Gregg College Keyboarding & Document Processing Lessons 61-120 [11 ed.] 0077319400, 9780077319403

Citation preview

Ober

e Johnson

e Zimmerly

a 11e

eqrsere

TESORO)

College Keyboarding & Document Processing

GDP/11: Your complete learning system.

Your guide to success.

ONE SOFTWARE. ONE SYSTEM. ONE SOLUTION. INTEGRATED SYSTEM Together, the book and software systematically lead students through each lesson.

Cohesive system to provide an easy path to success.

ONLINE SOFTWARE New! Online functionality. Same program, now Web-based! Partial local installation option allows typing exercises to be downloaded and completed offline. Greater accessibility for use at home, in class, and in labs — perfect for distance learning! Easy-to-use interface.

Seamless updates. Automatic keyboarding and formatting error scoring.

oaaaaeenasor a a—

Feu trare 4

I

een

pL PELELL LL ce a a

iran Breer

merrier

nanan

4} Prescriptive Drills _

For more information, please visit us at www.mhhe.com/gdp11

Ober e Johnson

e Zimmerly

( LESSONS 61-120.)

Scot Ober Ball State University

Jack E. Johnson University of West Georgia

Arlene Zimmerly Los Angeles City College

Visit the College Keyboarding Web site at www.mhhe.com/gdp11

—\\

Connect Learn

Succeed” ~wo

The McGraw-Hill Companies

-—\\ Connect Learn

Succeed” wt GREGG COLLEGE KEYBOARDING

& DOCUMENT

PROCESSING, LESSONS 61-120

Published by McGraw-Hill, a business unit of The McGraw-Hill Companies, Inc., 1221 Avenue of the

Americas, New York, NY, 10020. Copyright © 2011 by The McGraw-Hill Companies, Inc. All rights reserved. Previous editions © 1957, 1964, 1970, 1979, 1984, 1989, 1994, 1997, 2002, 2006, and 2008.

No part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written consent of The McGraw-Hill Companies, Inc.,

including, but not limited to, in any network or other electronic storage or transmission, or broadcast for distance learning.

Some ancillaries, including electronic and print components, may not be available to customers outside the United States.

This book is printed on acid-free paper. 67890

RMN/RMN

10987654321

ISBN 978-0-07-731940-3 MHID 0-07-731940-0

Vice President/Editor in Chief: Elizabeth Haefele Vice President/Director of Marketing: John E. Biernat

Executive editor: Scott Davidson Director of Development, Business Careers: Sarah Wood Editorial coordinator: Alan Palmer Marketing manager: Tiffany Wendt Lead digital Ree manager: Damian Moshak Senior digital product manager: Lynn M. Bluhm Digital product specialist: Randall Bates Director, Editing/Design/Production: Jess Ann Kosic

Project manager: Marlena Pechan Senior production supervisor: Janean A. Utley

Senior designer: Marianna Kinigakis Senior photo research coordinator: Lori Kramer Digital production coordinator: Brent Dela Cruz

Digital developmental editor: Kevin White Outside development house: Debra Matteson Cover credit: © Robert Adrian Hillman/Shutterstock Cover design: Jessica M. Lazar Interior design: Jessica M. Lazar and Laurie J. Entringer, BrainWorx Studio, Inc. Typeface: 11/13.5 Adobe Garamond Pro Compositor: Lachina Publishing Services Printer: RR Donnelley, Menesha Credits: The credits section for this book begins on page I-12 and is considered an extension of the copyright page.

The Library of Congress has cataloged the single volume edition of this work as follows Ober, Scot, 1946-

Gregg college keyboarding & document processing. Lessons 1-120 / Scot Ober,

Jack E. Johnson, Arlene Zimmerly. — .cm Includeds index. ISBN-13: 978-0-07-337219-8

11th ed.

(Lessons 1-120)

ISBN-10: 0-07-337219-6 (Lessons 1—120) ISBN-13: 978-0-07-734422-1

ISBN-10: ISBN-13: ISBN-10: ISBN-13: ISBN-10:

(Lessons 1—20)

0-07-734422-7 (Lessons 1—20) 978-0-07-731936-6 (Lessons 1-60) 0-07-731936-2 (Lessons 1-60) 978-0-07-731940-3 (Lessons 61—120) 0-07-731940-0 (Lessons 61-120)

1. Word processing—Problems, exercises, etc. 2. Keyboarding—Problems, exercises, etc. 3. Commercial correspondence—Problems, exercises, etc. 4. Report writing—Problems, exercises, etc. I. Johnson, Jack E. Il. Zimmerly, Arlene. III. Title. IV. Title: Gregg college

keyboarding and document processing. Z52.3.G74 2011 652.3'0076—dc22

2009037843

The Internet addresses listed in the text were accurate at the time of publication. The inclusion of a Web site does not indicate an endorsement by the authors or McGraw-Hill, and McGraw-Hill does not guarantee the accuracy of

the information presented at these sites. www.mbhe.com

Welcome to

Gregg College Keyboarding & 11th Document Processing

Edition

! GREGG

1le

College Keyboarding & Document Processing

College Keyboarding & Cc

Ociimeni Diocumen t

>)

“rocessing JQf

4

Word Manual

aksiaqe route) anlAVige} ey

Data

|

that lesson’s speed

Companies

:

that

place

major

S process called data mining. They quantities of data they get from decides buying

goal.

PRACTICE:

Poi. Be ehexe, Taxi see me.vAllé Why hin? We @id., don’)

difficulty, contain all letters of the alphabet, and are the exact length to

TECHNIQUE

Read Roll

The timed writings in every evennumbered lesson are controlled for

needed

C.

mining

to send patterns.

tracks

ads

buying

ads

habits

to them based

Data

mining

on

can

the

Internet

use

a

3 look for patterns in the those who visit Web sites. of

customers

on their also

current

be used

to

and

then

and past explain

| buyer behavior and to look at trends. First, a survey is filled out, and then the results are gathered and stored a file to be analyzed in detail at a later time. {

‘i }

in

Welcome to Gregg College Keyboarding & Document Processing

vii

Language Arts A critical document processing skill Language Study the rules at righ’

y@

Arts i

D. COMMAS AND SENTENCES Use a comma between independent clauses joined by a coordinate conjunction

(unless both clauses are short). Ellen left her job with IBM, and she and her sister went to Paris.

Language arts (punctuation rules,

i

The

usage, proofreading, composing, and

} }

underline calls

f attention | to a point in the

spelling) are systematically covered.

But: Ellen left her job with IBM and went to Paris with her sister. But: John drove and I navigated.

Note; An independent clause is one that can stand alone as a complete sentence. The most common coordinate conjunctions are and, but, or, and nor.

| sentence where a |comma

might

|

mistakenly be

ieinserted.

Short, easy-to-grasp exercises are incorporated throughout Lessons 21—120 with increasing difficulty. The rules are presented, practiced, and then illustrated in the documents that

Use a comma after an introductory expression (unless it is a short prepositional phrase).

Before we can make a decision, we must have all the facts. But: In 2008 our nation elected a new president.

students type in that lesson—for imme-

Note: An introductory expression is a group of words that come before the subject and verb of the independent clause. Common prepositions are to, in, on, of, at, by, for, and with.

diate reinforcement. Edit each sentence to correct any errors.

|

If you )

agree

On Friday

Mr. Ray will interpreter.

Ella

dictated

Melvin

left |

I will

we will lead

Hancock

know.

the upcoming and Ms.

Guy

campaign.

will

be

the

I typed.

a job

for a two-week

Now that it is light furniture.

It was

Mr.

to discuss

the delegation

and

accepted

let

meet

in Miami

that

starts

in July

and

then

vacation. outside

a well-deserved

we

victory

can

and

begin

moving

it didn’t

come

the

any

too

soon.

(Corespondence | a \ Business Lotter in

}

Block Style

J

, introductory expression

October 10, 20-- | Mr. Nick Limpett | Marketing Manager | Secure Investments Inc. | 398 East Wacker Drive | Chicago, IL Sie Mr. Limpett:

nentopiate mecting? I

the Paradise Valley Resmt in

T Oa busuigiembacven malig Dhar Sonovm Desert views are minutes away from the largest mall inthe Southwest and hundreds of hoppr, galleries, ant Scottsdale eateries. We are conveniently hocated nly 12 mikes from Phoenix Sky Harbor International Airport. Paradise Valley Resort hor40,000 spuane feetofflerible meeting space, inchuding stunning outdoor venues. Our Chane cea] Hae te

, independent clause

7 WPve enckosed several brochures for your , Let me know if 9 can be of service in any way. Your success is our success, and J hope to hear from you soon. Sincerely your, | Ms, Yukie Mays | Corporate Event

vill

Welcome to Gregg College Keyboarding & Document Processing

New! Expanded Ten-Key Practice

Students learn to touch-type the entire

UNIT4

SUPPLEMENTARY LESSON

Supplementary Lesson: Ten-Key Numeric Keypad

ten-key pad—a frequent job requirement. After Lesson 20, a new Ten-Key Numeric Keypad supplementary lesson teaches the touch typing of both the number keys and the arithmetic operators

i

Goals * Touch-type the ten-key numeric keypad keys.

New Keys

(+ - * and /)—for a total of 55 new lines of drills.

—

a. THE BM, GB, ano Bi keys To input numbers using the ten-key numeric keypad, you must activate the Num Lock (Numeric Lock) key. Usually, an indicator light signals that the Num Loex is activated. On the keypad, 4, 5, and 6 are the home-row keys. Place your fingers on the keypad home row as follows:

+ J finger on 4

+ L finger on 6

* K finger on 5 On most computers, there is a raised line or dot on the 5 key to help you easily locate the home-row position when using the keypad. Use your Sem finger to control the Enrer key. For the exercises in A-F that follow:

1. Ensure that Num Lock is activated.

3. Type the first column from top to bot-

2. Press Enver after typing the final digit of each number.

tom; then move to the next column. 4. Keep your eyes on the copy.

444

455

466

544

566

555

644

656

456

654

666

445

466

554

556

664

665

456

654

454

464

546

564

655

456

on

B. THE B®, Gano Gi xeys Use theJ finger to control the 7, the K finger to control the 8, and the L finger to control the 9. 474

585

696

549

984

747 774

858 885

969 996

485 658

645 489

447

558

669

846

647

744

855

966

476

867

ERR BE

E. NUMERIC KEYPAD REVIEW

pees

Bem) rJ|\sji o ee

me

sfa

@ t

Type the first column from top to bottom; then move to the next column, Press ENTER

after the last number in each column to display the resule.

933+ 655175* 217

790/ 835186 614

338% 878512+ 903+ = 444+ = 537" 579/ 324/ 890247 868 563 ST

587+ 25836 546 :

764/ —-791762% 912 LLANE

Welcome to Gregg College Keyboarding & Document Processing

ix

Word Processing Commands Introduced on a need-to-know basis Formatting E. WORD

© GO TO

PROCESSING:

ITALIC AND UNDERLINE

Study Lesson 30 in your Word Manual. Complete all of the shaded steps while at your computer. Then format the documents that follow.

Document Processing Word

processing

duced

when

1

a particular

commands

they are

j

1

needed

]

job (in this

are to

intro-

{Correspondence | 30-17 Memon cee)

format

) H

e

lesson,

MEMO TO: All Executive Assistants | FROM: Robbie Holt, Staff Development Coordinator | DATE: March 25, 20— | SUBJECT: Standardizing Document Formats 4 Last month we received our final shipment of new laser printers. The installation of these printers in your offices marked the final phaseout of all ink-jet printers.

§] Because all of us can now use a variety of standardized fonts in our

students

preeine uo text to be

emphasized.

need to learn the Italic and Underline commands).

Italicize the book title.

Students are referred to the corresponding lesson in the Word Manual, which

correspondence, please note the following change: From now on, all titles in tables correspondence, and reports should be set in Calibri 14. This new formatting change will help us to standardize our communications. 4] The latest edition of the book Quick Reference for the Automated Office has two pages of helpful information on laser printers, | have attached my comments. Please read these pages carefully, and we will discuss them at our next meeting. urs | Attachment

contains step-by-step directions, with screen shots and practice exercises so

that students don’ get lost.

iew

Correspondence Rev Deoe

When students finish the practice exer-

30%

PERERA RENE

cises in the Word Manual, they are

LESSON

Italic and Underline

referred back to the text.

To italicize or underline text as you type:

al Italic button

Underline

U = button

planter? italic text

y

underlined text’

1, From the Home tab, Font group, click the Italic or Underline button. Or: Press Creu + I (italic) or Creu + U (underline).

2. Type the text you want italicized or underlined; then click the Italic or Underline button again to turn off italic or underline. To italicize or underline existing text:

1. Select the text to be italicized or underlined; or for a single word, simply click inside the word.

2. Click the Italic or Underline button. Or: Press Creu + I or Creu + U.

@ Italic and Underline are toggle buttons. Click the button once to activate the feature and again to deactivate it. To undo this formatting, select the text and then click the desired button. @p REFER TO Word Manua! ee lea, From the Quick Acdiss

flocibar

Use Quick Print to immediately print a copy of the entire document on Q YP PY your default printer: from the Microsoft Office button, click the list arrow to the right of the Print button, and click Quick Print. See Lesson 21 for steps

Q

to add Quick Print to the toolbar.

PRACTICE 1. Type the first line—underline “not” and italicize the book title, To

3. Click the desired print options from the Print window.

Kill aMockingbird; press ENTER | time, and type the second sentence

exactly as shown: Print

Tea]

Penta

ee—_ Type

ary:

] were: vseo02 coment ageree

insertion point.

came peat

just the flage containing Pte

1

I will

not

.

I will

have

copes

|

Naberofoscen [fT

.

a

Poges:

Click Pagles, and type the

page rare if you want to print onlyffertain pages (for example,

#ping “2-4” would

causefpages 2 through4 of

afocument to print)

I ieeceoscomet) coms eg

| Sen torcsmpe tee et | souL oureure

}

Prne what: ‘Cocwment

& Zoom

pons

TE] Poreredtes

(mpage

(Gree)

fa

[ine

saletoomersit: [esain

Ga)

|

———[s] ]

Eee)

F) To print only a part of a document, select the desired text. Click the Microsoft Office button, point to the Print button, and click Print or press Crru + P. Under Page range, click Selection.

© PRACTICE Continued) Clik

with your instructor

bepreiprinting anvabipg)

1. Print 2 copies of practice-24, 2. Save changes to practice-24, and return to GDP.

GOTO Textbook

x

have

time

to read

To Kill

a Mockingbird

before Friday.

page to print

Click Curren

=

rolacwec 3000

Welcome to Gregg College Keyboarding & Document Processing

.

time

:

to read This

Old House

GDP Instructor Help Right where you need it! |

LESSON 27

UNITS

Business Letters With

|_LESSON

ss

27

LESSON 2

Enclosure Notations

FOCUS

anacement_ (~)

7. Correct 8, dictated,

Suggested Schedule:

Warmup.

at

Skillbuilding Language Ans

W |

Document Processing Total

28! 50"

{ckly

B. MAP+: ALPHABET Feller the GDP selimatc direcslans forWis

TEACH Language Arts

A. WARMUP.

sus

LESSON 27-D Review the most

commonly used coordinate conjunctions (and, but, or, and nor). Mtyour students ara not using the GOP software, have them type a correct version of the paragraph.

exetelsé rolnproye

heysteokioy.aicund

C. PROGRESSIVE PRACTICE: ALPHABET: on

scatters

far thiy

that an enclosure notation is a reminder to the sender snd the recipient that something should be. included with the letter. BEI E EARLE a nrc

Formatting

ex rsi e ta inp

£. ENCLOSURE NOTATIONS

Language Arts

BTC:

ee

CORRESPONDENCE 27-6 Roview

D. COMMAS AND SENTENCES \dependont clauses joined by a coordinate conjunction hort)

the purpose of the{isymbol that

na} | 7301 East Gold Dust

|

indicates a new paragraph and the | symbol that indicates the and of aline, Encourage students to read Correspondence 27-6 so that they understand what is being enelosod with the letter and why. Remind students to press Ennik one time to move from the reference initials to the enclosure notation. Point out the application of two fanguage arts rules in this letter.

Coreapondence 27-6

The Instructor Wraparound Edition (IWE) offers lesson plans and

reduced-size student pages (shown in the red border above) to enhance classroom instruction. In addition to a mini-methods section at the front of the WE, the side and bottom panels on each lesson page contain:

B®

'nstructor Wraparound Ed

saksasahnison. =} Ziencherte

e Suggested times for each lesson part e Miniature copies of the solutions for the documents students type in that lesson

e Solutions to language arts activities e Marginal teaching notes—right where they are needed

oarding "ror essing

Welcome to Gregg College Keyboarding & Document Processing

XI

No More Grading Papers! New! GDP now scores both keystroking and formatting errors —

=

GDP. \

Instructors decide whether to have

College Keyboarding & Document

Processing

|,

Joe Student

@ 326: Sustained Practice: Alternate-Hand Words

@ 32C: 3-Minute Timed Writing

they

| Formatting Errors: 5

@ 32D: Multipage Business

Reports

to assign

@

Formatting Change

32£; Business Reports with

Paragraph Headings

bate

persian

@ Report 32-3: Business Report

green.

