This is said to be the 'Age of the Customer' where business battles will be won through differentiated custome
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Business to business (B2B) transactions account for 60-70% of all transactions globally. Considering this, many supplier
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Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improve
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The book complements the current body of knowledge in business-to-business marketing with the experience of many profess
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The rapid growth of technological developments on the internet has led many companies to adapt their businesses to the d
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Is your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical b
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Customer service isn't a department-it's a philosophy that includes every person and aspect of the best and br
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