Pocket Guide to Everyday Conversational English (Properly Cut and Bookmarked)

Table of contents :
Cover
Contents
PART 1 - Art of Small Talk
Chapter 1 Greetings
Chapter 2 Introductions
Chapter 3 Small Talk
Chapter 4 How to Agree and Disagree
Chapter 5 Apologies, Requests, Thanks
Chapter 6 Arrangements, Explanations, Complaining
Chapter 7 Expressing Emotions
Chapter 8 How to Say Good Bye
Chapter 9 Talking about Directions
Chapter 10 Talking about Dates
Chapter 11 Talking about Time
Chapter 12 Talking about Names
Chapter 13 Talking about Address
Chapter 14 Talking about Numbers
Chapter 15 Asking for Toilets and Baby Changing Rooms
PART 2 - Daily Life Events
Chapter 1 Eating Out
Chapter 2 Going Out for a Drink
Chapter 3 Shopping
Chapter 4 Queuing
Chapter 5 Money Matters
Chapter 6 Health
Chapter 7 Reporting Crime to the Police
Chapter 8 Hotels
Chapter 9 Public Transport and Taxi
Chapter 10 Travel Arrangements - Tickets
Chapter 11 Travelling - Train, Coach
Chapter 12 Air Travel
Chapter 13 Border Control and Customs
Chapter 14 Car Rental
Chapter 15 Social Events

Citation preview

Donald Caldwell & Sve Brook

Pocket Guide to Everyday Conversaional English

Odessa Publisher Alexander Fridman 2014

Contents

808’.042 PE1413 УДК 811.111(410)(036) ББК 81.2(4Вел)я2 С 16

Introducion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 PART 1. Art of Small Talk Chapter 1. Greeings Informal Greeing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 General Greeing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Formal Greeing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Check Point – Greeings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Chapter 2. Introducions Introducing Yourself – General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Introducing Yourself – Formal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Introducing Others – General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Introducing Others – Formal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 What to Say When You Are Introduced to Someone . . . . . . . . . . . . . . 15 Dialogue: Informal Introducion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Check Point – Introducions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

С 16

Donald Caldwell & Sve Brook Pocket Guide to Everyday Conversaional English. — Odessa: Publisher Alexander Fridman, 2014. — 134 р. ISBN 978-966-96181-36-7 The Pocket Guide to Everyday Conversaional English is a manual about modern spoken Briish English and as such is essenial for everyone who needs to use conversaional English language.

ISBN 978-966-96181-36-7

© Donald Caldwell & Sve Brook, 2014

Chapter 3. Small Talk Dialogue: Informal Small Talk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Dialogue: Formal Small Talk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Quesions Appropriate in Small Talk . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Talking about Weather . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Dialogue: Small Talk about the Weather . . . . . . . . . . . . . . . . . . . . . . . 19 Talking about Holidays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Notes

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Check Point – Small Talk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Contents

808’.042 PE1413 УДК 811.111(410)(036) ББК 81.2(4Вел)я2 С 16

Introducion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 PART 1. Art of Small Talk Chapter 1. Greeings Informal Greeing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 General Greeing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Formal Greeing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Check Point – Greeings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Chapter 2. Introducions Introducing Yourself – General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Introducing Yourself – Formal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Introducing Others – General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Introducing Others – Formal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 What to Say When You Are Introduced to Someone . . . . . . . . . . . . . . 15 Dialogue: Informal Introducion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Check Point – Introducions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

С 16

Donald Caldwell & Sve Brook Pocket Guide to Everyday Conversaional English. — Odessa: Publisher Alexander Fridman, 2014. — 134 р. ISBN 978-966-96181-36-7 The Pocket Guide to Everyday Conversaional English is a manual about modern spoken Briish English and as such is essenial for everyone who needs to use conversaional English language.

ISBN 978-966-96181-36-7

© Donald Caldwell & Sve Brook, 2014

Chapter 3. Small Talk Dialogue: Informal Small Talk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Dialogue: Formal Small Talk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Quesions Appropriate in Small Talk . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Talking about Weather . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Dialogue: Small Talk about the Weather . . . . . . . . . . . . . . . . . . . . . . . 19 Talking about Holidays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Notes

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Check Point – Small Talk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Chapter 4. How to Agree and Disagree Informal Agreeing to DO Something . . . . . . . . . . . . . . . . . . . . . . . . . 22

Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

General Agreeing to DO Something . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Check Point – Response to Thanking . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Formal Agreeing to DO Something . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Check Point – Agreeing to DO Something . . . . . . . . . . . . . . . . . . . . . 23 Informal Agreeing with Someone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 General Agreeing with Someone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Check Point – Thanking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Chapter 6. Arrangements, Explanaions, Complaining Informal Arrangements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 General Arrangements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Check Point – Making Arrangements . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Check Point – Agreeing with Someone . . . . . . . . . . . . . . . . . . . . . . . . 24

Expressing Your Opinion – General

Informal Agreeing When Ofered Something . . . . . . . . . . . . . . . . . . . 25

Asking for Explanaion – General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

General Agreeing When Ofered Something . . . . . . . . . . . . . . . . . . . 25

Providing Explanaion – General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Informal Disagreeing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Informal Asking What Someone Wants from You . . . . . . . . . . . . . . . . 39

General Disagreeing

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Dialogue: Informal Asking What Someone Wants from You . . . . . . . 39

Check Point – Disagreeing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Dialogue: Asking What Someone Wants from You . . . . . . . . . . . . . . . 40

Dialogue: Informal Yes/No Conversaion . . . . . . . . . . . . . . . . . . . . . . . 28

Formal Asking What Someone Wants from You . . . . . . . . . . . . . . . . . 40

Dialogue: Formal Yes/No Conversaion . . . . . . . . . . . . . . . . . . . . . . . . 28

Dialogue: Formal Asking What Someone Wants from You . . . . . . . . . 40

Chapter 5. Apologies, Requests, Thanks Informal Apologies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Formal Apologies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Apology to Atract Someone’s Atenion . . . . . . . . . . . . . . . . . . . . . . . 30 Apology When Asking Someone to Repeat Something . . . . . . . . . . . . 30 Check Point – Apologies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 General Requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

. . . . . . . . . . . . . . . . . . . . . . . . . . 38

Check Point – Asking What Someone Wants from You . . . . . . . . . . . . 41 Expressing Doubt – Informal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Expressing Doubt – General. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Complaining- General. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Complaining – Formal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Check Point – Complaining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Formal Requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Chapter 7. Expressing Emoions Like – Informal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Asking for Instrucions – General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Likes and Dislikes – General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Check Point – Requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Expressing Surprise – Informal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Informal Thanking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Expressing Surprise – General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

General Thanking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Congratulaions – Informal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Formal Thanking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Congratulaions – General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Chapter 4. How to Agree and Disagree Informal Agreeing to DO Something . . . . . . . . . . . . . . . . . . . . . . . . . 22

Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

General Agreeing to DO Something . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Check Point – Response to Thanking . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Formal Agreeing to DO Something . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Check Point – Agreeing to DO Something . . . . . . . . . . . . . . . . . . . . . 23 Informal Agreeing with Someone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 General Agreeing with Someone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Check Point – Thanking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Chapter 6. Arrangements, Explanaions, Complaining Informal Arrangements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 General Arrangements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Check Point – Making Arrangements . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Check Point – Agreeing with Someone . . . . . . . . . . . . . . . . . . . . . . . . 24

Expressing Your Opinion – General

Informal Agreeing When Ofered Something . . . . . . . . . . . . . . . . . . . 25

Asking for Explanaion – General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

General Agreeing When Ofered Something . . . . . . . . . . . . . . . . . . . 25

Providing Explanaion – General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Informal Disagreeing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Informal Asking What Someone Wants from You . . . . . . . . . . . . . . . . 39

General Disagreeing

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Dialogue: Informal Asking What Someone Wants from You . . . . . . . 39

Check Point – Disagreeing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Dialogue: Asking What Someone Wants from You . . . . . . . . . . . . . . . 40

Dialogue: Informal Yes/No Conversaion . . . . . . . . . . . . . . . . . . . . . . . 28

Formal Asking What Someone Wants from You . . . . . . . . . . . . . . . . . 40

Dialogue: Formal Yes/No Conversaion . . . . . . . . . . . . . . . . . . . . . . . . 28

Dialogue: Formal Asking What Someone Wants from You . . . . . . . . . 40

Chapter 5. Apologies, Requests, Thanks Informal Apologies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Formal Apologies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Apology to Atract Someone’s Atenion . . . . . . . . . . . . . . . . . . . . . . . 30 Apology When Asking Someone to Repeat Something . . . . . . . . . . . . 30 Check Point – Apologies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 General Requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

. . . . . . . . . . . . . . . . . . . . . . . . . . 38

Check Point – Asking What Someone Wants from You . . . . . . . . . . . . 41 Expressing Doubt – Informal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Expressing Doubt – General. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Complaining- General. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Complaining – Formal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Check Point – Complaining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Formal Requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Chapter 7. Expressing Emoions Like – Informal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Asking for Instrucions – General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Likes and Dislikes – General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Check Point – Requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Expressing Surprise – Informal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Informal Thanking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Expressing Surprise – General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

General Thanking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Congratulaions – Informal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Formal Thanking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Congratulaions – General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Check Point – Expressing Surprise . . . . . . . . . . . . . . . . . . . . . . . . . . . . Expressing Sympathy – General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . What to Say on Someone’s Death – General . . . . . . . . . . . . . . . . . . . . What to Say on Someone’s Death – Formal . . . . . . . . . . . . . . . . . . . . . Expressing Disappointment – General . . . . . . . . . . . . . . . . . . . . . . . . . Expressing Disappointment – Formal . . . . . . . . . . . . . . . . . . . . . . . . . . Check Point – Expressing Sympathy and Disappointment . . . . . . . . . Expressing Being Upset – General . . . . . . . . . . . . . . . . . . . . . . . . . . . . Expressing Being Upset – Formal . . . . . . . . . . . . . . . . . . . . . . . . . . . . Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Check Point – Expressing Being Upset . . . . . . . . . . . . . . . . . . . . . . . . .

45 47 47 47 47 48 48 49 49 50 50

Chapter 8. How to Say Good Bye Saying Good Bye – Informal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Saying Good Bye – General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Using an Excuse to End a Conversaion . . . . . . . . . . . . . . . . . . . . . . . . 52 Chapter 9. Talking about Direcions Asking for Direcions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Useful Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Geing Driving Direcions – Example . . . . . . . . . . . . . . . . . . . . . . . . . . Giving Direcions – Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Giving Direcions in a Building – Example. . . . . . . . . . . . . . . . . . . . . . . Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

53 53 54 54 54 55

Chapter 12. Talking about Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Chapter 13. Talking about Address . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Chapter 14. Talking about Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Chapter 15. Asking for Toilets and Baby Changing Rooms Toilet Talk – Informal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Toilet Talk – General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Toilet Talk – Formal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Baby Changing Rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

PART 2. Daily Life Events Chapter 1. Eaing Out Making a Restaurant Reservaion by Telephone . . . . . . . . . . . . . . . . . 67 Dialogue: Making a Restaurant Reservaion. . . . . . . . . . . . . . . . . . . . . 67 Walking in a Restaurant without a Reservaion . . . . . . . . . . . . . . . . . . 68 Placing an Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 During the Meal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Ater the Meal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Dialogue: In a Fast Food Restaurant . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Dialogue: In a Café . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Dialogue: In a Restaurant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Chapter 10. Talking about Dates Useful Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Chapter 2. Going Out for a Drink Invitaion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Chapter 11. Talking about Time 12 Hour Clock Notaion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 24 Hour Clock Notaion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Happy Hour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Check Point – Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Drinks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Visiing a Pub or a Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Dialogue: In a Pub . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Check Point – Expressing Surprise . . . . . . . . . . . . . . . . . . . . . . . . . . . . Expressing Sympathy – General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . What to Say on Someone’s Death – General . . . . . . . . . . . . . . . . . . . . What to Say on Someone’s Death – Formal . . . . . . . . . . . . . . . . . . . . . Expressing Disappointment – General . . . . . . . . . . . . . . . . . . . . . . . . . Expressing Disappointment – Formal . . . . . . . . . . . . . . . . . . . . . . . . . . Check Point – Expressing Sympathy and Disappointment . . . . . . . . . Expressing Being Upset – General . . . . . . . . . . . . . . . . . . . . . . . . . . . . Expressing Being Upset – Formal . . . . . . . . . . . . . . . . . . . . . . . . . . . . Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Check Point – Expressing Being Upset . . . . . . . . . . . . . . . . . . . . . . . . .

45 47 47 47 47 48 48 49 49 50 50

Chapter 8. How to Say Good Bye Saying Good Bye – Informal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Saying Good Bye – General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Using an Excuse to End a Conversaion . . . . . . . . . . . . . . . . . . . . . . . . 52 Chapter 9. Talking about Direcions Asking for Direcions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Useful Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Geing Driving Direcions – Example . . . . . . . . . . . . . . . . . . . . . . . . . . Giving Direcions – Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Giving Direcions in a Building – Example. . . . . . . . . . . . . . . . . . . . . . . Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

53 53 54 54 54 55

Chapter 12. Talking about Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Chapter 13. Talking about Address . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Chapter 14. Talking about Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Chapter 15. Asking for Toilets and Baby Changing Rooms Toilet Talk – Informal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Toilet Talk – General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Toilet Talk – Formal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Baby Changing Rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

PART 2. Daily Life Events Chapter 1. Eaing Out Making a Restaurant Reservaion by Telephone . . . . . . . . . . . . . . . . . 67 Dialogue: Making a Restaurant Reservaion. . . . . . . . . . . . . . . . . . . . . 67 Walking in a Restaurant without a Reservaion . . . . . . . . . . . . . . . . . . 68 Placing an Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 During the Meal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Ater the Meal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Dialogue: In a Fast Food Restaurant . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Dialogue: In a Café . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Dialogue: In a Restaurant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Chapter 10. Talking about Dates Useful Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Chapter 2. Going Out for a Drink Invitaion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Chapter 11. Talking about Time 12 Hour Clock Notaion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 24 Hour Clock Notaion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Happy Hour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Check Point – Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Drinks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Visiing a Pub or a Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Dialogue: In a Pub . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Chapter 3. Shopping Shopping in Supermarkets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Useful Terminology – Food and Household Goods . . . . . . . . . . . . . . . 78 Dialogue: At a Supermarket Till . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Shopping Over the Counter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Dialogue: At a Delicatessen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Shopping in a Department Store . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Useful Terminology – Department Store . . . . . . . . . . . . . . . . . . . . . . . 81 Useful Terminology – Trying Something On . . . . . . . . . . . . . . . . . . . . . 82 Dialogue: In a Shoe Shop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Buying Electrical Goods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Useful Terminology – Electrical Goods . . . . . . . . . . . . . . . . . . . . . . . . . 84 Dialogue: In an Electrical Goods Store . . . . . . . . . . . . . . . . . . . . . . . . . 84 Replying to an Advert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Dialogue: Buying a Second Hand Car . . . . . . . . . . . . . . . . . . . . . . . . . . 86

In the Pharmacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Dialogue: In a Pharmacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Chapter 7. Reporing Crime to the Police Dialogue: Emergency Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Dialogue: Police Staion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Chapter 8. Hotels Making a Reservaion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Dialogue: Making a Reservaion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Cancelling or Changing a Reservaion . . . . . . . . . . . . . . . . . . . . . . . . 100 Dialogue: Cancelling a Reservaion . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Arriving at the Hotel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Dialogue: Arriving at the Hotel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Staying in a Hotel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Dialogue: Calling Room Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Checking Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Chapter 4. Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Dialogue: Checking Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Chapter 5. Money Maters Money Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Chapter 9. Public Transport and Taxi Public Transport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Money Exchange. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Credit Card not Accepted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Dialogue: Problems with Credit Card . . . . . . . . . . . . . . . . . . . . . . . . . 90 Chapter 6. Health Arranging Medical Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Dialogue: Arranging Medical Assistance . . . . . . . . . . . . . . . . . . . . . . . . 92 Talking to a Doctor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Useful Terminology for Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Dialogue: Visiing a Doctor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Dialogue: Visiing a Hospital . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Useful Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 Dialogue: On a Bus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Taxi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Useful Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Dialogue: In a Taxi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Chapter 10. Travel Arrangements – Tickets Dialogue: Booking Tickets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Chapter 11. Travelling – Train, Coach Useful Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Dialogue: Travelling on a Train . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Chapter 3. Shopping Shopping in Supermarkets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Useful Terminology – Food and Household Goods . . . . . . . . . . . . . . . 78 Dialogue: At a Supermarket Till . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Shopping Over the Counter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Dialogue: At a Delicatessen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Shopping in a Department Store . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Useful Terminology – Department Store . . . . . . . . . . . . . . . . . . . . . . . 81 Useful Terminology – Trying Something On . . . . . . . . . . . . . . . . . . . . . 82 Dialogue: In a Shoe Shop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Buying Electrical Goods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Useful Terminology – Electrical Goods . . . . . . . . . . . . . . . . . . . . . . . . . 84 Dialogue: In an Electrical Goods Store . . . . . . . . . . . . . . . . . . . . . . . . . 84 Replying to an Advert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Dialogue: Buying a Second Hand Car . . . . . . . . . . . . . . . . . . . . . . . . . . 86

In the Pharmacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Dialogue: In a Pharmacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Chapter 7. Reporing Crime to the Police Dialogue: Emergency Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Dialogue: Police Staion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Chapter 8. Hotels Making a Reservaion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Dialogue: Making a Reservaion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Cancelling or Changing a Reservaion . . . . . . . . . . . . . . . . . . . . . . . . 100 Dialogue: Cancelling a Reservaion . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Arriving at the Hotel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Dialogue: Arriving at the Hotel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Staying in a Hotel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Dialogue: Calling Room Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Checking Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Chapter 4. Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Dialogue: Checking Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Chapter 5. Money Maters Money Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Chapter 9. Public Transport and Taxi Public Transport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Money Exchange. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Credit Card not Accepted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Dialogue: Problems with Credit Card . . . . . . . . . . . . . . . . . . . . . . . . . 90 Chapter 6. Health Arranging Medical Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Dialogue: Arranging Medical Assistance . . . . . . . . . . . . . . . . . . . . . . . . 92 Talking to a Doctor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Useful Terminology for Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Dialogue: Visiing a Doctor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Dialogue: Visiing a Hospital . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Useful Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 Dialogue: On a Bus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Taxi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Useful Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Dialogue: In a Taxi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Chapter 10. Travel Arrangements – Tickets Dialogue: Booking Tickets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Chapter 11. Travelling – Train, Coach Useful Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Dialogue: Travelling on a Train . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Chapter 12. Air Travel Useful Terminology – Airport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Introduction

Dialogue: Airport, Check-in Desk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Dialogue: Missed Connecing Flight . . . . . . . . . . . . . . . . . . . . . . . . . . 118 On a Plane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Dialogue: On a Plane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Dialogue: Lost Luggage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Chapter 13. Border Control and Customs Dialogue: Border Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Customs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Dialogue: At Customs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Chapter 14. Car Rental Hiring a Car . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Dialogue: Hiring a Car . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Collecing a Hire Car . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 Dialogue: Collecing a Hire Car . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Returning a Hire Car . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Dialogue: Returning a Hire Car . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

This book is for everyone who needs to improve their conversaional English skills. These days many people ind themselves in situaions where they need to use English language as a means of general communicaion. It may be a business trip, holidays, studying abroad and interacing via social networks or face to face. The Pocket Guide is an essenial tool for those who have already studied English as a foreign language but sill ind it diicult to communicate in English in daily situaions. This book breaks down the language barriers and makes communicaion easy. It is based on the authors’ experience in teaching English to foreign students. There are two parts to this book. Part One, Art of Small Talk deals with diferent parts of a general conversaion i.e., greeings, apologies etc. and teaches how to communicate depending on the level of formality, e.g. informal (interacions with friends and family), general (suitable for most situaions) and formal (oicial communicaion). Part Two, Daily Life Events shows how to communicate in the most common situaions, e.g. while shopping, travelling, transferring money etc. and provides the vocabulary required for eicient communicaion in those situaions.

Chapter 15. Social Events A Party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 Wedding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Funeral. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

11

Chapter 12. Air Travel Useful Terminology – Airport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Introduction

Dialogue: Airport, Check-in Desk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Dialogue: Missed Connecing Flight . . . . . . . . . . . . . . . . . . . . . . . . . . 118 On a Plane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Dialogue: On a Plane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Dialogue: Lost Luggage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Chapter 13. Border Control and Customs Dialogue: Border Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Customs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Dialogue: At Customs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Chapter 14. Car Rental Hiring a Car . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Dialogue: Hiring a Car . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Collecing a Hire Car . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 Dialogue: Collecing a Hire Car . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Returning a Hire Car . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Dialogue: Returning a Hire Car . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

This book is for everyone who needs to improve their conversaional English skills. These days many people ind themselves in situaions where they need to use English language as a means of general communicaion. It may be a business trip, holidays, studying abroad and interacing via social networks or face to face. The Pocket Guide is an essenial tool for those who have already studied English as a foreign language but sill ind it diicult to communicate in English in daily situaions. This book breaks down the language barriers and makes communicaion easy. It is based on the authors’ experience in teaching English to foreign students. There are two parts to this book. Part One, Art of Small Talk deals with diferent parts of a general conversaion i.e., greeings, apologies etc. and teaches how to communicate depending on the level of formality, e.g. informal (interacions with friends and family), general (suitable for most situaions) and formal (oicial communicaion). Part Two, Daily Life Events shows how to communicate in the most common situaions, e.g. while shopping, travelling, transferring money etc. and provides the vocabulary required for eicient communicaion in those situaions.

Chapter 15. Social Events A Party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 Wedding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Funeral. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

11

PART 1. Art of Small Talk

Chapter 1. Greeings It is important to start a conversaion on the right note. The irst impression may have a long-lasing efect. Keep it in mind, that in English some greeings are more formal than others. Informal Greeting Hi is the most common informal greeing. Hi, Mike. Hi, Natasha.

Notes • Generally, when replying to someone’s greeing I would advise to reply on the same level, i.e. if you are greeted with Good morning, you should say Good morning back and not Hi or Hello. • In Briish and American tradiions it is expected that both paries appear friendly. Please remember that and smile when greeing a person or being greeted. • When it comes to handshakes and kisses the rules of eiquete can be complicated. Take the lead from the person you are meeing – if they ofer their hand, you should accept the handshake. If they give you a kiss on the cheek (which is common when meeing with the family members) you accept it. Check Point – Greetings Q. How will you greet Simon Ross in the following scenarios?

When meeing a group of friends or colleagues you can say: ‘Hi everyone’. In the UK you may hear people saying Hiya, which is even more informal. General Greeting Hello can be used in most situaions. Hello, Mrs Clark. Hello, Mr Carson. When meeing a group of your male friends you can say: ‘Hello guys’. When someone is entering your home or joining you group you can greet them by saying Welcome. Formal Greeting Good morning, Good aternoon and Good evening are used in formal situaions, for example when meeing people at work or when arriving for a job interview. Good morning, Dr Parker. Good morning, Sir. 12

1. 2. 3. 4. 5.

Simon Ross is your workmate. Simon Ross is your immediate manager. Simon Ross is a senior boss. Simon Ross is a recepionist in the hotel where you are staying. Simon Ross is a client staying in the hotel where you are a recepionist. 6. Simon Ross is a doctor treaing you. List of possible answers (please note, in some cases there are several correct opions) A. Hi. B. Hi, Si. C. Hello. D. Hello, Simon. E. Morning. F. Good Morning, Simon. G. Good Morning. H. Good Morning, Sir. I. Good Morning, Mr Ross. J. Good Morning, Dr Ross. 13

PART 1. Art of Small Talk

Chapter 1. Greeings It is important to start a conversaion on the right note. The irst impression may have a long-lasing efect. Keep it in mind, that in English some greeings are more formal than others. Informal Greeting Hi is the most common informal greeing. Hi, Mike. Hi, Natasha.

Notes • Generally, when replying to someone’s greeing I would advise to reply on the same level, i.e. if you are greeted with Good morning, you should say Good morning back and not Hi or Hello. • In Briish and American tradiions it is expected that both paries appear friendly. Please remember that and smile when greeing a person or being greeted. • When it comes to handshakes and kisses the rules of eiquete can be complicated. Take the lead from the person you are meeing – if they ofer their hand, you should accept the handshake. If they give you a kiss on the cheek (which is common when meeing with the family members) you accept it. Check Point – Greetings Q. How will you greet Simon Ross in the following scenarios?

When meeing a group of friends or colleagues you can say: ‘Hi everyone’. In the UK you may hear people saying Hiya, which is even more informal. General Greeting Hello can be used in most situaions. Hello, Mrs Clark. Hello, Mr Carson. When meeing a group of your male friends you can say: ‘Hello guys’. When someone is entering your home or joining you group you can greet them by saying Welcome. Formal Greeting Good morning, Good aternoon and Good evening are used in formal situaions, for example when meeing people at work or when arriving for a job interview. Good morning, Dr Parker. Good morning, Sir. 12

1. 2. 3. 4. 5.

Simon Ross is your workmate. Simon Ross is your immediate manager. Simon Ross is a senior boss. Simon Ross is a recepionist in the hotel where you are staying. Simon Ross is a client staying in the hotel where you are a recepionist. 6. Simon Ross is a doctor treaing you. List of possible answers (please note, in some cases there are several correct opions) A. Hi. B. Hi, Si. C. Hello. D. Hello, Simon. E. Morning. F. Good Morning, Simon. G. Good Morning. H. Good Morning, Sir. I. Good Morning, Mr Ross. J. Good Morning, Dr Ross. 13

Answers: 1 A, B, C, D, E, F, G 2 C, D, E, F, G (A and B are possible if Simon is really friendly with you and he likes being called Si) 3 G, I (I would avoid C as it makes you sound a bit disrespecful or simple) 4 A, C, E, G 5 H, I 6 G, I, J

Chapter 2. Introducions I n t r o d u c i n g Yo u r s e l f – G e n e r a l If you want to introduce yourself you may say My name’s… or I’m…. Hi, my name’s Alex. I am from Russia. Hi Alex, I’m Jen. I am Briish. I n t r o d u c i n g Yo u r s e l f – F o r m a l In a formal situaion when there is no one to introduce you, use May I introduce myself. I am… Good Aternoon, may I introduce myself. I’m Anita Benesh, the new Programme Manager. Introducing Others – General When introducing someone else, use This is….When introducing more than one person, use These are…. This is my girlfriend Olga. These are my workmates Kenny and Libby. Keiko, this is Eva Black. Eva, this is Keiko Maranon. Introducing Others – Formal When introducing someone else in a formal situaion, you may use May I introduce… or I am delighted to introduce…. May I introduce my partner Johann. Dear everyone, I am delighted to introduce Leonie Leon, who is our new sponsor. W h a t t o S a y W h e n Yo u A r e I n t r o d u c e d t o S o m e o n e When you are introduced to someone you can say Hi or Hello. In a formal situaion add Nice to meet you or Pleased to meet you. Dialogue: Informal Introduction Felix introduces his sister Anna to Ella, his next-door neighbour.

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15

Answers: 1 A, B, C, D, E, F, G 2 C, D, E, F, G (A and B are possible if Simon is really friendly with you and he likes being called Si) 3 G, I (I would avoid C as it makes you sound a bit disrespecful or simple) 4 A, C, E, G 5 H, I 6 G, I, J

Chapter 2. Introducions I n t r o d u c i n g Yo u r s e l f – G e n e r a l If you want to introduce yourself you may say My name’s… or I’m…. Hi, my name’s Alex. I am from Russia. Hi Alex, I’m Jen. I am Briish. I n t r o d u c i n g Yo u r s e l f – F o r m a l In a formal situaion when there is no one to introduce you, use May I introduce myself. I am… Good Aternoon, may I introduce myself. I’m Anita Benesh, the new Programme Manager. Introducing Others – General When introducing someone else, use This is….When introducing more than one person, use These are…. This is my girlfriend Olga. These are my workmates Kenny and Libby. Keiko, this is Eva Black. Eva, this is Keiko Maranon. Introducing Others – Formal When introducing someone else in a formal situaion, you may use May I introduce… or I am delighted to introduce…. May I introduce my partner Johann. Dear everyone, I am delighted to introduce Leonie Leon, who is our new sponsor. W h a t t o S a y W h e n Yo u A r e I n t r o d u c e d t o S o m e o n e When you are introduced to someone you can say Hi or Hello. In a formal situaion add Nice to meet you or Pleased to meet you. Dialogue: Informal Introduction Felix introduces his sister Anna to Ella, his next-door neighbour.

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15

F: Hi, Ella. E: Hi, Felix. F: Ella, this is my sister Anna. Anna, this is Ella, she is my neighbour. E: Hi Anna, nice to meet you. A: Hi Ella, nice to meet you too. Notes • During introducion maintain eye contact with the person you are talking to. • Appear friendly and smile. Check Point – Introductions Q. You and your partner Jo came to a party where you bump into Simon Ross. How will you introduce Simon Ross in the following scenarios? 1. Simon Ross is your workmate. 2. Simon Ross is your immediate manager. 3. Simon Ross is a senior boss. 4. Simon Ross is a recepionist in the hotel where you are staying. 5. Simon Ross is a client staying in the hotel where you are a recepionist. List of possible answers (please note, in some cases there are several correct opions) A. Jo, this is Si. Si, this is my partner Jo. B. This is Si. C. This is Simon. D. Jo, this is Simon. Simon, this is my partner Jo. E. This is Simon Ross. F. This is Mr Ross. G. This is Mr Simon Ross. H. May I introduce Mr Simon Ross. Answers: 1. A, B, C, D 2. C, D 3. E, H 4. C 5. F, G

Chapter 3. Small Talk Greeings are oten followed by the quesions How are you?, How are you doing?, How are things with you? Respond to the quesions saying Not too bad or Same old (meaning ‘everything is the same’ and oten repeated twice) or I am good, thanks or I am ine, and you? Avoid talking about your personal and health problems at this point of the conversaion. The whole point of such quesions is to start the general conversaion. When you are really pleased to see the person, you may say: Great to see you. When meeing someone you have not seen for a while, you may say: Long ime no see. Hi Ben, long ime no see, how are you doing? Hi buddy, great to see you. I am ine and you? Now it is ime for small talk to start. Do not under-esimate the importance of small talk! Its main purpose is to ‘break the ice’, create a posiive atmosphere, ill in the gaps and let the dialogue begin. When doing small talk sick to the safe topics: weather, sport, travel, food, ilms, music etc. Avoid controversial or personal topics. Bear in mind that small talk gives you a chance to make a posiive irst impression on the person you have just met. You can also use small talk to exchange some personal informaion: I’m from Russia. Where are you from? I’m from China, but I live in London now. I’m a sales rep. I work for a wholefoods company. What do you do? I’m a student. I work as a freelance interpreter. I’m married with two kids. What about you? I’m not married, I live with my partner. We have a daughter of ive.

16

17

F: Hi, Ella. E: Hi, Felix. F: Ella, this is my sister Anna. Anna, this is Ella, she is my neighbour. E: Hi Anna, nice to meet you. A: Hi Ella, nice to meet you too. Notes • During introducion maintain eye contact with the person you are talking to. • Appear friendly and smile. Check Point – Introductions Q. You and your partner Jo came to a party where you bump into Simon Ross. How will you introduce Simon Ross in the following scenarios? 1. Simon Ross is your workmate. 2. Simon Ross is your immediate manager. 3. Simon Ross is a senior boss. 4. Simon Ross is a recepionist in the hotel where you are staying. 5. Simon Ross is a client staying in the hotel where you are a recepionist. List of possible answers (please note, in some cases there are several correct opions) A. Jo, this is Si. Si, this is my partner Jo. B. This is Si. C. This is Simon. D. Jo, this is Simon. Simon, this is my partner Jo. E. This is Simon Ross. F. This is Mr Ross. G. This is Mr Simon Ross. H. May I introduce Mr Simon Ross. Answers: 1. A, B, C, D 2. C, D 3. E, H 4. C 5. F, G

Chapter 3. Small Talk Greeings are oten followed by the quesions How are you?, How are you doing?, How are things with you? Respond to the quesions saying Not too bad or Same old (meaning ‘everything is the same’ and oten repeated twice) or I am good, thanks or I am ine, and you? Avoid talking about your personal and health problems at this point of the conversaion. The whole point of such quesions is to start the general conversaion. When you are really pleased to see the person, you may say: Great to see you. When meeing someone you have not seen for a while, you may say: Long ime no see. Hi Ben, long ime no see, how are you doing? Hi buddy, great to see you. I am ine and you? Now it is ime for small talk to start. Do not under-esimate the importance of small talk! Its main purpose is to ‘break the ice’, create a posiive atmosphere, ill in the gaps and let the dialogue begin. When doing small talk sick to the safe topics: weather, sport, travel, food, ilms, music etc. Avoid controversial or personal topics. Bear in mind that small talk gives you a chance to make a posiive irst impression on the person you have just met. You can also use small talk to exchange some personal informaion: I’m from Russia. Where are you from? I’m from China, but I live in London now. I’m a sales rep. I work for a wholefoods company. What do you do? I’m a student. I work as a freelance interpreter. I’m married with two kids. What about you? I’m not married, I live with my partner. We have a daughter of ive.