Documents don’t need

=

j

i

Title Line 1: Not bold

© 22F: Word Processing! Page

Report 32-41 Business Report

| Error 1

Byline: Font change (unnecessary)

1

Date: Font size change (unnecessary) Paragraph 1: Alignment change (unnecessary)

1 1

Side Heading 1: Not bold

1

Lesson 33

to be printed because they are stored and graded electronically.

Rough-Draft Business Reports with Lists Lesson 34

Multipage AcademieiReports vith Lists Lesson 35

More Rough-Draft Reports

New! The customizable GPS (Grade Posting System) gradebook allows complete flexibility in setting up grades—with an easy-to-use, intuitive interface. Students can check their current average at any point in the school term, and instructors can save the gradebook in a comma-delimited format for uploading to Excel or to

learning management systems (LMS) such as Blackboard or Angel.

Lam.

8886

(cpp i

Signed in as Torger Wueliner (sign out)

Were) |[=fe(-n tab 3.25”) >

209 East Clark Avenue Las Vegas, NV 89155-1603 8

2X

9—> tab 1” plaintiff,

THURSDAY, MARCH 12|

eee

DOK. 2x

_ no.__1 space, 20 underscores

) tab 6.5" )

— tab 3.25”

vs.

|Flightfrom Detroit to Portland; Northwest 83 (800-555“'1212); e-ticket; Seat 8D; nonstop. H mel X | Jack Weatherford (Home: 503-555-8029; Office: 503' 555-7631) will meet your flight on Thursday, provide | transportation during your visit, and return you to the 4 | airport on Saturday morning. : y: y B H: Airport Sheraton (503-555-4032) | King-sized bed, nonsmoking room; late arrival i| guaranteed; Reservation No. 30ZM6-02.

in a

NORTHEAST JUDICIAL eee

JOHN C. SMITH

iy) pt a) Itinerary for Dorothy mae

tab 6.5"

— tab 6.5” summons

FAITH GEORGIA

. H

Defendant.

;

L 2X THE STATE OF NEVADA TO THE ABOVE-NAMED DEFENDANT: uF2x

ue 19

" > tab 1” yYouare hereby summoned and required to appear and defend against the Complaint in this action, which is hereby served upon you by serving upon the undersigned an Answer or other proper response within twenty (20) days after the service of the Summons and Complaint upon you, exclusive of the day of seer x If you fail to do so, judgment by default will be taken against you for the relief demanded in the Complaint.

ortland Sales Meeting

931 Executive Way, Suite 10

ortland, OR 97211 503-555-7631)

!

ieee 1

SEC

SIGNED: ie Ceri El ela

—

—

underscores to the right margin

tab 3.25”

Jimroe

— tab 6.5” Attorney at Law

229 South Civic Way

Laughlin, NV 89029-2648

Telephone: 702-555-1205 Attorney for Plaintiff

Reference

Manual

Reference Manual B ‘APPLICATION LETTER IN BLOCK STYLE (with return address)

5X March 1, 20--

{2X

14x

Imbria 12 pt Bold | 250 Maxwell Avenue, Boulder, CO 80305 Phone: 303-555-9311;e-mail: SEES

Calibri

12 i | OBJECTIVE

1X

1x

Calibri 12 ptJ

'Position iin resort mianesemece anywhere in Colorado. By 1x

Mr, Lou Mansfield, Director

Human Resources Department Rocky Resorts International

P.O. Box 1412 ;| EDUCATION | Edgewood Community College, Boulder, Colorado AA. in hotel management to be awarded May 2011

Denver, CO 80214

Tes indent! 0.5" Achieved grade point average of 3.1 (on 4.0 scale).

Dear Mr. Mansfield: ,

'Central City High School, Denver, Colorado '| Graduated: May 2009

!| May 2010 to Present

-

indent! 10. 5" In charge of balancing the cash register, closing the ' restaurant, and making night deposits.

'Student Intern, Ski Valley Haven | Aspen, Colorado

|September to December 2009 Worked as an assistant to the manager. Gained experience in operating First-Guest software and produced daily occupancy reports. Received Outstanding Employee award.

‘ACTIVITIES

| Activities pursued while attending college: * Volunteer tutor, Literacy Council of America * Secretary of ECC Hospitality Services Association

|REFERENCES |‘Available upon request.

12x 2X

Received Board of Regents tuition scholarship. is x

Please consider me an applicant for the position of concierge for Suite Retreat, as advertised in last Sunday's Denver Times.

{2X

| will receive my A.A. degree in hotel management from Edgewood Community College in May and will be available for full-time employment immediately. In addition to my extensive coursework in hospitality services and business, I’ve had experience in working for a ski lodge similar to Suite Retreats in Aspen. As a

lifelong resident of Colorado and an avid skier, | would be able to provide your guests with any information they request. After you've reviewed my enclosed resume, | would appreciate having an opportunity to discuss with you why | believe | have the right qualifications and personality to serve as your concierge. | can be reached at 303-555-9311. 12 N Sincerely, 14x Terry

M.

Martina

Terry M. Martina 250 Maxwell Avenue, Apt. 8 Boulder, CO 80305

2X

Enclosure

(Note: Table

C. FORMATTING LISTS Numbers or bullets are used in documents to call attention to items in a list and to increase readability. If the sequence of the list items is important, use numbers rather than bullets.

D. EXAMPLES OF DIFFERENT TYPES OF LISTS

According to the Internet Advertising Bureau, the following are the most common types of advertising on the Internet: e

Insert 1 blank line before and after the list. Use Word’s default format for all lists in either single- or

double-spaced documents, including lists in documents

e

Banner ads that feature some type of appropriate animation to attract the viewer's attention and interest. Sponsorship, in which an advertiser sponsors a content-based Web site. Interstitials, ads that flash up while a page downloads.

ee

such as a meeting agenda. Any carryover lines will be indented automatically.

Use the same line spacing (single or double) between lines in the list as is used in the rest of the document.

vesen According to the Internet Advertising Bureau, the following are the most common types of advertising on the Internet, shown in order of popularity:

ates)

2. Sponsorship 3, Interstitials

The three bulleted and numbered lists shown at the right are all formatted correctly.

There is now considerable controversy about the effectiveness of banner advertising. As previously noted, a central goal of banner advertisements is to

aeses According to the Internet Advertising Bureau, the following are the most

common types of advertising on the Internet:

*

Banner ads that feature some type of appropriate animation to attract the viewer's attention and interest.

*

*

Sponsorship, in which an advertiser sponsors a Web site.

Interstitials, ads that flash up while a page downloads, There is now considerable controversy about the effectiveness of banner

advertising. As previously noted, a central goal of banner advertisements is to

R-12

Reference Manual

Reference Manual (with subtitle; bottom-aligned and braced column headings; left- and right-aligned columns; total line and table note)

(with 2-line title; 2-line centered, bottom-aligned column headings;

left- and right-aligned columns; column entries with dollar and percent signs)

center page | center page | center horizontally

center horizontally 14 pt AUSTIN-REEVES PRINTER DEPOT 2 pt Vv. Sales Trends for 20 (000s omitted) | 1X

Annual Sales Quarterly Sales This Last This Product Year Ink-jet: color $ 841 Ink-jet: color portable 24 Ink-jet: black and white 588 Printer/copier combination 2,054 Black-and-white laser: standard 507 Black-and-white laser: premium 87 Color laser 230 Totals $4,331 Note: Sales for this quarter ended at midnight, December 31.

align bottom J

Bracedjgolumn headings

New Lodging Rates i 1X

Ka 'Bozeman, Montana

1S

‘Chicago, Illinois

re!

{Dallas, Texas

1

95.75 ' §

‘Las Vegas, Nevada

|

|

249.50;

9850!

re

2 spaces

89.95_8.7%! for each digit

‘Beverly Hills, California: 1,179.00: {Minneapolis, Minnesota ' 115.00 | ‘New York, New York 227.50:

‘Orlando, Florida

| 405.75!

950.00! 19.4%. S 95.00 | 17.4% |3foe 175.00: 23.1%:

‘Portland, Maine

93,50!

93.50! 0.0% ! 125,75} 12.5%}

143.75 |

(with table number, title, centered column headings, and total line)

91.50)

139.50%~12.3% | BBO

digit;

9850! 63%: 1 for each com

i

_D. FORMATTING TABLES The three basic styles of tables are boxed, open, and ruled. Tables have vertical columns (Column A), horizontal rows (Row 1), and intersect-

ing cells (Cell Al). Center a table vertically page. Insert 1 blank line before and after a a document. Automatically adjust column center all tables. Heading Block. Merge any cells in Row center page | center horizontally ' Table 2. RESCUE ONE | COMPUTER TECHNICAL SUPPORT

align bottom J Support Service | Replacement parts

'Troubleshooting | Software support 'Hardware support

|Product literature | Technical documentation

! Printer drivers | Total

that appears alone on the table that appears within widths and horizontally

1, and type the heading

block. Center and bold throughout. Type the title in all-caps, 14-pt. font, and the subtitle in upper- and lowercase, 12-pt. font. If a abt

has a number, type Zable in upper- and lowercase. Follow the table number with a period and 1 space. Insert 1 blank line below the heading block. Column Headings. Center column headings. Type in upperand lowercase and bold. Bottom-align all column headings if a row includes a 2-line column heading. Merge desired cells for braced headings.

Column Entries. Left-align text columns, and right-align number columns. Capitalize only the first word and proper nouns in column entries.

Column Entry Dollar and Percent Signs. Insert the dollar sign

only before the amount in the first entry and before a total amount entry. Align the dollar sign with the longest amount in the column, inserting spaces after the dollar sign as needed (allowing for 2 spaces for each digit and 1 space for ay comma). Repeat the percent sign for each number in each column entry (unless the column heading identifies the data as percentages). Table Note and Total Line. For a note line, merge the cells of the

last row and use “Note” followed by a colon. For a total line, add a top and bottom border, use “Total” or “Totals” as appropriate, and add a

percent or dollar sign if needed.

latcwiciacialercy \Wisyalere}i

nied)

Reference Manual VICE: ABBREVIATIONS

“A. FORMATTING BUSINESS FORMS F

.

3

(for States, Territories, and Canadian Provinces)

Many business forms can be created and filled in by using templates that are provided within commercial word processing software. Template forms can be used “as is” or they can be edited. Templates can also be used to create custom: : ized forms for any business. ; rae When a template is opened, the form is displayed on screen. The user can then fill in the necessary information, including personalized company information. Data are entered into cells: or fields, and you can move quickly from Z f field to field with a single keystroke—usually by pressing

States and Territories

Rhode Island .... South Carolina

Gnivtdowe Connecticut Delaware

Sauth Dakota

viermont Virgin Islands

Tas or ENTER.

Virginia

Masco Shipping

PURCHASE ORDER

Washington West Virginia ...

o5e

Wisconsin

Columbus, Prone 6148SOn43215 3971Fax 61455-3980

ian

.

..

Wyoming

‘The following number must appear on all related shipping papers, and invoices: ?.0. NUMBER: 1074

Canadian Provinces

Tele once spp Great Lakes Distribution Center

:

Kentucky

1001 West Van Buren Street

eerie

Louisiana REQUISITIONER bv

SHIPPED VIA Fed Ex DESCRIPTION

Perforated ruled pads

UNIT PRICE

$ 048

Recyclable storage baxes, legal size

Michigan

3.69

ann

30

Hi-style tackboard, 24” x36", burgundy frame, blue fabric

31.98

Minnesota .. at e

Kraft catalog envelopes, 10° x 13",claspwithgummed Nap, boxof 500

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Missouri Montana

on

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....

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Nebraska ... Nevada New Hampshire

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New Jersey

2 Fmt neat ew eh

News Viexico New York North Carolina .. North Dakota ....

__C. PROOFRE, Proofreaders’ Marks

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Draft

dati{Base dn

Yor, Insert Capitalize

Proofreaders’ Marks

database

SS ___ Single-space

if Pas nN

if he’s not going,

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Maple Street

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our President

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R-14

Reference Manual

Reference Manual

Language Arts For Business (50 “must-know”

rules)

PUNCTUATION

Use commas before and after a name used in direct address. Thank you, John, for responding to my e-mail so quickly.

Ladies and gentlemen, the program has been canceled. Use a comma between independent clauses joined by a coordinate conjunction (unless both clauses are short).

Ellen left her job with IBM, and she and her sister went to Paris. FESR ASSERTED

; |

—

mm

°YZ :

The underline eal

_— Oa

. point!

|the sentence dher a

—

But: Ellen left her job with IBM and went to Paris with her sister.

. But: John drove and I navigated.

Note: An independent clause is one that can stand alone as a complete sentence. 6

.

.

The most common coordinate conjunctions are and, but, or, and nor.

i comma might misi { takenly be inserted.

Use a comma after an introductory expression (unless it is a short prepositional phrase). Before we can make a decision, we must have all the facts.

But: In 2004 our nation elected a new president. Note: An introductory expression is a group of words that come before the subject and verb of the independent clause. Common prepositions are to, in, on, of, at, by, for, and with.

Use a comma before and after a direct quotation. James said, “I shall return,” and then left.

Use a comma before and after the year in a complete date.

We will arrive on June 2, 2006, for the conference.

But: We will arrive on June 2 for the conference. Use a comma before and after a state or country that follows a city

(but not before a ZIP Code). Joan moved to Vancouver, British Columbia, in May.

Send the package to Douglasville, GA 30135, by Express Mail. But: Send the package to Georgia by Express Mail.

Intcliciaciaverce \ielalere)

Reference Manual Use a comma between each item in a series of three or more.

We need to order paper, toner, and font cartridges for the printer. They saved their work, exited their program, and turned off their computers when they finished. Note: Do not use a comma after the last item in a series.

Use a comma before and after a transitional expression or independent comment. It is critical, therefore, that we finish the project on time.

Our present projections, you must admit, are inadequate. But: You must admit our present projections are inadequate.

Note: Examples of transitional expressions and independent comments are in addition to, therefore, however, on the other hand, as a matter offact, and unfortunately.

Use a comma before and after a nonessential expression. Andre, who was there, can verify the statement.

But: Anyone who was there can verify the statement. Van’s first book, Crisis ofManagement, was not discussed. Van’s book Crisis ofManagement.was not discussed.

Note: A nonessential expression is a group of words that may be omitted without changing the basic meaning of the sentence. Always examine the noun or pronoun that comes before the expression to determine whether the noun needs the expression to complete its meaning. If it does, the expression is essential and does not take a comma. Use a comma

between two adjacent adjectives that modify the same noun.

We need an intelligent, enthusiastic individual for this job. But: Please order a new bulletin board for our main_conference room. Note: Do not use a comma after the second adjective. Also, do not use a comma if

the first adjective modifies the combined idea of the second adjective and the noun (for example, bulletin board and conference room in the second example above).

_Semicolons SES

Use a semicolon to separate two closely related independent clauses that are not joined by a conjunction (such as and, but, or, or nor). Management favored the vote; stockholders did not.

But: Management favored the vote, but stockholders did not. Use a semicolon to separate three or more items in a series if any of the items already contain commas.

Staff meetings were held on Thursday, May 7; Monday, June 7; and Friday, June 12. Note: Be sure to insert the semicolon between (not within) the items in a series.

R-16

Reference Manual

Reference Manual

Hyphenate compound numbers between twenty-one and ninety-nine and fractions that are expressed as words.

Twenty-nine recommendations were approved by at least three-fourths of the members. Hyphenate compound adjectives that come before a noun (unless the first word is an adverb ending in -ly).

We reviewed an up-to-date report on Wednesday. But: The report was up _to date. But: We reviewed the highly rated report. Note: A compound adjective is two or more words that function as a unit to describe a noun.

_Apostrophes Use ’s to form the possessive of singular nouns. The hurricane’s force caused major damage to North Carolina’s coastline. Use only an apostrophe to form the possessive of plural nouns that end in s.

The investors’ goals were outlined in the stockholders’ report. But: The investors outlined their goals in the report to the stockholders. But: The women’s and children’s clothing was on sale. Use ’s to form the possessive of indefinite pronouns (such as someone’s or anybody’s); do not use an apostrophe with personal pronouns (such as hers, his, its, ours, theirs, and yours).

She could select anybody’s paper for a sample. It’s time to put the file back into its cabinet.

Reference Manual

R-17

Reference Manual

Use a colon to introduce explanatory material that follows an independent clause.

The computer satisfies three criteria: speed, cost, and power. But: The computer satisfies the three criteria of speed, cost, and power. Remember this:_only one coupon is allowed per customer. Note: An independent clause can stand alone as a complete sentence. Do not capitalize the word following the colon.

