Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever [1 ed.] 126482551X, 9781264825516

Customer service done right is one of today's most powerful competitive advantages. In Can Your Customer Service Do

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English Pages 240 Year 2024

Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever [1 ed.]
126482551X, 9781264825516

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Customer service isn't a department-it's a philosophy that includes every person and aspect of the best and br

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Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improve

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Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improve

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Why do some companies tend to succeed in their attempts at not only attracting customers who tend to repeat their purcha

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From band loyalty to brand loyalty -- Creating culturally relevant brands -- Elton John : music man, marketing man, arch

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Business to business (B2B) transactions account for 60-70% of all transactions globally. Considering this, many supplier

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This is said to be the 'Age of the Customer' where business battles will be won through differentiated custome

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