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17

D i a l o g u e : I n f o r m a l S m a l l Ta l k Daisy and Mandy work together; Mandy just came back from holidays. D: Hello, Mandy. M: Hi, Daisy, how are you? D: Fine, thanks. Did you have a nice holiday? M: Yes, thanks. I went to Florida. It was great. Have you been on holidays this summer? D: No, not yet. I am going to Cyprus in October. M: Oh, lucky you! D i a l o g u e : F o r m a l S m a l l Ta l k Mr Stoneface is a inancial adviser and Mrs Appleby is one of his clients. Mr S: Good morning, Mrs Appleby, how are you doing? Mrs A: Good morning, Mr Stoneface, I am ine, thank you. And you? Mr S: Not too bad, not too bad. It’s a lovely day today, isn’t it? Mrs A: It is a stunning day indeed. Are you looking forward for the weekend? Mr S: Oh yes, I am going to play golf on Saturday, weather permiing. What about you? Any plans for the weekend? Mrs A: I will do some gardening if it is not too cold outside. Mr S: How lovely. I am sure you will enjoy it. Q u e s t i o n s A p p r o p r i a t e i n S m a l l Ta l k These are some of the quesions that are safe to ask when doing small talk: Where are you from? What languages do you speak? Have you ever been to Italy? Is it your irst visit to England? How long are you staying in St Petersburg? Are you enjoying it here? Are you on holiday? What do you do? What do you think of the weather? Do you like modern art? 18

Ta l k i n g a b o u t W e a t h e r Talking about weather is an easy way to start a conversaion. It is also good as a small talk iller. There is always something to say about the weather: It’s a lovely day today. The weather is just awful. I’m fed up with this rain. We’ve been having great weather lately. The sun is trying to come out. It is so chilly. I’m afraid we’re expecing a frost tonight. It was snowing last night. We were looded this summer. The forecast is rain for this weekend. D i a l o g u e : S m a l l Ta l k a b o u t t h e W e a t h e r Arno and Benny are siing next to each other in the waiing room on a train staion. A: It’s a nice day today, isn’t it? B: Indeed, the sun is out at last. It has been so cold lately. A: Yes, the summer was just awful. It has been raining almost every day. B: We had heavy rains all through July and it’s nice now but the weekend is not looking good. A: Well, hopefully it will improve ater the weekend. Ta l k i n g a b o u t H o l i d a y s Talking about holidays is another perfect conversaion iller. When talking about holidays that you had, use: I’ve been to … or I went …ing in … I’ve been to Turkey this summer. The weather was great. I fully enjoyed it. I went diving in the Maldives. It was wonderful. Last year we went skiing in Austria. We stayed in a small hotel in the Alps. It was awesome. 19

D i a l o g u e : I n f o r m a l S m a l l Ta l k Daisy and Mandy work together; Mandy just came back from holidays. D: Hello, Mandy. M: Hi, Daisy, how are you? D: Fine, thanks. Did you have a nice holiday? M: Yes, thanks. I went to Florida. It was great. Have you been on holidays this summer? D: No, not yet. I am going to Cyprus in October. M: Oh, lucky you! D i a l o g u e : F o r m a l S m a l l Ta l k Mr Stoneface is a inancial adviser and Mrs Appleby is one of his clients. Mr S: Good morning, Mrs Appleby, how are you doing? Mrs A: Good morning, Mr Stoneface, I am ine, thank you. And you? Mr S: Not too bad, not too bad. It’s a lovely day today, isn’t it? Mrs A: It is a stunning day indeed. Are you looking forward for the weekend? Mr S: Oh yes, I am going to play golf on Saturday, weather permiing. What about you? Any plans for the weekend? Mrs A: I will do some gardening if it is not too cold outside. Mr S: How lovely. I am sure you will enjoy it. Q u e s t i o n s A p p r o p r i a t e i n S m a l l Ta l k These are some of the quesions that are safe to ask when doing small talk: Where are you from? What languages do you speak? Have you ever been to Italy? Is it your irst visit to England? How long are you staying in St Petersburg? Are you enjoying it here? Are you on holiday? What do you do? What do you think of the weather? Do you like modern art? 18

Ta l k i n g a b o u t W e a t h e r Talking about weather is an easy way to start a conversaion. It is also good as a small talk iller. There is always something to say about the weather: It’s a lovely day today. The weather is just awful. I’m fed up with this rain. We’ve been having great weather lately. The sun is trying to come out. It is so chilly. I’m afraid we’re expecing a frost tonight. It was snowing last night. We were looded this summer. The forecast is rain for this weekend. D i a l o g u e : S m a l l Ta l k a b o u t t h e W e a t h e r Arno and Benny are siing next to each other in the waiing room on a train staion. A: It’s a nice day today, isn’t it? B: Indeed, the sun is out at last. It has been so cold lately. A: Yes, the summer was just awful. It has been raining almost every day. B: We had heavy rains all through July and it’s nice now but the weekend is not looking good. A: Well, hopefully it will improve ater the weekend. Ta l k i n g a b o u t H o l i d a y s Talking about holidays is another perfect conversaion iller. When talking about holidays that you had, use: I’ve been to … or I went …ing in … I’ve been to Turkey this summer. The weather was great. I fully enjoyed it. I went diving in the Maldives. It was wonderful. Last year we went skiing in Austria. We stayed in a small hotel in the Alps. It was awesome. 19

When talking about your future holidays use: I’m going to …, I’m of to ... or I’m thinking of going to … Next summer I’m going to Australia. Next week I’m of to South Africa. We’re thinking of going to Peru and Ecuador for a month or two. Notes • Start small talk with an open quesion that allows the other side to give a posiive response, something like: ‘It is a nice day today, isn’t it?’ • Smile and maintain eye contact with the person you are talking to (do not stare though!); • Call the other person by name; • Do not disclose too much personal informaion, do not brag and do not talk about yourself too much; • Invite other people to join in by asking for their opinion on the topic; • Avoid interruping. Before you start speaking make sure that the other person have inished talking; • Ask quesions to keep the conversaion going and to give impression that you are interested in what the other person is saying; • Do not over-do it!

List of possible answers (please note, in some cases there are several correct opions) A. weather B. travel C. latest ilm D. music E. sport F. food G. pets H. hobbies I. marital status; children J. your and his educaion K. your and his age L. family afairs: your cousin geing married; your uncle geing divorced Answers: 1. any topic except for L 2. any topic from A to J 3. A. Leave it for Simon Ross to lead the conversaion. 4. A, B. Possibly from C to H 5. A, B. Possibly E, F, H and J 6. A, B, F, G, H

C h e c k P o i n t – S m a l l Ta l k Q. You and your partner Jo are at a party where you start chaing to Simon Ross. What topics will be appropriate to talk about with Simon Ross in the following scenarios? 1. 2. 3. 4. 5. 6.

Simon Ross is your workmate. Simon Ross is your immediate manager. Simon Ross is a senior boss. Simon Ross is a doctor treaing you. Simon Ross is your daughter’s boyfriend. Simon Ross is your parents’ friend. 20

21

When talking about your future holidays use: I’m going to …, I’m of to ... or I’m thinking of going to … Next summer I’m going to Australia. Next week I’m of to South Africa. We’re thinking of going to Peru and Ecuador for a month or two. Notes • Start small talk with an open quesion that allows the other side to give a posiive response, something like: ‘It is a nice day today, isn’t it?’ • Smile and maintain eye contact with the person you are talking to (do not stare though!); • Call the other person by name; • Do not disclose too much personal informaion, do not brag and do not talk about yourself too much; • Invite other people to join in by asking for their opinion on the topic; • Avoid interruping. Before you start speaking make sure that the other person have inished talking; • Ask quesions to keep the conversaion going and to give impression that you are interested in what the other person is saying; • Do not over-do it!

List of possible answers (please note, in some cases there are several correct opions) A. weather B. travel C. latest ilm D. music E. sport F. food G. pets H. hobbies I. marital status; children J. your and his educaion K. your and his age L. family afairs: your cousin geing married; your uncle geing divorced Answers: 1. any topic except for L 2. any topic from A to J 3. A. Leave it for Simon Ross to lead the conversaion. 4. A, B. Possibly from C to H 5. A, B. Possibly E, F, H and J 6. A, B, F, G, H

C h e c k P o i n t – S m a l l Ta l k Q. You and your partner Jo are at a party where you start chaing to Simon Ross. What topics will be appropriate to talk about with Simon Ross in the following scenarios? 1. 2. 3. 4. 5. 6.

Simon Ross is your workmate. Simon Ross is your immediate manager. Simon Ross is a senior boss. Simon Ross is a doctor treaing you. Simon Ross is your daughter’s boyfriend. Simon Ross is your parents’ friend. 20

21

Chapter 4. How to Agree and Disagree Informal Agreeing to DO Something OK, sure, no problem are the most common informal ways to agree to do something: Shall we go to the cinema? OK.

Will you make sure that the lights are switched of? Yes, I certainly will. Formal Agreeing to DO Something When you are asked to do something in a formal situaion, use one of the following: Yes, I will, Will do or With pleasure. Will you lock the oice? Yes, I will.

Will you let me know when you are ready? Sure, will do.

Will you sign here please? Will do.

Can you do this for me, please? No problem.

Will you get me a cup of tea, please? With pleasure.

You may also come across people saying Okey-Dokey and Agreed:

Check Point – Agreeing to DO Something

Shall we make a move? Okey-Dokey. We should get it done as soon as possible? Agreed. General Agreeing to DO Something Yes can be used in most situaions. However, when used on its own ‘yes’ may be perceived as unfriendly or even rude. There are diferent ways to soten the response. For example: Will you come to the staion? Yes, I will. The other way is to add certainly or of course. These words can be used on their own as well. You can also say ‘I certainly will’ when asked ‘Will you (do something)…’ Can I borrow your pen, please? Yes, of course. 22

Q. Mel Bright asks you if you can move your chair. What are the appropriate ways to agree in the following scenarios? 1. Mel Bright is your mate. 2. Mel Bright is a senior boss. 3. Mel Bright is your mother-in-law and you do not know her very well. 4. You happen to sit next to Mel Bright in a pub and you do not know who she is. 5. You happen to sit next to Mel Bright in a meeing and you do not know who she is. List of possible answers (please note, in some cases there are several correct opions) A. B. C. D. E.

OK Sure Okey-Dokey Yes, certainly Will do 23

Chapter 4. How to Agree and Disagree Informal Agreeing to DO Something OK, sure, no problem are the most common informal ways to agree to do something: Shall we go to the cinema? OK.

Will you make sure that the lights are switched of? Yes, I certainly will. Formal Agreeing to DO Something When you are asked to do something in a formal situaion, use one of the following: Yes, I will, Will do or With pleasure. Will you lock the oice? Yes, I will.

Will you let me know when you are ready? Sure, will do.

Will you sign here please? Will do.

Can you do this for me, please? No problem.

Will you get me a cup of tea, please? With pleasure.

You may also come across people saying Okey-Dokey and Agreed:

Check Point – Agreeing to DO Something

Shall we make a move? Okey-Dokey. We should get it done as soon as possible? Agreed. General Agreeing to DO Something Yes can be used in most situaions. However, when used on its own ‘yes’ may be perceived as unfriendly or even rude. There are diferent ways to soten the response. For example: Will you come to the staion? Yes, I will. The other way is to add certainly or of course. These words can be used on their own as well. You can also say ‘I certainly will’ when asked ‘Will you (do something)…’ Can I borrow your pen, please? Yes, of course. 22

Q. Mel Bright asks you if you can move your chair. What are the appropriate ways to agree in the following scenarios? 1. Mel Bright is your mate. 2. Mel Bright is a senior boss. 3. Mel Bright is your mother-in-law and you do not know her very well. 4. You happen to sit next to Mel Bright in a pub and you do not know who she is. 5. You happen to sit next to Mel Bright in a meeing and you do not know who she is. List of possible answers (please note, in some cases there are several correct opions) A. B. C. D. E.

OK Sure Okey-Dokey Yes, certainly Will do 23

Answers: 1. A, B, C 2. D, E 3. E 4. A, B, C 5. A, B, E

1. 2. 3. 4.

Informal Agreeing with Someone Yeah (ya), Agreed and oh, yes are the most common informal ways to agree with someone: Are you a programmer? Yeah. Should we do it now? Agreed. Do you know this guy? Oh, yes. He is my brother. You may hear people saying ‘I am with you’. This is another informal way to agree with someone. I would rather watch the telly than waste my ime in the night club Yeah, I am with you on that. General Agreeing with Someone To agree with someone, use ‘I agree (with you)’ and ‘You are right’. She is the best singer ever! I agree with you. She is super! I think we beter make a move. You are right. It’s ime to go. Check Point – Agreeing with Someone Q. Mel Bright and you have a conversaion. Mel says that in her opinion tai chi is very good for your health. What are the appropriate ways to agree with Mel Bright in the following scenarios? 24

Mel Bright is your workmate. Mel Bright is a senior boss. Mel Bright is a doctor treaing you. Mel Bright is your mother-in-law and you do not know her very well. 5. You have just met Mel Bright in a pub and do not know who she is. 6. You have just met Mel Bright at an oicial meeing and do not know who she is. List of possible answers (please note, in some cases there are several correct opions) A. Yeah. B. Oh, yes. C. I agree with you. D. You are right. E. I am with you on that. Answers: 1. All of the above. 2. C, D 3. C, D 4. B, C, D 5. All of the above. 6. B, C, D Informal Agreeing When Offered Something In informal situaions people, when ofered something, would oten say Go on. Hey, Danny, another pint? Go on. General Agreeing When Offered Something When you are ofered something or someone ofers to do something for you, respond with Yes, please or Yes, thank you. Another cup of tea? Yes, please. 25

Answers: 1. A, B, C 2. D, E 3. E 4. A, B, C 5. A, B, E

1. 2. 3. 4.

Informal Agreeing with Someone Yeah (ya), Agreed and oh, yes are the most common informal ways to agree with someone: Are you a programmer? Yeah. Should we do it now? Agreed. Do you know this guy? Oh, yes. He is my brother. You may hear people saying ‘I am with you’. This is another informal way to agree with someone. I would rather watch the telly than waste my ime in the night club Yeah, I am with you on that. General Agreeing with Someone To agree with someone, use ‘I agree (with you)’ and ‘You are right’. She is the best singer ever! I agree with you. She is super! I think we beter make a move. You are right. It’s ime to go. Check Point – Agreeing with Someone Q. Mel Bright and you have a conversaion. Mel says that in her opinion tai chi is very good for your health. What are the appropriate ways to agree with Mel Bright in the following scenarios? 24

Mel Bright is your workmate. Mel Bright is a senior boss. Mel Bright is a doctor treaing you. Mel Bright is your mother-in-law and you do not know her very well. 5. You have just met Mel Bright in a pub and do not know who she is. 6. You have just met Mel Bright at an oicial meeing and do not know who she is. List of possible answers (please note, in some cases there are several correct opions) A. Yeah. B. Oh, yes. C. I agree with you. D. You are right. E. I am with you on that. Answers: 1. All of the above. 2. C, D 3. C, D 4. B, C, D 5. All of the above. 6. B, C, D Informal Agreeing When Offered Something In informal situaions people, when ofered something, would oten say Go on. Hey, Danny, another pint? Go on. General Agreeing When Offered Something When you are ofered something or someone ofers to do something for you, respond with Yes, please or Yes, thank you. Another cup of tea? Yes, please. 25

Would you like your purchase to be git-wrapped, madam? Yes, thank you. Informal Disagreeing To disagree in an informal situaion, say No, Nope or I don’t fancy…. Do you need a lit? No, thanks. Did you have ime to visit your mum? Nope. I had too much to do. Will you come to the pub with us tonight? No, I don’t fancy drinking tonight. You can explain that you prefer doing something else by using I would rather. How about joining the gym? No, thanks. I would rather go for yoga. General Disagreeing To disagree politely in a more formal situaion, say No, sorry, No, thank you, I don’t think so, I’m not sure about that, I’m sorry but I don’t agree or I’m afraid not/ I’m afraid I can’t. Will you join us on Saturday? No, sorry, I have other arrangements. Another cofee? No, thank you. Will you travel to Turkey this summer? I don’t think so. Will you stay for tea, please? I am afraid not, I have to be back home by 6pm. China is the best country for entrepreneurs. I am not sure about that, I have my reservaions. 26

Can you come to our wedding recepion? I am afraid I can’t, I am going abroad. In some cases you may want to suggest a diferent opion – use Could … instead? Can you go on a business trip to New York in the end of June? I am afraid I am not available in the end of June. Could the business trip be rescheduled to July instead? Check Point – Disagreeing Q. Which of the possible answers A-G would be an appropriate way to disagree in the following situaions? 1. Your mate ofers you a lit. 2. Your colleague asks you if you can buy them tobacco in duty free. 3. A stranger asks you if you can change a £10 note. 4. Your girlfriend/boyfriend asks you if you like chorizo. 5. Your client asks you if you like chorizo. 6. Your girlfriend/boyfriend asks you if you would like to try freerunning. 7. Your client asks you if you would like to try free-running. List of possible answers (please note, in some cases there are several correct opions) A. No, thanks. B. No, thank you. C. Nope. D. I don’t think so. E. I am afraid I can’t. F. I am afraid not. G. Sorry, no. Answers: 1. A, B 2. E, G 3. E, F, G 4. C 27

Would you like your purchase to be git-wrapped, madam? Yes, thank you. Informal Disagreeing To disagree in an informal situaion, say No, Nope or I don’t fancy…. Do you need a lit? No, thanks. Did you have ime to visit your mum? Nope. I had too much to do. Will you come to the pub with us tonight? No, I don’t fancy drinking tonight. You can explain that you prefer doing something else by using I would rather. How about joining the gym? No, thanks. I would rather go for yoga. General Disagreeing To disagree politely in a more formal situaion, say No, sorry, No, thank you, I don’t think so, I’m not sure about that, I’m sorry but I don’t agree or I’m afraid not/ I’m afraid I can’t. Will you join us on Saturday? No, sorry, I have other arrangements. Another cofee? No, thank you. Will you travel to Turkey this summer? I don’t think so. Will you stay for tea, please? I am afraid not, I have to be back home by 6pm. China is the best country for entrepreneurs. I am not sure about that, I have my reservaions. 26

Can you come to our wedding recepion? I am afraid I can’t, I am going abroad. In some cases you may want to suggest a diferent opion – use Could … instead? Can you go on a business trip to New York in the end of June? I am afraid I am not available in the end of June. Could the business trip be rescheduled to July instead? Check Point – Disagreeing Q. Which of the possible answers A-G would be an appropriate way to disagree in the following situaions? 1. Your mate ofers you a lit. 2. Your colleague asks you if you can buy them tobacco in duty free. 3. A stranger asks you if you can change a £10 note. 4. Your girlfriend/boyfriend asks you if you like chorizo. 5. Your client asks you if you like chorizo. 6. Your girlfriend/boyfriend asks you if you would like to try freerunning. 7. Your client asks you if you would like to try free-running. List of possible answers (please note, in some cases there are several correct opions) A. No, thanks. B. No, thank you. C. Nope. D. I don’t think so. E. I am afraid I can’t. F. I am afraid not. G. Sorry, no. Answers: 1. A, B 2. E, G 3. E, F, G 4. C 27

Chapter 5. Apologies, Requests, Thanks

5. F 6. C, D, A, B 7. A, B, D, F D i a l o g u e : I n f o r m a l Ye s / N o C o n v e r s a t i o n Steve and Leslie chat about lunch. S: L: S: L: S: L: S: L:

Shall we have a pizza for lunch? Oh no, Steve, I hate cheese. How about a Chinese meal? Sure, why not. Shall we order it online? No, the delivery takes ages. How about going to the restaurant next door? Sounds good to me. What are you having, Leslie – pork or chicken? No, deinitely not pork. I prefer chicken. And you, Steve? Do you fancy chicken? Nope, I don’t like chicken. Should I try something new –Peking duck perhaps? Go on!

D i a l o g u e : F o r m a l Ye s / N o C o n v e r s a t i o n Bernadete meets her boyfriend’s mother Gladys in her home for the irst ime. G: Can I ofer you a drink, please? Would you like tea or cofee or maybe a cold drink? B: Thank you. Can I have some tea please? I prefer tea to cofee. G: So do I. Which tea do you prefer – black tea or green tea? B: I love strong black tea, and you? G: I agree, nothing is beter than a cup of a strong black tea. Do you take sugar in your tea? B: No thanks, no sugar for me please. Can I have some milk please? Do you have semi-skimmed milk? G: I am afraid, we don’t have semi-skimmed milk. We only have full milk. Would you like some? B: Yes, please. Thank you. 28

In Britain apologising and saying thank you can make up to 50% of a conversaion! Informal Apologies To apologise informally, use Sorry… or I’m sorry… When someone says sorry to you, respond with No worries, No problems (no probs), That’s OK, It doesn’t mater or Don’t worry about it. Sorry – I am late. No worries, we have not started yet. Sorry, guys, I have to go now. No probs, take care. I’m sorry, I have no cash with me; can I pay with a card please? That’s OK. We take cards. Sorry, I‘ve lost your phone number. It doesn’t mater. I’ll email it to you. I’m sorry, I cannot give you a lit today I am afraid. My car is in for service. Don’t worry about it. I will walk. In an informal situaion people oten use Oops… or Oopsidaisy, especially when dropping something or being clumsy or talking to the children. Oops, I’ve spilt my cofee. Sorry about that. Excuse me, is this your glove? Oopsidaisy, I’m always doing that. Thanks for that! Formal Apologies When you have to formally apologise, use I apologise or I am afraid… 29

Chapter 5. Apologies, Requests, Thanks

5. F 6. C, D, A, B 7. A, B, D, F D i a l o g u e : I n f o r m a l Ye s / N o C o n v e r s a t i o n Steve and Leslie chat about lunch. S: L: S: L: S: L: S: L:

Shall we have a pizza for lunch? Oh no, Steve, I hate cheese. How about a Chinese meal? Sure, why not. Shall we order it online? No, the delivery takes ages. How about going to the restaurant next door? Sounds good to me. What are you having, Leslie – pork or chicken? No, deinitely not pork. I prefer chicken. And you, Steve? Do you fancy chicken? Nope, I don’t like chicken. Should I try something new –Peking duck perhaps? Go on!

D i a l o g u e : F o r m a l Ye s / N o C o n v e r s a t i o n Bernadete meets her boyfriend’s mother Gladys in her home for the irst ime. G: Can I ofer you a drink, please? Would you like tea or cofee or maybe a cold drink? B: Thank you. Can I have some tea please? I prefer tea to cofee. G: So do I. Which tea do you prefer – black tea or green tea? B: I love strong black tea, and you? G: I agree, nothing is beter than a cup of a strong black tea. Do you take sugar in your tea? B: No thanks, no sugar for me please. Can I have some milk please? Do you have semi-skimmed milk? G: I am afraid, we don’t have semi-skimmed milk. We only have full milk. Would you like some? B: Yes, please. Thank you. 28

In Britain apologising and saying thank you can make up to 50% of a conversaion! Informal Apologies To apologise informally, use Sorry… or I’m sorry… When someone says sorry to you, respond with No worries, No problems (no probs), That’s OK, It doesn’t mater or Don’t worry about it. Sorry – I am late. No worries, we have not started yet. Sorry, guys, I have to go now. No probs, take care. I’m sorry, I have no cash with me; can I pay with a card please? That’s OK. We take cards. Sorry, I‘ve lost your phone number. It doesn’t mater. I’ll email it to you. I’m sorry, I cannot give you a lit today I am afraid. My car is in for service. Don’t worry about it. I will walk. In an informal situaion people oten use Oops… or Oopsidaisy, especially when dropping something or being clumsy or talking to the children. Oops, I’ve spilt my cofee. Sorry about that. Excuse me, is this your glove? Oopsidaisy, I’m always doing that. Thanks for that! Formal Apologies When you have to formally apologise, use I apologise or I am afraid… 29

When receiving a formal apology, respond with That’s ine. I cannot show you my passport I am afraid. I let it in the hotel. That’s ine. Please bring it with you tomorrow. I apologise for being late. My car has broken down. That’s ine. Please take your seat. A p o l o g y t o At t r a c t S o m e o n e ’s At t e n t i o n When you need to atract someone’s atenion, use Excuse me. Excuse me, where is the icket oice please? Excuse me, what is the ime now? Excuse me, is this the end of the queue? Apology When Asking Someone to Repeat Something When you do not understand what has been said, use Pardon? Sorry? or Can you repeat that, please?. It’s a nice day today, isn’t it? Pardon? Are you geing of at the next stop? Sorry? Can you repeat that, please? You may need to ask someone to speak louder or slower: Please could you speak louder/slower? Would you mind speaking louder/slower? Can I see your passport, please? Pardon? Would you mind speaking louder? My ears are blocked. You may also say: I don’t understand or I didn’t quite catch that. Would you like to subscribe to our magazine, Madame? Sorry, I don’t understand. I am the icket controller. Please show me your icket, Sir. Pardon? I didn’t quite catch that. Please could you speak slower, my English is not very good? 30

Notes: • In the UK people oten say ‘Sorry’ to you when it is in fact your fault – for example, when you accidently bump into someone in the street. The appropriate reply in this case is: ‘Sorry, (it’s) my fault’. Check Point – Apologies Q. How to apologise when you make a call explaining that you will miss a following event because your car has broken down? 1. A night out with your mates. 2. A denist’s appointment. 3. A meeing at work. 4. A friend’s wedding. 5. A romanic dinner with your date. List of possible answers (please note, in some cases there are several correct opions) A. Sorry, I cannot make it, my blinking car has broken down. B. I’m sorry, I cannot atend … because my car broke down. C. I’m terribly sorry, I cannot get there. My car broke down. D. I am unable to atend the… because my car has broken down. This is very unfortunate. I apologise for the inconvenience. E. I am afraid I can’t atend the…. My car has just broken down. Answers: 1. A 2. B, E 3. C, D, E 4. C 5. C, E General Requests When asking for something use the word Please. Pass me the telly control please. Please take me home. I’d like a double espresso and a carrot cake, please. When asking for someone’s permission, use Is it OK if..? Is it OK if I leave my suitcase here? 31

When receiving a formal apology, respond with That’s ine. I cannot show you my passport I am afraid. I let it in the hotel. That’s ine. Please bring it with you tomorrow. I apologise for being late. My car has broken down. That’s ine. Please take your seat. A p o l o g y t o At t r a c t S o m e o n e ’s At t e n t i o n When you need to atract someone’s atenion, use Excuse me. Excuse me, where is the icket oice please? Excuse me, what is the ime now? Excuse me, is this the end of the queue? Apology When Asking Someone to Repeat Something When you do not understand what has been said, use Pardon? Sorry? or Can you repeat that, please?. It’s a nice day today, isn’t it? Pardon? Are you geing of at the next stop? Sorry? Can you repeat that, please? You may need to ask someone to speak louder or slower: Please could you speak louder/slower? Would you mind speaking louder/slower? Can I see your passport, please? Pardon? Would you mind speaking louder? My ears are blocked. You may also say: I don’t understand or I didn’t quite catch that. Would you like to subscribe to our magazine, Madame? Sorry, I don’t understand. I am the icket controller. Please show me your icket, Sir. Pardon? I didn’t quite catch that. Please could you speak slower, my English is not very good? 30

Notes: • In the UK people oten say ‘Sorry’ to you when it is in fact your fault – for example, when you accidently bump into someone in the street. The appropriate reply in this case is: ‘Sorry, (it’s) my fault’. Check Point – Apologies Q. How to apologise when you make a call explaining that you will miss a following event because your car has broken down? 1. A night out with your mates. 2. A denist’s appointment. 3. A meeing at work. 4. A friend’s wedding. 5. A romanic dinner with your date. List of possible answers (please note, in some cases there are several correct opions) A. Sorry, I cannot make it, my blinking car has broken down. B. I’m sorry, I cannot atend … because my car broke down. C. I’m terribly sorry, I cannot get there. My car broke down. D. I am unable to atend the… because my car has broken down. This is very unfortunate. I apologise for the inconvenience. E. I am afraid I can’t atend the…. My car has just broken down. Answers: 1. A 2. B, E 3. C, D, E 4. C 5. C, E General Requests When asking for something use the word Please. Pass me the telly control please. Please take me home. I’d like a double espresso and a carrot cake, please. When asking for someone’s permission, use Is it OK if..? Is it OK if I leave my suitcase here? 31

Formal Requests A more formal way to ask for something is to use the modal verbs Can/ Could, Would or the structure Do you mind… Can I use this computer please? Could you let us know about the decision as soon as possible please? Would you kindly move your umbrella out of the way? Do you mind if we have a barbeque in the back garden? Asking for Instructions – General When you need to ask someone how to do something use How – How do I…? , How does (it) work? When asking for instrucions even from you friend, always be polite. Start you quesion with Excuse me? or Sorry. Excuse me, Nikkita, how do I use the Photoshop? Sorry, Gregg, do you know how does this device work? Excuse me, can you show me how to ill in this form please? Check Point – Requests Q. How will you ask the following people to pass you a pen? 1. Your friend. 2. A fellow passenger on the plane. 3. An oicial in the Consulate. 4. In the post oice. 5. A hotel recepionist. 6. A gentleman at the Ascot races. List of possible answers (please note, in some cases there are several correct opions) A. Pass me the pen please. B. Can I ask you to pass me the pen please? C. Can you pass me the pen please? D. Could you pass me the pen please? E. Would you kindly pass me the pen please? F. Do you mind passing me the pen please? 32

Answers: 1. A 2. B, C 3. B,C, D, E 4. C 5. C 6. D, E, F Informal Thanking When you wish to thank someone in an informal situaion, use Thanks, Thanks a lot, Many thanks or simply Ta. When someone says ‘Thanks’ to you, respond with No Problem or That’s all right or That’s OK. Thanks for waiing for me. No problem. Can you do this for me please? Many thanks. That’s all right. Thanks a lot for helping me with this task. That’s OK. Do you need me to help you? Nope, I will manage on my own, ta. OK. General Thanking The following expressions are appropriate in any situaion: Thanks, Thank you, Thank you very much. The responses appropriate in any situaion are You’re welcome or Not at all. Thank you for the lunch, it was really lovely. You’re welcome. 33

Formal Requests A more formal way to ask for something is to use the modal verbs Can/ Could, Would or the structure Do you mind… Can I use this computer please? Could you let us know about the decision as soon as possible please? Would you kindly move your umbrella out of the way? Do you mind if we have a barbeque in the back garden? Asking for Instructions – General When you need to ask someone how to do something use How – How do I…? , How does (it) work? When asking for instrucions even from you friend, always be polite. Start you quesion with Excuse me? or Sorry. Excuse me, Nikkita, how do I use the Photoshop? Sorry, Gregg, do you know how does this device work? Excuse me, can you show me how to ill in this form please? Check Point – Requests Q. How will you ask the following people to pass you a pen? 1. Your friend. 2. A fellow passenger on the plane. 3. An oicial in the Consulate. 4. In the post oice. 5. A hotel recepionist. 6. A gentleman at the Ascot races. List of possible answers (please note, in some cases there are several correct opions) A. Pass me the pen please. B. Can I ask you to pass me the pen please? C. Can you pass me the pen please? D. Could you pass me the pen please? E. Would you kindly pass me the pen please? F. Do you mind passing me the pen please? 32

Answers: 1. A 2. B, C 3. B,C, D, E 4. C 5. C 6. D, E, F Informal Thanking When you wish to thank someone in an informal situaion, use Thanks, Thanks a lot, Many thanks or simply Ta. When someone says ‘Thanks’ to you, respond with No Problem or That’s all right or That’s OK. Thanks for waiing for me. No problem. Can you do this for me please? Many thanks. That’s all right. Thanks a lot for helping me with this task. That’s OK. Do you need me to help you? Nope, I will manage on my own, ta. OK. General Thanking The following expressions are appropriate in any situaion: Thanks, Thank you, Thank you very much. The responses appropriate in any situaion are You’re welcome or Not at all. Thank you for the lunch, it was really lovely. You’re welcome. 33

Thank you very much for your help. Not at all. Formal Thanking More formal ways to thank someone are: Thank you, (very) much appreciated, Thank you I appreciate it or Thank you, it was most kind of you. The appropriate responses are Not at all, My pleasure or It’s my pleasure. Thank you for ixing my car. It is very much appreciated. My pleasure. Thank you for the lovely wedding git. It was most kind of you. It’s my pleasure. Notes • Whenever someone spends their ime and efort to help you or to answer your quesion, you should thank them, even if what they’ve done is part of their job; • In certain cases it is appropriate to respond with ‘Thank you’ to someone thanking you. For example, you pay the hairdresser ater having a haircut, and the hairdresser says ‘Thank you’ to you for being paid. You can respond with ‘Thank you’ making the accent on the word ‘you’. Check Point – Thanking Q. What are the appropriate ways to thanks Sarah Choo in the following scenarios? 1. Sarah Choo is a waitress serving your table and she brought you the bill. 2. Sarah Choo is your immediate manager and she brought you the pen you let at her desk. 3. Sarah Choo is one of your colleagues and she held the door for you. 4. Sarah Choo is a light atendant manager who helped you to change your booking date. 34

5. Sarah Choo is your best mate; she removed a piece of luf from your jacket. 6. Sarah Choo is a senior boss who informed you about your promoion. 7. Sarah Choo is a host who ofered you to stay in her house for free as part of the student exchange program. 8. Sarah Choo is your friend’s mother who agreed to lend you $1,000. List of possible answers (please note, in some cases there are several correct opions) A. Ta. B. Thanks. C. Thanks Sarah. D. Thank you. E. Thank you Ms Choo. F. Thanks a lot. G. Thank you very much. H. Thank you, it is very much appreciated. I. Thank you Ms Choo, I appreciate it. J. Thank you, it was most kind of you. Answers: 1. B, D 2. B, C, D 3. A, B 4. E, G, H, I 5. A, B, C 6. G, H, I or K depending on the culture at your work. 7. G, H, J, I or K depending on how Sarah Choo has asked you to call her. 8. H, K Check Point – Response to Thanking Q. What are the appropriate ways to respond in the following situaions? 1. You helped your colleague and he said ‘Thanks mate’. 2. Your manager says ‘Thank you for staying late in the oice to cover for your absent colleague; it is very much appreciated’. 35

Thank you very much for your help. Not at all. Formal Thanking More formal ways to thank someone are: Thank you, (very) much appreciated, Thank you I appreciate it or Thank you, it was most kind of you. The appropriate responses are Not at all, My pleasure or It’s my pleasure. Thank you for ixing my car. It is very much appreciated. My pleasure. Thank you for the lovely wedding git. It was most kind of you. It’s my pleasure. Notes • Whenever someone spends their ime and efort to help you or to answer your quesion, you should thank them, even if what they’ve done is part of their job; • In certain cases it is appropriate to respond with ‘Thank you’ to someone thanking you. For example, you pay the hairdresser ater having a haircut, and the hairdresser says ‘Thank you’ to you for being paid. You can respond with ‘Thank you’ making the accent on the word ‘you’. Check Point – Thanking Q. What are the appropriate ways to thanks Sarah Choo in the following scenarios? 1. Sarah Choo is a waitress serving your table and she brought you the bill. 2. Sarah Choo is your immediate manager and she brought you the pen you let at her desk. 3. Sarah Choo is one of your colleagues and she held the door for you. 4. Sarah Choo is a light atendant manager who helped you to change your booking date. 34

5. Sarah Choo is your best mate; she removed a piece of luf from your jacket. 6. Sarah Choo is a senior boss who informed you about your promoion. 7. Sarah Choo is a host who ofered you to stay in her house for free as part of the student exchange program. 8. Sarah Choo is your friend’s mother who agreed to lend you $1,000. List of possible answers (please note, in some cases there are several correct opions) A. Ta. B. Thanks. C. Thanks Sarah. D. Thank you. E. Thank you Ms Choo. F. Thanks a lot. G. Thank you very much. H. Thank you, it is very much appreciated. I. Thank you Ms Choo, I appreciate it. J. Thank you, it was most kind of you. Answers: 1. B, D 2. B, C, D 3. A, B 4. E, G, H, I 5. A, B, C 6. G, H, I or K depending on the culture at your work. 7. G, H, J, I or K depending on how Sarah Choo has asked you to call her. 8. H, K Check Point – Response to Thanking Q. What are the appropriate ways to respond in the following situaions? 1. You helped your colleague and he said ‘Thanks mate’. 2. Your manager says ‘Thank you for staying late in the oice to cover for your absent colleague; it is very much appreciated’. 35

3. You held a door for a stranger and she said ‘Thank you’ to you. 4. You ofered you seat to a pregnant woman and she said ‘Thanks a lot’. 5. You are on the plane and the passenger next to you asked you to turn the music down and thanked you ater you have done it. 6. You are a school teacher and a student’s parent thanked you at the end of the meeing. 7. You handed your key to the hotel recepionist and she said ‘Thank you Sir (Madam)’. 8. You hosted a formal dinner and one of the guests thanks you for the dinner. List of possible answers (please note, in some cases there are several correct opions) A. No problem. B. That’s all right. C. That’s OK. D. You’re welcome. E. Not at all. F. My pleasure. G. It’s my pleasure. Answers: 1. A, B, C 2. D 3. C, D 4. A, B, C 5. A, B, C 6. D, F, G 7. A, B, C 8. D, F, G

Chapter 6. Arrangements, Explanaions, Complaining Informal Arrangements When making arrangements and suggesions use Let’s …, I’d like to …, Why won’t we …, How about … and Do you fancy …?. Let’s go out. I’d like to spend some ime on my own. Why won’t we stay in the hotel? How about going out and having some fun? Do you fancy a day out in the country? The other way to make a suggesion is to use the form Is (it) OK (to…)? Is it OK to bring my dog with me? Is 7pm OK with you? General Arrangements The verbs can/could and shall/should/will (‘ll) are widely used when making arrangements and suggesions. You can also say I suggest. We can travel there by train. We could travel there by train. Shall we travel by train? Should we go by car? We’ll travel there by train. I suggest we leave it as it is. Check Point – Making Arrangements Q. You want to arrange with Dave Saniago to meet next Wednesday or Thursday. What’s the best way to do this in the following scenarios? 1. Dave Saniago is your ex-roommate. 2. Dave Saniago is a colleague of yours. 3. Dave Saniago is your consultant surgeon. 4. Dave Saniago is your future father-in-law. 5. Dave Saniago is your travel agent.