Periods

Sere

ee

fe f

Use a period to end a sentence that is a polite request.

ee

Will you please call me if I can be of further assistance. Note: Consider a sentence a polite request if you expect the reader to respond by doing as you ask rather than by giving a yes-or-no answer.

k

“Quotation Marks Use quotation marks around a direct quotation.

Harrison responded by saying, “Their decision does not affect us.” But: Harrison responded by saying that their decision does not affect us. Use quotation marks around the title of a newspaper or magazine article, chapter in a book, report, and similar terms.

The most helpful article I found was “Multimedia for All.”

“Italics (or Unde Italicize (or underline) the titles of books, magazines, newspapers, and other complete published works.

Grisham’s The Brethren was reviewed in a recent USA Today article.

R-18

Reference Manual

Reference Manual

GRAMMAR

_Sentences Avoid sentence fragments.

Not: She had always wanted to be a financial manager. But had not had the needed education. But: She had always wanted to be a financial manager but had not had the needed education. Note: A fragment is a part of a sentence that is incorrectly punctuated as a complete sentence. In the first example above, “but had not had the needed education” is not a complete sentence because it does not contain a subject. Avoid run-on sentences. Not: Mohamed is a competent worker he has even passed the MOS exam. Not: Mohamed is a competent worker, he has even passed the MOS exam. But: Mohamed is a competent worker; he has even passed the MOS exam. Or: Mohamed is a competent worker. He has even passed the MOS exam. Note: A run-on sentence is two independent clauses that run together without any punctuation between them or with only a comma between them.

“Agreement_ Use singular verbs and pronouns with singular subjects; use plural verbs and pronouns with plural subjects.

I was happy with my performance. Janet and Phoenix were happy with their performance. Among the items discussed were our raises and benefits. Some pronouns (anybody, each, either, everybody, everyone, much, neither, no one, nobody, and one) are always singular and take a singular verb. Other pronouns (all, any, more, most, none, and some) may be singular or plural, depending on the noun to which they refer.

Each of the employees has finished his or her task. Much remains to be done. Most of the pie was eaten, but most of the cookies were left. Disregard any intervening words that come between the subject and verb when establishing agreement. That box, containing the books and pencils, has not been found.

Alex, accompanied by Tricia and Roxy, is attending the conference and taking his computer.

If two subjects are joined by or, either/or, neither/nor, or not only/but also, make the verb agree with the subject nearer to the verb. Neither the coach nor the players are at home. Not only the coach but also the referee is at home. But: Both the coach and the referee are at home.

Reference Manual

R-19

Reference Manual

_Pronouns Use nominative pronouns (such as J, he, she, we, they, and who) as subjects of

a sentence or clause.

The programmer and he are reviewing the code. Barb is a person who can do the job. Use objective pronouns (such as me, him, her, us, them, and whom) as objects of a verb, preposition, or infinitive.

The code was reviewed by the programmer and him. Barb is the type of person whom we can trust.

Adjectives and Adver bs

SARS

Use comparative adjectives and adverbs (-er, more, and less) when referring to two nouns or pronouns; use superlative adjectives and adverbs (-est, most, and /east) when referring to more than two.

The shorter of the two training sessions is the more helpful one. The longest of the three training sessions is the least helpful one.

Word Usage Accept means “to agree to”; except means “to leave out.”

All employees except the maintenance staff should accept the agreement. Affect is most often used as a verb meaning “to influence”; effect is most often used as a noun meaning “result.” The ruling will affect our domestic operations but will have no effect on our Asian operations.

Farther refers to distance; further refers to extent or degree. The farther we drove, the further agitated he became. Personal means “private”; personnel means “employees.” All personnel agreed not to use e-mail for personal business. Principal means “primary”; principle means “rule.”

t : t t

principal/prin pCedT2) 3:

R-20

Reference Manual

The principle of fairness is our principal means of dealing with customers.

Reference Manual

MECHANICS apitalization as,

Capitalize the first word of a sentence.

Please prepare a summary of your activities. Capitalize proper nouns and adjectives derived from proper nouns.

Judy Hendrix drove to Albuquerque in her new Pontiac convertible. Note: A proper noun is the official name of a particular person, place, or thing. Capitalize the names of the days of the week, months, holidays, and religious days (but do not capitalize the names of the seasons). On Thursday, November 25, we will celebrate Thanksgiving, the most popular

holiday in the fall. Capitalize nouns followed by a number or letter (except for the nouns /ine, note, page, paragraph, and size).

Please read Chapter 5, which begins on page 94. Capitalize compass points (such as north, south, or northeast) only when they designate definite regions.

From Montana we drove south to reach the Southwest. Capitalize common organizational terms (such as advertising department and finance committee) only when they are the actual names of the units in the writer’s own organization and when they are preceded by the word the.

The report from the Advertising Department is due today. But: Our advertising department will submit its report today. Capitalize the names of specific course titles but not the names of subjects or areas of study.

I have enrolled in Accounting 201 and will also take a marketing course.

Number Expression In general, spell out numbers zero through ten, and use figures for numbers above ten.

We rented two movies for tonight.

The decision was reached after 27 precincts sent in their results.

atcliciactaletsu WEclelercle

neal |

Reference Manual Use figures for ¢ Dates. (Use st, d, or th only if the day comes before the month.)

The tax report is due on April 15 (not April 15th). We will drive to the camp on the 23d (or 23rd or 23”) of May. ¢ All numbers if two or more related numbers both above and below ten are used in the same sentence. Mr. Carter sent in 7 receipts, and Ms. Cantrell sent in 22.

But: The 13 accountants owned three computers each. e Measurements (time, money, distance, weight, and percent).

The $500 statue we delivered at 7 a.m. weighed 6 pounds. ¢ Mixed numbers.

Our sales are up 912 (or 9.5) percent over last year. Spell out e A number used as the first word of a sentence.

Seventy-five people attended the conference in San Diego. e The shorter of two adjacent numbers.

We have ordered 3 two-pound cakes and one 5-pound cake for the reception. ¢ The words million and billion in round numbers (do not use decimals with round numbers).

Not: A $5.00 ticket can win $28,000,000 in this month’s lottery. But: A $5 ticket can win $28 million in this month’s lottery. e Fractions.

Almost one-half of the audience responded to the question.

Abbreviations In general business writing, do not abbreviate common words (such as dept. or pkg.), compass points, units of measure, or the names of months, days of the week, cities, or states (except in addresses). Almost one-half of the audience indicated they were at least 5 feet 8 inches tall. Note: Do

not

insert

a comma

between

the parts ofa single measurement.

In technical writing, on forms, and in tables, abbreviate units of measure when they occur frequently. Do not use periods.

14 oz

5 ft 10 in

50 mph

2 yrs 10 mo

In most lowercase abbreviations made up of single initials, use a period after each initial but no internal spaces.

a.m.

p-m.

Exceptions:

Ie:

mph

€.g.

€.0.m.

mpg

wpm

In most all-capital abbreviations made up of single initials, do not use periods or internal spaces. OSHA PBS NBEA WWWw VCR MBA

Exceptions:

R-22

Reference Manual

U.S.A.

A.A.

Bis:

J BY

IG?

B.C

AAD:

Sg

Rn

Pree teerencenene cree ee ratennenrncrweeter erent

Keyboarding in Health Services Within the health services job cluster, there is an

of preventive care. In addition, the aging popula-

enormous

tion requires more highly skilled medical workers.

range of opportunities

in the medical

and health care job market. Hundreds of different occupations exist in health care practice, including

Consider health care jobs, medical careers, health care management, and medical manage-

business-oriented positions. In fact, career oppor-

ment. Various job possibilities exist in positions

tunities within this cluster are among the fastest

such as a medical assistant, clinical technician, nurse, medical analyst, surgical technician or sur-

growing in the national marketplace. The current job outlook is quite positive because the growth in managed care has signifi-

cantly increased opportunities for doctors and other health professionals, particularly in the area

geon, physical therapist, orderly, pharmacist, or medical researcher. Keyboarding skill is important for all of these positions.

Goals Keyboarding

Word Processing

e Demonstrate improved speed and

e Use appropriate word processing

accuracy when operating the keyboard

commands

by touch.

document processing activities

e Type at least 43 words per minute on a 5-minute timed writing with no more than 5 errors.

Language Arts e Demonstrate acceptable proofreading

skills, including using proofreaders’ marks correctly.

¢ Demonstrate acceptable language arts skills in punctuation, grammar, and

necessary to complete

successfully.

Document Processing e Correctly format e-mail, multipage correspondence, multipage reports, and tables.

Objective Test e Answer questions with acceptable accuracy on an objective test.

mechanics. e Demonstrate acceptable language arts skills in composing and spelling.

Part4

£13 Skill Refinement LESSON 61

LESSON

Skillbuilding and Letter Review

Skillbuilding and Table Review

LESSON 62 Skillbuilding, Memo, and E-Mail

LESSON 65 Skillbuilding and Employment

Review

Document Review

LESSON

63

Skillbuilding and Report Review

yer

Unit 13

64

Skillbuilding and Letter Review

61

Goals ¢ ¢ ° *

Demonstrate improved speed and accuracy while typing by touch. Demonstrate acceptable language arts skills in comma usage. Correctly format a rough-draft document and apply proofreaders’ marks. Correctly format a business letter and personal-business letter in block

A. WARMUP alphabet concentration easy

| Six women quietly got the prizes back from the five judges. 2 electromagnetically pseudointellectuals overdiversification 3 Di may work as a tutor for the six girls who asked for one.

Skillbuilding B. MAP+: ALPHABET Follow the GDP software directions for this exercise to improve keystroking accuracy.

C. PROGRESSIVE PRACTICE: ALPHABET Follow the GDP software directions for this exercise to improve keystroking speed.

Language Arts Study the rules at the right.

D.

COMMAS

Note: The callout signals in the left margin indicate which language arts rule from this

lesson has been applied. (fie | series

Use a comma between each item in a series of three or more. oe

———

|

The. oo)

|

call attention

|

toa point in | kenly be inserted.

:

They saved their work, exited their program, and turned off their computers when

underlines the sentence where a comma might mista-

‘

We need to order paper, toner, and font cartridges for the printer. they finished. Note: Do not use a comma after the last item in a series.

|

}

Unit 13 e Lesson61

[eR

(RULE

Se

, transitional expression

Use a comma before and after a transitional expression or independent |

comment.

It is critical, therefore, that we finish the project on time. Our present projections, you must admit, are inadequate.

But: You must admit our present projections are inadequate.

Note: Examples of transitional expressions and independent comments are in addition to, therefore, however, on the other hand, as a matter offact, and unfortunately.

Edit each sentence to correct

any

4

The

lawyer

the

bank

5

The

closing

6

The

contract

power

7 Ms.

Sperry’s

flight

and

the

courthouse

received

copies.

errors.

8 Happily 9 This 10 11

the

offer

was

delayed

drinks I think

of

therefore

attorney

was

will

and

delayed

snacks

and

for

more

deed

however

napkins

be unacceptable

Please read their report are appropriate and then

than

were

for

hour.

in order.

two

arrived to

an

the

hours.

on

time.

board.

make whatever comments you route it to the others.

feel

Formatting E. ADVANCED FORMATTING The document processing jobs in this unit review basic formatting for correspondence, reports, tables, and employment documents. Before beginning these jobs, review the

introductory lessons in the Word Manual and the pages in the Reference Manual listed next. The fundamental information in these pages will prepare you to format and type the jobs in this unit and those that follow. In the Word Manual, review Getting Started, Lessons 21-25, and Lesson 28. In the Reference Manual, review R-5C—D, R-14C, R-9D, R-13D, and R-12C-D. As you format document processing jobs, note the following:

¢ Whenever you see “20--,” type the current year in black. ¢ The |symbol indicates the end ofaline. Press ENTER whenever you see it. ¢ The § symbol indicates a new, blocked

paragraph. ¢ In Word, lines wrap automatically as you approach the right margin. Your line endings in Word may not match those in the book. ¢ Type your own reference initials in lowercase (no periods or spaces) in

Yeioy

Unit 13 e Lesson 61

black whenever you see urs in letters or memos. ¢ Lines are shown with extra spacing for proofreaders’ marks. Use standard spacing in all jobs.

¢ Center tables that appear alone on a page horizontally and vertically, and automatically adjust the column widths. ¢ Tables with borders removed are shown with “View Gridlines” active.

~~

REFER

>,

Word

>

TO

Document Processing

Manual

en

June 3, 20-- | Mr. Andres Macias | Director of Product Development

| Correspondence

| Hampton

Associates Inc. | 830 Market Street | San Francisco, CA 94102-1925 | Dear Business Letter in

Mr. Macias:

Block Stic.

{| Have you had customer groups assist you or provide you with advice related to pending business decisions regarding computer design? Such design standards would include industrywide interfaces and computer hardware and software. 4] | recently read an article discussing the influence consumer opinion can have on the design of various computer components. This very interesting article concluded that if customers demand standardization in computer hardware, participate in focus groups, and band together with other customers, they will see results reflected in the marketplace. 4] | am considering organizing several focus groups and, therefore, would appreciate any advice you might have. | know your expertise will prove to be invaluable, and | thank you in advance for your time and consideration. Sincerely yours, | Alice Karns | Product Development Manager | urs

. REFER 2 TO )

Reference

/ Manual R-3A: Business Letter in

Block Style , series

, transitional expression

september 1, 20--

| Correspondence U Personal-Business LetterA tinn Block oale i

, ON

REFER

Dr. David L. Grant | 3329 Market Street | Salem, OR 97301| DearOr) (Or) Grant: 7 Thank you for your letter of Augus oeinquiring about my trip to New York city. Your letter brought back a lot of memories of those days when | was your student

TO

oy) Reference

at Portland State University. We spent many weekends ae

Manual

all matters of

R-3D: Personal-Business Letter in Modified-Block

importance, and I’m sure we must have solved the worlds problems many times

Style

ove will eae on@ct,)15t’for a(2-week business trip where | will be conducting

R-14C: Proofreaders’ Marks

a workshop at Columbia University on the utilization of (Bite

clive

eimanvere

When | complete my work on October 22, | would love to have you and your wife join

me in New York City” 1plan to attendplays,listthe Metropolitan Museum of Art,and

, series

take one of the sightseeing tours. | would be happy to make hotel reservations and purchase theatr@ tickets. [7

\ hope you’ll consider joining me in the “Big Apple”! It would be great to see

you and your wife again. However, | do need to know soon so that | can proceed with

, transitional expression

our plans. | look forward to hearing from you.

# CA Sincerely, | Rodney Dorey | 1329 BroadwayStreet | Eureka, €atifernia 95501

Open the file for Correspondence 61-55 and make the following changes:

(Correspondence

| 61-57 | Business Letter in

| Modified-Block Style

J

1. Change the letter format to modifiedblock style. 2. Change the addressee name to this:

g-»,

REFER

TO

>

Reference Manual

R-3B: Business Letter in Modified-Block Style

Mr.

Peng

Lim

3. Change the salutation to this: Dear

Mr.

Lim:

4, Delete the last paragraph and replace it with this:

I would certainly appreciate meeting you and discussing this in person. Your advice is very valuable, and your reputation in this industry is stellar. I will contact you soon.

Unit 13 e Lesson61

(eey

| UNIT13

| LESSON

62

Skillbuilding, Memo, and E-Mail Review Goals ¢ Type at least 40wpm/5’/5e. ¢ Correctly format a memo and an e-mail message. * Correctly format a rough-draft document and apply proofreaders’ marks.

A. WARMUP alphabet one hand easy

i Very few phlox grew or bloomed just back of my zinc quarry. 2 tracer uplink tax lip regard plumply date phony waste polio 3 The goal of their amendment is to make the city proficient.

Skillbuilding Take a 1-minute timed

B. SUSTAINED PRACTICE: ALTERNATE-HAND WORDS

writing on the boxed paragraph to establish your base speed. Then take a 1-minute timed

writing on the following paragraph. As soon as you equal or exceed your base speed on this paragraph, move to the next, more difficult paragraph.

The town council decided to shape its destiny when a rich landowner lent a hand by proposing to chair the audit committee. He will be a good chairman, and eight civic club members will work to amend some troublesome policies. One problem relates to the change in profit for many of the firms in the city. As giant property taxes do not relate to income, they wish to make those taxes go down. The result means increases in their sales or income taxes. All eight members of the town council now agree that it is time to join with other cities throughout the state in lobbying with the state legislature to bring about the needed change. The right balance in taxes is the goal.

The property see

mayor pointed out that it is not only business owners who would be affected. Homeowners should

a decrease

lower

rents,

Teaeilivegi2e tiles

yetsy

Unit 13 ¢ Lesson 62

in property

as

taxes

taxes,

on

rental

5

26

and

renters

property

would

SF eae

might

be

see

lowered.

(ealia a 212

5-MINUTE TIMED WRITING

Take two 5-minute timed writings. Review your speed and errors.

