Implementing Service Quality Based on ISO/IEC 20000 : A Management Guide [3 ed.] 9781849284431, 9781849284424

You know how good you are at IT Service Management - but how do you tell your customers? ISO/IEC 20000 is the internatio

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Implementing Service Quality Based on ISO/IEC 20000 : A Management Guide [3 ed.] 9781849284431, 9781849284424

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Implementing Service Quality in IP Networks 047084793X, 9780470847930, 9780470862445
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Implementing An Information Security Management System: Security Management Based On ISO 27001 Guidelines 1484254120, 9781484254127, 9781484254134
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Managing Information in Organizations: A Practical Guide to Implementing an Information Management Strategy 9781137316684, 1137316683
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Telecommunications Quality of Service Management: From Legacy to Emerging Services [[New ed.] 0852964242, 9780852964248
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Total Quality Management in Human Service Organizations [1 ed.] 9781452254364, 9780803949508
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