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3. You held a door for a stranger and she said ‘Thank you’ to you. 4. You ofered you seat to a pregnant woman and she said ‘Thanks a lot’. 5. You are on the plane and the passenger next to you asked you to turn the music down and thanked you ater you have done it. 6. You are a school teacher and a student’s parent thanked you at the end of the meeing. 7. You handed your key to the hotel recepionist and she said ‘Thank you Sir (Madam)’. 8. You hosted a formal dinner and one of the guests thanks you for the dinner. List of possible answers (please note, in some cases there are several correct opions) A. No problem. B. That’s all right. C. That’s OK. D. You’re welcome. E. Not at all. F. My pleasure. G. It’s my pleasure. Answers: 1. A, B, C 2. D 3. C, D 4. A, B, C 5. A, B, C 6. D, F, G 7. A, B, C 8. D, F, G

Chapter 6. Arrangements, Explanaions, Complaining Informal Arrangements When making arrangements and suggesions use Let’s …, I’d like to …, Why won’t we …, How about … and Do you fancy …?. Let’s go out. I’d like to spend some ime on my own. Why won’t we stay in the hotel? How about going out and having some fun? Do you fancy a day out in the country? The other way to make a suggesion is to use the form Is (it) OK (to…)? Is it OK to bring my dog with me? Is 7pm OK with you? General Arrangements The verbs can/could and shall/should/will (‘ll) are widely used when making arrangements and suggesions. You can also say I suggest. We can travel there by train. We could travel there by train. Shall we travel by train? Should we go by car? We’ll travel there by train. I suggest we leave it as it is. Check Point – Making Arrangements Q. You want to arrange with Dave Saniago to meet next Wednesday or Thursday. What’s the best way to do this in the following scenarios? 1. Dave Saniago is your ex-roommate. 2. Dave Saniago is a colleague of yours. 3. Dave Saniago is your consultant surgeon. 4. Dave Saniago is your future father-in-law. 5. Dave Saniago is your travel agent.

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6. Dave Saniago is your student. 7. Dave Saniago is a big boss and you prepare a report for him. 8. Dave Saniago has adverised his car for sale and you are calling him to arrange the viewing. List of possible answers (please note, in some cases there are several correct opions) A. Let’s meet next Wednesday or Thursday, OK? B. How about next Wednesday or Thursday? C. Can we meet next Wednesday or Thursday, please? D. Is next Wednesday or Thursday OK with you? E. Could we meet next Wednesday or Thursday, please? F. We could meet next Wednesday or Thursday, if it is convenient for you. G. Shall we meet next Wednesday or Thursday? H. I suggest we meet next Wednesday or Thursday.

I think that Western Union is not the cheapest way to transfer money abroad. What do you think, Perry? I like apple juice. What about you, Val? Asking for Explanation – General When asking for explanaion use Why …, What is the reason… or Could you explain… Why is the heaing not working in my room? What is the reason for my applicaion being refused? Could you explain why my applicaion was turned down? Providing Explanation – General When giving the explanaion use Because … The heaing is of because of the power cut. Your applicaion has been refused because you forgot to sign it.

Answers: 1. A, B, D, G 2. A, B, C, D, G 3. C, E, F, H 4. B, D,G, H 5. A, B, C, D, G, H 6. A, B, D,G 7. C, E, F 8. B, D, G

Please avoid using the phrase What do you want? unless you are talking to a very good mate of yours. In any other situaion it will be perceived as extremely rude.

E x p r e s s i n g Yo u r O p i n i o n – G e n e r a l When expressing your opinion use I think …, I believe … or In my opinion ….

Dialogue: Informal Asking What Someone Wants f r o m Yo u Tasha knocked on Sam’s door.

I n f o r m a l A s k i n g W h a t S o m e o n e W a n t s f r o m Yo u When someone visits or calls you, to ind out about the aim of their visit or call, use What are you up to? or What’s up?

I think we are beter of without them. This train is running late I believe. In my opinion this applicaion is beter. When asking someone for their opinion use What do you think? or What about you? 38

T: Hi Sam, how are you doing? S: Hi Tasha, I am ine and you? T: I am not too bad. I am in the Uni now, you know, doing a degree in compuing. S: Wow, that’s good. So, what’s up? T: I am looking to buy a cheap bike. Have you sill got your old bike? 39

6. Dave Saniago is your student. 7. Dave Saniago is a big boss and you prepare a report for him. 8. Dave Saniago has adverised his car for sale and you are calling him to arrange the viewing. List of possible answers (please note, in some cases there are several correct opions) A. Let’s meet next Wednesday or Thursday, OK? B. How about next Wednesday or Thursday? C. Can we meet next Wednesday or Thursday, please? D. Is next Wednesday or Thursday OK with you? E. Could we meet next Wednesday or Thursday, please? F. We could meet next Wednesday or Thursday, if it is convenient for you. G. Shall we meet next Wednesday or Thursday? H. I suggest we meet next Wednesday or Thursday.

I think that Western Union is not the cheapest way to transfer money abroad. What do you think, Perry? I like apple juice. What about you, Val? Asking for Explanation – General When asking for explanaion use Why …, What is the reason… or Could you explain… Why is the heaing not working in my room? What is the reason for my applicaion being refused? Could you explain why my applicaion was turned down? Providing Explanation – General When giving the explanaion use Because … The heaing is of because of the power cut. Your applicaion has been refused because you forgot to sign it.

Answers: 1. A, B, D, G 2. A, B, C, D, G 3. C, E, F, H 4. B, D,G, H 5. A, B, C, D, G, H 6. A, B, D,G 7. C, E, F 8. B, D, G

Please avoid using the phrase What do you want? unless you are talking to a very good mate of yours. In any other situaion it will be perceived as extremely rude.

E x p r e s s i n g Yo u r O p i n i o n – G e n e r a l When expressing your opinion use I think …, I believe … or In my opinion ….

Dialogue: Informal Asking What Someone Wants f r o m Yo u Tasha knocked on Sam’s door.

I n f o r m a l A s k i n g W h a t S o m e o n e W a n t s f r o m Yo u When someone visits or calls you, to ind out about the aim of their visit or call, use What are you up to? or What’s up?

I think we are beter of without them. This train is running late I believe. In my opinion this applicaion is beter. When asking someone for their opinion use What do you think? or What about you? 38

T: Hi Sam, how are you doing? S: Hi Tasha, I am ine and you? T: I am not too bad. I am in the Uni now, you know, doing a degree in compuing. S: Wow, that’s good. So, what’s up? T: I am looking to buy a cheap bike. Have you sill got your old bike? 39

S: Yeah, sill got it. Do you want to see it? It is in the shed. T: Yes, please if I can. Thanks! D i a l o g u e : A s k i n g W h a t S o m e o n e W a n t s f r o m Yo u Anil works in an oice. Ben and Ray came to his desk. B: Hi Anil, this is Ray, he has just joined our team. We need your help. A: Hi Ben, hi Ray. What are you guys up to? B: We are trying to upload this applicaion ‘XXX’ on Ray’s laptop and keep geing this error message. As a computer expert, do you know what’s going on? A: Let me see. I see, you need to get registered before you install this sotware. F o r m a l A s k i n g W h a t S o m e o n e W a n t s f r o m Yo u In a formal situaion, when someone visits or calls you and you wish to ind out about the aim of their visit or call, use What can I do for you?, How can I help? Or Is there anything I can do for you? Hi Mrs Karson, I’m Dr Chiter. What can I do for you? Good Aternoon, I’m the store manager. How can I help? My name is Eva and I’m the company representaive. Is there anything I can do for you? Dialogue: Formal Asking What Someone Wants from Yo u Ariel and Larry stay in the same hotel. A: Hi, I am staying in Room 202, it is next door to your room. L: Hi, how can I help? A: Could you please turn the telly down a bit? I have a severe headache and I am trying to sleep. L: OK, will do. A: Thank you. L: No problem. 40

Check Point – Asking What Someone Wants from Yo u Q. You are busy working on your computer when Anna Mosquito interrupts you. What’s the best way to ask her about the aim of her visit in the following scenarios? 1. Anna Mosquito is your friend’s 5-year old daughter. 2. Anna Mosquito is your friend’s parent. 3. Anna Mosquito is a client of your company. 4. Anna Mosquito is a manager of your company. 5. Anna Mosquito is a passenger siing next to you. 6. You are a passenger and Anna Mosquito is a stewardess. 7. Anna Mosquito is a hotel recepionist. 8. You are in the library and Anna Mosquito is a stranger. List of possible answers (please note, in some cases there are several correct opions) A. What do you want, Anna? B. What are you up to? C. What can I do for you? D. How can I help? E. Is there anything I can do for you? F. Hi Anna, what’s up? Answers: 1. A, B, F 2. C 3. C, D, E 4. E 5. D 6. C 7. D 8. C, D Expressing Doubt – Informal When someone tells you something and you are not sure if this informaion is true or correct use Really?, Are you sure? or Are you hundred percent sure? 41

S: Yeah, sill got it. Do you want to see it? It is in the shed. T: Yes, please if I can. Thanks! D i a l o g u e : A s k i n g W h a t S o m e o n e W a n t s f r o m Yo u Anil works in an oice. Ben and Ray came to his desk. B: Hi Anil, this is Ray, he has just joined our team. We need your help. A: Hi Ben, hi Ray. What are you guys up to? B: We are trying to upload this applicaion ‘XXX’ on Ray’s laptop and keep geing this error message. As a computer expert, do you know what’s going on? A: Let me see. I see, you need to get registered before you install this sotware. F o r m a l A s k i n g W h a t S o m e o n e W a n t s f r o m Yo u In a formal situaion, when someone visits or calls you and you wish to ind out about the aim of their visit or call, use What can I do for you?, How can I help? Or Is there anything I can do for you? Hi Mrs Karson, I’m Dr Chiter. What can I do for you? Good Aternoon, I’m the store manager. How can I help? My name is Eva and I’m the company representaive. Is there anything I can do for you? Dialogue: Formal Asking What Someone Wants from Yo u Ariel and Larry stay in the same hotel. A: Hi, I am staying in Room 202, it is next door to your room. L: Hi, how can I help? A: Could you please turn the telly down a bit? I have a severe headache and I am trying to sleep. L: OK, will do. A: Thank you. L: No problem. 40

Check Point – Asking What Someone Wants from Yo u Q. You are busy working on your computer when Anna Mosquito interrupts you. What’s the best way to ask her about the aim of her visit in the following scenarios? 1. Anna Mosquito is your friend’s 5-year old daughter. 2. Anna Mosquito is your friend’s parent. 3. Anna Mosquito is a client of your company. 4. Anna Mosquito is a manager of your company. 5. Anna Mosquito is a passenger siing next to you. 6. You are a passenger and Anna Mosquito is a stewardess. 7. Anna Mosquito is a hotel recepionist. 8. You are in the library and Anna Mosquito is a stranger. List of possible answers (please note, in some cases there are several correct opions) A. What do you want, Anna? B. What are you up to? C. What can I do for you? D. How can I help? E. Is there anything I can do for you? F. Hi Anna, what’s up? Answers: 1. A, B, F 2. C 3. C, D, E 4. E 5. D 6. C 7. D 8. C, D Expressing Doubt – Informal When someone tells you something and you are not sure if this informaion is true or correct use Really?, Are you sure? or Are you hundred percent sure? 41

I am convinced that the guy siing next to us is Brad Pit. Really? This herbal tea prevents cancer. Are you sure? As far as I know the cheapest way to travel to Paris is to hire a car. Are you sure? Are you 100% sure? Expressing Doubt – General In a more formal situaion when you are not sure about the correctness of the informaion use I doubt it I’m afraid, I’m not sure about that or ask Can you double-check it for me please? We are the best service provider in the world. I doubt it I’m afraid. Our prices are the best in the town. I’m not sure about that. The light Number 666 landed 10 minutes ago. According to the website it has not landed yet. Can you doublecheck it for me please? Complaining- General When you need to make a complaint, use This isn’t right, I’ve got a problem or I am not happy with… This isn’t right. The shower head is blocked. I’ve got a problem. The lock is broken. I am not happy with the wine, it is far too warm.

Complaining – Formal Someimes you need to make a formal complaint, in this case use I wish to make a complaint. I wish to make a complaint. My luggage has not arrived. I wish to make a complaint. The service is really poor in this restaurant. Can I speak to the manager please? Check Point – Complaining Q. You complain to Lee Lyndon about your car not staring up. Which expressions would you use in the following scenarios? 1. Lee Lyndon is your friend. 2. Lee Lyndon is your friend’s dad who is waiing on you to give him a lit. 3. Lee Lyndon is the x-owner of the car who just sold it to you. 4. Lee Lyndon is a car sales manager who sold you the car. 5. Lee Lyndon is a security guard in the car park who came to your car and asked ‘Are you ok?’ List of possible answers (please note, in some cases there are several correct opions) A. This isn’t right. The car is not staring up. B. I’ve got a problem with the car. C. I’m not happy with… D. I wish to make a complaint Answers: 1. A, B 2. B 3. C 4. C, D 5. B

You can also ask What are you going to do about it? I am not happy with the noise coming from the laundry room. What are you going to do about it? 42

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I am convinced that the guy siing next to us is Brad Pit. Really? This herbal tea prevents cancer. Are you sure? As far as I know the cheapest way to travel to Paris is to hire a car. Are you sure? Are you 100% sure? Expressing Doubt – General In a more formal situaion when you are not sure about the correctness of the informaion use I doubt it I’m afraid, I’m not sure about that or ask Can you double-check it for me please? We are the best service provider in the world. I doubt it I’m afraid. Our prices are the best in the town. I’m not sure about that. The light Number 666 landed 10 minutes ago. According to the website it has not landed yet. Can you doublecheck it for me please? Complaining- General When you need to make a complaint, use This isn’t right, I’ve got a problem or I am not happy with… This isn’t right. The shower head is blocked. I’ve got a problem. The lock is broken. I am not happy with the wine, it is far too warm.

Complaining – Formal Someimes you need to make a formal complaint, in this case use I wish to make a complaint. I wish to make a complaint. My luggage has not arrived. I wish to make a complaint. The service is really poor in this restaurant. Can I speak to the manager please? Check Point – Complaining Q. You complain to Lee Lyndon about your car not staring up. Which expressions would you use in the following scenarios? 1. Lee Lyndon is your friend. 2. Lee Lyndon is your friend’s dad who is waiing on you to give him a lit. 3. Lee Lyndon is the x-owner of the car who just sold it to you. 4. Lee Lyndon is a car sales manager who sold you the car. 5. Lee Lyndon is a security guard in the car park who came to your car and asked ‘Are you ok?’ List of possible answers (please note, in some cases there are several correct opions) A. This isn’t right. The car is not staring up. B. I’ve got a problem with the car. C. I’m not happy with… D. I wish to make a complaint Answers: 1. A, B 2. B 3. C 4. C, D 5. B

You can also ask What are you going to do about it? I am not happy with the noise coming from the laundry room. What are you going to do about it? 42

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Chapter 7. Expressing Emoions Like – Informal The most informal ways to say that you like something is by using Cool, wow or awesome. I like your bikini, the colours are cool. Wow, that’s nice. Have you seen Arcic Monkeys? These guys are awesome. Likes and Dislikes – General When you like something use I like …, I love … or I’m a (great) fan of … I like hip-hop. I love hiking in the desert. I’m a great fan of ’Doc Marin’, I’ve seen all of the series. When you do not like something use I don’t like …, I’m not (so) keen on … or I hate … You can also say I prefer (something else) … or I’d rather … I don’t like ish and chips. I am not keen on this fashion style. I hate it when it rains all day long. I don’t like cycling at all, I prefer walking. I’m not so keen on walking. I’d rather cycle everywhere. Expressing Surprise – Informal To express your surprise in an informal situaion use Wow! Wow! This girl is a stunner! Other common informal expressions of surprise in the modern English language are Dear Me!, My goodness or Goodness gracious (me)! Dear me! You have lost a lot of weight! Goodness Gracious! The child is a genius! What a stunning view, goodness gracious me! 44

The following informal expressions of surprise carry a negaive hint Gosh! or Sheesh! They’ve charged me for the Internet access even when I told them I have not used the Internet. Gosh, that’s awful. Sheesh! This is the ugliest dog I’ve ever seen! Expressing Surprise – General When expressing your surprise and excitement in a more formal situaion, use Really?, Lovely, Great news, How lovely!, That’s amazing (wonderful/ incredible) or I cannot believe it. Is it for me? Really? How lovely! Have you been ofered this job? Great news! Are you geing married? That’s wonderful! I cannot believe it, our team came third in the races! Congratulations – Informal When congratulaing someone informally use Well done! or Congrats! Did you come irst in the race? Well done! Congrats on passing the exam! Congratulations – General When formally congratulaing someone use Congratulaions! Congratulaions on becoming a dad! Have you passed your driving test? Congratulaions! Check Point – Expressing Surprise Q. What’s the best way to express your surprise in the following situaions? 1. You have been ofered a free upgrade on your light. 2. Your best friend tells you she is expecing a child and she is thrilled about it. 45

Chapter 7. Expressing Emoions Like – Informal The most informal ways to say that you like something is by using Cool, wow or awesome. I like your bikini, the colours are cool. Wow, that’s nice. Have you seen Arcic Monkeys? These guys are awesome. Likes and Dislikes – General When you like something use I like …, I love … or I’m a (great) fan of … I like hip-hop. I love hiking in the desert. I’m a great fan of ’Doc Marin’, I’ve seen all of the series. When you do not like something use I don’t like …, I’m not (so) keen on … or I hate … You can also say I prefer (something else) … or I’d rather … I don’t like ish and chips. I am not keen on this fashion style. I hate it when it rains all day long. I don’t like cycling at all, I prefer walking. I’m not so keen on walking. I’d rather cycle everywhere. Expressing Surprise – Informal To express your surprise in an informal situaion use Wow! Wow! This girl is a stunner! Other common informal expressions of surprise in the modern English language are Dear Me!, My goodness or Goodness gracious (me)! Dear me! You have lost a lot of weight! Goodness Gracious! The child is a genius! What a stunning view, goodness gracious me! 44

The following informal expressions of surprise carry a negaive hint Gosh! or Sheesh! They’ve charged me for the Internet access even when I told them I have not used the Internet. Gosh, that’s awful. Sheesh! This is the ugliest dog I’ve ever seen! Expressing Surprise – General When expressing your surprise and excitement in a more formal situaion, use Really?, Lovely, Great news, How lovely!, That’s amazing (wonderful/ incredible) or I cannot believe it. Is it for me? Really? How lovely! Have you been ofered this job? Great news! Are you geing married? That’s wonderful! I cannot believe it, our team came third in the races! Congratulations – Informal When congratulaing someone informally use Well done! or Congrats! Did you come irst in the race? Well done! Congrats on passing the exam! Congratulations – General When formally congratulaing someone use Congratulaions! Congratulaions on becoming a dad! Have you passed your driving test? Congratulaions! Check Point – Expressing Surprise Q. What’s the best way to express your surprise in the following situaions? 1. You have been ofered a free upgrade on your light. 2. Your best friend tells you she is expecing a child and she is thrilled about it. 45

3. Your client tells you she is expecing a child and she is thrilled about it. 4. Your friend gives you an expensive git. 5. Your manager informs you that he has been promoted. 6. Your manager informs you that you have been promoted. 7. The doctor tells you that your blood test results are all-clear. 8. Your friend shows you the photos he took on holidays. 9. Your boss shows you the photos he took on holidays. 10. Your mother-in-law tells you that her garden was awarded a special prize. 11. Your friend tells you how he narrowly escaped being hit by the car. List of possible answers (please note, in some cases there are several correct opions) A. Wow! B. Sheesh! C. My goodness! D. Great news! E. Lovely! F. That’s amazing! G. I cannot believe it! H. Well done! I. Congratulaions! Answers: 1. E 2. A, D, H, I 3. D, I 4. A, C, F, G 5. D, I 6. F 7. D 8. A, B, H 9. E, F 10. D, H, I 11. B, C

Expressing Sympathy – General When expressing your sympathy for someone use I’m sorry, I’m so sorry or I’m sorry to hear. You may also add I hope things get beter soon or I hope you feel beter soon. I’m sorry that you had to cancel your light. I’m so sorry that you lost your job. I hope things get beter soon for you. I’m sorry to hear about your motorbike being stolen. I’m so sorry to hear about your illness. I hope you feel beter soon. W h a t t o S a y o n S o m e o n e ’s D e a t h – G e n e r a l When expressing your sympathy in case of someone’s death, use I am very saddened to hear about your loss. Hi Alex, I’m very saddened to hear about your loss. That’s so sad. W h a t t o S a y o n S o m e o n e ’s D e a t h – F o r m a l To express your sympathy in a more formal way use Please accept my condolences. Hi Renee, I’m so sorry to hear that your dad has passed away. Please accept my condolences. Expressing Disappointment – General To express you disappointment use It’s a shame, What a shame or How awful. When appropriate you may add Never mind! It’s a shame that the weather was so bad we could not go ishing. Sorry, I cannot join you, I work from home tonight. What a shame! Never mind! Next ime. My wife has broken her leg while on holiday. How awful!

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3. Your client tells you she is expecing a child and she is thrilled about it. 4. Your friend gives you an expensive git. 5. Your manager informs you that he has been promoted. 6. Your manager informs you that you have been promoted. 7. The doctor tells you that your blood test results are all-clear. 8. Your friend shows you the photos he took on holidays. 9. Your boss shows you the photos he took on holidays. 10. Your mother-in-law tells you that her garden was awarded a special prize. 11. Your friend tells you how he narrowly escaped being hit by the car. List of possible answers (please note, in some cases there are several correct opions) A. Wow! B. Sheesh! C. My goodness! D. Great news! E. Lovely! F. That’s amazing! G. I cannot believe it! H. Well done! I. Congratulaions! Answers: 1. E 2. A, D, H, I 3. D, I 4. A, C, F, G 5. D, I 6. F 7. D 8. A, B, H 9. E, F 10. D, H, I 11. B, C

Expressing Sympathy – General When expressing your sympathy for someone use I’m sorry, I’m so sorry or I’m sorry to hear. You may also add I hope things get beter soon or I hope you feel beter soon. I’m sorry that you had to cancel your light. I’m so sorry that you lost your job. I hope things get beter soon for you. I’m sorry to hear about your motorbike being stolen. I’m so sorry to hear about your illness. I hope you feel beter soon. W h a t t o S a y o n S o m e o n e ’s D e a t h – G e n e r a l When expressing your sympathy in case of someone’s death, use I am very saddened to hear about your loss. Hi Alex, I’m very saddened to hear about your loss. That’s so sad. W h a t t o S a y o n S o m e o n e ’s D e a t h – F o r m a l To express your sympathy in a more formal way use Please accept my condolences. Hi Renee, I’m so sorry to hear that your dad has passed away. Please accept my condolences. Expressing Disappointment – General To express you disappointment use It’s a shame, What a shame or How awful. When appropriate you may add Never mind! It’s a shame that the weather was so bad we could not go ishing. Sorry, I cannot join you, I work from home tonight. What a shame! Never mind! Next ime. My wife has broken her leg while on holiday. How awful!

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Expressing Disappointment – Formal To express you disappointment in a formal situaion use I’m very disappointed. I wish to make a complaint. I’m very disappointed with the service provided. I’m very disappointed that nothing has been done about the broken air condiioner. Check Point – Expressing Sympathy and Disappointment Q. What’s the appropriate way to react in the following situaions? 1. Your friend tells you that his pet tortoise is missing. 2. Your friend tells you that his pet tortoise died. 3. Your friend tells you that his grandmother died. 4. Your boss tells you that his grandmother died. 5. Your friend tells you that he is late because he missed his train. 6. Your friend tells you that he is geing divorced. 7. A shop assistant tells you that there are no coats let in your size. 8. You are told at the train staion that your train is cancelled. 9. You host a garden party and one of your guests calls you to tell that he cannot come because he got lu. 10. You bought a camera and now you brought it back to the shop because it stopped working. List of possible answers (please note, in some cases there are several correct opions) A. I’m sorry, poor you. B. I’m so sorry. C. What a shame! Never mind. D. It’s a shame. E. I’m so sorry to hear about your loss. F. Please accept my condolences. G. I’m very saddened to hear about it. H. I’m very disappointed. 48

Answers: 1. A, B, D 2. A, B 3. B, E, G 4. E, F 5. C, D 6. A, B, G 7. C, H 8. H 9. A, D 10. H Expressing Being Upset – General When you are upset or/and really unhappy about something use I’m not happy about that (it), I’m really annoyed about… or I’m not in a good mood. Hi Baz, How is your new car? Well, I’ m not happy about it. It’s too expensive for what it is. I’m really annoyed about this guy not turning up. Sorry, I’m not in a good mood. I’ve lost my wallet. When you want to ask someone why they look upset or unhappy use What’s the mater with you? Are you OK? or What’s wrong? What’s the mater with you? Are you not feeling well? You don’t look your happy self. Are you OK? You are not talking to me since this morning. What’s wrong? Expressing Being Upset – Formal In a formal situaion to show that you are upset or/and unhappy about something use I’m confused, I’m bemused or I’m upset about… I’m confused. I paid for a room with a queen bed, a balcony and sea views. This room has a twin bed, no balcony and no sea views. I’m bemused with the way I have been served. I’m upset about the club cancelling my membership. 49

Expressing Disappointment – Formal To express you disappointment in a formal situaion use I’m very disappointed. I wish to make a complaint. I’m very disappointed with the service provided. I’m very disappointed that nothing has been done about the broken air condiioner. Check Point – Expressing Sympathy and Disappointment Q. What’s the appropriate way to react in the following situaions? 1. Your friend tells you that his pet tortoise is missing. 2. Your friend tells you that his pet tortoise died. 3. Your friend tells you that his grandmother died. 4. Your boss tells you that his grandmother died. 5. Your friend tells you that he is late because he missed his train. 6. Your friend tells you that he is geing divorced. 7. A shop assistant tells you that there are no coats let in your size. 8. You are told at the train staion that your train is cancelled. 9. You host a garden party and one of your guests calls you to tell that he cannot come because he got lu. 10. You bought a camera and now you brought it back to the shop because it stopped working. List of possible answers (please note, in some cases there are several correct opions) A. I’m sorry, poor you. B. I’m so sorry. C. What a shame! Never mind. D. It’s a shame. E. I’m so sorry to hear about your loss. F. Please accept my condolences. G. I’m very saddened to hear about it. H. I’m very disappointed. 48

Answers: 1. A, B, D 2. A, B 3. B, E, G 4. E, F 5. C, D 6. A, B, G 7. C, H 8. H 9. A, D 10. H Expressing Being Upset – General When you are upset or/and really unhappy about something use I’m not happy about that (it), I’m really annoyed about… or I’m not in a good mood. Hi Baz, How is your new car? Well, I’ m not happy about it. It’s too expensive for what it is. I’m really annoyed about this guy not turning up. Sorry, I’m not in a good mood. I’ve lost my wallet. When you want to ask someone why they look upset or unhappy use What’s the mater with you? Are you OK? or What’s wrong? What’s the mater with you? Are you not feeling well? You don’t look your happy self. Are you OK? You are not talking to me since this morning. What’s wrong? Expressing Being Upset – Formal In a formal situaion to show that you are upset or/and unhappy about something use I’m confused, I’m bemused or I’m upset about… I’m confused. I paid for a room with a queen bed, a balcony and sea views. This room has a twin bed, no balcony and no sea views. I’m bemused with the way I have been served. I’m upset about the club cancelling my membership. 49

Notes • When expressing your negaive emoions in Britain or US, make sure that you tone them down. Do not shout, avoid making gestures. Otherwise you will be perceived as rude. Check Point – Expressing Being Upset Q. Which expressions would be appropriate to use in the following situaions? 1. You are telling your neighbour that you’ve lost your key. 2. You are telling your friend that you are unhappy with them going clubbing without you 3. You cancel a pre-paid trip and the agency refuses to refund you. 4. You are upset about the argument you had with your partner and your boss asks you ‘Are you OK?’ 5. Your colleague said something unpleasant about you. 6. You brought a faulty watch back to the shop but they refuse to take it back. 7. When checking out of the hotel they charge you for the phone calls you have not made. List of possible answers (please note, in some cases there are several correct opions) A. I’m not happy about that. B. I’m really annoyed about... C. I’m not in a good mood. D. I’m confused. E. I’m bemused. F. I’m upset about…. Answers: 1. B, C 2. A, B 3. D, E, F 4. C 5. A 6. F 7. D, E, F

Chapter 8. How to Say Good Bye As with greeings, it is important to inish a conversaion on the right note. There are so many ways to say Good bye in English, below are just a few of them. Saying Good Bye – Informal The most common informal way to inish the conversaion is to say Bye or Bye-bye. Bye, Chad. Bye-Bye, Kendall. Other informal ways to say good bye are See you, See you soon, See you later, Take care, Cheerio, Be good and Ta-da. See you, Pete. Take care, Wendy. See you soon, kids. Cheerio, my love. Saying Good Bye – General Goodbye is a bit more formal way to inish the conversaion. Goodbye, Dr Watson. Goodbye, Mrs Taylor. If you had a chat with someone ater not seeing them for a while, when saying Good bye you can also add It was nice to see you. Goodbye, Paolo, it was nice to see you. Goodbye, Roger, hope to see you again soon. If you had a chat with someone you’ve just met for the irst ime, when saying Good bye you can also add It was nice to meet you. The response to that should be It was nice to meet you as well or Likewise. Goodbye, Linda, it was nice to meet you.