Digital photography has revolutionized the way we take pictures. A digital camera puts our photos in a format that makes them easy to print and share with others. Using a digital camera also has the advantage that we can quickly print out our photos and see the result of our efforts. We can also insert our photos into word processing

Goal: At least 40wpm/5'/5e

documents,

send

them

by e-mail

on the Web where they connect our camera to

to

our

friends,

or

post

them

can be viewed by all. We can even a television set and have our images

displayed in a slide show presentation. Another advantage of digital photography is that the expense of developing your own photos is much less because you do not have to purchase rolls of film, nor do you have to have your photos developed by others. Also, your photos can be edited if you do not like what you see. You can crop the photo, adjust its color or contrast, take out red-eye imperfections,

photo

or

from

and

other

even

Hee sion 8

EFER TO

R nual Word Ma

REFER TO

(E>})Reference Manual

R-4D: Memo

|62-59

E-Mail Message

have

Oa

elements

from

the

taken.

192

200

a

Director | DATE: March 1, 20-- | SUBJECT: Season Ticket Price Schedule for Orchestra Hall 4] We have tentatively scheduled 114 concerts for Orchestra Hall for the calendar year beginning September 1. The attached list shows the new season ticket prices for the main floor, mezzanine, balcony, and gallery. 4] These prices are grouped in 11 different concert categories, which reflect the varied classical tastes of our patrons. These groupings also consider preferences for day of the week, time of day, and season of the year. 4] Please see me in my office at 3 p.m. on March 10 so that we can review our ticket sales campaign. Last year’s season ticket holders have had ample time to renew their subscriptions; we must now concentrate on attracting new season subscribers. | shall look forward to reviewing your plans. urs | Attachment

|

| Correspondence

delete

MEMO TO: Min-Hong Dai, Theater Manager | FROM: Barbara Cornell, Executive

| Memo

e

5

or

you

Document Processing

(6C2o-r5r8espondence f»,

add

photos

i

Mr. Phillips: 4] We are interested in implementing a new security program for the personal computers in our main office and would like to study the specifications and features your system provides. (continued on next page)

Unit 13 © Lesson 62

[Ry

In Word,

when you type an

e-mail address and then a space, an e-mail hyperlink is inserted automatically.

Correspondence

62-60

4] Please send information and prices on your state-of-the-art security software. The ready availability of the Internet to the general public and others has made the prevention of identity theft, phishing, and other types of related scams a top security priority in our firm. 4 Thank you for your assistance.

Charles | Charles Cox | E-mail: [email protected] | Phone: 770-555-2843

MEMO TO: Eduardo Bocelli Cabaret pops Conductor FROM: Marcia Greene, Executive Director

Memo

Date: March 2, 20--

SUBJECT: Frving Berlin Concert

aawOur Patron|AdvisoryProgram)Committeed has included several recommendations iG4s attached letter. They would like the Irving Berlin concert

to begin with some pre-World War | hits, followed by aaa irom the 1920s and 1930s. The first part of the programm willfocus on favorite hit songs from the 1920s and 1930s. After the intermission, the program will focus on hit songs from the 1940s and 1950s /A planning meeting has been scheduled for you, Dolly Carpenter

(the Rehearsals Zoordinator), and me on(Mar,9 at 10 A.M. at Orchestra Hall. | look forward to seeing you then.

urs Attachments | x

epey Carpenter

Correspondence

62-61 Memo

MEMO TO: Dolly Carpenter, Rehearsals Covrdinator FROM:

Sam Steele, Executive Director

DATE:

March 3, 20--

TJ We are pleased that you will be our rehearsals coordinator for this summer's Cabaret Pogas concerts. The five biweekly concerts will run from Yume 13 through August 8. summer

months, J am quite confident that you url be able

to use the Orchestra Hall stage for ll rehearsals. Thir isthe preference of Eduardo Bocelli, who will be the conductor for this summer's Cabaret Poza concerts.

yeWae

§=69Unit 13 © Lesson 62

i

Skillbuilding

© UNIT 13 a

aae

Re

festa

LESSON

&3

Report Review Goals ¢ Demonstrate improved speed and accuracy while typing. ¢ Demonstrate acceptable proofreading skills by comparing lines. * Correctly format a business report and an academic report.

A. WARMUP alphabet practice: u and y

Just keep examining every low bid quoted for zinc etchings. 2 yum buy duly yuck fury your guy July busy yuk quay you jury

easy

3

Pam

blames

all

her

problems

on

the

rituals

of

the

sorority.

Skillbuilding B. MAP+: NUMBERS Follow the GDP software directions for this exercise to improve keystroking accuracy.

PRETEST

. PRETEST: Discrimination Practice

Take a 1-minute timed

writing. Review your speed and errors.

|

Lois

said the rear of the long train was

right next

to the column of poplar trees. A robber had entered a red car and stolen a case of grapefruit juice and ten cases of soda pop. The officer quickly arrested him on the street.

PRACTICE

. PRACTICE:

Left Hand

Speed Emphasis:

Ifyou made no more

g@ rtr trip trot

sport train alert

courts

assert

tragic

Pretest, type each

9

asa

mass

usage

astute

dashed

masked

castle

10

sds

sad used

curds

stride

guards

ji

rer

rear

entire

surest

better

than 1 error on the

ee

ee

Accuracy Emphasis:

salt rest

suds

cased

cease

said pods

overt

rerun

based

older

drips

before

truest

If you made 2 or

each group of lines (as though it were a more

errors, type

=. PRACTICE: Right Hand

paragraph) 2 times.

mnm pop olo lui

menu post tool unit

numb coop yolk quit

hymns unmet manly mental namely manner number opera pools opens polite proper police oppose loon spoil lodge color stroll lottery rolling fruit suits built medium guided helium podium

Unit13 e Lesson63

[Za

T: Discrimination

POSTTEST

Practice

Repeat the Pretest timed writing and compare performance.

Language Arts Compare this paragraph with the last paragraph of the timed writing on page 239. Edit the paragraph to correct any errors.

REFER

TO

>) Word Manual

G. PROOFREADING 16 i7 i8 19 20 21 22 23

the

Another advantage of digital photography is that the expense of developing your own photos is less because

you

do not have to buy any rolls of film, nor do you have to have your photos developed by others. Also, your photos can be edited if you do not like what you see. You can crop the photo, adjust it’s color or contrast, take out red-eye imperfections and even add or delete elements from the photo or from other photographs you have taken.

Document Processing

Exod, ee SZ leno: L. 46

VIDEO-BASED TRAINING PROGRAMS Rodolfo Madison, Training Consultant

Report

4] Video-based training programs are being implemented at an ever-increasing

63-34 Business Report

rate across the country. While this type of training should certainly not be the only method that is used to train your employees, it is very effective and can offer significant advantages over other training methods.

ADVANTAGES 4] There are many advantages to video-based training. However, only the most significant ones are discussed here. Save Development Time. You can shorten your training cycle because you will have the ability to deliver “just-in-time” training where and when you need it. Facilitation materials with activities and discussion points can be used in whole or in part to create training events that run anywhere from one to four hours. Add Variety to the Delivery Mix. Workshops and lectures can become routine and boring. Video provides a change of pace and can add an entertainment factor that is not possible in a live presentation. Videos can also be used to supplement a faceto-face workshop to stimulate discussion, demonstrate concepts that could not

otherwise be presented, and provide meaningful examples of the topic at hand. The more the senses are engaged in the content, the more the participants will learn. Build a Resource Library. Building a video and/or DVD library allows you to offer a broader range of training. You will no longer be limited to custom in-house development or scheduled classroom events. Trainees can check out a DVD or access video training online.

(continued on next page)

yeWA

Unit 13 e Lesson 63

RECOMMENDATION

4] Video-based training materials save your organization time and money, and they make your business look progressive. Because they help build learning retention, they can also improve the return on your training investment. The next step should be a formal review of your training needs and an evaluation report to be completed by a professional video-based training firm with a proven track record.

' Report

BECOMING A FITNESS WORKER

|63-35 eee

According to the U.S. Department of Labor’s Bureau of Labor Statistics, “Jobs

REFER TO (3) ae

Cal Jordan

|

for fitness workers are expected to increase much faster than the average for all

ie

occupations.”* Fitness workers should have good job prospects due to rapid job growth in health clubs, fitness facilities, and other settings where fitness workers are

R-8C-D: Multipage Academic Report

concentrated. NATURE OF THE WORK Fitness workers primarily instruct and motivate individuals or groups in a variety

of exercise activities. A rising trend is providing fitness trainers in the workplace as an employee benefit. There are several categories of fitness workers. Personal Trainers. Personal trainers work one-on-one with individuals to help them assess their level of physical fitness and set and reach fitness goals. Trainers can also demonstrate exercises to help clients improve their exercise techniques. They may keep records of exercise sessions for monitoring progress and offer advice regarding lifestyles outside of the gym to improve fitness. They often work ina

(— gm &

When type text by followed

you) |

two

: are typical.

Me

}

Group Exercise Instructors. Group exercise instructors conduct group exercise

:hyphens (--), followed

| bu more tee anid

| then a space, a dash

| le

variety of places—health clubs, hospitals, fitness studios, resorts, and private homes

ee

_ be inserted.

)

sessions, including aerobic exercise, stretching, and muscle conditioning. Classes

are often set to music, and Pilates and yoga are often incorporated. Exercise classes aes ;

|

should be motivating, safe, and challenging. Louise Byron says that classes that

|

incorporate Pilates and yoga can be more effective than weight training for overall strength and toning.’ Fitness Directors. Fitness directors oversee health club or fitness center activities. They might create programs for member orientations, fitness assessments,

and workout incentive programs. They also select fitness equipment; coordinate training programs; hire, train, and supervise fitness staff; and carry out other administrative duties. RELATED OCCUPATIONS

Oy ) utoee hyper- | an

Other workers that focus on physical fitness include athletes, coaches, and physical therapists. For example, a physical therapist is often required to create exercise plans to improve their patients’ flexibility, strength, and endurance. Dietitians and nutritionists also have related careers because they offer advice on fl : ies improving and maintaining good health.

links for electronic references

| enclosed by angle

Baal

a

and replace the angle

eee

ee

:

|

.

‘U.S. Department of Labor, Occupational Outlook Handbook, , accessed on April 22, 2010. * Louise Byron, Pilates and Yoga for Strength and Fitness, 2" ed., Midwest Publishing,

Chicago, 2010, p. 20.

Unit 13 e Lesson 63

[e2%)

Open the file for Report 63-34 and make the following changes:

Report

63-36

|

Left-Bound Report

Business

initiatives. For example, you can use a video like Leadership for the New Millennium to enhance workshops on decision making, leadership, teamwork, or communication.

Change the report from a business report to a left-bound business report.

2 . Add this new paragraph heading and

/

REFER TO

{

Reference Manual

paragraph as the last paragraph in the ADVANTAGES section of the report: Supplement

R-9A: Left-Bound Business Report

Resources.

Existing ‘

Videos

Training

can

often

be used to support more than one of your training

3. Add a page number to display on the second page only.

Strategies for Career Success Looking for a Job Don’t waste time! Start your job search early. Scan the Help Wanted sections in major Sunday newspapers or their Web sites for job descriptions and salaries. The Internet provides access to worldwide job listings at sites like Monster.com, Dice.com, Craigslist.com, and on company and government Web sites, such as the federal gov-

ernment'’s jobs site (http://www.usajobs.gov/). Consult references such as the U.S. Department of Labor's Occupational Outlook Handbook (http://www.bls.gov/oco/) to research types of jobs in various fields and the requirements for those jobs. Visit your college placement office. Sign up for interviews with companies that visit your campus. Talk with people in your field to get advice. Look for an internship or join a professional organization in your field. Attend local chapter meetings to network with people in your chosen profession. Taking the initiative in your job search will pay off! BET BSS

Your Turn: Visit the Internet site for the National Business Employment Weekly at _ http://www.employmentguide.com, which oe more ‘than 45, ee national and international job listings online.

Unit 13 ¢ Lesson 63

Skillbuilding and Table Review

UNIT13.

| LESSON

— 64.

Goals ¢ Type at least 40wpm/5'/Se. ° Correctly format a boxed table, an open table, and a ruled table.

A. WARMUP alphabet frequent digraphs

easy

|

George W. Bush quickly fixed prize jam cakes on television. Cie Canter CaGhhes ltd nt lthe sil tide stick tip tant 3 I may make a quantity of maps to aid me when I visit Japan. 2

Skillbuilding B. PROGRESSIVE PRACTICE: NUMBERS Follow the GDP software directions for this exercise to improve keystroking speed. Type each line 2 times. After striking the capitalized letter, return the Suirt Key finger immediately to homerow position.

C. TECHNIQUE PRACTICE: SHIFT KEY Aldo Bonilla skied. Clara Duarte typed. Ellen Fuller filed. Guy Hayes ate dinner. Isabella Jayne hid. Kevin Lee sobbed. Megan Newsome sat. Otis Petrov tried. Quincy Rogers hummed. Syd Tia wed Ursula Vivian. Willie Xin and Yvonne Zola lied.

Unit 13 ¢ Lesson64 ~ ZK

5-MINUTE TIMED WRITING

Take two 5-minute timed writings. Review your speed and errors.

The

computer

has

changed the way you do things in the used to take many hours to complete time. A quick review of ways in can help you streamline your work may

office today. Jobs that now can be done in less

Goal: At least 40wpm/5'/5e

|i 7

which the computer be in order. Most software programs include helpful wizards that can guide you through any project. You can use a stored template, or you can create your own style. You do not need 82 to write your thoughts in longhand on paper before you type 94 them. Composing and revising documents as you type them 105 will save you lots of time. 114 Your computer is valuable for more than just writing § 122 letters. Using different software applications, you can 133 create dazzling presentations for all to see. You can also 145 build databases for sorting and storing all types of data, 156 format spreadsheets, create your own calendar and colorful 169 charts, and perform calculations. You can even publish your 180 own newsletter and make business cards. It is exciting to 192 consider the ways you can use a computer.

eS) BAe

REFER TO (=) Word Manual

) REFER TO

Quly to December

OF wen

R-13C: Ruled Table

ae

eee

Month

Sales Quota

Actuck Sales

$ 935,400

$ 950,620

August September October

970,750 974,510 990,270

696,230 725 FIG 990,110

November December

975,890 1,960,470

968,290 1,978,690

$6,807,290

$6,509,050

Quly

Totals

Keyboarding Connection Finding Business Information on the Internet Finding information about businesses on the Internet is easy. If you want to research a company, you can go to its Web site, or you can use a search engine to find out what resources and information are available. Sites like Bloomberg.com and Yahoo! have articles about business trends and companies. Professional organizations like the American Management Association and the Chamber of Commerce also have Web sites where you can learn about their member businesses. Start by using a search engine like Google, and you'll find plenty of business information available on the Internet. Company Web sites often have an About Us link,

where you can learn more about specific companies.

Your Turn: Access the Selected Business Resources on the Web site at http://www.bls.gov and explore its offerings.

Unit 13 e Lesson64

Py,

Skillbuilding

and

UNIT 13

LESSON

Employment Document Review

65

Goals * Demonstrate improved speed and accuracy while typing. ¢ Demonstrate acceptable language arts skills in composing. ¢ Correctly format a resume, an application letter, and a follow-up letter.

¢ Successfully complete a Progress and Proofreading Check with zero errors on the first scored attempt.

A. WARMUP alphabet number/symbol easy

| Crazy Fredrick bought Jane many very exquisite 2 [email protected] 82% Dye & Cox (5/7) Oh! ($6.90) 3 Did a firm fix the problem of the worn element

opal jewels. *8:45 #12-63 with a disk?

Skillbuilding Take three 12-second timed writings on each

.

ne

oe seas aes your wpm speed fora

12-SECOND

SY od=]=D) SPRINTS

Jan owns a pair of old gowns and a new hat she got from me. He may go with us to the giant dock down by the handy lake. ‘ aE ; ; ; His civic goal for the city is for them to endow the chair.

12-second timed writing.

If

she

he

works

Gal

at

home,

she

=Oh

OU

SCO

may

make

iat)

eee

a visit

to

meen

Or

OE

the

old

tS Om

farm.

ogi

G0)

C. PACED PRACTICE Follow the GDP software directions for this exercise to improve keystroking speed and accuracy.

Language Arts D. COMPOSING PARAGRAPHS What advice can you give students who tend to get nervous when they take timed writings? Compose a paragraph of at least three to four sentences answering this question.

