Culture Hacker : Reprogramming Your Employee Experience to Improve Customer Service, Retention, and Performance 9781119405771, 9781119405726

The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (And Employee) Experience 9781608321063

1,041 156 341KB Read more

The amazement revolution: seven customer service strategies to create an amazing customer (and employee) experience [1st ed] 9781608321353, 1608321355

Customer service isn't a department-it's a philosophy that includes every person and aspect of the best and br

442 33 695KB Read more

Keep Your Customers : How to Stop Customer Turnover, Improve Retention and Get Lucrative, Long-Term Loyalty 9781642796438

Land your next customer with total confidence you'll keep them for the long-term. Keep Your Customers shares a fres

188 89 2MB Read more

The Next Frontier of Restaurant Management: Harnessing Data to Improve Guest Service and Enhance the Employee Experience 9781501736520

As Susskind and Maynard show, successful restaurants don't happen by accident.

159 90 1MB Read more

Crushing the Competition with Service: An Entrepreneur's Guide to Delivering Outstanding Customer Service & Customer Experience 9798555379566

578 50 10MB Read more

Customer loyalty, retention, and customer relationship management 9781846632396, 9781846632389

Why do some companies tend to succeed in their attempts at not only attracting customers who tend to repeat their purcha

362 91 2MB Read more

Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever [1 ed.] 126482551X, 9781264825516

Customer service done right is one of today's most powerful competitive advantages. In Can Your Customer Service Do

149 75 1MB Read more

Customer Experience

940 74 3MB Read more

Digital Customer Service: Transforming Customer Experience for an On-Screen World [1 ed.] 1119841909, 9781119841906

Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improve

634 94 20MB Read more

Digital Customer Service: Transforming Customer Experience for an On-Screen World [1 ed.] 1119841909, 9781119841906

Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improve

505 42 20MB Read more