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Notes • When expressing your negaive emoions in Britain or US, make sure that you tone them down. Do not shout, avoid making gestures. Otherwise you will be perceived as rude. Check Point – Expressing Being Upset Q. Which expressions would be appropriate to use in the following situaions? 1. You are telling your neighbour that you’ve lost your key. 2. You are telling your friend that you are unhappy with them going clubbing without you 3. You cancel a pre-paid trip and the agency refuses to refund you. 4. You are upset about the argument you had with your partner and your boss asks you ‘Are you OK?’ 5. Your colleague said something unpleasant about you. 6. You brought a faulty watch back to the shop but they refuse to take it back. 7. When checking out of the hotel they charge you for the phone calls you have not made. List of possible answers (please note, in some cases there are several correct opions) A. I’m not happy about that. B. I’m really annoyed about... C. I’m not in a good mood. D. I’m confused. E. I’m bemused. F. I’m upset about…. Answers: 1. B, C 2. A, B 3. D, E, F 4. C 5. A 6. F 7. D, E, F

Chapter 8. How to Say Good Bye As with greeings, it is important to inish a conversaion on the right note. There are so many ways to say Good bye in English, below are just a few of them. Saying Good Bye – Informal The most common informal way to inish the conversaion is to say Bye or Bye-bye. Bye, Chad. Bye-Bye, Kendall. Other informal ways to say good bye are See you, See you soon, See you later, Take care, Cheerio, Be good and Ta-da. See you, Pete. Take care, Wendy. See you soon, kids. Cheerio, my love. Saying Good Bye – General Goodbye is a bit more formal way to inish the conversaion. Goodbye, Dr Watson. Goodbye, Mrs Taylor. If you had a chat with someone ater not seeing them for a while, when saying Good bye you can also add It was nice to see you. Goodbye, Paolo, it was nice to see you. Goodbye, Roger, hope to see you again soon. If you had a chat with someone you’ve just met for the irst ime, when saying Good bye you can also add It was nice to meet you. The response to that should be It was nice to meet you as well or Likewise. Goodbye, Linda, it was nice to meet you.

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Goodbye, Barbara, it was nice to meet you as well. Goodbye, Mr Smith, it was nice to meet you. Goodbye, Mr Weston, likewise. When you or someone else is going to bed say Good night.

Chapter 9. Talking about Direcions Asking for Directions When asking for a certain place use Is there…? Is there a junior school in the area?

Good night, Leslie. Using an Excuse to End a Conversation If you want to inish a conversaion use an excuse to do so. Depending on whom you talk to it can be something you or them have to do, or any other plausible excuse. Use I beter go, I beter let you go or I have to go (run) followed by the excuse. I beter go, it’s dinner ime and my mum is waiing on me. Speak to you soon! Be good! I beter let you go, it is geing really late now. Take care! I’m very sorry, but I have to go. I am way behind on my homework. Let’s talk again soon. Bye! It’s been great talking to you but I have to run. I’ll talk to you later. Ta-ta!

When asking for direcions use How do I get to…?, Where is…?, Where do I ind? or Which way is…? Be polite and start with Excuse me. Excuse me, how do I get to the police staion? Excuse me, where is the nearest hospital? Excuse me, where do I ind the Tourist Informaion Centre? Excuse me, which way is the harbour? You may need to ask for further informaion, for example: Whereabouts is it? Where is it exactly? What’s the quickest way of geing to …? How far is it? What’s the best way to get there? Is it this way? How long will it take me to walk (drive) there? Which road should I take? U s e f u l Te r m i n o l o g y Straight ahead Follow the signs Follow the road Keep going Turn right On your let there will be… Take the irst right turn

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Goodbye, Barbara, it was nice to meet you as well. Goodbye, Mr Smith, it was nice to meet you. Goodbye, Mr Weston, likewise. When you or someone else is going to bed say Good night.

Chapter 9. Talking about Direcions Asking for Directions When asking for a certain place use Is there…? Is there a junior school in the area?

Good night, Leslie. Using an Excuse to End a Conversation If you want to inish a conversaion use an excuse to do so. Depending on whom you talk to it can be something you or them have to do, or any other plausible excuse. Use I beter go, I beter let you go or I have to go (run) followed by the excuse. I beter go, it’s dinner ime and my mum is waiing on me. Speak to you soon! Be good! I beter let you go, it is geing really late now. Take care! I’m very sorry, but I have to go. I am way behind on my homework. Let’s talk again soon. Bye! It’s been great talking to you but I have to run. I’ll talk to you later. Ta-ta!

When asking for direcions use How do I get to…?, Where is…?, Where do I ind? or Which way is…? Be polite and start with Excuse me. Excuse me, how do I get to the police staion? Excuse me, where is the nearest hospital? Excuse me, where do I ind the Tourist Informaion Centre? Excuse me, which way is the harbour? You may need to ask for further informaion, for example: Whereabouts is it? Where is it exactly? What’s the quickest way of geing to …? How far is it? What’s the best way to get there? Is it this way? How long will it take me to walk (drive) there? Which road should I take? U s e f u l Te r m i n o l o g y Straight ahead Follow the signs Follow the road Keep going Turn right On your let there will be… Take the irst right turn

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Take the irst exit (when on the roundabout or motorway) Keep to the right Turn back Go up (down) Pedestrian (zebra) crossing Traic lights 53

Crossroads Roundabout Level Crossing Juncion Underpass

Bridge Street, Avenue, Road, Lane, Close, Crescent One-way street Shopping mall (US), Shopping arcade (UK), Shopping centre

Getting Driving Directions – Example

Notes • When discussing distances with locals in Britain bear in mind that older people use miles, yards and feet rather than kilometres and metres. • When explaining direcions to other person avoid too many details, as this may be confusing. Check that they have understood you.

A: Excuse me, how do I get to the ‘Rising Sun’ pub? B: Drive straight ahead down that road unil the roundabout, take the second exit, go down Finch Road. Take the third let on Royal Crescent. Go down Royal Crescent unil you see the sign ‘Rising Sun’. It will be to your right. A: Thank you! And how far is the roundabout? B: About 5 minutes. A: Thanks again. B: No problem. Giving Directions – Example Our address is 5A, Backstreet Close. We are within 20 minutes’ walk from the staion. When you get of the train, walk through the train staion and you will ind yourself facing a square with the fountain. Keep to your let without crossing the square and take the second let turn into Rodwell Street. Keep walking down Rodwell Street unil you see the crossroads with the lights. Do not cross the road. Turn right and in about 10 minutes’ walk there will be a litle park on your right. Go past the park and you will see the ‘Jubilee’ shopping arcade. Pass the shopping arcade and turn right into Backstreet Close. We are the second building on the right. Giving Directions in a Building – Example The solicitor’s oice is in the main building, Room 606. Go through the main entrance and turn right. You will see the stairs. Go up the stairs to the irst loor and walk through the corridor unil you reach the end of it. At the end of the corridor there will be stairs and a lit. Go up to the twelth loor. When you are on the twelth loor go to your right. Room 606 is next to the vending machine and opposite the toilets. 54

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Crossroads Roundabout Level Crossing Juncion Underpass

Bridge Street, Avenue, Road, Lane, Close, Crescent One-way street Shopping mall (US), Shopping arcade (UK), Shopping centre

Getting Driving Directions – Example

Notes • When discussing distances with locals in Britain bear in mind that older people use miles, yards and feet rather than kilometres and metres. • When explaining direcions to other person avoid too many details, as this may be confusing. Check that they have understood you.

A: Excuse me, how do I get to the ‘Rising Sun’ pub? B: Drive straight ahead down that road unil the roundabout, take the second exit, go down Finch Road. Take the third let on Royal Crescent. Go down Royal Crescent unil you see the sign ‘Rising Sun’. It will be to your right. A: Thank you! And how far is the roundabout? B: About 5 minutes. A: Thanks again. B: No problem. Giving Directions – Example Our address is 5A, Backstreet Close. We are within 20 minutes’ walk from the staion. When you get of the train, walk through the train staion and you will ind yourself facing a square with the fountain. Keep to your let without crossing the square and take the second let turn into Rodwell Street. Keep walking down Rodwell Street unil you see the crossroads with the lights. Do not cross the road. Turn right and in about 10 minutes’ walk there will be a litle park on your right. Go past the park and you will see the ‘Jubilee’ shopping arcade. Pass the shopping arcade and turn right into Backstreet Close. We are the second building on the right. Giving Directions in a Building – Example The solicitor’s oice is in the main building, Room 606. Go through the main entrance and turn right. You will see the stairs. Go up the stairs to the irst loor and walk through the corridor unil you reach the end of it. At the end of the corridor there will be stairs and a lit. Go up to the twelth loor. When you are on the twelth loor go to your right. Room 606 is next to the vending machine and opposite the toilets. 54

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Chapter 10. Talking about Dates When talking about date use … of …. The arrival date is the twenty sixth of October. The job starts on the irst of January. When making appointments and reservaions it is a common pracice to conirm both the date and the day of the week: Can I book the ickets for Monday, the seventeenth of June please? The appointment is for the third of April, Friday. When asking about a speciic date use What date …? What date is next Wednesday? What date is the concert?

U s e f u l Te r m i n o l o g y Daily A couple of days A fortnight (2 weeks) On a daily/weekly/monthly basis All year round Weekdays, weekend

Annual Seasonal Monthly Weekly Bi-weekly (every 2 weeks)

We sell annual, seasonal, monthly, weekly and daily ickets. The meeing is held bi-weekly. The meeing is run once a fortnight. I will be back in a couple of days. Our fuel prices are reviewed on a daily basis. We are opened for business all year round except for Christmas, New Year and Easter. If you are busy at the weekdays, why won’t you join us at the weekend?

When talking about a year in a four-digit format, if the year is before 2000, use two two-digit numbers. The batle took place on the third of May seventeen forty seven (1747). In eleven eighty (1180) most of the town was destroyed by ire. When talking about a year between 2000 and 2009, use ‘two thousand and’. The irst ediion of the book was published in two thousand and two (2002). For the rest of the 21st century years use either two two-digit numbers or the ‘two thousand and’ structure. The movie remake was released in twenty eleven (2011). The song was at the top of the charts in two thousand and eleven (2011).

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Chapter 10. Talking about Dates When talking about date use … of …. The arrival date is the twenty sixth of October. The job starts on the irst of January. When making appointments and reservaions it is a common pracice to conirm both the date and the day of the week: Can I book the ickets for Monday, the seventeenth of June please? The appointment is for the third of April, Friday. When asking about a speciic date use What date …? What date is next Wednesday? What date is the concert?

U s e f u l Te r m i n o l o g y Daily A couple of days A fortnight (2 weeks) On a daily/weekly/monthly basis All year round Weekdays, weekend

Annual Seasonal Monthly Weekly Bi-weekly (every 2 weeks)

We sell annual, seasonal, monthly, weekly and daily ickets. The meeing is held bi-weekly. The meeing is run once a fortnight. I will be back in a couple of days. Our fuel prices are reviewed on a daily basis. We are opened for business all year round except for Christmas, New Year and Easter. If you are busy at the weekdays, why won’t you join us at the weekend?

When talking about a year in a four-digit format, if the year is before 2000, use two two-digit numbers. The batle took place on the third of May seventeen forty seven (1747). In eleven eighty (1180) most of the town was destroyed by ire. When talking about a year between 2000 and 2009, use ‘two thousand and’. The irst ediion of the book was published in two thousand and two (2002). For the rest of the 21st century years use either two two-digit numbers or the ‘two thousand and’ structure. The movie remake was released in twenty eleven (2011). The song was at the top of the charts in two thousand and eleven (2011).

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Chapter 11. Talking about Time When asking about the ime use What ime? What ime is dinner? What ime is it? What ime does the bus leave? When talking about the exact hour use … o’clock, oh oh or … on the hour. The dinner starts at seven o’clock. The coach leaves at twenty one oh oh. The train arrival imes are every hour on the hour. The oicial announcements oten use the word ‘hundred’ to represent the exact hour. At seven hundred hours (07:00) the bridge will be closed to traic. The incident was reported at twenty one hundred hours (21:00). When talking about the ime between midnight and 12 noon (also called midday) use In the morning, while talking about the ime between 12 noon and midnight use In the aternoon, In the evening, At night. I am on the support rota every day from seven in the morning unil four in the aternoon. The shops in the town centre shut at six thirty in the evening. She has her last botle of baby food at ten at night. When talking about 30 minutes or less ater the hour use … past …. The ilm ends at half past eleven. It is ten past one, hurry up! When talking about 29 minutes or less before the hour use … to …. We let the place at ive to midnight. I will get to the bank not later than ten to ten. 58

The word quarter meaning 15 minutes is widely used in conversaions. It’s already quarter past seven. We will be leaving at nine. Can you please get here by quarter to? To highlight in an informal chat that something happened at exact ime use Bang on ime or On the buton. I was there bang on ime. The ferry let at six thirty ive on the buton. 12 Hour Clock Notation When using the 12 hour clock notaion use am (ante meridiem) for the ime between midnight and 12 noon; use pm (post meridiem) for the ime between 12 noon and midnight. The last arrival was at eleven twenty am. The next departure is at eleven twenty pm. When talking about the irst nine minutes of the hour use oh. The email was received on the irst of June at nine oh nine am (9:09). 24 Hour Clock Notation The 24 hour clock notaion (also called military ime) can be used for the imes between 12 noon and midnight. It is a more formal structure than the 12 hour notaion. The next meeing is at fourteen thirty ive. The transacion was approved at sixteen ity nine, and the actual money transfer was completed at seventeen oh two. Notes • Someimes local people say ‘Half eight’. Avoid using this expression, because in some countries it means ‘half hour past eight (8:30)’, while in other countries it means ‘half hour to eight (7:30)’. • Beware that the next minute ater eleven ity nine (11:59) am is 59

Chapter 11. Talking about Time When asking about the ime use What ime? What ime is dinner? What ime is it? What ime does the bus leave? When talking about the exact hour use … o’clock, oh oh or … on the hour. The dinner starts at seven o’clock. The coach leaves at twenty one oh oh. The train arrival imes are every hour on the hour. The oicial announcements oten use the word ‘hundred’ to represent the exact hour. At seven hundred hours (07:00) the bridge will be closed to traic. The incident was reported at twenty one hundred hours (21:00). When talking about the ime between midnight and 12 noon (also called midday) use In the morning, while talking about the ime between 12 noon and midnight use In the aternoon, In the evening, At night. I am on the support rota every day from seven in the morning unil four in the aternoon. The shops in the town centre shut at six thirty in the evening. She has her last botle of baby food at ten at night. When talking about 30 minutes or less ater the hour use … past …. The ilm ends at half past eleven. It is ten past one, hurry up! When talking about 29 minutes or less before the hour use … to …. We let the place at ive to midnight. I will get to the bank not later than ten to ten. 58

The word quarter meaning 15 minutes is widely used in conversaions. It’s already quarter past seven. We will be leaving at nine. Can you please get here by quarter to? To highlight in an informal chat that something happened at exact ime use Bang on ime or On the buton. I was there bang on ime. The ferry let at six thirty ive on the buton. 12 Hour Clock Notation When using the 12 hour clock notaion use am (ante meridiem) for the ime between midnight and 12 noon; use pm (post meridiem) for the ime between 12 noon and midnight. The last arrival was at eleven twenty am. The next departure is at eleven twenty pm. When talking about the irst nine minutes of the hour use oh. The email was received on the irst of June at nine oh nine am (9:09). 24 Hour Clock Notation The 24 hour clock notaion (also called military ime) can be used for the imes between 12 noon and midnight. It is a more formal structure than the 12 hour notaion. The next meeing is at fourteen thirty ive. The transacion was approved at sixteen ity nine, and the actual money transfer was completed at seventeen oh two. Notes • Someimes local people say ‘Half eight’. Avoid using this expression, because in some countries it means ‘half hour past eight (8:30)’, while in other countries it means ‘half hour to eight (7:30)’. • Beware that the next minute ater eleven ity nine (11:59) am is 59

twelve pm! It can also be called twelve noon or midday. • When talking about midnight (24:00 or 00:00), avoid saying ‘twelve am’, as it gets very confusing. Instead, say Midnight or Twenty four oh oh, as pronouncing ’00:00’ does not sound good. Check Point – Time Q. You meet with Berrie Benson at 4:15 next Monday aternoon. How will you say this in the following scenarios? 1. Berrie Benson is your friend. 2. Berrie Benson is your boss and you have a work-related meeing with him. 3. Berrie Benson is your client. 4. Berrie Benson is an estate agent who shows you the house you want to rent. 5. Berrie Benson is your doctor. 6. Berrie Benson is your sister’s mother-in-law. List of possible answers (please note, in some cases there are several correct opions) A. Quarter past four next Monday. B. Four iteen on the twenty sixth of October, Monday next week. C. Four iteen in the aternoon, next Monday, twenty sixth of October. D. Sixteen iteen on Monday, twenty sixth of October. E. Monday, twenty sixth of October at four iteen pm. Answers: 1. A, C 2. D, E 3. B, C, E 4. B, E 5. A, B, C, E

Chapter 12. Talking about Names The English spelling of names can be quite confusing. Some personal names have diferent spelling while sounding exactly the same: Gerry and Jerry, Lee and Leigh, Jean and Gene to name a few. Other personal names can have more than one ways of spelling them: Catherine and Katherine, Stuart and Stewart, Isabel and Isobel. To avoid confusion when talking about names use the English Phoneic Spelling (or Phoneic Speller), which is widely recognised across the globe: N – November O – Oscar P – Papa Q – Quebec R – Romeo S – Sierra T – Tango U – Uniform V – Victor W – Whisky X – X-ray Y – Yankee Z – Zulu

A – Alpha B – Bravo C – Charlie D – Delta E – Echo F – Foxtrot G – Golf H – Hotel I – India J – Juliet K – Kilo L – Lima M – Mike

The desinaion is Zhengzhou – Zulu, Hotel, Echo, November, Golf, Zulu, Hotel, Oscar, Uniform. My irst name is Rachael, which is spelt R for Romeo, A for Alpha, C for Charlie, H for Hotel, A for Alpha, E for Echo and L for Lima. Is it Gerry with G for Golf or J for Juliet? Some names are writen with an apostrophe (‘) or hyphen (-)’ 60

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twelve pm! It can also be called twelve noon or midday. • When talking about midnight (24:00 or 00:00), avoid saying ‘twelve am’, as it gets very confusing. Instead, say Midnight or Twenty four oh oh, as pronouncing ’00:00’ does not sound good. Check Point – Time Q. You meet with Berrie Benson at 4:15 next Monday aternoon. How will you say this in the following scenarios? 1. Berrie Benson is your friend. 2. Berrie Benson is your boss and you have a work-related meeing with him. 3. Berrie Benson is your client. 4. Berrie Benson is an estate agent who shows you the house you want to rent. 5. Berrie Benson is your doctor. 6. Berrie Benson is your sister’s mother-in-law. List of possible answers (please note, in some cases there are several correct opions) A. Quarter past four next Monday. B. Four iteen on the twenty sixth of October, Monday next week. C. Four iteen in the aternoon, next Monday, twenty sixth of October. D. Sixteen iteen on Monday, twenty sixth of October. E. Monday, twenty sixth of October at four iteen pm. Answers: 1. A, C 2. D, E 3. B, C, E 4. B, E 5. A, B, C, E

Chapter 12. Talking about Names The English spelling of names can be quite confusing. Some personal names have diferent spelling while sounding exactly the same: Gerry and Jerry, Lee and Leigh, Jean and Gene to name a few. Other personal names can have more than one ways of spelling them: Catherine and Katherine, Stuart and Stewart, Isabel and Isobel. To avoid confusion when talking about names use the English Phoneic Spelling (or Phoneic Speller), which is widely recognised across the globe: N – November O – Oscar P – Papa Q – Quebec R – Romeo S – Sierra T – Tango U – Uniform V – Victor W – Whisky X – X-ray Y – Yankee Z – Zulu

A – Alpha B – Bravo C – Charlie D – Delta E – Echo F – Foxtrot G – Golf H – Hotel I – India J – Juliet K – Kilo L – Lima M – Mike

The desinaion is Zhengzhou – Zulu, Hotel, Echo, November, Golf, Zulu, Hotel, Oscar, Uniform. My irst name is Rachael, which is spelt R for Romeo, A for Alpha, C for Charlie, H for Hotel, A for Alpha, E for Echo and L for Lima. Is it Gerry with G for Golf or J for Juliet? Some names are writen with an apostrophe (‘) or hyphen (-)’ 60

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The name is O’Brien: Oscar, apostrophe, Bravo, Romeo, India, Echo, November. The last name is Bar-Chaim: Bravo, Alpha, Romeo, hyphen, Charlie, Hotel, Alpha, India, Mike. Some names have St (saint) in them. The irst name is Mary: Mike, Alpha, Romeo,Yankee. The last name is Saint Claire: Sierra Tango followed by Charlie, Lima, Alpha, India, Romeo, Echo. When spelling a name with a repeated leter, do not use the word ‘double’, rather repeat the leter’s phoneic symbol twice. I have a reservaion in the name of Kerry: Kilo, Echo, Romeo, Romeo, Yankee. When you are introduced to someone and you are not sure you heard their name clearly, ask them to repeat and/or spell their name as following: Excuse me, I didn’t quite catch your name, can you repeat it please? Sorry, I didn’t get your name, how do you spell it?

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Chapter 13. Talking about Address When spelling address in Briish English do it in the following sequence: house number or house name; street name, apartment number, town/ city; county; post code. My address is: thirty nine Derby Street, apartment six, Puddletown, Dorset, DT8 12AB The delivery address is the following: Ocean Villa, Dream Cotages, Morecambe, Lancashire, LA1 17HH The post code in the UK consists of two leters followed by a one or twodigit number followed by another one or two-digit number followed by two leters. The number ‘0’ in the code is pronounced ‘oh’. For example, DT8 12AB is spelt ‘D T eight twelve A B’ and BA7 0BA is spelt ‘B A seven oh B A’. Some postal addresses use P.O.B which stands for Post Oice Box. Please respond to the following address: P.O.B. 1234, Trowbridge, Wiltshire, BA2 1RD.

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The name is O’Brien: Oscar, apostrophe, Bravo, Romeo, India, Echo, November. The last name is Bar-Chaim: Bravo, Alpha, Romeo, hyphen, Charlie, Hotel, Alpha, India, Mike. Some names have St (saint) in them. The irst name is Mary: Mike, Alpha, Romeo,Yankee. The last name is Saint Claire: Sierra Tango followed by Charlie, Lima, Alpha, India, Romeo, Echo. When spelling a name with a repeated leter, do not use the word ‘double’, rather repeat the leter’s phoneic symbol twice. I have a reservaion in the name of Kerry: Kilo, Echo, Romeo, Romeo, Yankee. When you are introduced to someone and you are not sure you heard their name clearly, ask them to repeat and/or spell their name as following: Excuse me, I didn’t quite catch your name, can you repeat it please? Sorry, I didn’t get your name, how do you spell it?

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Chapter 13. Talking about Address When spelling address in Briish English do it in the following sequence: house number or house name; street name, apartment number, town/ city; county; post code. My address is: thirty nine Derby Street, apartment six, Puddletown, Dorset, DT8 12AB The delivery address is the following: Ocean Villa, Dream Cotages, Morecambe, Lancashire, LA1 17HH The post code in the UK consists of two leters followed by a one or twodigit number followed by another one or two-digit number followed by two leters. The number ‘0’ in the code is pronounced ‘oh’. For example, DT8 12AB is spelt ‘D T eight twelve A B’ and BA7 0BA is spelt ‘B A seven oh B A’. Some postal addresses use P.O.B which stands for Post Oice Box. Please respond to the following address: P.O.B. 1234, Trowbridge, Wiltshire, BA2 1RD.

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Chapter 14. Talking about Numbers

Chapter 15. Asking for Toilets and Baby Changing Rooms

When pronouncing numbers inishing with –teen (thirteen to nineteen) place the accent on ‘teen’. When saying other numbers (for example thirty) the accent is on the beginning.

When you need the toilet, there are diferent ways to ask for it depending on where you are and whom you talk to.

When saying numbers in hundreds use the word ‘and’. This is the light number ive hundred and twelve (512). In Britain the 4-digit number is spelt using the word ‘hundred’, not ‘thousand’. The price is sixteen hundred and ninety nine pound (1699). The car has only eighty ive hundred miles (8500) on the clock.

To i l e t Ta l k – I n f o r m a l When talking to your friends you can ask for loo or bog. Where is your loo, Dave? I’m of to the bog. To i l e t Ta l k – G e n e r a l A more formal way would be to ask for the toilet (male, female and unisex), Ladies’ or Gents’ or public convenience. Use that when asking people you don’t know. For example, you can use that whilst being out or visiing.

For ‘0’ use ‘zero’ or ‘oh’. The card number is one two zero eight zero nine (120809). The room is on the third loor, the room number is three oh three (303). For repeated numbers use the word ‘double’ or ‘triple’. When a number is repeated 4 imes, use the word ‘double…’ twice. For example, the number 666 5555 is spelt ‘triple six double ive double ive’ The telephone number 01202 773 600 is spelt: ‘oh one two or two double seven tree six double oh’. A word dozen (12) is commonly used in the English conversaional language. Eggs are oten sold in dozens. Half a dozen doughnuts will be suicient, thank you.

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Excuse me, is there a toilet in the shop? The male toilet is to the let and the female toilet is to the right. The unisex toilet is in between. Can I use the Ladies’ please? Can you direct me to the nearest public convenience, please? To i l e t Ta l k – F o r m a l The most formal way is to ask for the Ladies’ or Gentleman’s restroom or washroom. Excuse me, can you point me towards the Ladies’ restroom, please? You will ind the Ladies’ and Gentleman’s washrooms on the irst loor. If you ind yourself a formal meeing and you need to go to the toilet use Can I be excused for 5 minutes please or Excuse me, I will be back in 5 minutes. 65

Chapter 14. Talking about Numbers

Chapter 15. Asking for Toilets and Baby Changing Rooms

When pronouncing numbers inishing with –teen (thirteen to nineteen) place the accent on ‘teen’. When saying other numbers (for example thirty) the accent is on the beginning.

When you need the toilet, there are diferent ways to ask for it depending on where you are and whom you talk to.

When saying numbers in hundreds use the word ‘and’. This is the light number ive hundred and twelve (512). In Britain the 4-digit number is spelt using the word ‘hundred’, not ‘thousand’. The price is sixteen hundred and ninety nine pound (1699). The car has only eighty ive hundred miles (8500) on the clock.

To i l e t Ta l k – I n f o r m a l When talking to your friends you can ask for loo or bog. Where is your loo, Dave? I’m of to the bog. To i l e t Ta l k – G e n e r a l A more formal way would be to ask for the toilet (male, female and unisex), Ladies’ or Gents’ or public convenience. Use that when asking people you don’t know. For example, you can use that whilst being out or visiing.

For ‘0’ use ‘zero’ or ‘oh’. The card number is one two zero eight zero nine (120809). The room is on the third loor, the room number is three oh three (303). For repeated numbers use the word ‘double’ or ‘triple’. When a number is repeated 4 imes, use the word ‘double…’ twice. For example, the number 666 5555 is spelt ‘triple six double ive double ive’ The telephone number 01202 773 600 is spelt: ‘oh one two or two double seven tree six double oh’. A word dozen (12) is commonly used in the English conversaional language. Eggs are oten sold in dozens. Half a dozen doughnuts will be suicient, thank you.

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Excuse me, is there a toilet in the shop? The male toilet is to the let and the female toilet is to the right. The unisex toilet is in between. Can I use the Ladies’ please? Can you direct me to the nearest public convenience, please? To i l e t Ta l k – F o r m a l The most formal way is to ask for the Ladies’ or Gentleman’s restroom or washroom. Excuse me, can you point me towards the Ladies’ restroom, please? You will ind the Ladies’ and Gentleman’s washrooms on the irst loor. If you ind yourself a formal meeing and you need to go to the toilet use Can I be excused for 5 minutes please or Excuse me, I will be back in 5 minutes. 65

Baby Changing Rooms These days many public toilets have baby changing faciliies, either in the ladies’ toilet or in a separate room. They are marked with a blue sign. Excuse me, where is the baby changing room, please? The baby changing room is located in the disabled toilet on the ground loor.

PART 2. Daily Life Events

Chapter 1. Eaing Out M a k i n g a R e s t a u r a n t R e s e r v a t i o n b y Te l e p h o n e When you plan to go out for dinner the best way is to book a table in advance. When making a telephone call to book a table in a paricular restaurant you will need to provide the following informaion: your name, date and ime of the reservaion, the number of people in your group and if you have special requests. Dialogue: Making a Restaurant Reservation Host: ‘Golden Eagle’. How may I help you? Caller: Hi, I’d like to reserve a table for dinner for Thursday, the third of April. Host: May I have your name please? Caller: My name is Ronald Black. Host: What ime on Thursday would you like the booking for, Mr Black? Caller: We will arrive about 6pm. Host: And how many people will atend, Mr Black? Caller: There will be six adults, two children and one baby. Host: Very good. We will reserve a table for nine people for you, Sir and we will provide two child chairs and a baby chair. Caller: Thank you. Can we have a table with a sea view please? Host: Certainly, Sir. Thanks for calling ‘Golden Eagle’. Caller: Thank you very much. If you have special requests use Can (or Could) we have…please? These are some of the special requests you may consider: Booth or private dining room; Table outside;

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Baby Changing Rooms These days many public toilets have baby changing faciliies, either in the ladies’ toilet or in a separate room. They are marked with a blue sign. Excuse me, where is the baby changing room, please? The baby changing room is located in the disabled toilet on the ground loor.