Unit 13 ¢ Lesson 65

REFER TO (=) Word Manual

: Document Processing

ESo3) Galo

Pes

err

: Resume

STEPHEN K. HAMILTON ;

ee

6183 Nicollet Avenue South, Minneapolis, MN 55404

(> REFER TO Se”

Phone: 612-555-9009; e-mail: TE [email protected]

eference ~Manual

R-12A: Resume

R-12D: Examples of

‘OBJECTIVE

Different Kinds of Lists

|:To obtain a position as a technology support specialist in a ‘

: corporate

a

a

/EDUCATION

environment ee

ae

or government ee

ee

a

agency. ee

ee a

ae

ee

nea

ae

ae

aed

:Minneapolis Community College, Minneapolis, Minnesota

A.A. degree in information technology |Graduated: December 2009 Specialize in analysis, design, and security of modern computer networks. Concentration courses emphasize local area networks, wireless local area networks, wide area networks, and network security

|South Minneapolis High School, Minneapolis, Minnesota

|Graduated: May 2008 EXPERIENCE

:Computer Systems Technician, Selkirk & Associates Minneapolis, Minnesota

|September 2009 to Present Duties include installing and updating computer software programs throughout the firm. Administrative Assistant, Kittredge Insurance Agency

|Circle Pines, Minnesota

_August 2008 to August 2009 (part-time) Duties included coordinating office communications and setting up international videoconferences.

ACTIVITIES

a

ed

Activities pursued: e College Choir, 2008 to 2009 e

Business Students Club, 2006 to 2008

e

Varsity Basketball, 2007 to 2008 ee

ee

i

ie

ee

il

a

i

ee

le eee we

ae

eed

Table shown with “View Gridlines” active.

Unit 13 e Lesson65

(RZ)

Mn.

#1.

(Mar) 10, 20-- mn Deltee Klenzman | Director of Human Resources | Cole Enterprises |

[ Correspondence Application Letter in | Block Style

(3) REFER

TO

Reference Manual

R-12B: Application Letter

in Block Style

3714 crane)

Minneapolis, Min 55405 | Dear Mrs. Klenzman:

4 Please consider me an applicant for the position of rns

specialist

with your firm. | becameaware of the position through a friend who is an employee at Cole Enterprises.

|

4 | am currently employed at Selkirk & Associates as a computer systems

technician and have earned an A.A. degree at Minneapolis Community College in information technology. Thefesume and transcript@ncloseD willprovide you with details on courses completed. | am confident that my education| eee

dt and my

Zomputer Systems experience make mecqusitied for this position. | would very much

appreciate an opportunity for an interview. Pla@se contact me at your convenience at 612-555-9049, or send me an e-mail message at [email protected].

Sincerely yours,| Stephen K. Hamilton | 6183 Nicollet Avenue South | Minneapolis,

MN 55404 | Enclosure,

Correspondence

| tate

March 19, 20-- / Mr.

Arenue | Minneapolis, Progress and Proofreading Check

Denise A. Khenzrnon | Director

of Human Resources | Cole Enteryorises | 3714 Crestmont

MN 55405 | Dear Mr. Kengman:

4

and toleatim ofthe cacdiang calieeh

Documents designated as Proofreading Checks serve as a check of your proofreading skill. Your goal is to have | zero typographical errors when the GDP software first scores the document.

I

tier

at Cole

was inapining for metolearn about future

7 9 would very much bike to porn the professionel staff at Cole Enteryarises. Please let me know when you have made Sincerely yours, | Stepahen K. Hamilton | 6183 Nicollet

Avenue South | Minneapolis, MN 55404

Yan

Unit 13 ¢ Lesson 65

LINA

Colacetsererareleyalere Multipage Letters

Multipage Memos With Tables

Special Correspondence Features

Memo Reports

More Special Correspondence Features

Unit 14

2510

UNIT14.

LESSON

Multipage Letters Goals ¢ Type at least 41wpm/5’/5e. * Correctly format a multipage letter.

A. WARMUP alphabet concentration

easy

| A puzzled woman bequeathed idiotic jerks very exotic gifts. 2 nonrepresentational counterinsurgencies individualistically 3 A new toxic problem may ensue if we burn the old cornfield.

_ Skillbuilding SUSTAINED PRACTICE: ROUGH DRAFT

Take a 1-minute timed writing on the boxed paragraph to establish your base speed. Then take a 1-minute timed writing on the following paragraph. As soon as you equal or exceed your base speed on this paragraph, move to the next, more difficult paragraph.

The

possibility

independently

as we

to

One

recognize.

negative

of

aging

want

of

not

being

to is a prospect

resource

realities

and

designed

aging

able

that

to counter

is called

the

to

no

live

one

some

wants

of

Handyman

as

the

Project.

proywwm

This

type

residents name

in their

implies,

such

as

1

of preyeet

efforts

tightning

5

Other

volunters

leaky

type, of work

support

to maintain e

“handy” é

helps

faucets

elders and disabled nr the, homes . As the

Gig

per for, minor home repairs \ and fixing broken windows.

include/\painting,/plumbing,)

yard

_

12

24 36 48

11

4

work,

and

carpent¢ry.

as the word itself.

The

volunteers

You may

are

all

as

diversfied

find a ret ire,working next

tog

23

35

Cc

an

executive

or

a student Can

16

desire

Their

back

17 trope to put 18

a high

19 ut

Yaa

Unit 14 © Lesson 66

level

spending

electrician.

Ay

Ww

may

vary,

their eapabilities Coe

of personal time

a lifensed

yO

cutee

Sai

hetping

but f#hat

to good use. ;

:

satisfaction

they

share

is the j{

Volunteers ;

after deing

with,” elder who really needs the help.

take23 4

a job

ae

39 47

Take two 5-minute timed writings.

A

5-MINUTE

Making

Ove

skill

that

TIMED

WRITING

a successful

presentation

is absolutely

essential

to an

in your

audience

career.

is a

The art

of speaking before a group requires planning and hard work. Although different speakers prepare in many different ways, a speaker should try to adhere to certain rules. As the speaker, you are quite visible to people in the audience. Therefore, you should always try to make a good first impression. When you walk to the podium to speak, you give the audience a chance to notice your neat appearance, good posture, and confident manner. You will improve the quality of your voice if you stand up straight and hold your shoulders back and stomach in. As

you

talk,

use

your

eyes,

face,

and

hands

to

help

you connect with your listeners. Maintain eye contact by just moving your eyes over the group without focusing on any one person. Use hand movements and facial expressions 178 | to convey meanings to your audience. By utilizing these 89§ techniques, you will improve your speaking skills, and your 201 effort may be noted. 205

A henstoe ares Sis Saale eri: 4

|

Formatting D. MULTIPAGE LETTERS To format a multipage letter:

1. Type the first page on letterhead stationery, and type continuation pages on plain paper that matches the letterhead.

2. Insert a page number in the top righthand corner of the page header of all continuing pages, and remove the page number from the first page.

2 | have never been involved with anything like this before. Any help that you give me will be appreciated. | look forward to working with you. Sincerely,

Gerald H. Fordham Attorney at Law smr

Enclosure

Unit14 ¢ Lesson 66

[PAE

Document Processing | July 13, 20-- | Miss Florence B. Glashan | Attorney at Law | 2932 Point Street | Providence, RI 02903 | Dear Miss Glashan:

Correspondence

66-64 Business Letter in

| Modified-Block Style REFER

TO

Reference Manual

R-5A-B: Multipage Business Letter

Correspondence

66-65 Business Letter in Block Style

4 It was a pleasure to meet you at the convention for trial attorneys in New York last week. In addition to the interesting program highlights of the regular sessions, the informal discussions with people like you are an added plus at these meetings. Your contribution to the program was very beneficial and highly informative. q You may recall that | had just been appointed by the court to defend a woman here in Providence who has been charged with embezzling large sums of money from her previous employer. The defendant had been employed at a large department store for more than 25 years. Because of her valuable years of experience in accounting with the store, she was in charge of accounts receivable at the store. Her previous employer, the plaintiff in the case, claims that she embezzled $18,634 three years ago, $39,072 two years ago, and $27,045 last year. 4 You mentioned that you had represented defendants in similar cases in previous years. Your assistance would be invaluable as | prepare for this defense. If you are willing to lend your professional expertise in this case, here is what is needed: 1. Within the next week, send the appropriate citations for all similar trials in which you participated. 2. Provide any other case citations that you think might be helpful in this case. 3. Meet with me in approximately two weeks for a case consultation. At that time we can discuss compensation for your work on this matter. 4 A copy of the formal complaint is enclosed for your review. | will call you in about a week to arrange a time and place for our meeting. Please let me know if there is additional information that would be helpful in preparing for this case. q This type of case will present unique challenges, but | know your guidance and years of experience will be invaluable. | look forward to working with you. Sincerely, | Gerald H. Fordham | Attorney at Law | urs | Enclosure April 3, 20-Mr. Fem-Crawford

| District Product Manager | Office Supplies of America | 2101

Pennsylvania aan

ee | Washington, de 20006 | Dear Tom:

4] The fales Conference in Atlanta last week was out standing. Your winning the “Gold Koranan for the most sales for the year was well deserved indeed. [4

When you first became part of our salesteam, you showed greatenthusiasm

for your job immediately. There is no doubt in my mind that Office Supplies of America is well represented in the Washington Metro area. 4] | particularly want to commend you for obtaining the McKinley account. Acquiring this account Ke been a major objective for a number of years. None of our other

sales representatives pecheon able to accomplish this feat. What approach did you take, Tom? Did you:

(continued on next page)

Unit 14 e Lesson 66

1.

Spend consider able time with the president, Mr. Arch HOTS ES one of his associates? If so, who were the individuals involved? n

2.

Conduct a series of presentations for key personel?

ie

Develop a special marketing campaign for McKinley itself?

4.

Useregular campaign model and customize it for McKinley?

5.

Combine various strategies in your efforts to obtain this important account?

$s

4 Please let me know what approaches you used to make this sale. Successes ofthis

nature donot happen without a lot of hard work. You\to/are)be commended for putting forth your best efforts to sign the account. q If we can arrange a time at our annual sales meeting,we would like to have you

make a presentation to our Sales Representatives. They would benefit greatly from having you share your success story. Our annual meeting will be held in late

September in Richmond,(VA. 4 Again, congratulations on receiving this-very prestigious award. All of us here in the home office are-very pleased with the performance of our entire sales team. Indications\thatara this will be a year when our sales records will be broken and we will again be in the media spotlight.

Sincerély, |Leonardd. Manchester | President | urs | 96: Maria Olson, Director of Sales

Open the file for Correspondence 66-64 and make the following changes:

(Correspondence | 66-66 | Business Letter in

| Modified-Block

Sty!

scan

1. Change the inside address to this: |

2632 East Main Portsmouth, RI

Road 02871

2. Replace the last sentence in the first paragraph with these: Networking

like

you

with

colleagues

enlightening

and beneficial.

I value

input

your

greatly.

3. Add this sentence after the last sentence in the letter: I will call you days to discuss

in a few this matter

further”

is always

Unit 14 e Lesson66

Pay

UNIT 14

Special Correspondence

LESSON

67

Features Goals ¢ Demonstrate improved speed and accuracy while typing. ¢ Demonstrate acceptable language arts skills in using hyphens, in subject and verb agreement, and in using abbreviations. * Correctly use Word’s sort feature. ¢ Correctly format correspondence with multiple addresses, on-arrival notations, and subject lines. ESE RNR

SEP

STN BS

ESET

EBERLE SEES SEBS

A. WARMUP | How quickly the daft jumping zebras were vexed by the boys. 2 career uphill gas pin awards homonym read yummy grade lumpy 3 He has on a tux and she has on a tan gown for their social.

alphabet one hand

easy

Skillbuilding B. MAP+: ALPHABET Follow the GDP software directions for this exercise to improve keystroking accuracy.

C. PROGRESSIVE PRACTICE: ALPHABET Follow the GDP software directions for this exercise to improve keystroking speed.

Language Arts Study the rules at the right.

D. HYPHENS Hyphenate compound adjectives that come before a noun (unless the first word is an adverb ending in -ly).

RULE - compound adjective

We reviewed an up-to-date report on Wednesday. But: The report was up_to date.

But: We reviewed the highly rated report. Note: A compound adjective is two or more words that function as a unit to describe a noun.

Unit 14 e¢ Lesson 67

E. AGREEMENT Use singular verbs and pronouns with singular subjects; use plural verbs and pronouns with plural subjects. I was happy with my performance.

Janet and Phoenix were happy with their performance. Among the items discussed were our raises and benefits.

F. ABBREVIATIONS | abbreviate none ~

In general business writing, do not abbreviate common words (such as dept. or pkg.), compass points, units of measure, or the names of months, days of the week, cities, or states (except in addresses).

Almost one-half of the audience indicated they were at least 5 feet 8 inches tall. Note: Do not insert a comma between the parts of a single measurement. Edit each sentence to

4

The

Sabins

5

Cindy

6

The

visited

Hickory

to

look

at

four

bedroom

homes.

correct any errors.

The

9 The

has

accountants

7 Lydia 8

Wallace

and

was

Margaret

portfolio

planning

a part

extremely

were

include

committee

10

Please

ji

The

12

Appearing

last

13

urgently

needed

time

several

will

the

acct.

said

the

org.

will

the

agenda

on

school.

busy

March

invited

credit

mgr.

job after

for

from

to present

technology

through

their

April.

report.

stocks.

meet

on

Tue.,

the

amt.

of

Sept.

26.

$55.48.

move

its

headquarters

was

the

reports

about

to NC. the

parts.

Formatting G. MULTIPLE ADDRESSES Often a letter may be sent to two or more people at the same address or to different addresses:

1. If a letter is addressed to two people at the same address, type each name on a separate line above the same inside address. . Ifa letter is addressed to two people at different addresses, type each name and address, one under the other. Press ENTER 2 times between the addresses.

3. If a letter is addressed to three or more people, type the names and addresses side by side, with one at the left margin and another beginning at the centerpoint. Press ENTER 2 times before typing the third name and address at the left margin.

Unit 14 ¢ Lesson 67

257

LK November 19, 20--

JAX

Dr. Albert Russell, Professor Department of English Appalachian State University Boone, NC 22602

;

12%

Dr. Kay Smith, Professor Director of Business Grove City College Grove City, PA 16127

Z

12K

Dear Dr. Russell and Dr. Senith:

12K

itis with great pleasure that | announce the scholarship winners for this year’s awards banquet to be held in the next month. The awardees’ names are listed below. L2x

H. ON-ARRIVAL NOTATIONS On-arrival notations (such as CONFIDENTIAL) should be typed on the second line below the date, at the left margin. Type the notation in all-caps. Press ENTER 2 times to begin the inside address.

5X Novernber 19, 20--

CONFIDENTIAL

12x

12x

Mr. and Mrs. Earl Walters 3402 Washington Boulevard New Tripoli, PA 18066

2x

Dear Mr. and Mrs. Walters:

L2x

We are very pleased to tell you that your daughter will be the recipient of a prestigious scholarship this sernester. She will be recognized at a banquet to be held next month.

L2x

I.

SUBJECT LINES

A subject line indicates what a letter is about. Type the subject line below the salutation at the left margin, preceded and followed by 1 blank line. (The term Re or Jn re may be used in place of Subject.)

15x November 19, 20--

14x

Mr. and Mrs, Earl Walters 3408 Washington Boulevard New Tripoli, PA 18066

3

12x

Dear Mr. and Mrs. Walken

ay

Subject: Scholarship ipAwarded 12x We are very pleased to tell you that your daughter will be the recipient of a very prestigious scholarship this semester. She will be recognized at a banquet to be held next month.

2X

Varese

Unit 14 © Lesson 67

J. WORD PROCESSING: SORT

(3) GO TO Word

Study Lesson 67 in your Word Manual. Complete all of the shaded steps while at your computer. Then format the documents that follow.

Manual

Document Processing

November8, 20-- | CONFIDENTIAL | Mrs. Katie

(Correspondence

-67

.

Business Letter in

| Block Style

Hollister | 11426 Prairie View Road | Kearney, NE 68847

}

School T bb you wre amare, your farm, bocated in the northeast quater of Section 26 in Tyr township,

sa part of

Independent School District 17. Each of our three

one - compound

oayained bon

adjective

Sort the bulleted list in ascending alphabetical order.

