Adversaries into allies: win people over without manipulation or coercion 9780698137592, 0698137590
-- The Go-Giver -- -- -- Acknowledge their ego: Set the proper frame Communicate with tact and empathy: In the tradition
358 102 1MB
English Year 2013
Table of contents :
The five principles of ultimate influence : understanding the basics of all human action and interaction --
Control your own emotions : this comes before everything else in the process, every time --
Understand the clash of belief systems : avoiding those deadly misunderstandings --
Acknowledge their ego : working effectively within the ultimate human motivator --
Set the proper frame : do this correctly and you are 80 percent on the way to the win/win outcome you desire --
Communicate with tact and empathy : the big difference that makes the big difference --
The character of ultimate influencers : even more important than what you say and what you do is who you are.
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