Practical IT Service Management : A Concise Guide for Busy Executives [2 ed.] 9781849285476, 9781849285469

This beginner's book explains the basics of ITIL and its implementation and interpretation in an easy, selfstudy ap

374 116 2MB

English Pages 280 Year 2014

Practical IT Service Management : A Concise Guide for Busy Executives [2 ed.]
9781849285476, 9781849285469

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Objectives and governance -- Mandate and commitment -- Designing the framework for managing risk -- Implementing risk ma

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Transform your IT project and make change stick with this step-by-step guide. In today's fast-paced world of change

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Evaluates the policy of the United States government to bring in executives from private life during both World Wars to

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