Digital Technology in Service Encounters: Effects on Frontline Employees and Customer Responses 9783658378851, 9783658378844, 3658378859

Digital Customer Service: Transforming Customer Experience for an On-Screen World [1 ed.] 1119841909, 9781119841906

Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improve

650 96 20MB Read more

Digital Customer Service: Transforming Customer Experience for an On-Screen World [1 ed.] 1119841909, 9781119841906

Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improve

532 45 20MB Read more

Technology Mediated Service Encounters 9027202125, 9789027202123, 9027262993, 9789027262998

The chapters in this collection, authored by renowned scholars, address a gap in the literature by focusing on the conse

729 92 3MB Read more

Customer Service in Libraries 9780810887480, 9780810887497, 2012044861

In this book, nine librarians from across the country describe their libraries' best practices in this key area. Th

147 50 4MB Read more

Digital Marketing in the Automotive Electronics Industry: Redefining Customer Experience through Digital Customer Engagement 3031307194, 9783031307195

The book complements the current body of knowledge in business-to-business marketing with the experience of many profess

391 50 6MB Read more

Service Encounters in Tourism, Events and Hospitality: Staff Perspectives 9781845417284

Customer service textbook for any student completing work, education or training in tourism, events and hospitality Th

222 60 4MB Read more

How Revolutionary Was the Digital Revolution?: National Responses, Market Transitions, and Global Technology 9781503625730

How do high wage countries stay rich in a global digital economy? How Revolutionary was the Digital Revolution construct

151 31 46MB Read more

The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (And Employee) Experience 9781608321063

1,072 159 341KB Read more

999--My Life on the Frontline of the Ambulance Service 9781471184437

405 48 3MB Read more

Crushing the Competition with Service: An Entrepreneur's Guide to Delivering Outstanding Customer Service & Customer Experience 9798555379566

602 51 10MB Read more