The Virtual Public Servant: Artificial Intelligence and Frontline Work [1st ed.] 9783030540838, 9783030540845

With recent advances and investment in artificial intelligence, are we on the verge of introducing virtual public servan

429 60 994KB

English Pages XV, 274 [285] Year 2021

Report DMCA / Copyright

DOWNLOAD FILE

The Virtual Public Servant: Artificial Intelligence and Frontline Work [1st ed.]
9783030540838, 9783030540845

Author / Uploaded
Stephen Jeffares

Table of contents :
Front Matter ....Pages i-xv
Artificial Intelligence and Frontline Public Service (Stephen Jeffares)....Pages 1-18
Control, Cost, Convenience and Connection, Four Problems for AI and Public Service (Stephen Jeffares)....Pages 19-41
AI, Public Service and Research Methodology (Stephen Jeffares)....Pages 43-66
Position Closed: The Disappearance and Datafication of Face-to-Face Public Service (Stephen Jeffares)....Pages 67-96
Can I Speak to a Human? Automating Remote Contact in Frontline Public Service (Stephen Jeffares)....Pages 97-124
The Non-Public Encounter: Self-Service and the Ephemoralisation of Public Service (Stephen Jeffares)....Pages 125-150
The Management of Social Media in Frontline Public Service (Stephen Jeffares)....Pages 151-182
Robots and Virtual Agents in Frontline Public Service (Stephen Jeffares)....Pages 183-210
The Virtual Public Servant Fantasy (Stephen Jeffares)....Pages 211-230
The Virtual Public Servant: Three Futures. A Q-Study (Stephen Jeffares)....Pages 231-261
Back Matter ....Pages 263-274

Polecaj historie

The Virtual Public Servant: Artificial Intelligence and Frontline Work 3030540839, 9783030540838

With recent advances and investment in artificial intelligence, are we on the verge of introducing virtual public servan

358 120 4MB Read more

Artificial Intelligence and Bioethics [1st ed.] 9783030524470, 9783030524487

This book explores major bioethical issues emerging from the development and use of artificial intelligence in medical s

816 132 1MB Read more

Artificial Intelligence and Robotics [1st ed.] 9783030561772, 9783030561789

This book provides insights into research in the field of artificial intelligence in combination with robotics technolog

954 205 10MB Read more

Uncertainty in Artificial Intelligence [1st Edition] 9781483296531

This second volume is arranged in four sections: Analysis contains papers which compare the attributes of various approa

1,025 176 33MB Read more

Uncertainty in Artificial Intelligence [1st Edition] 9781483296548

Clearly illustrated in this volume is the current relationship between Uncertainty and AI. It has been said that resear

852 70 24MB Read more

Uncertainty in Artificial Intelligence [1st Edition] 9781483296555

This volume, like its predecessors, reflects the cutting edge of research on the automation of reasoning under uncertain

776 156 27MB Read more

Alchemy and artificial intelligence

1,580 157 812KB Read more

Artificial intelligence illuminated [1st ed] 0-7637-3230-3

961 85 4MB Read more

Artificial Intelligence: A National Strategic Initiative [1st ed.] 9789811565472, 9789811565489

This book begins with the past and present of the subversive technology of artificial intelligence, clearly analyzes the

1,841 249 4MB Read more

Artificial Intelligence for Coronavirus Outbreak [1st ed.] 9789811559358, 9789811559365

This book examines how the wonders of AI have contributed to the battle against COVID-19. Just as history repeats itself

633 86 4MB Read more