578, 9781849284561

611 192 5MB Read more

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Linux systems are everywhere today, even in companies once considered "pure Windows." If you're a sysadmi

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