PART 2. Daily Life Events

Chapter 1. Eaing Out M a k i n g a R e s t a u r a n t R e s e r v a t i o n b y Te l e p h o n e When you plan to go out for dinner the best way is to book a table in advance. When making a telephone call to book a table in a paricular restaurant you will need to provide the following informaion: your name, date and ime of the reservaion, the number of people in your group and if you have special requests. Dialogue: Making a Restaurant Reservation Host: ‘Golden Eagle’. How may I help you? Caller: Hi, I’d like to reserve a table for dinner for Thursday, the third of April. Host: May I have your name please? Caller: My name is Ronald Black. Host: What ime on Thursday would you like the booking for, Mr Black? Caller: We will arrive about 6pm. Host: And how many people will atend, Mr Black? Caller: There will be six adults, two children and one baby. Host: Very good. We will reserve a table for nine people for you, Sir and we will provide two child chairs and a baby chair. Caller: Thank you. Can we have a table with a sea view please? Host: Certainly, Sir. Thanks for calling ‘Golden Eagle’. Caller: Thank you very much. If you have special requests use Can (or Could) we have…please? These are some of the special requests you may consider: Booth or private dining room; Table outside;

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Table by the window; Table in a smoking/non-smoking area; Table in a quiet area; Table away from the kitchen or toilets; High chair for a child; Access for a wheelchair; Special dietary requirements: vegetarian, vegan, gluten-free etc.. On your arrival to the restaurant use Good evening. The name is… I have a table booked for (number of people) or Hi, we have a reservaion for a table for (number of people) in the name of … Walking in a Restaurant without a Reser vation When you walk into a restaurant without reserving a table a restaurant may be fully booked. In this case a host or a waiter will tell you straight away: Sorry we’re full or Sorry, we’re fully booked for tonight. On other occasions you may have to wait for a free table. Therefore, the irst thing you do on entering a restaurant is asking a host or a waiter if there are free tables and how long will you have to wait. Waiter: Hi, how many people do you have? Client: Hi, can we have a table for ive please? Waiter: Certainly, but you may have to wait for a while. There are a few people ahead of you. Client: How long do we have to wait? Waiter: Around 10-15 minutes. If you decide to wait use We‘ll wait, thank you. If you do not wish to wait say We’ll try another place then. Thank you. A waiter will show you the table. If you would like a diferent table use Could we have a table over there, please? 68

Placing an Order In some eaing places the customers order their food at the ill and pay for the food upfront. If you are not sure if this is the case ask the waiter Is there a table service or do I order at the ill? If you wish to ask for a menu in a diferent language use Do you have the menu in … please? When you are not yet ready with your order use I think we need a litle bit longer. When you are not sure what to order you may ask a waiter: Are there any house specials today? What would you recommend? What do you recommend for desert? When you are ready with the order call the waiter and use Excuse me, I think we are ready to order now or Excuse me, could you take our order please? Make your order using the following structures: I’d like … please. I’ll have … as a starter please followed by the main course of… For the main course I’d like… No desert for me, thanks. If you want to replace a side dish with another side dish use Could I have … with … instead of… please? For the main course I’d like a roast joint. Could I have it with the salad instead of roast potatoes please? If you are not familiar with the name of a dish ask What is..? or What is in…? What is le plat du jour? What is in Gai Lan with ginger sauce? 69

Table by the window; Table in a smoking/non-smoking area; Table in a quiet area; Table away from the kitchen or toilets; High chair for a child; Access for a wheelchair; Special dietary requirements: vegetarian, vegan, gluten-free etc.. On your arrival to the restaurant use Good evening. The name is… I have a table booked for (number of people) or Hi, we have a reservaion for a table for (number of people) in the name of … Walking in a Restaurant without a Reser vation When you walk into a restaurant without reserving a table a restaurant may be fully booked. In this case a host or a waiter will tell you straight away: Sorry we’re full or Sorry, we’re fully booked for tonight. On other occasions you may have to wait for a free table. Therefore, the irst thing you do on entering a restaurant is asking a host or a waiter if there are free tables and how long will you have to wait. Waiter: Hi, how many people do you have? Client: Hi, can we have a table for ive please? Waiter: Certainly, but you may have to wait for a while. There are a few people ahead of you. Client: How long do we have to wait? Waiter: Around 10-15 minutes. If you decide to wait use We‘ll wait, thank you. If you do not wish to wait say We’ll try another place then. Thank you. A waiter will show you the table. If you would like a diferent table use Could we have a table over there, please? 68

Placing an Order In some eaing places the customers order their food at the ill and pay for the food upfront. If you are not sure if this is the case ask the waiter Is there a table service or do I order at the ill? If you wish to ask for a menu in a diferent language use Do you have the menu in … please? When you are not yet ready with your order use I think we need a litle bit longer. When you are not sure what to order you may ask a waiter: Are there any house specials today? What would you recommend? What do you recommend for desert? When you are ready with the order call the waiter and use Excuse me, I think we are ready to order now or Excuse me, could you take our order please? Make your order using the following structures: I’d like … please. I’ll have … as a starter please followed by the main course of… For the main course I’d like… No desert for me, thanks. If you want to replace a side dish with another side dish use Could I have … with … instead of… please? For the main course I’d like a roast joint. Could I have it with the salad instead of roast potatoes please? If you are not familiar with the name of a dish ask What is..? or What is in…? What is le plat du jour? What is in Gai Lan with ginger sauce? 69

To order a drink use I’ll have a glass / botle of … please. You may ask for a wine list. If you want a glass of water use I’d like some tap water please. During the Meal When your meal arrives you may need to request the waiter for one of the following: Do you have a pepper mill? Could I have some dressing/mustard/olive oil/vinegar etc please? Could we have some more bread please? After the Meal When you inished with the meal ask the waiter to bring you the bill, use Could I have the bill, please? In some places the customers have to pay at the ill. If you are not sure where to pay ask the waiter when receiving the bill Do I pay you or should I pay at the ill? If you wish to pay by credit card ask Do you take credit cards? In some European countries with local currencies the Euro is widely accepted. If you wish to pay in Euro ask Can I pay in Euros? Or Do you take Euros? Some restaurants include the ips in the bill. To conirm this use Is service included in the bill? When you are paying for everyone in your group use This is on me. Otherwise say We’d like separate bills please. When you truly enjoyed the meal say to the waiter The food was delicious. 70

Dialogue: In a Fast Food Restaurant Assistant: What can I get you, Sir? Customer: Burger and chips please. Assistant: Do you want cheese and salad on the burger? Customer: Cheese, no salad for me, please. Assistant: What drink would you like with that? Customer: Diet coke, please. Assistant: Anything else: Customer: No, that’s it. Thank you. Assistant: That will be three pound ity nine, please. Customer: There you go. Assistant: Here is forty one pence change. Thank you very much. Customer: Thanks. Is there a toilet I can use please? Assistant: Yes, right under the stairs there. Customer: Ta. Dialogue: In a Café Barista: How can I help you today, Madam? Customer: I’d like a late and an espresso please. Barista: Do you want small, regular or large late? Customer: Regular, please. Barista: Is that a single or double espresso? Customer: Single, please. Barista: Do you want anything with it? Customer: Is the carrot cake fresh? Barista: The carrot cake came in yesterday, but there is a nice walnut cake that came in this morning. Customer: I’ll have the walnut cake please. And can I have some sugar and a glass of water please. Barista: You’ll ind sugar and water on the stand in that corner. Is that everything? Customer: Yes, thanks. Barista: That will be eight pound thirty. Will that be card or cash? Customer: Card. 71

To order a drink use I’ll have a glass / botle of … please. You may ask for a wine list. If you want a glass of water use I’d like some tap water please. During the Meal When your meal arrives you may need to request the waiter for one of the following: Do you have a pepper mill? Could I have some dressing/mustard/olive oil/vinegar etc please? Could we have some more bread please? After the Meal When you inished with the meal ask the waiter to bring you the bill, use Could I have the bill, please? In some places the customers have to pay at the ill. If you are not sure where to pay ask the waiter when receiving the bill Do I pay you or should I pay at the ill? If you wish to pay by credit card ask Do you take credit cards? In some European countries with local currencies the Euro is widely accepted. If you wish to pay in Euro ask Can I pay in Euros? Or Do you take Euros? Some restaurants include the ips in the bill. To conirm this use Is service included in the bill? When you are paying for everyone in your group use This is on me. Otherwise say We’d like separate bills please. When you truly enjoyed the meal say to the waiter The food was delicious. 70

Dialogue: In a Fast Food Restaurant Assistant: What can I get you, Sir? Customer: Burger and chips please. Assistant: Do you want cheese and salad on the burger? Customer: Cheese, no salad for me, please. Assistant: What drink would you like with that? Customer: Diet coke, please. Assistant: Anything else: Customer: No, that’s it. Thank you. Assistant: That will be three pound ity nine, please. Customer: There you go. Assistant: Here is forty one pence change. Thank you very much. Customer: Thanks. Is there a toilet I can use please? Assistant: Yes, right under the stairs there. Customer: Ta. Dialogue: In a Café Barista: How can I help you today, Madam? Customer: I’d like a late and an espresso please. Barista: Do you want small, regular or large late? Customer: Regular, please. Barista: Is that a single or double espresso? Customer: Single, please. Barista: Do you want anything with it? Customer: Is the carrot cake fresh? Barista: The carrot cake came in yesterday, but there is a nice walnut cake that came in this morning. Customer: I’ll have the walnut cake please. And can I have some sugar and a glass of water please. Barista: You’ll ind sugar and water on the stand in that corner. Is that everything? Customer: Yes, thanks. Barista: That will be eight pound thirty. Will that be card or cash? Customer: Card. 71

Barista: Please put your card into the reader and enter your pin number when it tells you, please. Customer: All done. Barista: Thank you. Customer: Where is the Gent’s toilet please? Barista: Just on the right. Customer: Thanks. Dialogue: In a Restaurant Brian: Good evening. I have a table for two booked in the name of Brian Coomber. Waiter: Good evening, please follow me and I will show you to your table. Brian: Thanks. Waiter: Please have a seat. These are the menus. Please give me a nod when you are ready to order. Can I get you drinks while you are deciding? Brian: What do you want to drink, dear? Janna: A glass of orange juice for me, please. Brian: That will be one orange juice and I’ll have a glass of the house red, please. Waiter: Would you prefer a botle of the house red, Sir? Brian: I will have a botle with the meal, thank you. Waiter: Thank you. I will come back when you are ready to order. Janna: Excuse me, can you show me where the Lady’s Room is? Waiter: Through that door and on the right, Madam. Janna: Thank you. …. Brian: Right, we are ready to order. Waiter: What would you like for starters? Janna: I would like a prawn cocktail. And can I have another orange juice, please. Brian: and I will have the tomato soup, please. Waiter: And your main course? Janna: I will have the sea bass, please. 72

Brian: I will have a T-bone steak with mushrooms, onion rings and fries, please. Waiter: How would you like your steak: rare, medium or welldone? Brian: Medium, please. Waiter: Thank you, would you like the dessert menu ater the meal? Brian: Yes, please. …. Waiter: Sea bass for the lady and the steak for you, Sir. Would you like any condiments, Sir? Brian: Can I have salt and English mustard, please. Waiter: Certainly, Sir. And here is your wine. Brian: Thank you. This wine is corked. Can I have another botle please? Waiter: I am very sorry about the wine, Sir. I will bring you another botle immediately. … Waiter: How was your meal? Janna: Very nice, thank you. Waiter: Would you like the desert menu or something of the trolley? Janna: Menu, please. Waiter: Here is the menu. I can recommend the wild strawberries and vanilla cream. Janna: No, I think I would rather have a hazelnut torte, please. Brian: We will have two hazelnut tortes, please. Waiter: Would you like tea or cofee ater your desert? Janna: I will have a cofee, please. Brian: I will have a black cofee please. … Waiter: Here are your deserts. Enjoy! Janna: I dropped my spoon on the loor. Can I have a clean one please? Waiter: Certainly, Madam. Right away! 73

Barista: Please put your card into the reader and enter your pin number when it tells you, please. Customer: All done. Barista: Thank you. Customer: Where is the Gent’s toilet please? Barista: Just on the right. Customer: Thanks. Dialogue: In a Restaurant Brian: Good evening. I have a table for two booked in the name of Brian Coomber. Waiter: Good evening, please follow me and I will show you to your table. Brian: Thanks. Waiter: Please have a seat. These are the menus. Please give me a nod when you are ready to order. Can I get you drinks while you are deciding? Brian: What do you want to drink, dear? Janna: A glass of orange juice for me, please. Brian: That will be one orange juice and I’ll have a glass of the house red, please. Waiter: Would you prefer a botle of the house red, Sir? Brian: I will have a botle with the meal, thank you. Waiter: Thank you. I will come back when you are ready to order. Janna: Excuse me, can you show me where the Lady’s Room is? Waiter: Through that door and on the right, Madam. Janna: Thank you. …. Brian: Right, we are ready to order. Waiter: What would you like for starters? Janna: I would like a prawn cocktail. And can I have another orange juice, please. Brian: and I will have the tomato soup, please. Waiter: And your main course? Janna: I will have the sea bass, please. 72

Brian: I will have a T-bone steak with mushrooms, onion rings and fries, please. Waiter: How would you like your steak: rare, medium or welldone? Brian: Medium, please. Waiter: Thank you, would you like the dessert menu ater the meal? Brian: Yes, please. …. Waiter: Sea bass for the lady and the steak for you, Sir. Would you like any condiments, Sir? Brian: Can I have salt and English mustard, please. Waiter: Certainly, Sir. And here is your wine. Brian: Thank you. This wine is corked. Can I have another botle please? Waiter: I am very sorry about the wine, Sir. I will bring you another botle immediately. … Waiter: How was your meal? Janna: Very nice, thank you. Waiter: Would you like the desert menu or something of the trolley? Janna: Menu, please. Waiter: Here is the menu. I can recommend the wild strawberries and vanilla cream. Janna: No, I think I would rather have a hazelnut torte, please. Brian: We will have two hazelnut tortes, please. Waiter: Would you like tea or cofee ater your desert? Janna: I will have a cofee, please. Brian: I will have a black cofee please. … Waiter: Here are your deserts. Enjoy! Janna: I dropped my spoon on the loor. Can I have a clean one please? Waiter: Certainly, Madam. Right away! 73

… Brian: Can I have the bill, please? Waiter: Certainly, Sir. Here is your bill. Brian: Thank you. Janna (says to Brian): Please check if the service is included in the price. Brain (says to Janna): No, it isn’t. Janna (says to Brian): Don’t forget to leave a ip, as the service was excellent. … Brian: Good night. The meal was very enjoyable. Waiter: Thank you. We look forward to seeing you again.

Chapter 2. Going Out for a Drink As with all social occasions when you go out for a drink the way you communicate very much depends on where you go and the company you are in. Invitation When you are invited to go out for a drink, it usually means a casual night out with everyone having a couple of drinks each and leaving the pub or bar reasonably early. Let’s go out for a drink tonight. Do you want to go out for a beer ater work? When you are invited to go out for drinks, pub crawl or girl’s night out it means a several-hour event where everyone will have quite a few drinks. Do you want to go out for drinks? Do you want to go out for a few beers? Fancy going on a pub crawl? Will you join us on Friday for a girl’s night out? Happy Hour Many pubs and restaurants ofer discount on alcoholic drinks (called drink specials) Monday through Thursday in the aternoon, usually between 4pm and 8pm. This is called happy hour, which normally lasts for two to four hours. I‘ve been to this bar a few imes now, it’s great for happy hour, the cocktails are really cheap! Drinks Alcoholic drinks include all spirits (for example, gin, whisky, vodka), alcopops, cocktails, wines (which can be dry, semi-dry or sweet), beer (for example, biter, pale ale, stout), ale and largos. Pubs (public houses) linked to a brewery ofer draught beer (beer from a barrel delivered directly from the brewery).

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… Brian: Can I have the bill, please? Waiter: Certainly, Sir. Here is your bill. Brian: Thank you. Janna (says to Brian): Please check if the service is included in the price. Brain (says to Janna): No, it isn’t. Janna (says to Brian): Don’t forget to leave a ip, as the service was excellent. … Brian: Good night. The meal was very enjoyable. Waiter: Thank you. We look forward to seeing you again.

Chapter 2. Going Out for a Drink As with all social occasions when you go out for a drink the way you communicate very much depends on where you go and the company you are in. Invitation When you are invited to go out for a drink, it usually means a casual night out with everyone having a couple of drinks each and leaving the pub or bar reasonably early. Let’s go out for a drink tonight. Do you want to go out for a beer ater work? When you are invited to go out for drinks, pub crawl or girl’s night out it means a several-hour event where everyone will have quite a few drinks. Do you want to go out for drinks? Do you want to go out for a few beers? Fancy going on a pub crawl? Will you join us on Friday for a girl’s night out? Happy Hour Many pubs and restaurants ofer discount on alcoholic drinks (called drink specials) Monday through Thursday in the aternoon, usually between 4pm and 8pm. This is called happy hour, which normally lasts for two to four hours. I‘ve been to this bar a few imes now, it’s great for happy hour, the cocktails are really cheap! Drinks Alcoholic drinks include all spirits (for example, gin, whisky, vodka), alcopops, cocktails, wines (which can be dry, semi-dry or sweet), beer (for example, biter, pale ale, stout), ale and largos. Pubs (public houses) linked to a brewery ofer draught beer (beer from a barrel delivered directly from the brewery).

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Non-alcoholic drinks are usually sot drinks – like juice, coke, Pepsi, with some places also serving non-alcoholic wines and beers. Visiting a Pub or a Bar When you walk in you go straight to the bar to order your drinks. You atract the bartender’s atenion by nodding or saying Yes, please. When ordering a drink use Can I have…. Once your drink is put in front of you, the bartender tells you how much it is and you pay immediately. When you go out for a drink with a group of friends you oten take turns to pay. One of the group will say I’ll get the irst round and he will pay for this round. The next ime you want a drink someone else from the group say I’ll get these or This is my round. Dialogue: In a Pub Bartender: Evening, guys. What can I get you? Alex: What draught beer have you got? Bartender: We’ve got various biters and smooth biters. Alex: I’ll have a smooth. Seb: I’ll have a gin and tonic in a tall glass. I’ll get this round. Bartender: Do you want ice and lemon? Seb: Lemon and no ice, please. Bartender: There you go. Do you want anything else? Alex: We’ll have a couple of bags of salted peanuts, please. Bartender: That will be seven pound eighty. Seb: There you go. Bartender: Here is your change. Seb: Cheers.

Chapter 3. Shopping Shopping in Supermarkets There is not much communicaion when shopping in a supermarket or a convenience store. You may sill need to interact with the staf in the situaions where you cannot ind an item, you need to replace or return an item and when paying. If you cannot ind an item, ask a member of staf Can you tell me where…, please?, Where can I ind… or Which aisle is… Can you tell me where the salt is please? Where can I ind the salt, please? Which aisle is it? When you need to replace an item because it is out of date or damaged use Can I change it or Can I get another one… Excuse me, this bread is out of date. Can I change it? This box of chocolates is damaged. Can I get another one please? When you need to return an item because it is damaged use Can I return it or Can I exchange it for another one? I bought this cheese here yesterday and when I opened it the cheese was covered in mould. Can I return it please? I bought this milk earlier today and it has gone of. Can I exchange it for another one please? When paying at a self-service checkout if you have problems with scanning an item call a shopping assistant and use How can I put … through? or It isn’t scanning. Can you help me please? How do I put these bagels through, they don’t have a bar code? This botle of wine isn’t scanning. Can you help me please?

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Non-alcoholic drinks are usually sot drinks – like juice, coke, Pepsi, with some places also serving non-alcoholic wines and beers. Visiting a Pub or a Bar When you walk in you go straight to the bar to order your drinks. You atract the bartender’s atenion by nodding or saying Yes, please. When ordering a drink use Can I have…. Once your drink is put in front of you, the bartender tells you how much it is and you pay immediately. When you go out for a drink with a group of friends you oten take turns to pay. One of the group will say I’ll get the irst round and he will pay for this round. The next ime you want a drink someone else from the group say I’ll get these or This is my round. Dialogue: In a Pub Bartender: Evening, guys. What can I get you? Alex: What draught beer have you got? Bartender: We’ve got various biters and smooth biters. Alex: I’ll have a smooth. Seb: I’ll have a gin and tonic in a tall glass. I’ll get this round. Bartender: Do you want ice and lemon? Seb: Lemon and no ice, please. Bartender: There you go. Do you want anything else? Alex: We’ll have a couple of bags of salted peanuts, please. Bartender: That will be seven pound eighty. Seb: There you go. Bartender: Here is your change. Seb: Cheers.

Chapter 3. Shopping Shopping in Supermarkets There is not much communicaion when shopping in a supermarket or a convenience store. You may sill need to interact with the staf in the situaions where you cannot ind an item, you need to replace or return an item and when paying. If you cannot ind an item, ask a member of staf Can you tell me where…, please?, Where can I ind… or Which aisle is… Can you tell me where the salt is please? Where can I ind the salt, please? Which aisle is it? When you need to replace an item because it is out of date or damaged use Can I change it or Can I get another one… Excuse me, this bread is out of date. Can I change it? This box of chocolates is damaged. Can I get another one please? When you need to return an item because it is damaged use Can I return it or Can I exchange it for another one? I bought this cheese here yesterday and when I opened it the cheese was covered in mould. Can I return it please? I bought this milk earlier today and it has gone of. Can I exchange it for another one please? When paying at a self-service checkout if you have problems with scanning an item call a shopping assistant and use How can I put … through? or It isn’t scanning. Can you help me please? How do I put these bagels through, they don’t have a bar code? This botle of wine isn’t scanning. Can you help me please?

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U s e f u l Te r m i n o l o g y – F o o d a n d H o u s e h o l d G o o d s Supermarkets have following Food secions or aisles: Bakery (bread, rolls, cakes) Groceries (fresh vegetables and fruit) Butchers (meat) Dairy (milk, buter, cheese, yogurt, eggs) Fishmongers Deli (short for Delicatessen) Snacks (crisps, chocolate, dips, popcorn), Sweets and Biscuits Canned goods (inned food and jams) Dry Goods (rice, pasta, noodles, pulses) and Cereals Frozen Food Condiments (ketchup, salad cream, mayonnaise, mustard), Sauces and Seasoning Drinks (sot drinks, juices, botled water, milkshakes, tea, cofee) Alcohol drinks (beer and cider, wine, spirits) Supermarkets have also the following Household secions or aisles: Laundry products Cleaning products

Washing up products Toilet Rolls

Tissues Light bulbs

Dialogue: At a Supermarket Till Sales Assistant: Do you need bags? They are 8 pence each. Shopper: Yes, I’ll have ive please. Sales Assistant: Do you need help with your packing? Shopper: No thanks, I’ll manage. Sales Assistant: One of these eggs is broken. Do you want them to be replaced? Shopper: Yes, please. Sales Assistant: I’ll get someone to bring another box. Shopper: Thank you. I put this cofee in the trolley by mistake. Can I leave it please? 78

Sales Assistant: No problem, give it to me .Do you want any mobile phone top up? Shopper: No, thanks. Sales Assistant: It is 85 pounds 15 pence all together. Are you paying by cash or card? Shopper: Card. Sales Assistant: Put your card into the reader please and enter your pin when it tells you. Do you want any cash back? Shopper: Yes please, 20 pound. Sales Assistant: That’s ine. Please sign here for your cash back. Thank you. Shopper: Thanks. Bye. Shopping Over the Counter This is a shop where you are served, including street markets and delicatessen counters in some supermarkets. When you want to buy something use I’ll have … or I’d like … I’ll have a punnet of strawberries, please. I’d like a jar of marmalade, please. When you want to try a product on display, ask Can I taste … Can I taste the Danish Blue, please? You may ask the seller to recommend the product or explain what is special about it. Use Can you recommend … or Which … (would you say) is the best … Can you recommend the best cheese for baking with? Which of these wines would you say is the best with ish? Which of these pies is the best value? When you want to buy something sold by weight use I’ll have … I’ll have one kilo of red grapes, please. 79

U s e f u l Te r m i n o l o g y – F o o d a n d H o u s e h o l d G o o d s Supermarkets have following Food secions or aisles: Bakery (bread, rolls, cakes) Groceries (fresh vegetables and fruit) Butchers (meat) Dairy (milk, buter, cheese, yogurt, eggs) Fishmongers Deli (short for Delicatessen) Snacks (crisps, chocolate, dips, popcorn), Sweets and Biscuits Canned goods (inned food and jams) Dry Goods (rice, pasta, noodles, pulses) and Cereals Frozen Food Condiments (ketchup, salad cream, mayonnaise, mustard), Sauces and Seasoning Drinks (sot drinks, juices, botled water, milkshakes, tea, cofee) Alcohol drinks (beer and cider, wine, spirits) Supermarkets have also the following Household secions or aisles: Laundry products Cleaning products

Washing up products Toilet Rolls

Tissues Light bulbs

Dialogue: At a Supermarket Till Sales Assistant: Do you need bags? They are 8 pence each. Shopper: Yes, I’ll have ive please. Sales Assistant: Do you need help with your packing? Shopper: No thanks, I’ll manage. Sales Assistant: One of these eggs is broken. Do you want them to be replaced? Shopper: Yes, please. Sales Assistant: I’ll get someone to bring another box. Shopper: Thank you. I put this cofee in the trolley by mistake. Can I leave it please? 78

Sales Assistant: No problem, give it to me .Do you want any mobile phone top up? Shopper: No, thanks. Sales Assistant: It is 85 pounds 15 pence all together. Are you paying by cash or card? Shopper: Card. Sales Assistant: Put your card into the reader please and enter your pin when it tells you. Do you want any cash back? Shopper: Yes please, 20 pound. Sales Assistant: That’s ine. Please sign here for your cash back. Thank you. Shopper: Thanks. Bye. Shopping Over the Counter This is a shop where you are served, including street markets and delicatessen counters in some supermarkets. When you want to buy something use I’ll have … or I’d like … I’ll have a punnet of strawberries, please. I’d like a jar of marmalade, please. When you want to try a product on display, ask Can I taste … Can I taste the Danish Blue, please? You may ask the seller to recommend the product or explain what is special about it. Use Can you recommend … or Which … (would you say) is the best … Can you recommend the best cheese for baking with? Which of these wines would you say is the best with ish? Which of these pies is the best value? When you want to buy something sold by weight use I’ll have … I’ll have one kilo of red grapes, please. 79

When you want to buy a piece of something sold by weight use Can I have … Can I have that piece of ham, please? How much will that be? Dialogue: At a Delicatessen Seller: How can I help you? Customer: I’d like some cheese. Do you have any on special ofer today? Seller: These three Cheddars are on ofer today. Customer: Can I taste this one, please? Seller: Try this piece. Customer: Oh, that’s too strong. Have you got milder cheese? Seller: Why don’t you try this mild Cheddar? Customer: Yes, that’s beter. I’ll have half a kilo of that please. Those black olives look nice. Seller: Would you like to taste them? Customer: Yes, just one, please. Thank you. That’s very nice. I’ll have 400 grams of them, please. Seller: Would you like anything else? Customer: Oh, have you got sesame oil? Seller: It’s out of stock, but we do have rapeseed oil. Customer: I’ll leave it for now. Shopping in a Department Store When buying something that is sold in sizes use Have you got this … in a size … or I’m looking for… in a size ... Have you got this dress in a size 14 please? I’m looking for men’s walking boots in a size 10. When you see a product you like and want to ask for a diferent colour use Have you got this … in …? Have you got this jumper in a blue? 80

When you cannot ind what you are looking for, ask the shop assistant for help using Can you help me please? I am looking for… Can you help me please? I am looking for a winter coat for a girl of 5. When you want to try an item on use Can I try this on? When you need a iing room use Where is the iing room? Can I try these two dresses on please? Where is the iing room? If you want to try a diferent size use Can I try a bigger (smaller) size or Can I try a next size up (down). These shoes are too big. Can I try a smaller size please? I like this dress but it’s a bit ight. Can I try next size up please? To ask about the price use How much … How much is this suit, please? When buying a git for someone, you can ask for it to be git-wrapped. Use Can you git-wrap it for me, please? U s e f u l Te r m i n o l o g y – D e p a r t m e n t S t o r e Department stores have following departments or shops: Women clothing (including lingerie and evening ware) Men clothing Children and baby clothing Shoes and boots Bags (including purses and wallets) and luggage (suitcases) Accessories (hats, gloves, bags, scarves) Millinery (hand-made hats and fascinators for occasions) Sportswear Beauty 81

When you want to buy a piece of something sold by weight use Can I have … Can I have that piece of ham, please? How much will that be? Dialogue: At a Delicatessen Seller: How can I help you? Customer: I’d like some cheese. Do you have any on special ofer today? Seller: These three Cheddars are on ofer today. Customer: Can I taste this one, please? Seller: Try this piece. Customer: Oh, that’s too strong. Have you got milder cheese? Seller: Why don’t you try this mild Cheddar? Customer: Yes, that’s beter. I’ll have half a kilo of that please. Those black olives look nice. Seller: Would you like to taste them? Customer: Yes, just one, please. Thank you. That’s very nice. I’ll have 400 grams of them, please. Seller: Would you like anything else? Customer: Oh, have you got sesame oil? Seller: It’s out of stock, but we do have rapeseed oil. Customer: I’ll leave it for now. Shopping in a Department Store When buying something that is sold in sizes use Have you got this … in a size … or I’m looking for… in a size ... Have you got this dress in a size 14 please? I’m looking for men’s walking boots in a size 10. When you see a product you like and want to ask for a diferent colour use Have you got this … in …? Have you got this jumper in a blue? 80

When you cannot ind what you are looking for, ask the shop assistant for help using Can you help me please? I am looking for… Can you help me please? I am looking for a winter coat for a girl of 5. When you want to try an item on use Can I try this on? When you need a iing room use Where is the iing room? Can I try these two dresses on please? Where is the iing room? If you want to try a diferent size use Can I try a bigger (smaller) size or Can I try a next size up (down). These shoes are too big. Can I try a smaller size please? I like this dress but it’s a bit ight. Can I try next size up please? To ask about the price use How much … How much is this suit, please? When buying a git for someone, you can ask for it to be git-wrapped. Use Can you git-wrap it for me, please? U s e f u l Te r m i n o l o g y – D e p a r t m e n t S t o r e Department stores have following departments or shops: Women clothing (including lingerie and evening ware) Men clothing Children and baby clothing Shoes and boots Bags (including purses and wallets) and luggage (suitcases) Accessories (hats, gloves, bags, scarves) Millinery (hand-made hats and fascinators for occasions) Sportswear Beauty 81

Home goods (cutlery, cookware, dinnerware, bathroom accessories, bedding) Furniture Toys Gits Electricals U s e f u l Te r m i n o l o g y – T r y i n g S o m e t h i n g O n For clothes use the following words to describe how it its: Tight or small Loose or big Wrong size Long Short A dress, coat or skirt can be full-length, mid-length, short-length and mini. For the footwear use the following words to describe how they it: Tight or small Loose or big Wrong size Narrow Wide

Customer: yes, I am. Store Assistant: Can I suggest this pair? They are very stylish. Customer: I like them, but the heel is too high. Also, they are knee-high and I would prefer mid-calf boots. Store Assistant: How about this pair? Customer: They are not leather. I would rather have leather or suede boots. Store Assistant: Do you like this pair? They are leather, with non-slip sole and of mid-calf length. Customer: These are actually not too bad. I like them. Do you have them in other colours, maybe black or dark red? Store Assistant: We have them in black, mid-brown and darkbrown. Would you like to try them on? Customer: Yes, please, I would like to try the black ones on. Store Assistant: What size are you, Madam? Customer: I am size 7. Oh no, they are too narrow. Store Assistant: Let me measure your foot width. Your foot width iing is D, which is a wide iing. We have a pair of mid-calf winter boots that you may like and they come in the D width iing as well. Would you like to try these on? Customer: Yes, please. Oh yes, these boots are very comfortable indeed. How much are they? Store Assistant: They are hundred and iteen pound. Customer: I will take them. Thanks for your help. Buying Electrical Goods Electrical goods include the following categories:

Heel: high, medium, lat Boot length can be knee-high, mid-calf and ankle-high Shoes can be laced, zipped, Velcro or slip-on. Dialogue: In a Shoe Shop Customer: I am looking for a pair of warm winter boots. Store Assistant: Are you looking for the winter boots for yourself, Madam? 82

Home appliances (washing machines, tumble dryers, dishwashers, cookers, microwaves, fridges, freezers) Small home appliances (ketles, cofee makers, deep fat fryers, breadmakers) TV and Home Cinema Audio (speakers, ampliiers, MP3, headphones, microphones) 83

Home goods (cutlery, cookware, dinnerware, bathroom accessories, bedding) Furniture Toys Gits Electricals U s e f u l Te r m i n o l o g y – T r y i n g S o m e t h i n g O n For clothes use the following words to describe how it its: Tight or small Loose or big Wrong size Long Short A dress, coat or skirt can be full-length, mid-length, short-length and mini. For the footwear use the following words to describe how they it: Tight or small Loose or big Wrong size Narrow Wide

Customer: yes, I am. Store Assistant: Can I suggest this pair? They are very stylish. Customer: I like them, but the heel is too high. Also, they are knee-high and I would prefer mid-calf boots. Store Assistant: How about this pair? Customer: They are not leather. I would rather have leather or suede boots. Store Assistant: Do you like this pair? They are leather, with non-slip sole and of mid-calf length. Customer: These are actually not too bad. I like them. Do you have them in other colours, maybe black or dark red? Store Assistant: We have them in black, mid-brown and darkbrown. Would you like to try them on? Customer: Yes, please, I would like to try the black ones on. Store Assistant: What size are you, Madam? Customer: I am size 7. Oh no, they are too narrow. Store Assistant: Let me measure your foot width. Your foot width iing is D, which is a wide iing. We have a pair of mid-calf winter boots that you may like and they come in the D width iing as well. Would you like to try these on? Customer: Yes, please. Oh yes, these boots are very comfortable indeed. How much are they? Store Assistant: They are hundred and iteen pound. Customer: I will take them. Thanks for your help. Buying Electrical Goods Electrical goods include the following categories:

Heel: high, medium, lat Boot length can be knee-high, mid-calf and ankle-high Shoes can be laced, zipped, Velcro or slip-on. Dialogue: In a Shoe Shop Customer: I am looking for a pair of warm winter boots. Store Assistant: Are you looking for the winter boots for yourself, Madam? 82

Home appliances (washing machines, tumble dryers, dishwashers, cookers, microwaves, fridges, freezers) Small home appliances (ketles, cofee makers, deep fat fryers, breadmakers) TV and Home Cinema Audio (speakers, ampliiers, MP3, headphones, microphones) 83

Compuing Phones (mobile and landline) Photography U s e f u l Te r m i n o l o g y – E l e c t r i c a l G o o d s These are the general terms that one needs to know when buying electrical goods: Energy raing and eiciency Warranty Remote control Delivery opions Computer: desktop, laptop, notebook, notepad, tablet Computer: hardware and sotware TV: HD (high deiniion) Dialogue: In an Electrical Goods Store Customer: HI, I’d like to buy a TV. Store Assistant: What size screen are you looking for? Customer: About 40 inch. Store Assistant: This is our range of 40-inch TVs. They all have in-built Freeview. Customer: Which of these can be connected to the Internet? Store Assistant: All of them have built-in features allowing connecion to the Internet. Customer: I’d like one that has more than 12 months warranty. Store Assistant: We have three models with extended 3-year warranty. Customer: I’ll have a look at those, please. Which one would you recommend out of the three? Store Assistant: This one priced at 499 pounds without doubt is the best value. Customer: Can you switch it one so that I can see the picture quality. 84

Store Assistant: There you are, Sir. That is an excepional HD picture. Customer: You are right, that’s a good picture. Does it come with a wall bracket? Store Assistant: No, it doesn’t. We sell one for 39 pounds. Customer: If I buy the VT and the bracket, can you give me a discount on the bracket? Store Assistant: I will do the bracket at ity percent of. Customer: Yes, I’ll have the TV and bracket, please. Replying to an Advert When you want to buy something you have found adverised online or in a newspaper and you contact the seller by phone, start the conversaion with I am calling regarding / about … adverised in a newspaper … / on the website … or I am calling about your advert for ... Is it sill available? If the seller tells you that the item has been sold, use Thank you and hang up. Hi, I am calling regarding the speed boat adverised on eBay. I’m sorry, I’ve sold it this morning. Thank you. Hi, I am calling about your advert for the estate car. Is it sill available? No, it’s gone I’m afraid. Thank you. If the item is sill available and you are keen to buy it, arrange to go and view it using the following phrases: I’d like to come and view it. Where and when can I view it? How do I get there? If I decide to buy it how do you want me to pay? 85

Compuing Phones (mobile and landline) Photography U s e f u l Te r m i n o l o g y – E l e c t r i c a l G o o d s These are the general terms that one needs to know when buying electrical goods: Energy raing and eiciency Warranty Remote control Delivery opions Computer: desktop, laptop, notebook, notepad, tablet Computer: hardware and sotware TV: HD (high deiniion) Dialogue: In an Electrical Goods Store Customer: HI, I’d like to buy a TV. Store Assistant: What size screen are you looking for? Customer: About 40 inch. Store Assistant: This is our range of 40-inch TVs. They all have in-built Freeview. Customer: Which of these can be connected to the Internet? Store Assistant: All of them have built-in features allowing connecion to the Internet. Customer: I’d like one that has more than 12 months warranty. Store Assistant: We have three models with extended 3-year warranty. Customer: I’ll have a look at those, please. Which one would you recommend out of the three? Store Assistant: This one priced at 499 pounds without doubt is the best value. Customer: Can you switch it one so that I can see the picture quality. 84

Store Assistant: There you are, Sir. That is an excepional HD picture. Customer: You are right, that’s a good picture. Does it come with a wall bracket? Store Assistant: No, it doesn’t. We sell one for 39 pounds. Customer: If I buy the VT and the bracket, can you give me a discount on the bracket? Store Assistant: I will do the bracket at ity percent of. Customer: Yes, I’ll have the TV and bracket, please. Replying to an Advert When you want to buy something you have found adverised online or in a newspaper and you contact the seller by phone, start the conversaion with I am calling regarding / about … adverised in a newspaper … / on the website … or I am calling about your advert for ... Is it sill available? If the seller tells you that the item has been sold, use Thank you and hang up. Hi, I am calling regarding the speed boat adverised on eBay. I’m sorry, I’ve sold it this morning. Thank you. Hi, I am calling about your advert for the estate car. Is it sill available? No, it’s gone I’m afraid. Thank you. If the item is sill available and you are keen to buy it, arrange to go and view it using the following phrases: I’d like to come and view it. Where and when can I view it? How do I get there? If I decide to buy it how do you want me to pay? 85

The phrases that may be useful during the viewing: How old is it? Is there a warranty on it? Can I try it? It needs work. It needs money spent on it. If you decide to buy the item, use I like it.