T Please coll me to arrange a meeting with you and your attorney, Jonathan Beck and Myra Colter, no later than abbreviate none

November 13. They informed me that they url coordinate their schedules around yours. I look forward to cur

c: District 17 Board

Unit 14 © Lesson 67

PPARs)

Correspondence

October 4, 20-- | Ms. Deborah Campbell Wallace | 7835 Virginia Avenue, NW |

|

67-68

Washington, DC 20037 | Mr. Thomas E. Campbell | 3725 Stevens Road, SE | Washington, DC 20020 | Dear Ms. Wallace and Mr. Campbell: 4] We received your letter requesting instructions for transferring stock. The most

Business Letter in

Block Style

common stock transfer situations are provided below. Determine which type of transfer you require, and select the instructions that apply to your stock transfer. e Transferring shares to another individual e Transferring shares to a minor e Transferring shares from a deceased shareholder (multiple owners) e Transferring shares from a deceased shareholder (individual ownership) e Transfers involving a trust e Transfers involving a power of attorney e Changing a name 4 Every transfer requires a letter of instruction specifying how you want your shares transferred. The following items are required for all types of transfers: e Name and address of new owner e Social security number or taxpayer identification number e Dated and signed form e Preferred form of ownership (that is, joint tenants or tenants in common) e Total number of shares being transferred 4 Please be sure to submit all required documentation no later than November 1, and note that all documents submitted become part of the permanent record of transfer and will not be returned. All transfers must have your signature guaranteed by a financial institution participating in the Medallion Signature Guarantee Program. 4 If you need additional information, you may visit our Web site for step-by-step instructions, or you may call one of our customer service representatives at our tollfree number. Sincerely, | William J. Shawley | Shareholder Services | urs

agreement plural

Sort each bulleted list in ascending alphabetical order.

agreement singular

abbreviate none

- compound

adjective

Wov,)17, 20--

Correspondence

67-69

m

Sacto: Eancaees Tuscany |968) Foster Street | Durham, NC 27701 | Dear ey,

Personal-Business Letter

in Block Style

SUBJECT: January Meeting Book Selection 4 Your new book, The Iron Hand, has gotten excellent reviews across the nation. The

citizens of durham are pleased that a respected member of one of their local colleges

agreement plural

is receiving national attention. Our book discussion group in Rss

composed

of members of the AAUW (American Association of University Women), is going to select (1}of your books below for discussion at our January meeting. All the topics

we agreed to discuss were related to your books. We would fikeyouGery muchto

agreement plural

recommend one of these books: Sort the bulleted list in ascending alphabetical order. Format book titles in italic.

e

The Iron Hand

©

Peace in Troubled Times

e

A House Divided

Ss

[1 will call you next week. Your presence at our meeting would be a real highlight. tt

Sincerely | TheresaMayfield | 2901 Garfield Court | Durham, NC 27701

YAe)

=Unit 14 © Lesson 67

|

UNIT 14

More Special Correspondence Features Goals ¢ Type at least 41wpm/5’/5e. * Correctly use Word’s table shading and e-mail blind copy features. ¢ Correctly format a table within a document. * Correctly format correspondence with a company name, delivery notation, blind copy notation and postscript.

A. WARMUP alphabet practice: fand d easy

| My folks 2 fad fold 3 Sign the

proved fodder

forms

his fed

expert eloquence was just a big hazard. doff defy find fled deaf fund deft fade to pay for the ivory bowl she got in Durham.

Skillbuilding B. PACED PRACTICE Follow the GDP software directions for this exercise to improve keystroking speed and accuracy. Take two 5-minute timed writings.

:

5-MINUTE

Ovze

5 is somewhat

TIMED

Taking film.

Most

a memory

photos

WRITING

with

a digital

unique and different digital

card

or

cameras

a memory

store stick.

camera

is a process

that

from taking photos with images The

on

number

a device of

such

photos

as

you

can store on a card or stick depends on how many megabytes it can hold. Once you reach the limit of the memory device, you can store no new images until you either transfer or delete the old ones to make room for new ones. The advantages of using a memory device are many. For

81 91 i102

example,

113

the

card

or

stick

can

be

used

over

and

over;

or,

when the device is full, just simply remove it and put in a 125 new device. You can also move the images to the computer, 137 where they can reside on the hard drive for as long as you 149 want. If the memory card or stick you have does not have 160 enough memory, you can upgrade the size. 168 Finally, you will see instantly any images you have 179 taken with the camera. If you decide not to keep an image 190 in the camera, you can delete it to make space for other 202 exciting images. 205 eek cameo me ae -|

Unit14 e Lesson68

[AGH

Formatting . D. TABLES WITHIN DOCUMENTS To format a table that is part of a letter, e-mail message, memo, or report: is In a single-spaced document, press ENTER 2 times before and 1 time after

4, Adjust the column widths, and center

the table. Be sure you are outside the table structure before pressing ENTER 1 time.

. In a double-spaced document, press ENTER | time before and after the table.

. Single-space the body of the table.

the table within the margins of the document. . Never split a table between two pages if

it will fit on one page. If a table will not fit at the bottom of the page on which it is first mentioned, place it at the top of the next page.

MEMO TO: Leo Guthrie FROM:

Paul Forester

DATE:

January 10, 20--

SUBJECT:

Sales Comparison

Listed below are the sales totals for the last two quarters. Please review the information before our staff meeting on Friday. 12x

SALES SUMMARY December 31, 20

jortheast

|$ 956, $912, 735,765 | 775,112 825,666 | 857,034 Southwest | 1,081,546 | 995,478 Southeast

Northwest

11X

Come to the meeting prepared to discuss plans for the upcoming sales promotions that will take place in our district. mjd

E. COMPANY NAMES IN CLOSING LINES Some business firms show the company name in the closing lines of a letter. Type the company name in all-caps on the second line below the complimentary closing. Then press ENTER 4 times and type the writer’s name.

Thank you for inviting me to participate in the discussion concerning this issue. It has been very informative and helpful. n

2X

Sincerely,

2X

HENDERSON AND SONS, INC.

14x

Mark Henderson, President 12

mjd

262

Unit 14 e Lesson 68

X

F. DELIVERY NOTATIONS Type a delivery notation (such as By fax, By e-mail, By FedEx, or By messenger) on the line below the enclosure notation (if used) or on the line below the reference initials.

A delivery notation comes before a copy notation. Thank you for inviting me to participate in the discussion concerning this issue. It has been very informative and helpful. ti

2X

Sincerely, ax

Mark Henderson President

12X

imz

Enclosure By e-mail c: Mary Stevenson

G. BLIND COPY NOTATIONS Use the blind copy (4c:) notation when the addressee is not intended to know that someone else is receiving a copy of the letter. Type the dc notation on the file copy at the left margin on the second line after the last item in the letter. When preparing a letter with a blind copy, print one copy of the letter; then add the blind copy notation and print another.

Thank you for inviting me to participate in the discussion concerning this issue. It has been very informative and helpful. 12x

Sincerely,

Lax

Mark Henderson President

12x

imz

IIA

be: Mary Stevenson

H. POSTSCRIPTS If a postscript (PS:) is added to a letter, it is typed as the last item in the letter, preceded by 1 blank line. If a blind copy notation and postscript are used, the blind copy notation follows the postscript.

Thank you for inviting me to participate in the discussion concerning this issue. It

has been very informative and helpful. 12x Sincerely, 14x

Mark Henderson President 12x imz Enclosure (h

2X

PS: You will be reimbursed for all expenses. Complete an expense report and submit it to your supervisor. l

2X

bc: Mary Stevenson

“Unit 14 ¢ Lesson 68

[Pies

I.

E-MAIL WITH BLIND COPIES

Use the blind copy (dcc:) feature when the addressee in the To box is mot intended to know that someone else is receiving a copy of the e-mail. To format an e-mail message with a blind copy:

¢ Format the e-mail message as usual. ¢ No special formatting steps are needed when a blind copy is sent. Therefore, do not type a blind copy notation at the bottom of the e-mail message.

¢ Type e-mail addresses for recipients as desired in the Bcc box.

J. WORD PROCESSING: TABLE—SHADING AND E-MAIL— BLIND COPIES (a) GO TO beste peor

Study Lesson 68 in your Word Manual. Complete all of the shaded steps while at your computer. Then format the documents that follow.

Document Processing | Correspondence

| 68-70 ele es in

/

March 1, 20-- | Ms. Ramona Gutierrez | Austin Communications | 5 Gulf Street | Concord, NH 03301 | Dear Ms. Gutierrez: | We are indeed interested in designing a new corporate logo and the corresponding stationery for your fine company. As | indicated in our recent telephone conversation,

we have a design staff that has won many national awards for letterhead form design. 4 Within a couple of weeks, we will submit several basic designs to you and your committee for consideration. Here is a modified price list for the printed stationery: Use 25 percent shading

sik

eg Envelopes (1,500) 4 In the meantime, please call me if we can be of further service.

Sincerely yours, | Samantha A. Steele | General Manager | urs | By fax | bc: Design Department

Unit 14 ¢ Lesson 68

Hi, Renee:

| Correspondence

| 68-71

T Samantha Steele of Imperial Graphic Design sent me a

E-Mail Message

own budget tothe last column in the table below, Use 100 percent shading for Row 1.

+Letterhead

(500 sheets)

$120.00

Business cards (1,000 cards)

39.50|

25.00

Coated brochures (1,000 sheets)

219.30 | 300.00

Envelopes (1,500)

92.00|

85.50 |

acmatt.com | Phone: 603-555-3363

| Correspondence

|68-72

| Business Letter in

| Modified-Block Style

|

November 5, 20-- | Burlington Fitness Center | 31 Battery Street | Burlington, VT 05401 | Ladies and Gentlemen: {| We have 494 apartments at Fountain Ridge. As the recreation coordinator, | have concerns not only about the leisure-time activities of our residents but also about the health and physical fitness of the more than 1,100 people who call Fountain Ridge

home. 4| Our recreation facilities are excellent. In addition to our two outdoor tennis courts,

putting green, and swimming pool, we have the following indoor facilities: two racquetball courts, swimming pool, whirlpool bath, sauna, steam room, and two billiard tables. However, we have no workout equipment. 4] During the next few months we will be equipping a new gymnasium. The dimensions of the gym and schematics are enclosed. We would like to provide our residents with classes that will incorporate the equipment below: Use 100 percent shading for Row 1 and 25 percent shading for Row 2.

CLASS SCHEDULE Fountain Ridge Sports Complex

Equipment — Exercise bicycles Treadmills

Proposed Classes | Spinning Aerobics

Rowing machines | Toning and conditioning

(continued on next page)

Unit 14 ®© Lesson 68

PAeie

{1 The needs and interests of our residents are varied. Some residents will take full advantage of the gymnasium equipment. However, many of our residents have expressed interest in an indoor track for walking; others would like to add a track for running. We hope to accommodate as many of the suggestions as we feel are feasible. 4] The population of the residents in the Fountain Ridge complex consists of a mixture of young and middle-age adult couples as well as single residents. Some of the couples have children who would be old enough to enjoy the facilities. Therefore, safety and durability of the equipment are very important considerations. In addition, we would like to continue to develop our complex in a way that would invite family participation in our recreational activities.

§|Do you have a sales representative serving this area who could meet with me to discuss this proposal? In the meantime, please send any related information and prices. Sincerely yours, |FOUNTAIN RIDGE | Rosa Bailey-Judd | Recreation Coordinator | urs | Enclosure | By fax | PS: Please contact me no later than November 10. | bc: Ramona Garcia

Keyboarding Connection Creating an E-Mail Signature File Creating a signature file saves you time and adds a personal touch to your e-mail messages. A signature file is a tag of information that is automatically included at the end of your e-mail messages. It may include your signature, a small graphic, your address, your phone number, or a quotation. Use the following guidelines to create a signature file. Open your e-mail software. Open the menu item that allows you to create a signature file. Type the information you want to include in your signature, and then save and close the file. Some companies don’t allow graphics or quotations in e-mail signature files. E-mailing graphics uses extra bandwidth, which can slow down the network. For this reason, some e-mail software doesn’t display graphics at all, instead displaying e-mail in plain text. Quotations may not align with the corporate culture or mission. Check to find out whether your company has corporate guidelines on e-mail signatures before you create your own signature file. When sending e-mail to potential employers, it's useful to add a professional signature to your e-mail that contains your contact information.

Your Turn: Create a signature file, then address an e-mail to yourself. Type “Test” in the Subject box. In the body, type “This is a test of the a file’ Send the e-mail: then open it to see how your signature file looks.

Yalow

§=Unit 14 * Lesson 68

UNIT 14

Multipage Memos

LESSON

;

;

With Tables

69

Goals ¢ ¢ * *

Demonstrate improved speed and accuracy while typing. Demonstrate acceptable language arts skills in spelling. Correctly use Word’s find and replace feature. Correctly format a multipage memo with a table.

A. WARMUP alphabet

The

frequent digraphs

On

easy

}

The

lazy ond

judge

Lor

was

doom

neighbor

very

£ont

will

do

quick

more

the

to pay

boor

tax

money

nor

odor

port

fieldwork

when

she

for

orater

is

the

bar.

“ore

in the

ort

glen.

Skillbuilding B. MAP+: SYMBOL Follow the GDP software directions for this exercise to improve keystroking accuracy.

PRETEST

. PRETEST: Horizontal Reaches

Take a 1-minute timed

writing.

The legal facts gave our lawyers a sense that we could be ready to wrap up this case quickly. Until a written copy of our testimony is given to us, we shall all be extremely anxious.

PRACTICE

We

. PRACTICE:

added

every

ounce

of

our

energy

to your

23

case.

In Reaches

Speed Emphasis:

If you made no more

than 1 error on the

Pretest, type each

}

poe ere Accuracy Emphasis:

) l|

wr wrap

wren

wreak

wrist

wrote

writer

unwrap

writhe

wreaths

Ou

pout

ours

ounce

cough

fouls

output

detour

ousted

coupons

ad adds

dead

adult

ready

blade

advice

fading

admits

adheres

py pyre

copy

pygmy

pylon

happy

pyrene

choppy

pyrite

pyramid

If you made 2 or more errors, type

eachaprounrot lines (as though it were a

. PRACTICE: Out Reaches

paragraph) 2 times.

yo yoga fa fact

your farm

youth faith

yodel sofas

yowls fakes

yogurt faulty

joyous unfair

yonder famous

younger defames

up upon ga gate

soup gave

upset cigar

group gains

upper legal

upturn gazing

supply legacy

uplift gawked

upsurge garbage

Unit 14 ¢ Lesson 69

PUey/

POSTTEST

ISTTE:

Horizontal Reaches

Repeat the Pretest timed writing and compare performance.

Language Arts Type these frequently misspelled words,

G.

SPELLING

paying special attention

16

aspall

17 receive

prcrieins

Edit the sentences to

personnel

information

employees

its

which

procedures

education

their

services

committee

system

opportunity

area

18 19 20

financial appropriate interest received production contract important through necessary customer employee further there property account approximately general control division our

2i

The

22

Four

23

Approximatly

24

Further

25

Their

26

The

revised

systom

was

adopted

by the

finantial

division.

property

commitee.

correct any misspellings.

employes

want

ten

to

much

services

on

proceedures

informasion

was

serve

will

interest

in that

the

were

new

included

be recieved shown

aria

are

by the

from

in the

the

customers.

production

necesary

for

contract.

personal.

needed

control.

Formatting H. WORD PROCESSING: FIND AND REPLACE (=) GO TO

Study Lesson 69 in your Word Manual. Complete all of the shaded steps while at your

crs aeons

computer. Then format the documents that follow.

Document Processing Correspondence

MEMO TO: L. B. Chinn, Station Manager | FROM: Mitzi Grenell, News Director |

69-73

DATE: May 5, 20-- | SUBJECT: FCC European Trip

\ Memo

4] This memo and others to follow will keep you informed about my upcoming trip ae

@Q VS

~

to Europe. | have been invited by the Federal Communications Commission to lead

a Committee that will study television news in European countries. This

° 4 Spee

came about because Jill Andrews received advance notice about the study and made

the language arts

thee necessary arrangements so that | would be invited to participate. | am delighted

UNE

to take part in this important project, which should be of great interest to all of our

en ee

you type.

|

employees.

(continued on next page)

VAsteaw

Unit 14 © Lesson 69

4 A major focus of this study will be to compare the types of technologies used in different European countries to report and broadcast the news. Our study group will visit six European countries to gather further information. We will be visiting England, France, Denmark, Germany, Spain, and Portugal from August 24 September 23. Four other members will offer their services to this Sandra Holton

| News Director, WSVN

Miami, Florida

Manuel Cruz

News Director, National Public Radio

Boise, Idaho

Jason Chan

Station Manager, WLBZ

Bangor, Maine

Richard Logan

| Operations Manager, Cable News

Provo, Utah

Our initial plans are to spend approximately five full days in each country, meet with the news personnel of one or two of the major networks, tour their facilities, view recent broadcasts, and observe theirgeneral operations and various divisions. It should be quite an education. 4 If you need to contact me during my absence, Barbara Brooks, our liaison at the Federal Communications Commission, is the appropriate contact. She, or any employee on her staff, will be able to provide a location and phone number. q An amendment has been made to my contract that will allow production to

continue as usual here at Channel 5 while | am gone. Dave Gelson will assume of the department and will also supervise itsday-to-day activities. are being finalized so that Dave can make a smooth transition during my absence. 4 As you can imagine, this is an exciting time for me. Thank you for supporting the

project and for taking into account the long-term implications of this = study. m ost valued urs | PS: Thank you also for suggesting that | visit John Jacobs, one of customers. | understand that he owns property in England and France and will be at his estate in France at a time that coincides with my schedule. | will be sure to give him your best wishes.

, Correspondence

Open the file for Correspondence 69-73 and make the following changes: 1. Address the memo to “A11 Employees.” 2. Change each occurrence of the words “News Director” to “News

Analyst.” A total of three replacements should be made. 3. Change each occurrence of the word “France” to “Switzerland.” A total of three replacements should be made. 4. Delete the fourth paragraph. 5. Add this as the second-to-the-last

paragraph:

When [eneabjo)y,

I return

from

this

will compile a comprehensive report and analysis that

will

uihy/ committee

be distributed

to all

personel. 1 will then

organize some internal focus groups so that we can discuss the implications of the study on our day-to-day operations.

