Revolutionizing Business Operations: How to Build Dynamic Processes for Enduring Competitive Advantage 1523003987, 9781523003983
Don’t risk the dire consequences of your work processes becoming obsolete—discover a powerful model for constant, ongoin
168 103 2MB
English Pages 256 [253] Year 2023
Table of contents :
Cover
Half Title
Title
Copyright
Dedication
Contents
Foreword
Preface
Introduction: Why Dynamic Process Transformation?
Part I: How Business Processes Become a Competitive Disadvantage
1. Introducing the Dynamic Process Transformation Model
2. Dilemmas Facing Leaders on Business Process Transformation
Part II: Stage 1 of Business Processes—Default Maturity
3. The Problem with Running Business Processes “as a Monopoly”
4. Going beyond Functional Silos
5. Don’t Undermine Good Strategy with Poor Operating Models
Part III: Stage 2 of Business Processes—Intentional Maturity
6. What’s Wrong with Driving Only Efficiency in Business Processes?
7. Applying Product Management to Business Processes
8. Achieving Transparency in Business Processes
Part IV: Stage 3 of Business Processes—Integrated Maturity
9. Mastering Process Innovation
10. Avoiding the Trap of Incremental Innovation in Processes
11. Mastering Business-Centricity for Processes Innovation
Part V: Stage 4 of Business Processes—Responsive Maturity
12. How to Commercialize Business Processes
13. How to Create a Movement for Sustained Process Transformation
14. Creating a Dynamic Organizational DNA
Part VI: Achieving Competitive Advantage via Business Operations
15. How to Succeed in Dynamic Process Transformation
Discussion Guide
Notes
Acknowledgments
Index
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
Y
Z
About the Authors
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