Seller: It’s not that bad. I use it every day and it runs ine. Buyer: Are there any oil leaks? Seller: Just the usual Land rover leaks. Buyer: You’ve got it adverised for three thousand pounds. There is money to be spent on it, so what would your best price be? Seller: I’ll do it for twenty seven hundred. Buyer: I’ve got twenty ive hundred cash in my pocket. Will you accept that? Seller: Oh, all right.

If you want to negoiate the price use I like it but it’s too expensive. What’s your best price? Can I ofer you … cash? Dialogue: Buying a Second Hand Car Buyer: Hi, I am calling regarding the Land Rover adverised on eBay. Is it sill available? Seller: Yes, it is. Buyer: Is it road-worthy? Seller: Yeah, it’s fully legal. Buyer: When and where can I view it? Seller: I am at home all day tomorrow. Buyer: I will pop round at 10 am tomorrow, is that OK? My name is James. Seller: OK, James, see you in the morning. My name is Sarah. …. Buyer: Hi, I’m James. Seller: Hi, James. Here is the vehicle. Buyer: Nice looking. Got a few dents. Can you start it up? Seller: You can do it if you want. Buyer: Smokes a bit from the exhaust, but sounds quite nice. Do you have service records for it? Seller: No, my husband does all the servicing and he has done it every year. You can see the ires are brand new. Buyer: Yeah, it looks ine, a litle bit taty and will need some money spent on it. 86

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The phrases that may be useful during the viewing: How old is it? Is there a warranty on it? Can I try it? It needs work. It needs money spent on it. If you decide to buy the item, use I like it.

Seller: It’s not that bad. I use it every day and it runs ine. Buyer: Are there any oil leaks? Seller: Just the usual Land rover leaks. Buyer: You’ve got it adverised for three thousand pounds. There is money to be spent on it, so what would your best price be? Seller: I’ll do it for twenty seven hundred. Buyer: I’ve got twenty ive hundred cash in my pocket. Will you accept that? Seller: Oh, all right.

If you want to negoiate the price use I like it but it’s too expensive. What’s your best price? Can I ofer you … cash? Dialogue: Buying a Second Hand Car Buyer: Hi, I am calling regarding the Land Rover adverised on eBay. Is it sill available? Seller: Yes, it is. Buyer: Is it road-worthy? Seller: Yeah, it’s fully legal. Buyer: When and where can I view it? Seller: I am at home all day tomorrow. Buyer: I will pop round at 10 am tomorrow, is that OK? My name is James. Seller: OK, James, see you in the morning. My name is Sarah. …. Buyer: Hi, I’m James. Seller: Hi, James. Here is the vehicle. Buyer: Nice looking. Got a few dents. Can you start it up? Seller: You can do it if you want. Buyer: Smokes a bit from the exhaust, but sounds quite nice. Do you have service records for it? Seller: No, my husband does all the servicing and he has done it every year. You can see the ires are brand new. Buyer: Yeah, it looks ine, a litle bit taty and will need some money spent on it. 86

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Chapter 4. Queuing

Chapter 5. Money Maters

When you need to join a queue and you are not sure if it is the right one, use Is this the queue to or Is this the queue for …?

M o n e y Tr a n s f e r When sending money abroad via an over-the-counter service like Western Union, MoneyGram or similar provider use I’d like to send money to …

Is this the queue to pay? Is this the queue for the informaion desk? To ind the end of the queue use Is this the end of the queue? Or Are you the last in the queue? Is this the end of the queue for the number 27 bus? Is this the queue for the icket oice? Are you the last in the queue? Jumping the queue is considered very impolite and people in the queue may challenge you.

If you need to ind out how much will their service cost you, use What will the total cost be? Or How much do you charge for the transfer? You may also want to ind out what currencies they will accept and what currency will be paid at the other end. Use What currency can I pay in? What currency will they receive? Hi, I’d like to send 700 Euro to Japan. What currency can I pay in and what currency will they receive? What will the total cost be, please? When receiving money from abroad via an over-the-counter service like Western Union, MoneyGram or similar provider use I have been sent money via your service. I’d like to collect it. Here is my passport. The Transacion Reference is … In case where the money has not yet been received use Can you tell me when the money will be available, please? Money Exchange When exchanging cash via an over-the-counter service use I’d like to sell … What is the exchange rate please? Or I’d like to buy … What is the exchange rate please? You may also ask if there is a charge for the service: Do you charge for the service? Or Is it a free service? I’d like to sell 100 Briish Pounds. What is the exchange rate please? Is it a free service? I’d like to buy 500 Euros. What is the exchange rate please? Do you charge for the service?

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Chapter 4. Queuing

Chapter 5. Money Maters

When you need to join a queue and you are not sure if it is the right one, use Is this the queue to or Is this the queue for …?

M o n e y Tr a n s f e r When sending money abroad via an over-the-counter service like Western Union, MoneyGram or similar provider use I’d like to send money to …

Is this the queue to pay? Is this the queue for the informaion desk? To ind the end of the queue use Is this the end of the queue? Or Are you the last in the queue? Is this the end of the queue for the number 27 bus? Is this the queue for the icket oice? Are you the last in the queue? Jumping the queue is considered very impolite and people in the queue may challenge you.

If you need to ind out how much will their service cost you, use What will the total cost be? Or How much do you charge for the transfer? You may also want to ind out what currencies they will accept and what currency will be paid at the other end. Use What currency can I pay in? What currency will they receive? Hi, I’d like to send 700 Euro to Japan. What currency can I pay in and what currency will they receive? What will the total cost be, please? When receiving money from abroad via an over-the-counter service like Western Union, MoneyGram or similar provider use I have been sent money via your service. I’d like to collect it. Here is my passport. The Transacion Reference is … In case where the money has not yet been received use Can you tell me when the money will be available, please? Money Exchange When exchanging cash via an over-the-counter service use I’d like to sell … What is the exchange rate please? Or I’d like to buy … What is the exchange rate please? You may also ask if there is a charge for the service: Do you charge for the service? Or Is it a free service? I’d like to sell 100 Briish Pounds. What is the exchange rate please? Is it a free service? I’d like to buy 500 Euros. What is the exchange rate please? Do you charge for the service?

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Credit Card not Accepted When you are paying for goods or services abroad using your credit card and the payment is refused, use I’m sorry about that. I don’t know what the problem is. Can we try it again please? If the issue persists use I’m very sorry. You can then either pay in cash or cancel the transacion. If you decide to pay in cash use I’ll have to pay with cash. If you decide to cancel the transacion use I’m sorry. I have no cash and I’ll have to get some cash and come back later. Dialogue: Problems with Credit Card Seller: Please place your card in the machine and enter your pin. I’m sorry, that’s not gone through. Buyer: I’m sorry about that. I don’t know what the problem is. Can we try it again please? Seller: Sure, Please place your card in the machine again and enter your pin. I’m sorry, that’s not been accepted. Buyer: I’m very sorry. Can we try this card instead, please? Seller: OK. Please place your card in the machine and enter your pin number. Yeah, that’s gone through. That’s ine.

Chapter 6. Health Arranging Medical Assistance When you require medical help use I need to see a doctor. When you need a doctor urgently use I need to see a … as soon as possible, What number do I call for an ambulance? or Can you call an ambulance? I’ve got a terrible toothache. I need to see a denist as soon as possible. Can you call an ambulance, please? My boyfriend had an accident, he is badly hurt. When you are looking for a hospital use Is there a hospital in the area? Or Where is the nearest hospital? Excuse me, is there a hospital in the area? If you had an accident you may need an A&E (accident and emergency) department or a Walk-in Centre. In this case use Where is the nearest A&E or Walk-in Centre? When visiing a hospital if you are looking for a paricular department or ward use Where is the … department (ward)? Excuse me, where is the Cardiology department? Excuse me, where is the Maternity ward? When enquiring about someone who is a paient in that hospital use What ward is … in? Hi, I am enquiring about Mrs Narayan, who was brought to this hospital earlier today. What ward is she in? To make an appointment use Can I have an appointment for … with … or I’d like to make an appointment with …

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Credit Card not Accepted When you are paying for goods or services abroad using your credit card and the payment is refused, use I’m sorry about that. I don’t know what the problem is. Can we try it again please? If the issue persists use I’m very sorry. You can then either pay in cash or cancel the transacion. If you decide to pay in cash use I’ll have to pay with cash. If you decide to cancel the transacion use I’m sorry. I have no cash and I’ll have to get some cash and come back later. Dialogue: Problems with Credit Card Seller: Please place your card in the machine and enter your pin. I’m sorry, that’s not gone through. Buyer: I’m sorry about that. I don’t know what the problem is. Can we try it again please? Seller: Sure, Please place your card in the machine again and enter your pin. I’m sorry, that’s not been accepted. Buyer: I’m very sorry. Can we try this card instead, please? Seller: OK. Please place your card in the machine and enter your pin number. Yeah, that’s gone through. That’s ine.

Chapter 6. Health Arranging Medical Assistance When you require medical help use I need to see a doctor. When you need a doctor urgently use I need to see a … as soon as possible, What number do I call for an ambulance? or Can you call an ambulance? I’ve got a terrible toothache. I need to see a denist as soon as possible. Can you call an ambulance, please? My boyfriend had an accident, he is badly hurt. When you are looking for a hospital use Is there a hospital in the area? Or Where is the nearest hospital? Excuse me, is there a hospital in the area? If you had an accident you may need an A&E (accident and emergency) department or a Walk-in Centre. In this case use Where is the nearest A&E or Walk-in Centre? When visiing a hospital if you are looking for a paricular department or ward use Where is the … department (ward)? Excuse me, where is the Cardiology department? Excuse me, where is the Maternity ward? When enquiring about someone who is a paient in that hospital use What ward is … in? Hi, I am enquiring about Mrs Narayan, who was brought to this hospital earlier today. What ward is she in? To make an appointment use Can I have an appointment for … with … or I’d like to make an appointment with …

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Can I have an appointment for Wednesday with the doctor please? Hi, I’d like to make an appointment for today with a denist, please. Dialogue: Arranging Medical Assistance Hotel Recepionist: Good Morning, Sir. How are you today? Tourist: Hi, I’m not very well. I’ve had severe toothache since yesterday. I think I need to see a denist as soon as possible. Is there a denist in the area? Hotel Recepionist: I am sorry about that. There is a dental pracise on Baker Street, a very short walk from here. Tourist: Can I just walk-in? Hotel Recepionist: Yes, if they can’t help you they will direct you to someone who can. Tourist: What ime does it open? Hotel Recepionist: I am not sure but I’ll give them a call and check. Tourist: Thank you. Can you make an appointment for my whilst you are on the phone? Hotel Recepionist: I’ll do my best. ….. Hotel Recepionist: Hello, this is the ‘Rembrandt’ hotel. I have a guest who has severe toothache and needs to see a denist urgently. Dental Recepionist: How long has the guest had the toothache? Hotel Recepionist: Since yesterday. Dental Recepionist: We can make an emergency appointment at 4 pm. Hotel Recepionist: Is it possible for him to be seen earlier? Dental Recepionist: He can come in now and wait unil one of the denists is free. Hotel Recepionist: Thank you very much. I’ll send him straight round. 92

Ta l k i n g t o a D o c t o r When you feel ill use I’m unwell or I feel ill. When talking about your medical condiion use I’ve got … I’ve got diabetes and hypertension. When talking about someone else’s medical condiion use He /she has … My daughter has chicken pox. When you take medicaion use I’m on … or I’m taking … I’m on anibioics. I’ve got an eye infecion. I’m taking painkillers for back pain. In English there are several ways to describe pain: Ache: I’ve got a headache (toothache, earache) Pain: I’ve got a pain in my chest (side) It hurts: My arm (leg, tummy, back etc.) hurts It is sore: My throat (eye) is sore U s e f u l Te r m i n o l o g y f o r S y m p t o m s I’m very hot I feel sick I have severe stomach problems (Indigesion, consipaion, diarrhoea, vomiing) I am allergic to … I feel dizzy (or light-headed) I can’t breathe properly I passed out I can’t bend my arm My foot (leg, arm, throat etc.) is swollen 93

Can I have an appointment for Wednesday with the doctor please? Hi, I’d like to make an appointment for today with a denist, please. Dialogue: Arranging Medical Assistance Hotel Recepionist: Good Morning, Sir. How are you today? Tourist: Hi, I’m not very well. I’ve had severe toothache since yesterday. I think I need to see a denist as soon as possible. Is there a denist in the area? Hotel Recepionist: I am sorry about that. There is a dental pracise on Baker Street, a very short walk from here. Tourist: Can I just walk-in? Hotel Recepionist: Yes, if they can’t help you they will direct you to someone who can. Tourist: What ime does it open? Hotel Recepionist: I am not sure but I’ll give them a call and check. Tourist: Thank you. Can you make an appointment for my whilst you are on the phone? Hotel Recepionist: I’ll do my best. ….. Hotel Recepionist: Hello, this is the ‘Rembrandt’ hotel. I have a guest who has severe toothache and needs to see a denist urgently. Dental Recepionist: How long has the guest had the toothache? Hotel Recepionist: Since yesterday. Dental Recepionist: We can make an emergency appointment at 4 pm. Hotel Recepionist: Is it possible for him to be seen earlier? Dental Recepionist: He can come in now and wait unil one of the denists is free. Hotel Recepionist: Thank you very much. I’ll send him straight round. 92

Ta l k i n g t o a D o c t o r When you feel ill use I’m unwell or I feel ill. When talking about your medical condiion use I’ve got … I’ve got diabetes and hypertension. When talking about someone else’s medical condiion use He /she has … My daughter has chicken pox. When you take medicaion use I’m on … or I’m taking … I’m on anibioics. I’ve got an eye infecion. I’m taking painkillers for back pain. In English there are several ways to describe pain: Ache: I’ve got a headache (toothache, earache) Pain: I’ve got a pain in my chest (side) It hurts: My arm (leg, tummy, back etc.) hurts It is sore: My throat (eye) is sore U s e f u l Te r m i n o l o g y f o r S y m p t o m s I’m very hot I feel sick I have severe stomach problems (Indigesion, consipaion, diarrhoea, vomiing) I am allergic to … I feel dizzy (or light-headed) I can’t breathe properly I passed out I can’t bend my arm My foot (leg, arm, throat etc.) is swollen 93

I have a cough My vision is blurry I’m bleeding I’ve got a skin rash I’m sunburnt I have an infecion I have been biten (stung) by…

Dialogue: Visiting a Hospital

Dialogue: Visiting a Doctor Doctor: Good aternoon. What can I do for you? Tourist: Hello. I’ve been up all night vomiing. Doctor: Do you have any stomach pains? Tourist: Yes, my stomach hurts quite badly. Doctor: Do you have a temperature? Tourist: I have been burning up. Doctor: I will take your temperature. Your temperature is slightly high. Do you have diarrhoea? Tourist: No, I don’t. I have consipaion. Doctor: How long have you had this? Tourist: I’ve had it for 3 days. Doctor: I will prescribe you this medicaion to bring your temperature down and this medicaion for the stomach problem. Tourist: How do I take it? Doctor: Take these pills twice a day ater food. This medicaion you must take three imes a day with water. Here is the prescripion. Tourist: Thank you. How quickly will the medicaion work? Doctor: You should see an improvement within the 24 hours. If there is no change ater 24 hours come back and see me. Tourist: Thank you. Can you tell me where the nearest pharmacy is? Doctor: Right next door to the surgery. 94

Tourist: Hi, I fell down the steps and I hit my head. Recepionist: Are you an EU ciizen? Tourist: No, but I have medical insurance. Here are the documents. Recepionist: Can I see your passport please? Tourist: Here it is. Recepionist: Thank you. Please have a seat over there. The nurse will call you shortly. Tourist: Thank you. … Nurse: Hello. What’s happened to you? Tourist: I fell down the steps and I hit my head. I have a very bad headache. Nurse: You have been bleeding. I will clean up the wound and the doctor will see you shortly. Tourist: Will the doctor be long? Nurse: He’ll be here within 15 minutes. … Doctor: Good Evening. I am Doctor Hu. I will be treaing you. I’m sending you for a CT scan. Tourist: Will that be done immediately? Doctor: Yes, the nurse will take you there now. Tourist: Is my injury serious? Doctor: We will know ater the scan. Tourist: How long will I have to stay here? Doctor: Because it’s a head injury you may have to stay in the hospital overnight. Tourist: Can someone let the ‘Hilton’ hotel know where I am, please. Doctor: I will ask the nurse to arrange that.

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I have a cough My vision is blurry I’m bleeding I’ve got a skin rash I’m sunburnt I have an infecion I have been biten (stung) by…

Dialogue: Visiting a Hospital

Dialogue: Visiting a Doctor Doctor: Good aternoon. What can I do for you? Tourist: Hello. I’ve been up all night vomiing. Doctor: Do you have any stomach pains? Tourist: Yes, my stomach hurts quite badly. Doctor: Do you have a temperature? Tourist: I have been burning up. Doctor: I will take your temperature. Your temperature is slightly high. Do you have diarrhoea? Tourist: No, I don’t. I have consipaion. Doctor: How long have you had this? Tourist: I’ve had it for 3 days. Doctor: I will prescribe you this medicaion to bring your temperature down and this medicaion for the stomach problem. Tourist: How do I take it? Doctor: Take these pills twice a day ater food. This medicaion you must take three imes a day with water. Here is the prescripion. Tourist: Thank you. How quickly will the medicaion work? Doctor: You should see an improvement within the 24 hours. If there is no change ater 24 hours come back and see me. Tourist: Thank you. Can you tell me where the nearest pharmacy is? Doctor: Right next door to the surgery. 94

Tourist: Hi, I fell down the steps and I hit my head. Recepionist: Are you an EU ciizen? Tourist: No, but I have medical insurance. Here are the documents. Recepionist: Can I see your passport please? Tourist: Here it is. Recepionist: Thank you. Please have a seat over there. The nurse will call you shortly. Tourist: Thank you. … Nurse: Hello. What’s happened to you? Tourist: I fell down the steps and I hit my head. I have a very bad headache. Nurse: You have been bleeding. I will clean up the wound and the doctor will see you shortly. Tourist: Will the doctor be long? Nurse: He’ll be here within 15 minutes. … Doctor: Good Evening. I am Doctor Hu. I will be treaing you. I’m sending you for a CT scan. Tourist: Will that be done immediately? Doctor: Yes, the nurse will take you there now. Tourist: Is my injury serious? Doctor: We will know ater the scan. Tourist: How long will I have to stay here? Doctor: Because it’s a head injury you may have to stay in the hospital overnight. Tourist: Can someone let the ‘Hilton’ hotel know where I am, please. Doctor: I will ask the nurse to arrange that.

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In the Pharmacy When you are looking for a pharmacy (chemist) use Where is the nearest pharmacy? Or Is there a chemist in this area? Excuse me, where is the nearest pharmacy? To ask a pharmacist for medicaion use Have you got anything for …, Can I have …, I’d like some … or I need… Have you got anything for back pain? Can I have some plasters and an anisepic cream, please? I’d like some painkillers, please. I need some cold sore cream. Dialogue: In a Pharmacy Pharmacist: How can I help you? Customer: Have you got anything for a sore throat, please? Pharmacist: We have this syrup, pasilles and lozenges and an anaestheic throat spray, if your throat is really bad. Customer: Can I have the syrup please. How oten do I take it and when? Pharmacist: Take it three imes a day, one spoonful ater a meal. The spoon is supplied with the syrup. Customer: Oh, I forgot to ask – is this syrup suitable for diabeics? Pharmacist: Unfortunately, it isn’t. It contains sugar. We have another syrup suitable for diabeics. Customer: I’ll take that one, please. Do I take it the same way? Pharmacist: Yes. Customer: Thank you. Pharmacist: Anything else? Customer: I need something for itchy eyes as well. Can you recommend anything? Pharmacist: These eye drops are very good for itchy eyes. Use them twice a day. Customer: Sounds good. How much is it all together? Pharmacist: seven pound ity eight. Customer: Thank you. Pharmacist: Thank you. Bye. 96

Chapter 7. Reporing Crime to the Police When you are a vicim of crime use I’ve been … I’ve been robbed. I’ve been atacked. I’ve been raped. I’ve been assaulted. When reporing a lost item use I’ve lost … I’ve lost my wallet and travel documents. They were in my bag, and now I cannot ind them there. Dialogue: Emergency Call Operator: Which service do you require: ire, police or ambulance? Caller: Police, please. Operator: Police emergency. Caller: I’ve just had my hand bag stolen. Operator: How did it happen? Caller: A few minutes ago a young man pushed me to the ground and stole my hand bag. Operator: Where are you calling from? Caller: The bus staion telephone box. Operator: Were you injured? Caller: No. Operator: An oicer is on his way. What is your name and address? Caller: My name is Seth Kalamari. I’m a tourist staying in the ‘Grand’ Hotel. Operator: Thank you. Can you give me a descripion of your atacker? Caller: A young man wearing a blue coat. Operator: Which direcion did he run away? Caller: He ran towards the Globe theatre. 97

In the Pharmacy When you are looking for a pharmacy (chemist) use Where is the nearest pharmacy? Or Is there a chemist in this area? Excuse me, where is the nearest pharmacy? To ask a pharmacist for medicaion use Have you got anything for …, Can I have …, I’d like some … or I need… Have you got anything for back pain? Can I have some plasters and an anisepic cream, please? I’d like some painkillers, please. I need some cold sore cream. Dialogue: In a Pharmacy Pharmacist: How can I help you? Customer: Have you got anything for a sore throat, please? Pharmacist: We have this syrup, pasilles and lozenges and an anaestheic throat spray, if your throat is really bad. Customer: Can I have the syrup please. How oten do I take it and when? Pharmacist: Take it three imes a day, one spoonful ater a meal. The spoon is supplied with the syrup. Customer: Oh, I forgot to ask – is this syrup suitable for diabeics? Pharmacist: Unfortunately, it isn’t. It contains sugar. We have another syrup suitable for diabeics. Customer: I’ll take that one, please. Do I take it the same way? Pharmacist: Yes. Customer: Thank you. Pharmacist: Anything else? Customer: I need something for itchy eyes as well. Can you recommend anything? Pharmacist: These eye drops are very good for itchy eyes. Use them twice a day. Customer: Sounds good. How much is it all together? Pharmacist: seven pound ity eight. Customer: Thank you. Pharmacist: Thank you. Bye. 96

Chapter 7. Reporing Crime to the Police When you are a vicim of crime use I’ve been … I’ve been robbed. I’ve been atacked. I’ve been raped. I’ve been assaulted. When reporing a lost item use I’ve lost … I’ve lost my wallet and travel documents. They were in my bag, and now I cannot ind them there. Dialogue: Emergency Call Operator: Which service do you require: ire, police or ambulance? Caller: Police, please. Operator: Police emergency. Caller: I’ve just had my hand bag stolen. Operator: How did it happen? Caller: A few minutes ago a young man pushed me to the ground and stole my hand bag. Operator: Where are you calling from? Caller: The bus staion telephone box. Operator: Were you injured? Caller: No. Operator: An oicer is on his way. What is your name and address? Caller: My name is Seth Kalamari. I’m a tourist staying in the ‘Grand’ Hotel. Operator: Thank you. Can you give me a descripion of your atacker? Caller: A young man wearing a blue coat. Operator: Which direcion did he run away? Caller: He ran towards the Globe theatre. 97

Operator: Thank you. Stay where you are. The oicer will be with you very shortly. Caller: Thank you. Dialogue: Police Station Tourist: Hi, I’ve come to report the loss of my passport. Desk staf: Where did you lose it? Tourist: I’m not sure. The last ime I saw it was when it was in my suitcase in the hotel. Desk staf: Are you sure that you did not take it out of the hotel? Tourist: Absolutely. I never carry it with me. Desk staf: Have you enquired at the hotel recepion? Tourist: Yes, I did. They have not got it. Desk staf: Are you sharing the room with anyone? Tourist: Yes, my wife. Desk staf: Have you asked her if she has got it? Tourist: Yes, and she has not. Desk staf: If it has gone from your room, it can only have been stolen. Tourist: Yes, I agree. Desk staf: I will take details and report it as a crime. Here is the crime number. You now have to contact your consulate and inform them.

Chapter 8. Hotels Making a Reservation When calling a hotel to make a reservaion (also called booking) use: I want to check availability for … I need a (single, double, twin) room for … nights from … Hi, I want to check availability for December. I need a single room for three nights from December twenty irst. If you have special requests use Can I have … please? These are some of the special requests you may consider: On-suite; A room on the ground loor; A room with a disabled access; An extra bed for a child; Family room; A baby cot; A quiet room; A parking space; Checking in and leaving the luggage earlier; Breakfast included / not included; Room with a balcony. Dialogue: Making a Reservation Recepionist: Good Morning, Union Jack Hotel. Caller: Hello, can I speak to somebody in Reservaions, please? Recepionist: Speaking. How can I help you, madam? Caller: Hi, I want to check availability for June. I need a twin room for ive nights from the irst of June, please. Recepionist: I am sorry, madam, all our twin rooms are fully booked for the period. I can ofer you two single rooms or a double room. Caller: A double room will not suit us, as I’m travelling with my sister. Can I book two single rooms then? Can we have the

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Operator: Thank you. Stay where you are. The oicer will be with you very shortly. Caller: Thank you. Dialogue: Police Station Tourist: Hi, I’ve come to report the loss of my passport. Desk staf: Where did you lose it? Tourist: I’m not sure. The last ime I saw it was when it was in my suitcase in the hotel. Desk staf: Are you sure that you did not take it out of the hotel? Tourist: Absolutely. I never carry it with me. Desk staf: Have you enquired at the hotel recepion? Tourist: Yes, I did. They have not got it. Desk staf: Are you sharing the room with anyone? Tourist: Yes, my wife. Desk staf: Have you asked her if she has got it? Tourist: Yes, and she has not. Desk staf: If it has gone from your room, it can only have been stolen. Tourist: Yes, I agree. Desk staf: I will take details and report it as a crime. Here is the crime number. You now have to contact your consulate and inform them.

Chapter 8. Hotels Making a Reservation When calling a hotel to make a reservaion (also called booking) use: I want to check availability for … I need a (single, double, twin) room for … nights from … Hi, I want to check availability for December. I need a single room for three nights from December twenty irst. If you have special requests use Can I have … please? These are some of the special requests you may consider: On-suite; A room on the ground loor; A room with a disabled access; An extra bed for a child; Family room; A baby cot; A quiet room; A parking space; Checking in and leaving the luggage earlier; Breakfast included / not included; Room with a balcony. Dialogue: Making a Reservation Recepionist: Good Morning, Union Jack Hotel. Caller: Hello, can I speak to somebody in Reservaions, please? Recepionist: Speaking. How can I help you, madam? Caller: Hi, I want to check availability for June. I need a twin room for ive nights from the irst of June, please. Recepionist: I am sorry, madam, all our twin rooms are fully booked for the period. I can ofer you two single rooms or a double room. Caller: A double room will not suit us, as I’m travelling with my sister. Can I book two single rooms then? Can we have the

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rooms on the ground loor, please? My sister is in a wheelchair. Recepionist: We can ofer you one room on the ground loor and another room on the irst loor. Caller: How much will that cost? Recepionist: It is 25 pound per room per night. Two hundred and ity pound altogether, madam. Caller: Is breakfast included in the price? Recepionist: Yes, a coninental breakfast is included in the price. Caller: Thank you, can I book the two rooms, please. Can I pay on my arrival? Recepionist: Certainly, madam. To conirm your booking I will require your name and credit card details now. We will not charge your credit card now. Caller: My name is Evelyn Bishop. Evelyn: Echo, Victor, Echo, Lima, Yankee, November. Bishop: Bravo, India, Sierra, Hotel, Oscar, Papa. The credit card number is: 12345 6788. Recepionist: Thank you Mrs Bishop. Let me repeat the credit card number: 12345 6788. Caller: That’s correct. Recepionist: And could you tell me the expiry date on your card, please? Caller: June 2020. Recepionist. Thank you, Mrs Bishop. Your reservaion number is BBB123. We look forward to seeing you in June. Good bye. Caller: Thank you. Bye. Cancelling or Changing a Reservation When you need to change a reservaion use: I’d like to change a  reservaion. You will then be asked for your reservaion number. Hi, I’d like to change a reservaion, please. My name is Paolo Albino, and the reservaion number is 123456BB. The reservaion is for a single room for 3 nights staring with May 11. I now need a double room for 3 nights staring on the same date. 100

When you need to cancel a reservaion use I need to cancel my reservaion. You will then be asked for your name and reservaion number. Ask if there is a cancellaion charge. You can also ask for a cancellaion email to be sent to you. Dialogue: Cancelling a Reservation Recepionist: Good Morning, Black Swan Hotel. Caller: Hello, can I speak to somebody in Reservaions, please? Recepionist: Speaking. How can I help you, madam? Caller: Hi, I need to cancel my reservaion for Sunday, August 12, please. Recepionist: One moment. What’s your name and the reservaion number, please? Caller: It’s Mrs Sesame and the reservaion number is 111SS22. Recepionist: Mrs Sesame, that’s ine. I’ve cancelled your reservaion for you. Caller: Thank you. Is there a cancellaion charge? Recepionist: Yes, because you’ve cancelled ater the 48hour cancellaion deadline, we charge you for one night’s accommodaion, which is 56 pound. Caller: Can you send me a cancellaion conirmaion email, please? Recepionist: Will do. Caller: Thank you, good bye. Recepionist. Good bye. Arriving at the Hotel If you arrive at the hotel and you have made a reservaion use My name is … I have a reservaion or I have a reservaion in the name of … Hi, my name is Arnold Schwartz. I have a reservaion. Good Morning. I have a reservaion in the name of Evelyn Bishop. 101

rooms on the ground loor, please? My sister is in a wheelchair. Recepionist: We can ofer you one room on the ground loor and another room on the irst loor. Caller: How much will that cost? Recepionist: It is 25 pound per room per night. Two hundred and ity pound altogether, madam. Caller: Is breakfast included in the price? Recepionist: Yes, a coninental breakfast is included in the price. Caller: Thank you, can I book the two rooms, please. Can I pay on my arrival? Recepionist: Certainly, madam. To conirm your booking I will require your name and credit card details now. We will not charge your credit card now. Caller: My name is Evelyn Bishop. Evelyn: Echo, Victor, Echo, Lima, Yankee, November. Bishop: Bravo, India, Sierra, Hotel, Oscar, Papa. The credit card number is: 12345 6788. Recepionist: Thank you Mrs Bishop. Let me repeat the credit card number: 12345 6788. Caller: That’s correct. Recepionist: And could you tell me the expiry date on your card, please? Caller: June 2020. Recepionist. Thank you, Mrs Bishop. Your reservaion number is BBB123. We look forward to seeing you in June. Good bye. Caller: Thank you. Bye. Cancelling or Changing a Reservation When you need to change a reservaion use: I’d like to change a  reservaion. You will then be asked for your reservaion number. Hi, I’d like to change a reservaion, please. My name is Paolo Albino, and the reservaion number is 123456BB. The reservaion is for a single room for 3 nights staring with May 11. I now need a double room for 3 nights staring on the same date. 100

When you need to cancel a reservaion use I need to cancel my reservaion. You will then be asked for your name and reservaion number. Ask if there is a cancellaion charge. You can also ask for a cancellaion email to be sent to you. Dialogue: Cancelling a Reservation Recepionist: Good Morning, Black Swan Hotel. Caller: Hello, can I speak to somebody in Reservaions, please? Recepionist: Speaking. How can I help you, madam? Caller: Hi, I need to cancel my reservaion for Sunday, August 12, please. Recepionist: One moment. What’s your name and the reservaion number, please? Caller: It’s Mrs Sesame and the reservaion number is 111SS22. Recepionist: Mrs Sesame, that’s ine. I’ve cancelled your reservaion for you. Caller: Thank you. Is there a cancellaion charge? Recepionist: Yes, because you’ve cancelled ater the 48hour cancellaion deadline, we charge you for one night’s accommodaion, which is 56 pound. Caller: Can you send me a cancellaion conirmaion email, please? Recepionist: Will do. Caller: Thank you, good bye. Recepionist. Good bye. Arriving at the Hotel If you arrive at the hotel and you have made a reservaion use My name is … I have a reservaion or I have a reservaion in the name of … Hi, my name is Arnold Schwartz. I have a reservaion. Good Morning. I have a reservaion in the name of Evelyn Bishop. 101

If you have not made a reservaion use I need a ... room for … Good Morning. I need a single room for one night. Dialogue: Arriving at the Hotel Recepionist: Good aternoon, madam, how can I help you? Guest: Hi, my name is Miriam Geller. I have a reservaion. Recepionist: One moment, please. Yes, here it is. One double room for two nights. Guest: That’s correct. Recepionist: Could I have your passport, please? Guest: Here it is. Recepionist: Thank you, Mrs Geller. Please take your passport back. Could I have your credit card please? Guest: Yes, here is my card. Recepionist: Thank you. Please take your card. You are in Room 313. Please take the key. Please sign here. Guest: Thank you. When is the breakfast, please? Recepionist: Breakfast is between 7:30 and 10 am. Guest: Can I have my breakfast at 7 am, please? I have to be in the town centre by 8am. Recepionist: Certainly, Mrs Geller. I will make the arrangements. Guest: Thank you. Recepionist: Have you travelled here by car? Guest: Yes. Recepionist: I will need the car registraion number. Guest: Fine. It is AHA12311. Recepionist: Where have you parked? Guest: In a parking bay outside the front door. Recepionist: Parking for guests is at the rear of the building. Here is the hotel pass. For security reasons can you please keep it on the dashboard. Can you move your vehicle to the guest car park, please? Guest: Yes, that’s no problem. Is there someone available to help me with my luggage? Recepionist: I will arrange for the porter to meet you at your car. Guest: Thank you. I will wait by the car in the guest car park. 102

