Idealized Design: Creating an Organization's Future [1 ed.] 0131963635
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English Pages [336] Year 2006
![Idealized Design: Creating an Organization's Future [1 ed.]
0131963635](https://dokumen.pub/img/200x200/idealized-design-creating-an-organizations-future-1nbsped-0131963635.jpg)
- Author / Uploaded
- Russell L. Ackoff
- Jason Magidson
- Herbert J. Addison
- Categories
- Business
- Management
Table of contents :
Cover
CONTENTS
FOREWORD
PREFACE
INTRODUCTION: THE BIRTH OF AN IDEA
PART I: IDEALIZED DESIGN: THE BASICS
CHAPTER 1 THE STAGES OF IDEALIZED DESIGN
The Evolution of Idealized Design
The Process of Idealized Design
Constraints and Requirement
Anticipating the Future
Effects of Idealized Design
Idealized Design at General Motors
Summary
CHAPTER 2 ORGANIZING THE PROCESS
Who Should Be Involved?
Frequency and Duration of Design Sessions
Facilitators
Recording the Sessions
Procedural Rules
Constrained and Unconstrained Designs
Consensus Design
Conference Facilities and Equipment
Summary
CHAPTER 3 PREPARING FOR AN IDEALIZED DESIGN PROCESS
Formulating the Mess
Preparing a Mission Statement
Specifying the Properties Desired in the Design
Summary
PART II: IDEALIZED DESIGN: APPLICATIONS—THE PROCESS IN ACTION
CHAPTER 4 BUSINESS ENTERPRISES
Common Content of Designs
Repetitive Design Features
A Supermarket Chain at the Crossroads
Summary
CHAPTER 5 NOT-FOR-PROFIT AND GOVERNMENT ORGANIZATIONS
An Opera School Reinvents Itself
Visiting Nurses Face a Financial Crisis
Reorganizing Communications in the White House
Summary
CHAPTER 6 PROCESS IMPROVEMENT
Internal Markets Transform Internal Monopolies
Opening a Company’s Computing Services to Competition
Solving the Perennial Problem of Transfer Pricing
Transforming a Procurement Process
Facilitating a Joint Venture
Summary
CHAPTER 7 PROBLEM DISSOLVING
The Four Ways of Treating Problems
Ending Labor Violence on City Buses
Improving Productivity at Coated Papers
Preserving an Organization That Preserves Life
Issuing Licenses in Mexico City
Summary
CHAPTER 8 FACILITIES AND SITES DESIGN
Improving Sales by Improving the Layout of a Store
Improving the Quality of Air Travel
Summary
CHAPTER 9 TAKE THE PLUNGE
Overcoming Today’s Crisis
Making a Good Organization Better
Making Work More Satisfying
Overcoming Obstacles to Idealized Design
Summary
PART III: IDEALIZED DESIGN: NO LIMIT—APPLICATIONS TO WORLD CHALLENGES
CHAPTER 10 THE URBAN CHALLENGE
An Urban Automobile
A Redesign of Paris and Beyond
CHAPTER 11 THE HEALTH-CARE CHALLENGE
A National Health-Care System
A Health-Care Mall
CHAPTER 12 THE CHALLENGE TO GOVERNMENT
A National Election System
A New United Nations
A Response to Terrorism
PART IV: COMPLETE IDEALIZED DESIGNS
CHAPTER 13 ENERGETICS (BUSINESS ENTERPRISE)
Introduction
The Internal Economy
Organizational Structure
Organizational Learning and Adaptation
Human Resources Development
CHAPTER 14 ACADEMY OF VOCAL ARTS (NOT-FOR-PROFIT)
Introduction
The Organization Involved
The Planning Process
The Application
What Has Been Done
Results
Impact Assessment
Conclusion
References
CHAPTER 15 WHITE HOUSE COMMUNICATIONS AGENCY (GOVERNMENT)
Introduction
Meet WHCA
Setting the Stage
Enter the Change Agent
Understanding the Culture
Key Cultural Influences
Getting Started
Changing the System
Organizational Redesign
Board Structure and Participation
Results
Other Changes
Managing Fear
Role of Leader
Holding the Gains
Further Study
Note
References
ENDNOTES
ANNOTATED BIBLIOGRAPHY
INDEX
A
B
C
D
E
F
G
H
I
J–K–L
M
N
O
P
Q–R
S
T
U
V
W–Z