. Delete the postscript at the end of the memo.

Unit 14 © Lesson 69

[Aas)

MEMO TO: Terri Hackworth

Correspondence

69-75

Manager

FROM: Rosa Bailey-Judd, recreation coordinator

Memo

DATE: @pr) 14, 20--

}

Subject: Fitness Center

4] The new fitness center will be ready for our residents to use in approximately one month, and interest continues to grow. Your leadership in constructing a fitness center on this property is sincerely Sporeciateav as soon as appropriate research is

completed,| will be requesting further financial support to purchase the following equipment in the quantity specified:

Single-space the table.

15

26 | Exercise Bicycles Treadmills rowing machines

aes |

those

4| Three types of@thenequipment were seriously considered, but the-ones listed

above are the most important in terms of what is necesary to schedule our proposed

fitness classes. | am not quite ready to sign a contract with a specific supplier. We tt

expect that there will beheavyusage orhe specified equipment and are requesting inforafrition from vendors regarding durability, warranties, and the support of Service

personnel. | will receive that information within the week and will read through it carefully before signing a final contract. 4] Thank you again for your full support and cooperation with this project. The general

SS fitness center

contractor you hired has received rave reviews, The new gym is a golden opportunity for all our residents to Vasthyimprove their quality of life. urs

Yah

Unit 14 e Lesson 69

UNIT 14

LESSON

70

Memo Reports Goals * Type at least 41wpm/5'/Se. * Correctly format a memo report with report headings and a bibliography. ¢ Successfully complete a Progress and Proofreading Check with zero errors on the first scored attempt.

A. WARMUP alphabet number/symbol easy

| Those five lazy movers quit packing the hard jewelry boxes. 2 ([email protected]) 33% Coe & Tan 6/8 Hi! $2.41 *Oct. #95-01 3 One half of the endowments may be paid by the town members.

Skillbuilding Take three 12-second timed writings on each line. The scale below the last line shows

your wpm speed for a 12-second timed writing.

12-SECOND SPEED SPRINTS That new city law may help us to He may sign over the title to his She may go with me to the city to The doe and buck by the old bush eaten

Type each line 2 times,

using your Sem finger to strike the BacksPAce key when you see the make a check of your appearance before the interview. Your appearance may not be the sole factor that will secure the job, but it will help you make a positive first impression. Remember to dress for the position you would like rather than the position you have.

Goal: At least 46wpm/5'/5e

lope ee a

min eae ae GN BL HCa ue

99 110 122 134 146 15/ 167 177 188 199 211 222 230

hdtereasaed

Formatting D. WORD PROCESSING: TABLE—TAB

4) GO TO } Word

Study Lesson 92 in your Word Manual. Complete all of the shaded steps while at your computer. Then format the documents that follow.

Manual

Document Processing Situation: Today is September 2, the second day of your assignment at Bayfield Hospital. Today you are assigned to the Billing Office, where you will complete documents related to the activities in that office. Your first assignment is to prepare a report describing the billing procedure at Bayfield Hospital.

BAYFIELD BILLING PROCESS

| Report

|92-67 | Business Report

September 2, 20--

|

4] The

ae billing

ot

the month of Sho

process at Bayfield hospital will be under going a review CHUL

Our last billing review was conducted(3) years ago. This report -wit-explain how fees are determined, how transactions are being recorded, how payments are made, and how overdue accounts are collected.

(continued on next page) Unit 19 ¢ Lesson 92

Determining Fees

4 Fees that aphysician charges for service should be fair both to the patienteaher are

under his or her care and to the Medical Profession. A doctor

fees should be based

on the following criteria: e

The amount of time involved in providing the service,

e

The level of skill required in providing the service,

e

The degree-ot expertise required to interpret the results of the service

provided,

ay

ofthe &

OHH pallens

{| Fees should be identified in algchedulefee|that lists doctor's andpatient's names procedures performed, and the charges assessed for those procedures. The patient’s—

fee schedule should be made available ws iitis requested. If patients inquire about the amount of the fee, an estimate should be given to the patient. In all instances, this estimate should netbe made available to the patient before treatment-has7” begur? An example of a fee schedule currently used by bayfield is shhown+p-Fable+3-

Bayfield Heart Clinic 106/\W 3rd Place Eugene, OR 97477 Apply a 25 percent shading to Row 2.

Diane Crowley | Place stent

02/04/--

Diane Crowley | Ultrasound intracoronary Crispman | Diane Crowley

(06/02y-

Crisopman | Diane Crowley

02/07/--

Catheterize leftheart | Imaging, pulmonary angio

Diane Crowley | Electrocardiogram

Total Fees fiasco3.

RECORDING TRANSACTIONS 4 A record of all patient visits must be maintained. A charge slip should be used to

recordprocedures. The charge slip includes information such as a check listof all procedures; a checklist of all diagnosis; space for additional information; and an

area for all(charges, payments, and balances. As the doctor performs procedures, annotations and changes are made to the charge slip so that it is kept current. The (continued on next page)

Unit 19 ¢ Lesson 92

charge slip should be attached to the patient )chart. When all procedures have been completed, a copy of the charge stip'is sent to the patient to indicate the charges incurred during the patient’s visit. MAKING PAYMENT ARRANGEMENTS

q A patient’s bill can be paid by one of the following methods: °

a patient can pay the bill by cash or check at the conclusion of the visit.

e

Apatient can ai ou

e

A bill (statement) can be sent to the patient at the conclusion of the visit.

e

Abill can be sent to the Health Insurance

of the bill at designated times, weekly or monthly.

Zarrier.

Regardless of which method of payment is used, the patient will not be assessed any overdue charges prior to 30 days after service has been rendered. COLLECTING OVERDUE Accounts

4] There are a number of reasons why a patient might net pay a bill. Whatever the

reason, however, steps must be taken to collectéccount8\delinquent/ If you find that an account is overdue, here are some steps you can take to resolve the issue: 1. Attach a reminder when the bill is sent if payment is eatrey days or more

over due. not

2. Call the patient if payment is received after the reminder is sent. 3. Attach a personal note to a statement that is over due,possibly as long as oe days.

4. Make one further attempt to telephone the patient for payment. 5. Send a collection letter for payment. the letter should be firmbutfriendly“ 0” 6. Establish a payment plan to assist the oatient in making payments on ahrved A schedule.

ee turn the account over to a collection agency, 7\ Go to court for legal action or” toad

d

We certainly do not wish to take legal action to collect any of our overdue accounts. Please make every attempt to collect overdue accounts so that we can avoid this step.

Sylow

Unit 19 © Lesson 92

|Bi. Table

| 92-48

Predesined fess

ttn!

Create a boxed table using gap a predesigned style. 8 ty Use the following 88 guidelines to create

the table:

1. Apply a table style of your choice. 2. After the style has been applied, verify that the bolding shown in the illustra-

3. Remove any automatic hyperlink that might appear for the e-mail address in Row 1.

tion is used.

1e¢ BILLING STATEMENT © 14pt Allison Price, M.D. 12pt!

Bayfield Hospital 254 Carmel Avenue — Eugene, OR 97440 a ie

Telephone: 541-555-3434 ~tab e I ETLE hiltnee afi org 1x

|Jax

| _stab Karen S. Fairchild

| Patient:

| Address:

|

701 Maple Street

|

City, State, and ZIP: Eugene, OR 97438 | y

Description

H

_ Charge

EKGs

Payment

| Balance a

fepaeme| $125.00 | Saa00|

a rporicn work 175005000 125.00)

7 Xray _ 8

eee

| ebociaty work

Office medical

80.eo 00

135.00

Ci.00 Fae

50.00

|co30.00 |

__—'100.00_—_—:35.00

_ Total Due |

rent tab$410. 00)|

Strategies for Career Success ( an

Enhancing Your Presentation With Visual Aids Visual aids capture people's attention while increasing their retention. Use visual aids to present an outline of your presentation, explain detailed technical or numerical information, and summarize your key points. Be selective. Don’t bombard your audience with visuals. Your visual aids should support and clarify your verbal presentation. Consider the size of your audience and the size of the room before selecting your visuals. Audiences have little patience for visuals that are too small to read or too busy. Types of visual aids are slides, photographs, flip charts, maps, flowcharts, handouts, and computer graphics including tables, graphs, and charts. You can have printed visual aids if the room is small, or you can use a multimedia projector that attaches to a laptop computer to project your presentation. This is also useful for Web conferencing, so that people in different locations also can see your visual aids. Limit the amount of information on a visual. Use simple graphics. Continue displaying the current visual until you are ready to discuss the next one. Always keep the projector on during your presentation.

Id your visual aids differ if your audience had 10 people ~

Unit 19 e Lesson92

[eye

UNIT19

| LESSON

Medical Office Documents—C Goals ¢ Demonstrate improved speed and accuracy while typing. ¢ Demonstrate acceptable proofreading skills by editing copy. * Correctly format a business letter and a business report.

A. WARMUP alphabet practice: s and d

easy

| The

quixotic

2

Sid

gad

3 The

knights’

deeds

ivory

tusk

desks

may

wives dosed

be

were

dudes

a key

to

found dusts

on

jumpy

sheds

their

old

sides

ancient

zebras.

soda

rogue

suds

rituals.

Skillbuilding B. MAP+: NUMBERS Follow the GDP software directions for this exercise to improve keystroking accuracy.

PRETEST

C.

T: Discrimination Practice

Take a 1-minute timed

writing,

Did the new

clerk

join the

golf

team?

James

indicated

to me that Beverly invited her prior to last Wednesday. He believes she must give you a verbal commitment at once. We should convince her to join because she is a gifted golfer.

fae is Sra eae

Bet lin Oe |

|

PRACTICE Speed Emphasis: If you made no more than 1 error on the

Pretest, type each

Hee Accuracy Emphasis:

verb

bevel

vibes

breve

viable

braves

verbal

beaver

week

weans

weigh

weave

wedges

thawed

weaker

beware

need

deals

moved

ceded

heeded

debate

edging

define

gift

flags

gaffe

forget

gifted

guffaw

fights

If you made 2 or more errors, type each group of lines (as though it were a paragraph) 2 times.

eyese

Unit19 © Lesson93

look

kilts

lakes

knoll

kettle

kernel

lacked

your

gummy

dusty

young

tryout

uneasy

jaunty

roil heed

toils eject

onion wheat

point joked

soiled jalopy

ration heckle

joined jigsaw

Discrimination Practice

POSTTEST Repeat the Pretest timed writing and compare performance.

Language Arts Edit the paragraph to

G. PROOFREADING

correct any errors.

16 17 18 19 20 21

Suprising as it may seem, their has been a good deal of interest in comunicating with a computer thruogh the human voice for about fourty years. Researchers haev spent millions ofdollars in hteir efforts to improve voice input tecknology. It is likly that in the next decade we will see many use ful applications in busness and in education.

Document Processing Situation: Today is September 3, the third day of your assignment. You will work in a specialty area—the Dermatology Unit. Dermatology is a branch of science dealing with the skin and its structure, functions, and diseases.

(Correspondence

| 93-87

| Business

Letter in

| Modified-Block Style

September 3, 20-- | Dr. Avery R. Childress | Professor of Medical Science | Kingswood General Hospital | 2832 Lincoln Street | Eugene, OR 97403-2512 | Dear Dr. Childress: 4] We would like to invite you as one of six dermatology specialists to address the students in our medical science class on the topic of dermatology. We have the following dates open for your presentation: November 5, November 12, and December 10. The time frame we have scheduled is from 10 a.m. to noon or 2:30 p.m. to 4:30 p.m. on these three dates. {| Would it be possible for you to speak on the topic of skin rashes and their causes and treatments? Naturally, we would appreciate any comments based on the release of your latest article in the August 15 edition of the Journal of Marketing Research. §] We would be honored to include you in our program. If you agree to one of the above dates for your presentation, | will send you further information on how to reach the auditorium where your presentation will be held. | am enclosing a speaker’s form that you can fill out to designate any presentation needs you have (Internet connection, computer, handouts, etc.).

Sincerely yours, | Stephanie Hill, M.D. | cg | Enclosure | PS: Please let me know no later than September 15 if you will be able to participate in our professional seminar.

Unit 19 © Lesson 93

(Business Report

Ther. Caruses and Cures Dv. Stephanie Pill

Lp

dermatitis, fe es This paper

ECLEMA, 7 Eczema, also known o atopic dermatitis, causes the shin to appear. red and Uotchy. The disease can occur at any age, prom infants toadults, but it typically ocowrs from infancy

tochildhood. It affects about 3 percent of the United States and hand eczema.

mite, and by stress.

grease, oils, sensitive Shin, and tov. much exposure to wet work. DERMATITIS T Dermatitis s often referred to a contact dermatitis. Some of the move common substances that cause dermatitis are

F dileice Caen

This shin rash occurs after

Tn

The 1aAP) OCHA GS RAH]

Unit 19 « Lesson 93

called allergens

I

ea

ea

T Juritant Contact Dermatitis, This shin rash does not require exposure toan allergen but cam develop when you come in contact with substances such ar detergents, obs, shin cleansers, and solvents.

PSORIASTS T Psoriasis tsa hronic Shin disease characterized by shin million peaple in the United States. Ut ocowrs in oll age develops, patches of shin rvedden and become covered with

in places bike the face, scalp, hbows, knees, and Lower back.

7 It i believed that psoriasis isa disorder of the immune system in which there are not enough white Mood cells to help protect the body against infection and diseases of this tyjoe.

Unit 19 «©Lesson 93

UNIT 19

LESSON

Medical Office Documents—D

94

Goals ¢ Type at least 46wpm/5’/5e. * Correctly format a ruled table, a business letter, and a

predesigned table.

alphabet

Jeb

quickly

frequent digraphs

2

on

bon

easy

3

1 When

con

drove none

a | did the

a

few

noon

, ee = busy

extra

don

men

ion

Sng fix

the

4-4

miles one 7 two

on

son

the

ton

glazed

won

4 7 fishbowls

onto = + for

pavement moon the

font

aman busman?

_ Skillbuilding B. PROGRESSIVE PRACTICE: NUMBERS Follow the GDP software directions for this exercise to improve keystroking speed. Type each line 2 times,

A

TECHNIQUE

PRACTICE:

BACKSPACE

KEY

using your Sem finger to strike the Backspace key.

Thee

ap Bibi: backspace.

/

For example, type mar, backspace, and

—

type p, thus changing

|

mar to map.

Kisya

Unit 19 © Lesson 94

marep

hexey

woe Bachelor of Science Degree © Graduated: August 2010 e Major: Event Planning

e

:

inghamton, New York June 2006 to present e Inspect and evaluate meeting space, lodging, and related venues and services to ensure a high standard of quality for scheduled events. e Select key suppliers, prepare budgets, and negotiate contracts. ¢

H

Develop and maintain strong business relationships with hotels, conference

_.centrs,

restaurants, gift suppliers, and audiovisual

|

companies... 4

Administrative Assistant to Event Planner, Kramer Conferences Inc.

i

Flushing, New York

:

June 2005 to May 2006 e e@

Scheduled conference calls and conference rooms for events. Ordered computer equipment and software used to plan events. Arranged for Web site and brochure updates;

SKILLS e¢

Computing skills in Microsoft Word, Excel, and PowerPoint. Strong Interp RSE

ee ae eae

nS Ae

es ola eae nee Si

Se ale a ele Seley

aed

reg

Test 6

499

(Report Test

)

6-99 ' Flyer

j

pOSSSR aS RE

ARIS

sea

Use a predesigned table style of your choice. WordArt

Page color ———=}———>

Calibri 24 pt Bold Calibri 20 pt Calibri 16 pt Bold ——--——>

-»

Schedule of Events

poe - Wednesday, June 17, 20 |

Event

Start Time

10K Run Calibri 14 pt —__}______—________» | 5K Run

8:15 a.m. 10:30am.

2-Mile Walk Kids’ Dash |Seniors’Run

9:00 a.m. 9:45. a.m. 10:15a.m.

Participants

Cost

All ages 14 to adult All ages 5 to 9 years old 65 and older

5

8} 5}

All participants should arrive early to register for

individual events.

All proceeds will be donated to the Sierra Madre Home for Youth. Picture related to a mountain

Use a shape fill that complements the page color

Test 6

Calibri 16 pt Bold

Text box with double line border

okillbuild Progressive Practice:

Alphabet Progressive Practice: Numbers

Paced Practice

Supplementary

Timed Writings

killbuilaing Progressive Practice: Riphabae. This skillbuilding routine contains a series of 30-second timed writings that range from 16 wpm to 104 wpm. The first time you use these timed writings, take a 1-minute timed writing with 3 or fewer errors on the Entry Timed Writing paragraph. Push moderately for speed. Select a passage that is 1 to 2 wpm /igher than your Entry Timed Writing speed. Then take up to six 30-second timed writings on the passage. Your goal each time is to complete the passage within 30 seconds with no errors. When you have achieved your goal, move on to the next passage and repeat the procedure. Entry Timed Writing

Bev was very lucky when she found home she was buying. She quietly told was extremely satisfied with the work The builder said she can move into her

Te le as em Oe em seme

18 wpm

Open means

20 wpm

A byte

22 wpm

Hard

24 wpm

Soft copy screen.

is text

26 wpm

Memory data.

that

238 wpm

The menu is a list a function.

