The 5 Essential People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts [First Fireside trade paperback edition] 9781416595489, 9781439134764, 1439134766

An introduction to assertiveness -- The three-part assertion method -- Assertive rapport building -- Tactics for asserti

420 93 2MB

English Pages viii, 240 pages Year 2009

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The 5 Essential People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts [First Fireside trade paperback edition]
9781416595489, 9781439134764, 1439134766

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Simon and Schuster
Inc

Table of contents :
An introduction to assertiveness --
The three-part assertion method --
Assertive rapport building --
Tactics for assertive rapport building --
Assertive curiosity --
Maximizing assertive curiosity in business --
From curiosity to understanding --
Etiquette: rules of the road for people skills --
Persuasion as a people skill --
Asking questions skillfully --
Assertive speaking --
Assertive listening --
Assertive ambition --
Maximizing results with assertive ambition --
Assertive conflict resolution --
Assertive conflict management and negotiation.

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The 5 essential people skills: how to assert yourself, listen to others, and resolve conflicts [First Fireside trade paperback edition] 9781416595489, 9781439134764, 1439134766

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