The Richer Way: How to Get the Best Out of People [First published by Richer Publishing in 1995] 9781847942227
In 1978 Julian Richer, then aged just nineteen, opened his first shop near London Bridge. For over twenty years this sho
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English Pages 256 Year 2017
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Table of contents :
Author’s Note
Dedication
Introduction
1 Getting out of the Stone Age
2 Managing and motivating
3 The framework
4 The fun – generating and measuring motivation
5 Recruiting the right people, and keeping them
6 How managers should manage themselves
7 Customer service
8 If good customer service was easy, everyone would be doing it
9 Building a successful business
10 Cultivate your culture
11 Ten ways to improve your business – today!
Acknowledgements
Appendices
Index
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