ISO 9001 Registration for Small and Medium-Sized Software Enterprises 9780773573970

Table of contents :
Cover
Title
Copyright
Contents
I. Preface
Purpose
Benefits of This Book
How to Use This Book
Highlights of IS0 9000
Principles Underlying IS0 9000
Software Developers and IS0 9001 Registration
Benefits of IS0 9001 Registration
How This Book was Developed
II. Phase-by-Phase "How To" Approach to IS0 9001 Registration
Phase 1: The Start
Phase 2: Selection of a Registrar
Phase 3: Preparation for the Audit
Phase 4: Pre-Audit Assessment
Phase 5: The Audit
Phase 6: Post-Audit Compliance
Phase 7: IS0 9001 Registration
Phase 8: Annual Surveillance Visits
III. Answers to Frequently Asked Questions
What are the critical factors for successful IS0 9001 registration?
How much does registration to IS0 9001 cost?
How long does it take to register to IS0 9001?
What are the criteria for selecting a registrar?
What documentation will the audit team require?
How can software quality be measured?
How long does registration last?
Can the firm be delisted?
Is a consultant needed?
What are the differences among the Software Engineering Institute's Capability Maturity Model, IS0 9001, and the Malcolm Baldrige National Quality Award?
What courses are available?
What is a bilateral MOU?
What is TickIT certification?
What is ITQS?
Should IS0 9001 affect the company's other QMS?
How does a company build evidence of a disciplined software development process?
What types of non-compliances notices are there?
Must IS0 9001 registered companies comply with revisions to the standard?
What are some complaints about IS0 9000?
IV. Guidelines for the Application of IS0 9001 to Software Development
Quality Management System - Framework
Quality Management System - Life Cycle Activities
Quality Management System - Supporting Activities
V. Sources of Information
Accredited Registrars
To Obtain IS0 Standards or a List of Accredited Registrars
Publications
Other Sources of Information
VI. Appendices
Appendix A: Nations That Have Adopted IS0 9000
Appendix B: International Standards on Quality
Appendix C: The 20 Requirements of IS0 9001
Appendix D: IS0 9001/9000-3 Coverage of Software Development Processes
Appendix E: Implementation Schedule (Amita Management & Information Technology Adaptors Corp.)
Appendix F: Typical Components of a Software Company's QMS Documentation
Appendix G: QMS Documentation Table of Contents (Software Kinetics Ltd.)
Appendix H: The Documentation Hierarchy of a Typical QMS
Appendix I: Metrics Template
Appendix J: The 5 Levels of the SEI Capability Maturity Model
Appendix K: The 7 Elements of the Malcolm Baldrige National Quality Award
VII. Glossary
VIII. Bibliography
IX. Index

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