Staying in a Hotel When you are calling the hotel Recepion to speak to a hotel guest, use Mr/Mrs … is staying with you. Can you put me through to his/her room? Or Can you put me through to Mr/Mrs …, Room … Hi, Mrs Wimberley is staying with you. Can you put me through to her room, please? Hi, Can you put me through to Mrs Chandler, room 222? When you need to reserve a table at the hotel restaurant, call or visit the Recepion and use I’d like to reserve a table … Hi, this is Eleanor Wimberley in Room 56. I’d like to reserve a table for dinner at 7 pm this evening, please. To request something for your room, call or visit the Recepion and use I’d like … or Can I have …? Hi, this is Eleanor Wimberley in Room 56. Can I have an extra blanket, please? To ask for room service call the Room Service or Recepion and use Can I order …? Hi, this is Juju Araujo in Room 222. Can I order a light lunch please? To ask for a taxi use: Can you order me a taxi for …? Hi, Can you order me a taxi for a quarter past eight, please? You may then ask Can you call my room when my taxi arrives? Big hotels have business centres with computers and Wi-Fi. To ask for it use Is there a business centre in the hotel? When you really unhappy with something, call or visit the Recepion and use I’d like to make a complaint … 103

If you have not made a reservaion use I need a ... room for … Good Morning. I need a single room for one night. Dialogue: Arriving at the Hotel Recepionist: Good aternoon, madam, how can I help you? Guest: Hi, my name is Miriam Geller. I have a reservaion. Recepionist: One moment, please. Yes, here it is. One double room for two nights. Guest: That’s correct. Recepionist: Could I have your passport, please? Guest: Here it is. Recepionist: Thank you, Mrs Geller. Please take your passport back. Could I have your credit card please? Guest: Yes, here is my card. Recepionist: Thank you. Please take your card. You are in Room 313. Please take the key. Please sign here. Guest: Thank you. When is the breakfast, please? Recepionist: Breakfast is between 7:30 and 10 am. Guest: Can I have my breakfast at 7 am, please? I have to be in the town centre by 8am. Recepionist: Certainly, Mrs Geller. I will make the arrangements. Guest: Thank you. Recepionist: Have you travelled here by car? Guest: Yes. Recepionist: I will need the car registraion number. Guest: Fine. It is AHA12311. Recepionist: Where have you parked? Guest: In a parking bay outside the front door. Recepionist: Parking for guests is at the rear of the building. Here is the hotel pass. For security reasons can you please keep it on the dashboard. Can you move your vehicle to the guest car park, please? Guest: Yes, that’s no problem. Is there someone available to help me with my luggage? Recepionist: I will arrange for the porter to meet you at your car. Guest: Thank you. I will wait by the car in the guest car park. 102

Staying in a Hotel When you are calling the hotel Recepion to speak to a hotel guest, use Mr/Mrs … is staying with you. Can you put me through to his/her room? Or Can you put me through to Mr/Mrs …, Room … Hi, Mrs Wimberley is staying with you. Can you put me through to her room, please? Hi, Can you put me through to Mrs Chandler, room 222? When you need to reserve a table at the hotel restaurant, call or visit the Recepion and use I’d like to reserve a table … Hi, this is Eleanor Wimberley in Room 56. I’d like to reserve a table for dinner at 7 pm this evening, please. To request something for your room, call or visit the Recepion and use I’d like … or Can I have …? Hi, this is Eleanor Wimberley in Room 56. Can I have an extra blanket, please? To ask for room service call the Room Service or Recepion and use Can I order …? Hi, this is Juju Araujo in Room 222. Can I order a light lunch please? To ask for a taxi use: Can you order me a taxi for …? Hi, Can you order me a taxi for a quarter past eight, please? You may then ask Can you call my room when my taxi arrives? Big hotels have business centres with computers and Wi-Fi. To ask for it use Is there a business centre in the hotel? When you really unhappy with something, call or visit the Recepion and use I’d like to make a complaint … 103

Hi, this is Stewart Dizzy in Room 311. I’d like to make a complaint. The bed linen is dirty. Dialogue: Calling Room Service Recepionist: Room Service, can I help you? Guest: Good morning. Can I order breakfast, please? Recepionist: Of course, Sir. What would you like? Guest: I’d like some cheese and cold meat, a couple of rolls and a yogurt. Recepionist: Would you like white or wholemeal rolls? Guest: White, please. Recepionist: Very good, Sir. Would you like tea or cofee? Guest: Cofee. Can I have a late? Recepionist: Certainly, Sir. Guest: How long will that be? Recepionist: It will be with you in iteen minutes. Could I have your room number, please? Guest: It’s 712. Recepionist: Thank you. Good bye. Guest: Thank you. Good bye. Checking Out When leaving the hotel, go to the Recepion and use I’d like to check out. Hi, I’d like to check out, please. You will then be asked for the room number and the recepionist will conirm the bill with you. If the bill is not right, use There’s a mistake on my bill, Can you explain this amount on my bill or My bill is not correct and ask the recepionist to adjust the bill. There’s a mistake on my bill. There is a phone call charge, but I never used the phone in my room. Please adjust the bill and remove the call charge. 104

If you pay with a diferent card use I will pay with a diferent credit card. If you pay in cash use I will pay in cash. Can I have a receipt, please? Dialogue: Checking Out Guest: Hi, I’d like to check out, please. Recepionist: Good morning, madam. What’s your room number? Guest: Room 81. Recepionist: Mrs Samba. How was your stay? Guest: Very enjoyable, thank you. Recepionist: How are you paying Mrs Samba: card or cash? Guest: By credit card. Recepionist: Are you using the same credit card that you used when checking in? Guest: No, actually it is a diferent one. Recepionist: Can I take the credit card number, please? Guest: Sure, please do. Recepionist: Please check the printout of your bill: three nights’ accommodaion, bar drinks from yesterday and the day before, a newspaper and a room service yesterday. Guest: Oh, there’s a mistake on my bill. I did not order a newspaper. Please remove this charge from my bill. Recepionist: I’m sorry, madam. I’ll remove this charge and adjust your bill. Guest: Thank you. Recepionist: Is everything else OK? Guest: Yes, it’s ine. Thank you. Recepionist: Could you sign here please? Thank you. Guest: Here are the keys. Recepionist: Thank you. See you again, Mrs Samba, thank you for staying with us. Good bye. Guest: Good bye.

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Hi, this is Stewart Dizzy in Room 311. I’d like to make a complaint. The bed linen is dirty. Dialogue: Calling Room Service Recepionist: Room Service, can I help you? Guest: Good morning. Can I order breakfast, please? Recepionist: Of course, Sir. What would you like? Guest: I’d like some cheese and cold meat, a couple of rolls and a yogurt. Recepionist: Would you like white or wholemeal rolls? Guest: White, please. Recepionist: Very good, Sir. Would you like tea or cofee? Guest: Cofee. Can I have a late? Recepionist: Certainly, Sir. Guest: How long will that be? Recepionist: It will be with you in iteen minutes. Could I have your room number, please? Guest: It’s 712. Recepionist: Thank you. Good bye. Guest: Thank you. Good bye. Checking Out When leaving the hotel, go to the Recepion and use I’d like to check out. Hi, I’d like to check out, please. You will then be asked for the room number and the recepionist will conirm the bill with you. If the bill is not right, use There’s a mistake on my bill, Can you explain this amount on my bill or My bill is not correct and ask the recepionist to adjust the bill. There’s a mistake on my bill. There is a phone call charge, but I never used the phone in my room. Please adjust the bill and remove the call charge. 104

If you pay with a diferent card use I will pay with a diferent credit card. If you pay in cash use I will pay in cash. Can I have a receipt, please? Dialogue: Checking Out Guest: Hi, I’d like to check out, please. Recepionist: Good morning, madam. What’s your room number? Guest: Room 81. Recepionist: Mrs Samba. How was your stay? Guest: Very enjoyable, thank you. Recepionist: How are you paying Mrs Samba: card or cash? Guest: By credit card. Recepionist: Are you using the same credit card that you used when checking in? Guest: No, actually it is a diferent one. Recepionist: Can I take the credit card number, please? Guest: Sure, please do. Recepionist: Please check the printout of your bill: three nights’ accommodaion, bar drinks from yesterday and the day before, a newspaper and a room service yesterday. Guest: Oh, there’s a mistake on my bill. I did not order a newspaper. Please remove this charge from my bill. Recepionist: I’m sorry, madam. I’ll remove this charge and adjust your bill. Guest: Thank you. Recepionist: Is everything else OK? Guest: Yes, it’s ine. Thank you. Recepionist: Could you sign here please? Thank you. Guest: Here are the keys. Recepionist: Thank you. See you again, Mrs Samba, thank you for staying with us. Good bye. Guest: Good bye.

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Chapter 9. Public Transport and Taxi P u b l i c Tra n s p o r t To ask where a paricular bus, tram etc. goes use Where does this … go to? Excuse me, where does this bus go to? To conirm if this transport goes to a paricular desinaion use Does this … go to ...? Is this the bus to …? What is the …number for …? or Does this … stop at …? Excuse me, does this tram go to the Central Bus Staion? Is this the bus to the town centre? What is the tram number for the Children’s Hospital? Does this bus stop at Trafalgar Square? To ask about the fare use How much is a single (return) to …? How much is a single to Jeferson Street? How much would two return ickets to Marble Arch be? When buying ickets use Can I have a single (return) icket to …? Can I have a single icket to Portland Heights please? Can I have two adult and one child return to Park Lane, please?

Dialogue: On a Bus Tourist: Hi, does this bus go to the Pier? Driver: No it does not. You will have to change at the Central Bus Staion. Tourist: Is there a direct bus from here to the Pier? Driver: I’m afraid not. Tourist: Can I have one adult and one child single to the Central Bus Staion, please. Driver: If you are going to the Pier, a Day icket will be cheaper. Tourist: How much will that be? Driver: Adult icket is 2pound thirty and the child’s will be one pound ity. Tourist: I will have one adult and one child Day icket please. What number bus do I take from the Central Bus Staion to the Pier, please? Driver: The 207. It runs every 10 minutes. Tourist: Thank you. How many stops to the Central Bus Staion? Driver: Don’t worry about that. I inish my route at the Central Bus Staion. Tourist: Thank you. Ta x i When telephoning for a taxi use Can I have a taxi to … from … please? Hi, can I have a taxi to the train staion from the Priory please? How long will it be?

U s e f u l Te r m i n o l o g y Do you have a public transport route map? Is there a direct bus from here? How oten does this bus run? When is the next bus? What ime is the irst (last) bus? Do I have to change buses? Where do I change buses? Please tell me when to get of. 106

If you have special requests, discuss them at this point: I have a child in a buggy. Is that OK? One of the passenger is in a wheelchair. There will be ive (or more) passengers. Can that be accommodated in one car? Do you charge extra for luggage? Between us we have six suitcases. Will that be all right? 107

Chapter 9. Public Transport and Taxi P u b l i c Tra n s p o r t To ask where a paricular bus, tram etc. goes use Where does this … go to? Excuse me, where does this bus go to? To conirm if this transport goes to a paricular desinaion use Does this … go to ...? Is this the bus to …? What is the …number for …? or Does this … stop at …? Excuse me, does this tram go to the Central Bus Staion? Is this the bus to the town centre? What is the tram number for the Children’s Hospital? Does this bus stop at Trafalgar Square? To ask about the fare use How much is a single (return) to …? How much is a single to Jeferson Street? How much would two return ickets to Marble Arch be? When buying ickets use Can I have a single (return) icket to …? Can I have a single icket to Portland Heights please? Can I have two adult and one child return to Park Lane, please?

Dialogue: On a Bus Tourist: Hi, does this bus go to the Pier? Driver: No it does not. You will have to change at the Central Bus Staion. Tourist: Is there a direct bus from here to the Pier? Driver: I’m afraid not. Tourist: Can I have one adult and one child single to the Central Bus Staion, please. Driver: If you are going to the Pier, a Day icket will be cheaper. Tourist: How much will that be? Driver: Adult icket is 2pound thirty and the child’s will be one pound ity. Tourist: I will have one adult and one child Day icket please. What number bus do I take from the Central Bus Staion to the Pier, please? Driver: The 207. It runs every 10 minutes. Tourist: Thank you. How many stops to the Central Bus Staion? Driver: Don’t worry about that. I inish my route at the Central Bus Staion. Tourist: Thank you. Ta x i When telephoning for a taxi use Can I have a taxi to … from … please? Hi, can I have a taxi to the train staion from the Priory please? How long will it be?

U s e f u l Te r m i n o l o g y Do you have a public transport route map? Is there a direct bus from here? How oten does this bus run? When is the next bus? What ime is the irst (last) bus? Do I have to change buses? Where do I change buses? Please tell me when to get of. 106

If you have special requests, discuss them at this point: I have a child in a buggy. Is that OK? One of the passenger is in a wheelchair. There will be ive (or more) passengers. Can that be accommodated in one car? Do you charge extra for luggage? Between us we have six suitcases. Will that be all right? 107

If you want to know the cost of the travel in advance use Can you tell me how much will the taxi cost from … to … Can you tell me how much will the taxi cost from the airport to the Grand Hotel? In many places – hotels, hospitals and oices to name a few – the recepionist may call a taxi on your behalf. If you require them to do so, use Could you call me a taxi to take me to … or Can you arrange for a taxi? Excuse me, could you call me a taxi to take me to the train staion please? Please can you arrange for a taxi for 5am to take us to the airport? When hailing a taxi on the street use Can you take me to … Can you take me to the train staion please? If you want to know the cost of the travel in advance when hailing a taxi use How much will you charge to take me to … How much will you charge to take me to the train staion? U s e f u l Te r m i n o l o g y

D i a l o g u e : I n a Ta x i Passenger: Hi, can you take us to Heathrow, Terminal 1, Departures, please? How much will you charge us? Taxi Driver: Yes, it will be about 40 pounds depending on the traic. I’ll get your bags. Passenger: Thank you. How long will it take to get there? Taxi Driver: About 40 minutes at this ime of day. Passenger: Can you go by the quickest route please? We are short of ime. Taxi Driver: I’ll do what I can. Passenger: Thanks. Do you take credit cards? Taxi Driver: No, cash only I’m afraid. Passenger: In that case can we stop at a cash point on the way, please? I need to withdraw cash. Taxi Driver: No problem. There is a cash point here on the let. Passenger: I won’t be long. Taxi Driver: OK. … Taxi Driver: This is Terminal 1 Departures. That will be 38 pounds please. Passenger: Thank you very much. Keep the change. Can I have a receipt, please? Taxi Driver: Certainly, Sir. Thank you very much.

Can you stop at …? Can you drop me of here? Can you go via…? Can you take the shortest route? Can we get there as quickly as possible? Can I have a receipt? Can you wait here for me please? I will only be ive minutes.

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If you want to know the cost of the travel in advance use Can you tell me how much will the taxi cost from … to … Can you tell me how much will the taxi cost from the airport to the Grand Hotel? In many places – hotels, hospitals and oices to name a few – the recepionist may call a taxi on your behalf. If you require them to do so, use Could you call me a taxi to take me to … or Can you arrange for a taxi? Excuse me, could you call me a taxi to take me to the train staion please? Please can you arrange for a taxi for 5am to take us to the airport? When hailing a taxi on the street use Can you take me to … Can you take me to the train staion please? If you want to know the cost of the travel in advance when hailing a taxi use How much will you charge to take me to … How much will you charge to take me to the train staion? U s e f u l Te r m i n o l o g y

D i a l o g u e : I n a Ta x i Passenger: Hi, can you take us to Heathrow, Terminal 1, Departures, please? How much will you charge us? Taxi Driver: Yes, it will be about 40 pounds depending on the traic. I’ll get your bags. Passenger: Thank you. How long will it take to get there? Taxi Driver: About 40 minutes at this ime of day. Passenger: Can you go by the quickest route please? We are short of ime. Taxi Driver: I’ll do what I can. Passenger: Thanks. Do you take credit cards? Taxi Driver: No, cash only I’m afraid. Passenger: In that case can we stop at a cash point on the way, please? I need to withdraw cash. Taxi Driver: No problem. There is a cash point here on the let. Passenger: I won’t be long. Taxi Driver: OK. … Taxi Driver: This is Terminal 1 Departures. That will be 38 pounds please. Passenger: Thank you very much. Keep the change. Can I have a receipt, please? Taxi Driver: Certainly, Sir. Thank you very much.

Can you stop at …? Can you drop me of here? Can you go via…? Can you take the shortest route? Can we get there as quickly as possible? Can I have a receipt? Can you wait here for me please? I will only be ive minutes.

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Chapter 10. Travel Arrangements – Tickets The ickets can either be booked in advance (reserved) or bought on the day of travel. When buying ickets in advance use I’d like to book … ickets to ... for … A one-way icket is called single. A return icket can be same day, a set day or an open one. When buying or booking a icket you may specify the class of travel: irst, second, economy, business. I’d like to book one single icket to Paris for 6th November. I’d like to book two irst class adult return ickets and one child irst class return icket to Bruges for next Tuesday, please. The return ickets are for the following day. I’d like to book a day return icket to Glasgow for today, please. I’d like to book an open return business class icket to New York for 1st January. When planning the route your travel may be either direct or muli-stop (also called muli-leg). When a direct route is not possible you will have to change trains or lights for a connecing train or light. The 15:09 is a direct train to London. If you travel by the 16:02 train, you will have to change at Birmingham for a connecing train to London. I’d like to book a muli-leg journey: I’d like to ly from Paris to Barcelona next Monday, then ly from Barcelona to Morocco on Saturday and return from Morocco to Paris on the 21st. If the travelling requires any sort of assistance or consideraion use Can I arrange for assistance for … please? 110

These are some of the special requests the traveller may have: Disabled; Young children and babies; Old person travelling; Extra heavy luggage or non-standard luggage (bicycle, cello, piece of furniture) If you need to change the icket use I’d like to change the reservaion … If you need to cancel the icket use I’d like to cancel the reservaion … Dialogue: Booking Tickets Customer: Hi, I’d like to book a trip lying from Riga to London on the 7th of March, then lying from London to Paris a week later, and returning from Paris to Rig on the 21st March. Travel Agent: Certainly, let me see what I can arrange for you. How many people are travelling? Customer: There will be 2 adults and 2 children. Travel Agent: How old are the children? Customer: A seven year old and a one year old. Travel Agent: There are seats available on the direct light from Riga to London on the 7th of March. There are no seats available on London to Paris lights on the 14th of March, but I can ofer you seats on the Eurostar train from London to Paris on that date. As for the return trip from Paris to Riga, you can have a direct light on the 22nd of March. Customer: I’d like to ly from Paris to Riga on the 21st of March, if possible. Travel Agent: It is possible if you are prepared to ly from Paris to Vienna and then catch a connecing light to Riga. Customer: How long will we have to wait for the connecing light? Travel Agent: One hour and 40 minutes. Customer: Well, if that’s the case, I’ll have to take the direct light on the 22nd of March. It’ll be easier with the kids. Travel Agent: A one year old child does not require a seat. So, 111

Chapter 10. Travel Arrangements – Tickets The ickets can either be booked in advance (reserved) or bought on the day of travel. When buying ickets in advance use I’d like to book … ickets to ... for … A one-way icket is called single. A return icket can be same day, a set day or an open one. When buying or booking a icket you may specify the class of travel: irst, second, economy, business. I’d like to book one single icket to Paris for 6th November. I’d like to book two irst class adult return ickets and one child irst class return icket to Bruges for next Tuesday, please. The return ickets are for the following day. I’d like to book a day return icket to Glasgow for today, please. I’d like to book an open return business class icket to New York for 1st January. When planning the route your travel may be either direct or muli-stop (also called muli-leg). When a direct route is not possible you will have to change trains or lights for a connecing train or light. The 15:09 is a direct train to London. If you travel by the 16:02 train, you will have to change at Birmingham for a connecing train to London. I’d like to book a muli-leg journey: I’d like to ly from Paris to Barcelona next Monday, then ly from Barcelona to Morocco on Saturday and return from Morocco to Paris on the 21st. If the travelling requires any sort of assistance or consideraion use Can I arrange for assistance for … please? 110

These are some of the special requests the traveller may have: Disabled; Young children and babies; Old person travelling; Extra heavy luggage or non-standard luggage (bicycle, cello, piece of furniture) If you need to change the icket use I’d like to change the reservaion … If you need to cancel the icket use I’d like to cancel the reservaion … Dialogue: Booking Tickets Customer: Hi, I’d like to book a trip lying from Riga to London on the 7th of March, then lying from London to Paris a week later, and returning from Paris to Rig on the 21st March. Travel Agent: Certainly, let me see what I can arrange for you. How many people are travelling? Customer: There will be 2 adults and 2 children. Travel Agent: How old are the children? Customer: A seven year old and a one year old. Travel Agent: There are seats available on the direct light from Riga to London on the 7th of March. There are no seats available on London to Paris lights on the 14th of March, but I can ofer you seats on the Eurostar train from London to Paris on that date. As for the return trip from Paris to Riga, you can have a direct light on the 22nd of March. Customer: I’d like to ly from Paris to Riga on the 21st of March, if possible. Travel Agent: It is possible if you are prepared to ly from Paris to Vienna and then catch a connecing light to Riga. Customer: How long will we have to wait for the connecing light? Travel Agent: One hour and 40 minutes. Customer: Well, if that’s the case, I’ll have to take the direct light on the 22nd of March. It’ll be easier with the kids. Travel Agent: A one year old child does not require a seat. So, 111

would you like me to book 2 adult and 1 child ickets for light 123 Riga to London, for the 7th of March deparing at 08:20 and 2 adult and 1 child ickets for light 321 Paris to Riga for the 22nd of March deparing at 17:15? Customer: Yes, please. Can you make sure that the seats are next to each other? Travel Agent: Certainly. I managed to reserve you the childfriendly seats. Will you be travelling with a child’s buggy? Customer: Yes, we will. Travel Agent: I will enter on the booking form that you require assistance. Do you have any special dietary requirements? Customer: We will require vegetarian meals for the adults. Travel Agent: I will enter that on the booking form. Can I have the names of the travellers please? Customer: Thank you. Here are our passports. What ime is the Eurostar train to Paris? Travel Agent: The Eurostar runs every two hours, the irst train I can book you on is 7am. Customer: 7am is too early. Is there a train at 11am? Travel Agent: Yes, there is a train at 11am. Customer: Can you book us on the 11am train please? Travel Agent: Certainly, I will book you 2 adult and 1 child single ickets. Would you like standard, standard premier or business class? Customer: Cheapest ones please. Travel Agent: That will be standard class. That’s it, your booking is conirmed for the enire trip. The total cost is 1100 Euro. Would you like me to book hotels for you? Customer: We don’t require hotels, thank you. Does this cost include all airport taxes? Travel Agent: Yes, the taxes and the booking fee are included in the cost. Customer: Here’s my credit card. Travel Agent: Thank you. Please take your passports and the travel documents. Enjoy your trip. If you have any quesions, do not hesitate to contact me on this telephone number and here is my email address. 112

Chapter 11. Travelling – Train, Coach If you need to conirm that you are on the correct train or coach, use: Does this train/coach go to …? or Does this train/coach stop at …? Does this coach go to Paddington Staion? Does this train stop at Bath? If your train or coach has not arrived as expected it can be cancelled or delayed. Excuse me, the 18:05 to Bristol has not arrived. Has it been cancelled or delayed? Excuse me, it has been announced that the 12:35 has been delayed. Can you tell me how long the delay will be? When boarding a train or a coach and seeing someone siing next to a free seat use: Is anyone siing here? , Is this seat free? or Do you mind if I sit next to you? If you are asked one of the above quesions, you may use the seat is free/occupied or – as a response to the third quesion – Please, do/ I’m sorry, this seat is occupied. Excuse me, is anyone siing here? No, the seat is free. Excuse me, is this seat free? I’m sorry, this seat is occupied. Excuse me, do you mind if I sit next to you? Please do. U s e f u l Te r m i n o l o g y Coach Staion (Central Bus Staion) Plaform (on a train staion) 113

would you like me to book 2 adult and 1 child ickets for light 123 Riga to London, for the 7th of March deparing at 08:20 and 2 adult and 1 child ickets for light 321 Paris to Riga for the 22nd of March deparing at 17:15? Customer: Yes, please. Can you make sure that the seats are next to each other? Travel Agent: Certainly. I managed to reserve you the childfriendly seats. Will you be travelling with a child’s buggy? Customer: Yes, we will. Travel Agent: I will enter on the booking form that you require assistance. Do you have any special dietary requirements? Customer: We will require vegetarian meals for the adults. Travel Agent: I will enter that on the booking form. Can I have the names of the travellers please? Customer: Thank you. Here are our passports. What ime is the Eurostar train to Paris? Travel Agent: The Eurostar runs every two hours, the irst train I can book you on is 7am. Customer: 7am is too early. Is there a train at 11am? Travel Agent: Yes, there is a train at 11am. Customer: Can you book us on the 11am train please? Travel Agent: Certainly, I will book you 2 adult and 1 child single ickets. Would you like standard, standard premier or business class? Customer: Cheapest ones please. Travel Agent: That will be standard class. That’s it, your booking is conirmed for the enire trip. The total cost is 1100 Euro. Would you like me to book hotels for you? Customer: We don’t require hotels, thank you. Does this cost include all airport taxes? Travel Agent: Yes, the taxes and the booking fee are included in the cost. Customer: Here’s my credit card. Travel Agent: Thank you. Please take your passports and the travel documents. Enjoy your trip. If you have any quesions, do not hesitate to contact me on this telephone number and here is my email address. 112

Chapter 11. Travelling – Train, Coach If you need to conirm that you are on the correct train or coach, use: Does this train/coach go to …? or Does this train/coach stop at …? Does this coach go to Paddington Staion? Does this train stop at Bath? If your train or coach has not arrived as expected it can be cancelled or delayed. Excuse me, the 18:05 to Bristol has not arrived. Has it been cancelled or delayed? Excuse me, it has been announced that the 12:35 has been delayed. Can you tell me how long the delay will be? When boarding a train or a coach and seeing someone siing next to a free seat use: Is anyone siing here? , Is this seat free? or Do you mind if I sit next to you? If you are asked one of the above quesions, you may use the seat is free/occupied or – as a response to the third quesion – Please, do/ I’m sorry, this seat is occupied. Excuse me, is anyone siing here? No, the seat is free. Excuse me, is this seat free? I’m sorry, this seat is occupied. Excuse me, do you mind if I sit next to you? Please do. U s e f u l Te r m i n o l o g y Coach Staion (Central Bus Staion) Plaform (on a train staion) 113

Chapter 12. Air Travel

Terminal (on a coach staion) Train Carriage Train Compartment Waiing Room Booking Oice Booking Reference Timetable Free Luggage Allowance Luggage Hold Request Stop Line Closure

When in the airport and looking for a terminal you may use one of the following: Excuse me, where is the Domesic / Internaional Flights Terminal? Can you direct me to Terminal One, please? Is there a shutle bus that goes between the terminals? Where is the bus stop?

D i a l o g u e : Tra v e l l i n g o n a Tra i n Conductor: Tickets, please. Passenger: I did not have ime to buy one at the staion. Conductor: Where did you board the train? Passenger: Trowbridge. Conductor: Where are you going to? Passenger: Southampton Central. Conductor: That will be 23 pounds for a single icket. This is not a direct train and you will have to change at Westbury. Passenger: Do you know how long will I have to wait at Westbury? Conductor: I’ll check that for you. The next train from Westbury to Southampton is delayed by approximately 20 minutes. So, you’ll have to wait for about 45 minutes. Passenger: Is there a bufet service on this train? Conductor: No, but the Southampton train will have a trolley service and there will be a cofee shop on Westbury staion. Passenger: Thank you.

When looking for check-in use Where is the Briish Airways check-in desk? Or Is there a self-check-in point? When checking in for your light you may ask for a window or aisle seat, a seat with extra leg room, seat at the front, middle or rear of the plane. Can I have a window seat at the rear of the plane, please? Can I have a seat by the emergency exit with extra leg room, please? You may also ask for an upgrade, in which case use Can I upgrade, please? or How much will an upgrade cost? When checking in luggage you may ask Can I take … as hand luggage? Can I take this paining as hand luggage? If you are told that you have excess luggage you may ask Can I put some of the items into my hand luggage? , How much will the excess luggage cost me? and Where do I pay for the excess luggage? If you miss your light or the light has been cancelled you may ask an airline agent to put you on the next available light.

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Chapter 12. Air Travel

Terminal (on a coach staion) Train Carriage Train Compartment Waiing Room Booking Oice Booking Reference Timetable Free Luggage Allowance Luggage Hold Request Stop Line Closure

When in the airport and looking for a terminal you may use one of the following: Excuse me, where is the Domesic / Internaional Flights Terminal? Can you direct me to Terminal One, please? Is there a shutle bus that goes between the terminals? Where is the bus stop?

D i a l o g u e : Tra v e l l i n g o n a Tra i n Conductor: Tickets, please. Passenger: I did not have ime to buy one at the staion. Conductor: Where did you board the train? Passenger: Trowbridge. Conductor: Where are you going to? Passenger: Southampton Central. Conductor: That will be 23 pounds for a single icket. This is not a direct train and you will have to change at Westbury. Passenger: Do you know how long will I have to wait at Westbury? Conductor: I’ll check that for you. The next train from Westbury to Southampton is delayed by approximately 20 minutes. So, you’ll have to wait for about 45 minutes. Passenger: Is there a bufet service on this train? Conductor: No, but the Southampton train will have a trolley service and there will be a cofee shop on Westbury staion. Passenger: Thank you.

When looking for check-in use Where is the Briish Airways check-in desk? Or Is there a self-check-in point? When checking in for your light you may ask for a window or aisle seat, a seat with extra leg room, seat at the front, middle or rear of the plane. Can I have a window seat at the rear of the plane, please? Can I have a seat by the emergency exit with extra leg room, please? You may also ask for an upgrade, in which case use Can I upgrade, please? or How much will an upgrade cost? When checking in luggage you may ask Can I take … as hand luggage? Can I take this paining as hand luggage? If you are told that you have excess luggage you may ask Can I put some of the items into my hand luggage? , How much will the excess luggage cost me? and Where do I pay for the excess luggage? If you miss your light or the light has been cancelled you may ask an airline agent to put you on the next available light.

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U s e f u l Te r m i n o l o g y – A i r p o r t Flights Domesic lights Internaional lights Connecing light Charter light Direct light Muli-stop (muli-leg) light Flight number Passenger Economy Class, First Class, Business Class Transit (transfer) passenger Requiring special assistance Informaion Help Desk Informaion Board Departures Board Flight informaion

Airport Faciliies and Services Airport Security Passport Control Internet Access Departures Lounge Arrivals Lounge Traveller Lounge Execuive Lounge Baby Change Bureaux De Change Cash Machine Duty Free Shopping Lost Property Prayer Room Meeing Points Smoking Area Dialogue: Airport, Check-in Desk Airline Agent: Good Aternoon! Where are you lying to? Traveller: We are lying to Vienna and catching a connecing light to Budapest. Here are the booking details. Airline Agent: May I have your passports, please? Traveller: Here they are. Airline Agent: Do you have any luggage to check in? Traveller: Yes, we have 2 suitcases. Airline Agent: Do you have any hand luggage? Traveller: Yes, we have a laptop carrier bag, a hand bag and a rucksack. Airline Agent: Can you place all your bags on the scales, please. Traveller: Do you have to weigh the hand luggage as well? Airline Agent: Yes, we do. You have 10 kilograms excess luggage. Traveller: We have our coats packed in the suitcase. We’ll take them out. Airline Agent: That’s ine. Your excess luggage is now 5 kilograms.

Luggage Luggage allowance Hand (carry-on) luggage Checked luggage Baggage Drop Air-cabin trolley Suitcase Laptop Carrier Bag Baggage screening Baggage tag Baggage reclaim, carousel Baggage trolley Baggage storage 116

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U s e f u l Te r m i n o l o g y – A i r p o r t Flights Domesic lights Internaional lights Connecing light Charter light Direct light Muli-stop (muli-leg) light Flight number Passenger Economy Class, First Class, Business Class Transit (transfer) passenger Requiring special assistance Informaion Help Desk Informaion Board Departures Board Flight informaion

Airport Faciliies and Services Airport Security Passport Control Internet Access Departures Lounge Arrivals Lounge Traveller Lounge Execuive Lounge Baby Change Bureaux De Change Cash Machine Duty Free Shopping Lost Property Prayer Room Meeing Points Smoking Area Dialogue: Airport, Check-in Desk Airline Agent: Good Aternoon! Where are you lying to? Traveller: We are lying to Vienna and catching a connecing light to Budapest. Here are the booking details. Airline Agent: May I have your passports, please? Traveller: Here they are. Airline Agent: Do you have any luggage to check in? Traveller: Yes, we have 2 suitcases. Airline Agent: Do you have any hand luggage? Traveller: Yes, we have a laptop carrier bag, a hand bag and a rucksack. Airline Agent: Can you place all your bags on the scales, please. Traveller: Do you have to weigh the hand luggage as well? Airline Agent: Yes, we do. You have 10 kilograms excess luggage. Traveller: We have our coats packed in the suitcase. We’ll take them out. Airline Agent: That’s ine. Your excess luggage is now 5 kilograms.

