Who Stole My Customer??: Winning Strategies for Creating and Sustaining Customer Loyalty 978-0-13-400969-8

Customer loyalty, retention, and customer relationship management 9781846632396, 9781846632389

Why do some companies tend to succeed in their attempts at not only attracting customers who tend to repeat their purcha

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Customer Loyalty and Supply Chain Management: Business-to-Business Customer Loyalty Analysis [1 ed.] 1138060844, 9781138060845

Many business-to-business (B2B) managers think that customers act rationally and base decisions mostly on price, custome

1,438 127 1MB Read more

Customer Loyalty Programmes and Clubs [2 ed.] 9780566089510, 9780566084515

In every industry, and any company, customer loyalty marketing is an important pillar of corporate strategy. This second

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The Customer Centricity Playbook: Implement a Winning Strategy Driven by Customer Lifetime Value 9781613630914

A 2019 Axiom Business Award winner. In The Customer Centricity Playbook , Wharton School professor Peter Fader and Whart

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Customer loyalty : concept, context and character 9789332902718, 9332902712

2,845 124 7MB Read more

The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (And Employee) Experience 9781608321063

1,033 155 341KB Read more

Big Data Marketing Strategies for Superior Customer Experience 1668464551, 9781668464557

The rapid growth of technological developments on the internet has led many companies to adapt their businesses to the d

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Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever [1 ed.] 126482551X, 9781264825516

Customer service done right is one of today's most powerful competitive advantages. In Can Your Customer Service Do

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Selling Today: Creating Customer Value [Canadian 7th Edition] 0133156850, 9780133156850

Reality Selling Today Video Series. In response to high demand from instructors, the Reality Selling Today Video Series,

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The amazement revolution: seven customer service strategies to create an amazing customer (and employee) experience [1st ed] 9781608321353, 1608321355

Customer service isn't a department-it's a philosophy that includes every person and aspect of the best and br

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