Luggage Luggage allowance Hand (carry-on) luggage Checked luggage Baggage Drop Air-cabin trolley Suitcase Laptop Carrier Bag Baggage screening Baggage tag Baggage reclaim, carousel Baggage trolley Baggage storage 116

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Traveller: How much will that cost? Airline Agent: 25 dollars. Please pay at the stand over there and then come back to me. Traveller: I’ve paid the excess baggage charge. Here’s the receipt. Airline Agent: Thank you. On the Vienna light I can seat you together either at the front or the rear of the plane. Traveller: Can we sit where there is extra leg room, please? Airline Agent: I can ofer you seats by the emergency exit where there is extra leg room. Traveller: We’ll take them, thank you. Is there any chance you can book the same seats on the Vienna to Budapest light? Airline Agent: Yes, I can. Here are your boarding passes for the light to Vienna and the boarding passes for your next light Vienna-Budapest. Your light to Vienna leaves from Gate 5 and boarding starts at 9:55. The gate will close at 10:25, please make sure you are not late. When you arrive in Vienna, please conirm the details of your next light from the Departures Board. Traveller: In Vienna will we have to collect our luggage or will it go straight through to Budapest? Airline Agent: The luggage will go straight through to Budapest. Traveller: Thank you! Dialogue: Missed Connecting Flight Traveller: Excuse me, is this the gate for light 123 to Budapest? Airline Agent: I’m sorry, but the light 123 to Budapest has already let. Traveller: I’m late because my light to Vienna was delayed. What can I do? Airline Agent: If you go the Austrian Airlines check-in desk they will put you on the next available light. Traveller: Do you know when the next light to Budapest is? Airline Agent: The next light to Budapest is at 15:30. Traveller: Where is the Austrian Airlines check-in desk, please? Airline Agent: At the end of this hall to the right. You’ll see the signs. Traveller: Thanks for your help. 118

On a Plane When you get on the plane and your seat is already occupied, use I’m sorry, I think you’re siing in my seat. If you wish to swap seats on the plane, use is there any chance we could swap seats? Excuse me, is there any chance we could swap seats so that I can sit next to my son? If you need help from stewardess with swapping seats, use Could you help us to swap seats so that we can sit together? Excuse me, could you help us to swap seats so that we can sit together? My daughter is too young to be siing on her own. If you need help with inding a place for your hand luggage, use Where can I put this? Excuse me, the overhead storage is full, where can I put this? Excuse me, this guitar will not it in the overhead storage, where can I put this? If you need assistance from the stewardess, use Can you help me, please? Can you help me, please? Can I have another glass of wine? These are some of the items you may wish to request on a plane: Blanket Pillow Eye mask

Ear plugs Earphones Duty Free

Drink Child Safety Harness Sick Bag

Dialogue: On a Plane Passenger: Excuse me, can I have a pillow please? Stewardess: Certainly, Sir. 119

Traveller: How much will that cost? Airline Agent: 25 dollars. Please pay at the stand over there and then come back to me. Traveller: I’ve paid the excess baggage charge. Here’s the receipt. Airline Agent: Thank you. On the Vienna light I can seat you together either at the front or the rear of the plane. Traveller: Can we sit where there is extra leg room, please? Airline Agent: I can ofer you seats by the emergency exit where there is extra leg room. Traveller: We’ll take them, thank you. Is there any chance you can book the same seats on the Vienna to Budapest light? Airline Agent: Yes, I can. Here are your boarding passes for the light to Vienna and the boarding passes for your next light Vienna-Budapest. Your light to Vienna leaves from Gate 5 and boarding starts at 9:55. The gate will close at 10:25, please make sure you are not late. When you arrive in Vienna, please conirm the details of your next light from the Departures Board. Traveller: In Vienna will we have to collect our luggage or will it go straight through to Budapest? Airline Agent: The luggage will go straight through to Budapest. Traveller: Thank you! Dialogue: Missed Connecting Flight Traveller: Excuse me, is this the gate for light 123 to Budapest? Airline Agent: I’m sorry, but the light 123 to Budapest has already let. Traveller: I’m late because my light to Vienna was delayed. What can I do? Airline Agent: If you go the Austrian Airlines check-in desk they will put you on the next available light. Traveller: Do you know when the next light to Budapest is? Airline Agent: The next light to Budapest is at 15:30. Traveller: Where is the Austrian Airlines check-in desk, please? Airline Agent: At the end of this hall to the right. You’ll see the signs. Traveller: Thanks for your help. 118

On a Plane When you get on the plane and your seat is already occupied, use I’m sorry, I think you’re siing in my seat. If you wish to swap seats on the plane, use is there any chance we could swap seats? Excuse me, is there any chance we could swap seats so that I can sit next to my son? If you need help from stewardess with swapping seats, use Could you help us to swap seats so that we can sit together? Excuse me, could you help us to swap seats so that we can sit together? My daughter is too young to be siing on her own. If you need help with inding a place for your hand luggage, use Where can I put this? Excuse me, the overhead storage is full, where can I put this? Excuse me, this guitar will not it in the overhead storage, where can I put this? If you need assistance from the stewardess, use Can you help me, please? Can you help me, please? Can I have another glass of wine? These are some of the items you may wish to request on a plane: Blanket Pillow Eye mask

Ear plugs Earphones Duty Free

Drink Child Safety Harness Sick Bag

Dialogue: On a Plane Passenger: Excuse me, can I have a pillow please? Stewardess: Certainly, Sir. 119

Passenger: Thank you. Oh, my TV doesn’t seem to be working. Stewardess: The TV control is in the armrest on the right. If you press this buton, it will turn on the TV. Passenger: Yes, it’s working now. But I can’t hear it. Stewardess: These butons are volume up and volume down. If you try to turn it up, we’ll see if your headphones are working. Passenger: Nope, I sill can’t hear it. Stewardess: Try these other headphones. Passenger: Yes, I can hear it now, thank you. What ime will we get lunch? Stewardess: We’ll start serving in about 40 minutes, Sir. Passenger: Oh, is there a chance of me having a drink before lunch? I’m really very thirsty. Stewardess: Certainly, what would you like? Passenger: Can I have a coke please? Stewardess: One minute, Sir. Passenger: Thank you!

number and we will deliver your luggage to your address in the UK. Passenger: When will it arrive, because I’m only staying in London for one night? The next day I am travelling to Scotland. Airport Staf: We will do our best to deliver it tonight to your London address. If you need to contact the Lost Luggage service, here is the Reference Number of your claim and this is our telephone number. I am very sorry about the inconvenience. Passenger: Hopefully it will arrive tonight. Thank you for your assistance.

Dialogue: Lost Luggage Passenger: Excuse me, I cannot ind my luggage. I’ve been at the baggage reclaim for over an hour and my bag has not come out yet. Airport Staf: What’s your light number? Passenger: I lew from Kiev via Munich to Heathrow. The Kiev to Munich light number is UA121 and the Munich to Heathrow light number is BA075. Airport Staf: Thank you. Can I have you luggage receipt please? It’ll be on your boarding pass or on your passport. Passenger: Is this it? Airport Staf: Yes, It is. Let me scan it and see what I can ind out. Passenger: Thanks. Airport Staf: According to the computer your luggage is sill in Munich. It’s being put on the next light. Can you please ill in this form with your name, address and telephone contact 120

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Passenger: Thank you. Oh, my TV doesn’t seem to be working. Stewardess: The TV control is in the armrest on the right. If you press this buton, it will turn on the TV. Passenger: Yes, it’s working now. But I can’t hear it. Stewardess: These butons are volume up and volume down. If you try to turn it up, we’ll see if your headphones are working. Passenger: Nope, I sill can’t hear it. Stewardess: Try these other headphones. Passenger: Yes, I can hear it now, thank you. What ime will we get lunch? Stewardess: We’ll start serving in about 40 minutes, Sir. Passenger: Oh, is there a chance of me having a drink before lunch? I’m really very thirsty. Stewardess: Certainly, what would you like? Passenger: Can I have a coke please? Stewardess: One minute, Sir. Passenger: Thank you!

number and we will deliver your luggage to your address in the UK. Passenger: When will it arrive, because I’m only staying in London for one night? The next day I am travelling to Scotland. Airport Staf: We will do our best to deliver it tonight to your London address. If you need to contact the Lost Luggage service, here is the Reference Number of your claim and this is our telephone number. I am very sorry about the inconvenience. Passenger: Hopefully it will arrive tonight. Thank you for your assistance.

Dialogue: Lost Luggage Passenger: Excuse me, I cannot ind my luggage. I’ve been at the baggage reclaim for over an hour and my bag has not come out yet. Airport Staf: What’s your light number? Passenger: I lew from Kiev via Munich to Heathrow. The Kiev to Munich light number is UA121 and the Munich to Heathrow light number is BA075. Airport Staf: Thank you. Can I have you luggage receipt please? It’ll be on your boarding pass or on your passport. Passenger: Is this it? Airport Staf: Yes, It is. Let me scan it and see what I can ind out. Passenger: Thanks. Airport Staf: According to the computer your luggage is sill in Munich. It’s being put on the next light. Can you please ill in this form with your name, address and telephone contact 120

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Chapter 13. Border Control and Customs Border Control can be also called Immigraion Control. These are the quesions that you can expect to be asked at the Border Control when entering a foreign country: Can I have your passport, please? Where are you coming from? What is the purpose of your visit? Have you been to this country before? How long are you planning to stay? Where will you be staying? When asked about the purpose of your visit, use one of the following: I’m here as a tourist. I’m here on business. I’m here to atend a conference. I’m on a student exchange program. I’m visiing friends and family. I’m atending a wedding/ funeral. I’m here to work for … company.

Immigraion Oicer: Where will you be staying? Traveller: The Leopold Hotel, Main Square, Birmingham. Immigraion Oicer: How long are you planning to stay? Traveller: Four weeks. Immigraion Oicer: Where will you be staying? Traveller: The Leopold Hotel, Main Square, Birmingham. Immigraion Oicer: How are you going to support yourself during your stay? Traveller: My hotel and return icket are already paid for and I have 2 thousand pounds in cash spending money. I also have my credit card. Immigraion Oicer: Are you intending to work or look for work during your stay? Traveller: No. Immigraion Oicer: Are you married or single? Traveller: I’m married. Immigraion Oicer: Where is husband/wife? Traveller: He is Hong Kong. Immigraion Oicer: Can I see your return icket, please? Traveller: Here it is. Immigraion Oicer: Thank you, enjoy your visit. Traveller: Thanks.

Dialogue: Border Control Immigraion Oicer: Passport, please. Where are you coming from? Traveller: Hong Kong. Immigraion Oicer: What is the purpose of your visit? Traveller: I’m visiing my family in Birmingham. Immigraion Oicer: Have you ever been to the United Kingdom before? Traveller: Yes, twice. Immigraion Oicer: When was your last visit? Traveller: About two years ago. 122

Customs When crossing the border you have to go through Customs, where you will be asked: Do you have anything to declare? If you have items to declare, use Yes, I have … Dialogue: At Customs Customs Oicer: Do you have anything to declare? Traveller: Yes, I have excess cigaretes and alcohol. Customs Oicer: Can you show me the items, please? Traveller: Here you are. 123

Chapter 13. Border Control and Customs Border Control can be also called Immigraion Control. These are the quesions that you can expect to be asked at the Border Control when entering a foreign country: Can I have your passport, please? Where are you coming from? What is the purpose of your visit? Have you been to this country before? How long are you planning to stay? Where will you be staying? When asked about the purpose of your visit, use one of the following: I’m here as a tourist. I’m here on business. I’m here to atend a conference. I’m on a student exchange program. I’m visiing friends and family. I’m atending a wedding/ funeral. I’m here to work for … company.

Immigraion Oicer: Where will you be staying? Traveller: The Leopold Hotel, Main Square, Birmingham. Immigraion Oicer: How long are you planning to stay? Traveller: Four weeks. Immigraion Oicer: Where will you be staying? Traveller: The Leopold Hotel, Main Square, Birmingham. Immigraion Oicer: How are you going to support yourself during your stay? Traveller: My hotel and return icket are already paid for and I have 2 thousand pounds in cash spending money. I also have my credit card. Immigraion Oicer: Are you intending to work or look for work during your stay? Traveller: No. Immigraion Oicer: Are you married or single? Traveller: I’m married. Immigraion Oicer: Where is husband/wife? Traveller: He is Hong Kong. Immigraion Oicer: Can I see your return icket, please? Traveller: Here it is. Immigraion Oicer: Thank you, enjoy your visit. Traveller: Thanks.

Dialogue: Border Control Immigraion Oicer: Passport, please. Where are you coming from? Traveller: Hong Kong. Immigraion Oicer: What is the purpose of your visit? Traveller: I’m visiing my family in Birmingham. Immigraion Oicer: Have you ever been to the United Kingdom before? Traveller: Yes, twice. Immigraion Oicer: When was your last visit? Traveller: About two years ago. 122

Customs When crossing the border you have to go through Customs, where you will be asked: Do you have anything to declare? If you have items to declare, use Yes, I have … Dialogue: At Customs Customs Oicer: Do you have anything to declare? Traveller: Yes, I have excess cigaretes and alcohol. Customs Oicer: Can you show me the items, please? Traveller: Here you are. 123

Customs Oicer: You will have to pay duty on these items. You have 400 cigaretes more than you are allowed tax-free. The alcohol is ine. The cost for the cigarete duty will be 23 pounds. Traveller: Can I pay with my credit card, please? Customs Oicer: Yes, that’s ine. Do you have anything else to declare? Traveller: No. Customs Oicer: Put your suitcase on the desk, please. I will check it. Traveller: OK. Customs Oicer: There is a pack of cold meat in your suitcase. All raw meat products are banned items and cannot be brought into the country. I will seize and dispose of this. Traveller: I didn’t realise that. Can I eat it now? Customs Oicer: Yes. Traveller: Thank you.

Chapter 14. Car Rental Hiring a Car When hiring a car over a phone or face-to-face use I’d like to rent a car for … Hi, I’d like to rent a car for two persons plus luggage for two weeks staring from today please. These are some of the special requirements you may consider: Automaic or manual car; Petrol, diesel, hybrid or electric car; Car type: saloon, hatchback, estate, people carrier, 4x4 (four by four), luxury etc.; Mileage – limited or unlimited; Navigaion system; Child seat; Mobile Wi-Fi; Addiional Driver; Snow tyres, show chains, ski racks. Dialogue: Hiring a Car Customer: Hi, I’d like to rent a car for three persons plus luggage for ten days staring from tomorrow please. Company Representaive: What type of car would you like? Customer: A four-door, with plenty of boot space, preferably an estate. Company Representaive: We’ve got a BMW estate available, which is automaic. Customer: Is it petrol or diesel? Company Representaive: It’s a 6-speed automaic diesel. Customer: How much will that be for 10 days? Company Representaive: It will be 320 pounds for 10 days; that includes insurance.

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Customs Oicer: You will have to pay duty on these items. You have 400 cigaretes more than you are allowed tax-free. The alcohol is ine. The cost for the cigarete duty will be 23 pounds. Traveller: Can I pay with my credit card, please? Customs Oicer: Yes, that’s ine. Do you have anything else to declare? Traveller: No. Customs Oicer: Put your suitcase on the desk, please. I will check it. Traveller: OK. Customs Oicer: There is a pack of cold meat in your suitcase. All raw meat products are banned items and cannot be brought into the country. I will seize and dispose of this. Traveller: I didn’t realise that. Can I eat it now? Customs Oicer: Yes. Traveller: Thank you.

Chapter 14. Car Rental Hiring a Car When hiring a car over a phone or face-to-face use I’d like to rent a car for … Hi, I’d like to rent a car for two persons plus luggage for two weeks staring from today please. These are some of the special requirements you may consider: Automaic or manual car; Petrol, diesel, hybrid or electric car; Car type: saloon, hatchback, estate, people carrier, 4x4 (four by four), luxury etc.; Mileage – limited or unlimited; Navigaion system; Child seat; Mobile Wi-Fi; Addiional Driver; Snow tyres, show chains, ski racks. Dialogue: Hiring a Car Customer: Hi, I’d like to rent a car for three persons plus luggage for ten days staring from tomorrow please. Company Representaive: What type of car would you like? Customer: A four-door, with plenty of boot space, preferably an estate. Company Representaive: We’ve got a BMW estate available, which is automaic. Customer: Is it petrol or diesel? Company Representaive: It’s a 6-speed automaic diesel. Customer: How much will that be for 10 days? Company Representaive: It will be 320 pounds for 10 days; that includes insurance.

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Customer: That sounds ine. Company Representaive: How many drivers will there be? Customer: Just one. Company Representaive: So, that’s no addiional drivers. Do you require any extras like GPS or child seats? Customer: No, thank you. We will require snow tyres and chains. Company Representaive: That will be another 60 pounds making it 380 pounds in total. Customer: I forgot to ask – is it unlimited mileage? Company Representaive: No, you are limited to 100 kilometres a day. So, you’ll have a 1000 kilometres for 10 days. Customer: That should be enough. Company Representaive: When do you want to collect the car? Customer: 10 o’clock tomorrow morning please. Company Representaive: Please remember to bring your passport and full driving licence with you. Customer: Will do. Where are you located? Company Representaive: We are in the airport, by Terminal 1. You will see the signs. Customer: Thank you very much. I’ll see you in the morning. Collecting a Hire Car When collecing the hire car use I booked a hire car for collecion today at ... Hi, I phoned yesterday and booked a hire car for collecion today at 10 am. When collecing a hire car these are some of the phrases you may consider: Collision damage waiver; Where is the iller cap? There are scratches (dents) on the bodywork; The car interior is dirty; The windscreen is damaged; 126

Extras are missing; Show me that this damage is recorded; Is the fuel tank full or empty? Dialogue: Collecting a Hire Car Customer: Hi, I booked a BMW estate for collecion today at 10 am. Company Representaive: Hi, can I have your passport and driving licence please? Can I take your credit card details please? Please note, that a deposit of 200 pound will be taken of your credit card as of today. It will be refunded when the car is returned. Customer: How long will it take you to return the refund? Company Representaive: It is done immediately on the return date if there is no damage or fuel charges. Customer: I forgot to arrange the collision damage waiver. Can you add that to my bill, please? Company Representaive: Certainly, Sir. Your car is on the third loor secion B where our representaive will show you the vehicle. Enjoy your trip. Customer: Thank you! … Company Representaive: Good morning! Can I have your rental agreement, please? Customer: There you are. Company Representaive: This is your car, Sir. A white BMW estate with an automaic gearbox. Here are the keys. Customer: How do I refuel it? Company Representaive: The iller cap is on the right rear panel. The buton to open the panel is on the right hand side of the driver’s seat. Customer: Thank you. I can see a scratch on the rear passenger door. Is that recorded? Company Representaive: Yes, there are a few minor scratches. 127

Customer: That sounds ine. Company Representaive: How many drivers will there be? Customer: Just one. Company Representaive: So, that’s no addiional drivers. Do you require any extras like GPS or child seats? Customer: No, thank you. We will require snow tyres and chains. Company Representaive: That will be another 60 pounds making it 380 pounds in total. Customer: I forgot to ask – is it unlimited mileage? Company Representaive: No, you are limited to 100 kilometres a day. So, you’ll have a 1000 kilometres for 10 days. Customer: That should be enough. Company Representaive: When do you want to collect the car? Customer: 10 o’clock tomorrow morning please. Company Representaive: Please remember to bring your passport and full driving licence with you. Customer: Will do. Where are you located? Company Representaive: We are in the airport, by Terminal 1. You will see the signs. Customer: Thank you very much. I’ll see you in the morning. Collecting a Hire Car When collecing the hire car use I booked a hire car for collecion today at ... Hi, I phoned yesterday and booked a hire car for collecion today at 10 am. When collecing a hire car these are some of the phrases you may consider: Collision damage waiver; Where is the iller cap? There are scratches (dents) on the bodywork; The car interior is dirty; The windscreen is damaged; 126

Extras are missing; Show me that this damage is recorded; Is the fuel tank full or empty? Dialogue: Collecting a Hire Car Customer: Hi, I booked a BMW estate for collecion today at 10 am. Company Representaive: Hi, can I have your passport and driving licence please? Can I take your credit card details please? Please note, that a deposit of 200 pound will be taken of your credit card as of today. It will be refunded when the car is returned. Customer: How long will it take you to return the refund? Company Representaive: It is done immediately on the return date if there is no damage or fuel charges. Customer: I forgot to arrange the collision damage waiver. Can you add that to my bill, please? Company Representaive: Certainly, Sir. Your car is on the third loor secion B where our representaive will show you the vehicle. Enjoy your trip. Customer: Thank you! … Company Representaive: Good morning! Can I have your rental agreement, please? Customer: There you are. Company Representaive: This is your car, Sir. A white BMW estate with an automaic gearbox. Here are the keys. Customer: How do I refuel it? Company Representaive: The iller cap is on the right rear panel. The buton to open the panel is on the right hand side of the driver’s seat. Customer: Thank you. I can see a scratch on the rear passenger door. Is that recorded? Company Representaive: Yes, there are a few minor scratches. 127

We’ll examine the car together and make sure that any damage found is recorded. Customer: There is a litle dent here on the boot. Company Representaive: Yes, that is also recorded in the damage report here. Customer: Thank you. Can you show me how to work the navigaion system, please? Company Representaive: Yes, if you sit in the passenger seat I will give you a demonstraion. Customer: Thank you. I asked for snow tyres and chains. Have they been done? Company Representaive: Yes, the snow tyres are ited and the chains are in the boot, please have a look. Customer: Is the fuel tank full or empty? Company Representaive: The fuel tank is full and should be returned full. If you do not return it full, we will refuel it and charge you at our rate. Customer: Thank you very much. I will see you in 10 days/ Company Representaive: Have you got all the contact details in case of breakdown or accident? Customer: Oh no, I let them on the counter. I’ll be back shortly. Company Representaive: Have a nice trip. Returning a Hire Car When you walk into the car hire return oice use I am returning this car. Hello, I am returning this car. I parked it around the corner. These are some of the phrases you may consider when returning a hire car: The fuel tank is empty (full); There is a new scratch (dent) on the bodywork; Have you got a rubbish bin? I had a problem with the car … 128

Dialogue: Returning a Hire Car Customer: Hi, I am returning this car. Company Representaive: Yeah, I will come out with you and ill in the return form. Customer: Thank you. …. Company Representaive: Have you had any problems with the car? Customer: Yes, the speedometer is not working properly. And unfortunately, there is a new scratch on the front driver’s wing. Company Representaive: I’ll have a look at the scratch now. OK, I have recorded it. Customer: Will I be charged for the scratch? Company Representaive: There will be a charge. The damage will be assessed and our oice will inform you. Customer: If there is an addiional charge, will I be charged automaically? Company Representaive: Yes, we will debit your credit card and send you the invoice. Customer: How long will that take? Company Representaive: It will be done today. Customer: Can you please conirm that the fuel tank is full. Company Representaive: Yes, it is full and I have recorded it. Customer: We’ve removed our rubbish. Have you got a rubbish bin to put it in, please? Company Representaive: Just leave it there and I will deal with it. Customer: Thank you. Good bye. Company Representaive: Bye

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We’ll examine the car together and make sure that any damage found is recorded. Customer: There is a litle dent here on the boot. Company Representaive: Yes, that is also recorded in the damage report here. Customer: Thank you. Can you show me how to work the navigaion system, please? Company Representaive: Yes, if you sit in the passenger seat I will give you a demonstraion. Customer: Thank you. I asked for snow tyres and chains. Have they been done? Company Representaive: Yes, the snow tyres are ited and the chains are in the boot, please have a look. Customer: Is the fuel tank full or empty? Company Representaive: The fuel tank is full and should be returned full. If you do not return it full, we will refuel it and charge you at our rate. Customer: Thank you very much. I will see you in 10 days/ Company Representaive: Have you got all the contact details in case of breakdown or accident? Customer: Oh no, I let them on the counter. I’ll be back shortly. Company Representaive: Have a nice trip. Returning a Hire Car When you walk into the car hire return oice use I am returning this car. Hello, I am returning this car. I parked it around the corner. These are some of the phrases you may consider when returning a hire car: The fuel tank is empty (full); There is a new scratch (dent) on the bodywork; Have you got a rubbish bin? I had a problem with the car … 128

Dialogue: Returning a Hire Car Customer: Hi, I am returning this car. Company Representaive: Yeah, I will come out with you and ill in the return form. Customer: Thank you. …. Company Representaive: Have you had any problems with the car? Customer: Yes, the speedometer is not working properly. And unfortunately, there is a new scratch on the front driver’s wing. Company Representaive: I’ll have a look at the scratch now. OK, I have recorded it. Customer: Will I be charged for the scratch? Company Representaive: There will be a charge. The damage will be assessed and our oice will inform you. Customer: If there is an addiional charge, will I be charged automaically? Company Representaive: Yes, we will debit your credit card and send you the invoice. Customer: How long will that take? Company Representaive: It will be done today. Customer: Can you please conirm that the fuel tank is full. Company Representaive: Yes, it is full and I have recorded it. Customer: We’ve removed our rubbish. Have you got a rubbish bin to put it in, please? Company Representaive: Just leave it there and I will deal with it. Customer: Thank you. Good bye. Company Representaive: Bye

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Chapter 15. Social Events A formal event – be it a party or a wedding – requires a formal invitaion. A formal invitaion leter would usually end with the abbreviaion RSVP, which means “request for responses”, from French ‘répondez s’il vous plaît’. If you receive a formal writen invitaion, you have to respond in wriing, conirming your atendance or non-atendance. Invitaions to less formal events are made via emails, phone calls and social network. A Party If you are a party host calling or wriing to your future guests, your invitaion should give them the following informaion: date, ime and locaion of the event, your contact informaion, is it a themed party or is there a dress code, can your guests bring other guests with them and whether your guests are expected to contribute to the party (i.e. you ask them to bring drinks). When inviing someone in a face-to-face conversaion or over the phone, start your conversaion with a ‘small talk’ chat, then let them know about your party. Make sure that the person you are talking to does not feel obliged to say ‘yes’. Party Host: Hi, Margaret, how are you? Guest: Hi, Kelly, not too bad, and you? Party Host: I’m ine. Both Jason and I are looking forward to geing away for a couple of weeks. Guest: Where are you going to? Party Host: Tunisia. Guest: Lovely! Party Host: Oh, on our return we are having a beach party on the Sandy Beach. That will be on Saturday, October 17, staring at 11 am. We’ll play some beach games followed by a barbeque with lots of beer. It will be fun! We‘d really love you to come. 130

Guest: Wow, sounds great! Can I bring my boyfriend with me? Party Host: Sure, the dress code is Hawaiian. Guest: Do you want us to bring anything with us? Party Host: Just yourselves and some beer. We’re doing the food. If you talk to someone and they invite you to a party, if you accept the invitaion use Great. I’ll be there or Thanks, I’m looking forward to it. If you do not accept the invitaion use Sorry, I can’t make it, or I’d really like to come to your party, but unfortunately I can’t. If you cannot atend due to a paricular reason, explain that to the host: I’m sorry, I’m going out for a meal that night. If you are not sure about atending use Can I get back to you on that? Or I’m not sure if I can make it. When do you need to have an answer by? If it is a birthday or anniversary party, on your arrival say to the host Happy Birthday or Happy Anniversary. It is customary to give a git at that type of event. During the party use the usual ‘small talk’ introducing yourself if needed. When leaving the party you should thank the hosts and say how much you enjoyed it. Examples: Thanks for a great party! I really enjoyed tonight. The food was wonderful. Thanks for inviing me. Can’t wait ill the next one. Wedding A wedding tradiionally consists of three parts: a wedding ceremony (where the marriage is conducted), a recepion (meal and speeches) and an evening funcion (party). A wedding invitaion would clearly state which part of the wedding the person is invited to. 131

Chapter 15. Social Events A formal event – be it a party or a wedding – requires a formal invitaion. A formal invitaion leter would usually end with the abbreviaion RSVP, which means “request for responses”, from French ‘répondez s’il vous plaît’. If you receive a formal writen invitaion, you have to respond in wriing, conirming your atendance or non-atendance. Invitaions to less formal events are made via emails, phone calls and social network. A Party If you are a party host calling or wriing to your future guests, your invitaion should give them the following informaion: date, ime and locaion of the event, your contact informaion, is it a themed party or is there a dress code, can your guests bring other guests with them and whether your guests are expected to contribute to the party (i.e. you ask them to bring drinks). When inviing someone in a face-to-face conversaion or over the phone, start your conversaion with a ‘small talk’ chat, then let them know about your party. Make sure that the person you are talking to does not feel obliged to say ‘yes’. Party Host: Hi, Margaret, how are you? Guest: Hi, Kelly, not too bad, and you? Party Host: I’m ine. Both Jason and I are looking forward to geing away for a couple of weeks. Guest: Where are you going to? Party Host: Tunisia. Guest: Lovely! Party Host: Oh, on our return we are having a beach party on the Sandy Beach. That will be on Saturday, October 17, staring at 11 am. We’ll play some beach games followed by a barbeque with lots of beer. It will be fun! We‘d really love you to come. 130

Guest: Wow, sounds great! Can I bring my boyfriend with me? Party Host: Sure, the dress code is Hawaiian. Guest: Do you want us to bring anything with us? Party Host: Just yourselves and some beer. We’re doing the food. If you talk to someone and they invite you to a party, if you accept the invitaion use Great. I’ll be there or Thanks, I’m looking forward to it. If you do not accept the invitaion use Sorry, I can’t make it, or I’d really like to come to your party, but unfortunately I can’t. If you cannot atend due to a paricular reason, explain that to the host: I’m sorry, I’m going out for a meal that night. If you are not sure about atending use Can I get back to you on that? Or I’m not sure if I can make it. When do you need to have an answer by? If it is a birthday or anniversary party, on your arrival say to the host Happy Birthday or Happy Anniversary. It is customary to give a git at that type of event. During the party use the usual ‘small talk’ introducing yourself if needed. When leaving the party you should thank the hosts and say how much you enjoyed it. Examples: Thanks for a great party! I really enjoyed tonight. The food was wonderful. Thanks for inviing me. Can’t wait ill the next one. Wedding A wedding tradiionally consists of three parts: a wedding ceremony (where the marriage is conducted), a recepion (meal and speeches) and an evening funcion (party). A wedding invitaion would clearly state which part of the wedding the person is invited to. 131

If you wish to informally invite someone to your wedding use we’re geing married on … We’d like you to atend... We’re geing married on Saturday, 17th October at St. John’s Church. We’d like you to atend the ceremony and the evening do, which starts at 7 o’clock in the New Inn. If you talk to someone and they invite you to their wedding, if you accept the invitaion use Thanks, I’d love to atend. If you do not accept the invitaion use I’m sorry, I would really love to atend, but unfortunately I cannot.

If you wish to send lowers use What address can I send lowers to? What arriving to a funeral or a wake, express your condolences, use Please accept my sincere condolences. When leaving a funeral or a wake, if you know the person very well, you can give them a hug and say I’m very sorry for your loss. If you need anything, give me a shout. If you are not well acquainted, use Again, please accept my sincere condolences.

If you are not sure about atending use I am not sure at the moment. I will let you know as soon as I can. When congratulaing the newlyweds use Congratulaions on your marriage; May you have a long and happy life together or I wish you both the best. When leaving a wedding event, if you see the bride and groom, use Thank you very much. I’ve had a wonderful day. Funeral If you wish to invite someone to a funeral use I’m leing you know that … passed away. The funeral is … The wake is … If you are able to atend, can you let me know in advance. I’m leing you know that my dad passed away on Tuesday. The funeral is on Monday, 7th January, at 3pm in St Monica’s Church. The wake is at 5pm in the King George Pub. If you are able to atend, can you let me know in advance? If you are invited to a funeral and you accept the invitaion use I’m sorry to hear about your loss. I can assure you I will be there. If you do not accept the invitaion use I’m sorry for your loss. I’m so sorry, but I cannot atend. 132

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If you wish to informally invite someone to your wedding use we’re geing married on … We’d like you to atend... We’re geing married on Saturday, 17th October at St. John’s Church. We’d like you to atend the ceremony and the evening do, which starts at 7 o’clock in the New Inn. If you talk to someone and they invite you to their wedding, if you accept the invitaion use Thanks, I’d love to atend. If you do not accept the invitaion use I’m sorry, I would really love to atend, but unfortunately I cannot.

If you wish to send lowers use What address can I send lowers to? What arriving to a funeral or a wake, express your condolences, use Please accept my sincere condolences. When leaving a funeral or a wake, if you know the person very well, you can give them a hug and say I’m very sorry for your loss. If you need anything, give me a shout. If you are not well acquainted, use Again, please accept my sincere condolences.

If you are not sure about atending use I am not sure at the moment. I will let you know as soon as I can. When congratulaing the newlyweds use Congratulaions on your marriage; May you have a long and happy life together or I wish you both the best. When leaving a wedding event, if you see the bride and groom, use Thank you very much. I’ve had a wonderful day. Funeral If you wish to invite someone to a funeral use I’m leing you know that … passed away. The funeral is … The wake is … If you are able to atend, can you let me know in advance. I’m leing you know that my dad passed away on Tuesday. The funeral is on Monday, 7th January, at 3pm in St Monica’s Church. The wake is at 5pm in the King George Pub. If you are able to atend, can you let me know in advance? If you are invited to a funeral and you accept the invitaion use I’m sorry to hear about your loss. I can assure you I will be there. If you do not accept the invitaion use I’m sorry for your loss. I’m so sorry, but I cannot atend. 132

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Donald Caldwell & Sve Brook Pocket Guide to Everyday Conversaional English

Printed and Bound in Odessa by Oleg Karpenkov

Donald Caldwell & Sve Brook Pocket Guide to Everyday Conversaional English

Printed and Bound in Odessa by Oleg Karpenkov