30 wpm

A sheet feeder is a device into a printer.

that

will

32 wpm

An icon is a small picture an object in software.

that

illustrates

34 wpm

Active can be

to access

represents

copy

is

creatonrorva

ein)

The

SKILLBUILDING

the

aeelf pete SH

16 wpm

SB-2

authonmus

extra quality in the the builder that she done on her new home. new house next month.

is usually

character

text

that

part

document:

a previously

one

that

of

saved

to

icons on your desktop run on your computer.

Progressive Practice: Alphabet

computer.

is printed

word

choices

file.

every

is displayed

of your

yy

on

out

your

processor

used

to guide

represent

insert

the

on paper.

computer

that

stores

your

a user

through

sheets

of paper

a function

programs

or

that

j1 23 35 47

Skillbuilding LEE BRS PAA STEELE ERIN POURS ATER

36 wpm

To or

38 wpm

Output is the result of a word processing be either printed or magnetic form.

40 wpm

|

execute means to perform an also by a computer program.

action

specified

by the

operation.

Format refers to the physical features which appearance and arrangement of your document.

affect

42 wpm

A font is a type style of a particular size or kind includes letters, numbers, or punctuation marks.

44 wpm

Ergonomics is the equipment to meet

46 wpm

Home position typically the

48 wpm

The that

purpose may

of

user

It

can

the

that

science of adapting working conditions the physical needs of employees.

is the starting position upper left corner of the a virus

cause

POPSET IEE PELE

your

checker

computer

is to

to

of a document; it display monitor.

find

stop

those

working

as

or

is

programs you

want

it

EO.

50 wpm

An optical it into again.

52 wpm

Hardware

is a device

processor

that

without

refers

to

all

the

such

as

the

display

computing,

and

scanner

a word

can

the

physical

read

need

to

equipment

screen,

text

and

enter

type

the

data

use

while

you

keyboard,

printer,

scanner.

54 wpm

A peripheral device is any piece of equipment that will extend the capabilities of a computer system but is not required for operation.

56 wpm

A split screen displays two or more different images at the same time; it can, for example, display two different pages of a legal document.

58 wpm

To defrag the files so that general place

60 wpm

With

the

toolbar applied

click

computer means that you are reorganizing the related files will be located in the same on a hard drive. of

a mouse,

one

can

use

a button

for fast access to features that when using a Windows program.

SKILLBUILDING

are

bar

or

a

frequently

Progressive Practice: Alphabet

SB-3

Skillbuilding Bata

NG

SRG Tea RENEE

62 wpm

Gadgets are typically controls which are placed on your desktop to allow you to have immediate access to frequently used information such as time and date.

64 wpm

Turnaround to

be

printed,

66 wpm

time

is the

keyboarded,

and

length

edited,

returned

to

of time

proofread,

the

needed

for

corrected

a document

if

required,

originator.

A local area network is a system that uses cable or another means to allow high-speed communication among many kinds of

electronic

68 wpm

To

search

equipment and

locate

a

occurs

in the

within

particular

means

to direct

replace

character,

word,

document

or

and

group

replace

of

areas. the

word

words

it with

processor

wherever

newer

to

it

text.

70 wpm

Indexing is the ability of a word processor to accumulate a list of words that appear in a document, including page numbers, and then print a revised list in alphabetic order.

72 wpm

When a program needs information will appear on the desktop. Once you must identify the option you option.

74 wpm

A facsimile is an exact copy of a document, and it is also a process by which images, such as typed letters, graphs, and

signatures,

are

scanned,

from you, a dialog box the dialog box appears, desire and then choose the

transmitted,

and

then

printed

on paper.

76 wpm

Compatibility refers to when a computer is able to share information with other computers or also to communicate with different hardware. It could be accomplished by other methods.

78 wpm

Some operators like to personalize their desktops when they use Windows by making various changes. For example, they can change their screen colors or the pointer so that they will have more fun.

80 wpm

Wraparound is the ability of a word processor to move words from one line to another line and from one page to the next page as a result of inserting and deleting text or changing the size of margins.

82 wpm

It is possible when using Windows to evaluate the contents of different directories on the screen at the very same time. You can then choose to copy or move a particular file from one directory to another.

SB-4

SKILLBUILDING

Progressive Practice: Alphabet

Skillbuilding 84

wpm

List processing is a capability of a word processor to keep lists of data that can be updated and sorted in alphabetic or numeric order. A list can also be added to any document that is stored in your computer.

86 wpm

A computer is a device that accepts data that are input and then processes those data to produce the output. A computer performs its work by using various stored programs that provide all the necessary instructions.

88

A word processor is more than a program that can process words. Word processors have many other capabilities such as merging documents; executing some mathematical equations; and inserting clip art, shapes, and pictures.

wpm

90 wpm

Help and support in Windows are available finding answers to questions you may have the computer functions. You can find help security,

files,

folders,

printing,

and

to assist you in about just how on topics like

maintenance.

92 wpm

When you want to look at the contents of two windows when using Windows, you might want to reduce the window size. Do this by pointing to a border or a corner of a window and dragging it until the window is the size that you want.

94

Scrolling means to display a very large quantity of text rolling it horizontally or vertically past your display screen. As text disappears from the top section of your screen, new text will appear in the bottom area of your screen.

wpm

by

96 wpm

You have several options available to you when document. For example, you can determine which use, the pages you desire to print, the number be printed, the print quality desired, and the used.

98 wpm

An ink-jet printer and a laser printer are popular printers used in a home office. Many users prefer an ink-jet printer because it is not as expensive to buy. But a laser printer provides a higher-quality print and is often the preferred choice.

SKILLBUILDING

you print a printer to of copies to paper size

Progressive Practice:

Alphabet

y SB-5

Skillbuilding ELL Ee I EAT PSE EE

SHE

EE

EP EEED

E

100 wpm

E-mail, text messaging, cell phones, and chat rooms have enabled us to communicate quickly with people all around the globe. We can transmit a call or a message on the spur of the moment and receive a response to our call or message almost instantly.

102 wpm

Many different graphics software programs have been brought on the market in past years. These programs can be very powerful in helping with a business presentation. If there is a requirement to share data, using programs like these could be very helpful.

104

Voice mail is an essential service used by many people in the business world. This technology enables anyone placing a call to your phone to leave you a message if you cannot answer it at that time. This unique feature can help many workers be more productive.

SB-6

wpm

SKILLBUILDING

Progressive Practice: Alphabet

Skillbuilding Progressive Practice: Numbers This skillbuilding routine contains a series of 30-second timed writings that range from 16 wpm to 80 wpm. The first time you use these timed writings, take a 1-minute timed writing with 3 or fewer errors on the Entry Timed Writing paragraph. Push moderately for speed. Select a passage that is 1 to 2 wpm Aigher than your Entry Timed Writing speed. Then take up to six 30-second timed writings on the passage. Your goal each time is to complete the passage within 30 seconds with no errors. When you have achieved your goal, move on to the next passage and repeat the procedure. Entry Timed Writing

Their bags were filled with 10 sets of jars, 23 cookie cutters, 4 baking pans, 6 coffee mugs, 25 plates, 9 dessert plates, 7 soup bowls, 125 recipe cards, and 8 recipe boxes. David delivered these 217 items to 20487 Mountain Boulevard.

Mee 16 wpm

|

er

dhere

are.37

chairs

18 wpm

About

10 of the

20 wpm

Only

22 wpm

My

24 wpm

The

3 papers

46

letters

79

GT in Rooms

39 boxes

had

errors

were

sent

freshmen,

86

ey

el

24 and

156.

were on on

torn

pages May

juniors,

on June 28,

10,

and

ae Oe tit

40,

June

54

i1 23 36 4/

2

8. and

3,

197.

and

seniors

June

arrived

27.

at

home.

26 wpm

The school folders.

28 wpm

Only

1 or

LTS

velivol ILC ar

30 wpm

They from

met 10 of the 5 trainers.

32 wpm

Those 8 vans carried on the next 3 trips.

34 wpm

I saw 9 a.m.

needs

2 of

2 eagles on

150

the

on

Monday,

pens,

38

305

new

23

tennis

75

books

86

of paper,

had

errors

players

passengers

Route May

reams

and

then

who

on

the

and

on

42

new

pages

46,

received

first

4 eagles

on

4 awards

trip

Route

and

64

53

at

10.

SKILLBUILDING

Progressive Practice: Numbers

SB-7

Skillbuilding SEE

LEE

36 wpm

The 17 awards

38 wpm

The 12 trucks hauled 87 cows, 65 horses, farm, which was 30 miles northeast.

40 wpm

She moved from 3 blocks south

42 wpm

My 2 or after

44 wpm

firms produced 50 of the 62 for 3 of the 4 categories.

87 to

3 buyers

the

10

to

records

Steve

when

48 wpm

had

ordered 14

listed

he saw

that

and

Bayview Drive to 659 Bay 4012 Gulbranson Avenue.

5 dozen

percent

in sizes

discounts

5,

6,

or

7 items

Purchase

Your items numbered the value of the 16

on

Street

7,

to

the

and

then

8, and

9

added.

in line at Gate Cod concert.

Purchase

Requisition

received

49 pigs

6,

were

There were 134 men and 121 women waiting 206 for the 58 to 79 tickets to the Cape

46 wpm

that

Order

89 contained

243

10 more.

278 will sell for about 90 percent items that have code numbers shown

of as

435.

50 wpm

The

managers

new

valves

stated

had

that

about

264

98 of

those

defects,

750

far

randomly

exceeding

selected

the

usual

SuPMO was

52 wpm

Half of the 625 volunteers received over charity pledges. Approximately 38 of the enjoy this.

54 wpm

Merico hired 94 part-time workers to help the employees during the 62-day period when sales PeErcene

90 percent of the 147 agencies might

378 full-time go up by 150

Oremonrer

56 wpm

Kaye only hit 1 for 4 in the first 29 games after an 8-game streak in which she batted 3 for 4. She then hit at a .570 average for 16 games.

58 wpm

The

mail

734

Oak

Road

60 wpm

SB-8

as

carrier Street he

delivered

and

returned

also on

98

took Route

letters 52

during

letters

to

the

610

Progressive Practice: Numbers

to

58.

Pat said that about 1 in 5 of the 379 swimmers of being among the top 20. The best 6 of these will receive special recognition.

SKILLBUILDING

week

Faulkner

had a chance 48 divers

Skillbuilding It

farmers

were

rained from 3 to 6 inches, and 18 of those 20 fearful that 4 to 7 inches more would flood acres along 3 miles of the new Route 79.

about

Those 17 sacks weighed 48 pounds, more than the that I had thought. All 24 believe the 92-pound least 15 or 16 pounds above its true weight.

95

30 pounds bag is at

They bought 7 of the 8 options for 54 of the 63 vehicles last month. They now have over 120 dump trucks for use in 9 of the 15 new regions in the big 20-county area. Andy was 8 or 9 years old when they moved to 612 Glendale Street and away from the 700 block of Henry Lane, which is about 45 miles directly west of Boca Raton, FL 33434. Doug had read 575 pages in the 760-page book by August 30; Darlene had read only 468 pages. Darlene has read 29 of those optional books since October 19, and Doug has read or

The school district has 985 elementary students, 507 middle school students, and 463 high school students. This total

represents us.

the

Attendance

at

greatest

last

increase

year’s

this year is to have plan for an increase percent.

in total

meeting

was

enrollment

10,835.

Your

for

goal

for

11,764 people. This might enable us of 929 participants, a rise of 8.57

to

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Paced Practice The Paced Practice skillbuilding routine builds speed and accuracy in short, easy steps by using individualized goals and immediate feedback. You may use this program at any time after completing Lesson 9. This section contains a series of 2-minute timed writings for speeds ranging from 16 wpm to 96 wpm. The first time you use these timed writings, take the 1-minute Entry Timed Writing with 2 or fewer uncorrected errors to establish your base speed. Select a passage that is 2 wpm higher than your Entry Timed Writing speed. Then use this two-stage practice pattern to achieve each speed goal: (1) concentrate on speed and (2) work on accuracy. Speed Goal. To determine your speed goal, take three 2-minute timed writings in total. Your goal each time is to complete the passage in 2 minutes without regard to errors. When you have achieved your speed goal, work on accuracy. Accuracy Goal. To type accurately, you need to slow down—just a bit. Therefore, to reach your accuracy goal, drop back 2 wpm from the previous passage. Take consecutive timed writings on this passage until you can complete the passage in 2 minutes with no more than 2 errors. For example, if you achieved a speed goal of 54 wpm, you should then work on an accuracy goal of 52 wpm. When you have achieved 52 wpm for accuracy, move up 4 wpm (for example, to the 56-wpm passage) and work for speed again.

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If you can dream it, you can live it. Just follow your heart. There are many careers, which range from the mundane to the exotic to the sublime. Start your career planning now by quizzing yourself about your talents, skills, and personal interests.

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NOTE: Page numbers preceded by R- indicate material in References Manual; page numbers preceded by SB- indicate material in Skillbuilding supplement. INDIVIDUAL KEYS (punctuation, functions,

and symbols) * (apostrophe), R-17 Backspace key, R-2B : (colon), R-18 , (comma), R-15—R-16 - (hyphen), R-17

% (percent), R-13B, R-13D . (period), R-18 ; (semicolon), R-16

Suet key, R-28 Tas key, R-28

A Abbreviations, 259 lowercase, 359 measures, 353, 356 rules, 257, 353-354, R-22 from U.S. Postal Service, R-14B Academic report document processing, 483-485

multipage, 243, R-8C-D Accent mark, 332-333 Accept/except, 482-484, R-20 Address commas in, R-15

inside address, R-3A international address, 327, R-3D, R-5A mailing/return address, R-3D, R-12B multiple, 257-258 return address, R-3D, R-12B See also International formatting of addresses and dates Adjacent adjectives, comma and, 277, 279, R-16 Adjacent keys, skillbuilding, 360, 490 Adjectives adjacent, 277, 279, R-16 and adverbs and agreement, 415-417, R-20

compound, R-17 Advanced formatting, 236-237 Adverbs, 415-417, R-20

Affect/effect, 482-484, R-20 Affidavit, 391, 400-401

Agenda, meeting, R-11A document processing, 283-285, 298 formatting, 281-282

Agreement, rules for adjectives and adverbs, 415-417 intervening words, 325, 328, 333, R-19 pronoun, 325-326, 328, 333, R-19 singular and plural, 257, 260, R-19 Alphabet progressive practice, 369, 395, SB-2-SB-6 skillbuilding, 235, 256, 276, 325, 353, 369, 395, 442, 460, 482 Alternate-hand words, 238, 373, 450-451 Alternate keys, R-2B American Management Association, 247 American Psychological Association (APA) style. See APA style Announcement, 443-446 Annual report reference, R-9B APA style, for reports, R-10A-B Apostrophe (’), R-17

Application letter, 250, R-12B Arrow keys, R-2B Attachment notation, R-4D, R-7C Audience, 299, 367 Author/page citations, R-10C. See also Writer’s identification Author/year citations, R-10A

B Backspace key, 271, 382, 493, R-2B

Banking documents, 479-481 Bibliography, 273, 366-367, R-9B

Blind copy notation (BCC), 263-264, R-5B Block style, R-3A. See Business letter, in block style; Personal-business letter, in block style; Personalbusiness letter, in modified-block style

Bloomberg.com, 247 Body of correspondence, R-3A Body of table, R-13A Book, author reference, R-9B Bookmarks, 361 Border, table, 461 Boxed table, R-5A, R-8B, R-13A

document processing, 246, 329, 338, 346, 362, 480 in medical office documents, 371

in warranty deed, 393 Bulleted and numbered lists, 249, 259-260, 283-284, R-12C

Index

1-1

Soe

dao

Sa

Gar

zi

Business letter

in block style, 237, 254-255, 259-260, 264, 341, 345, 384, 398, 401, 465-466, 468-469, 471-472, 491-492, 495-497, R-3A on executive stationery, R-4A folding, R-6B

formatted for window envelope, R-4C on half-page stationery, R-4B medical office documents, 379-381 in modified-block style, 265-266, 328, 379, R-3B

multipage, R-SA, R-5B personal, R-12B

in block style, 237 composing, 474 in modified-block style, R-3D

in simplified style, R-3C Business reports, 341, R-9A bibliography, 366-367

Caps Lock key, R-2B Career opportunities, 323, 413. See also Strategies for Career Success (feature)

CD/DVD drive, R-2A Chamber of Commerce, 247 Channel, in communication process, 367 China. See People’s Republic of China Citation, report, R-9D, R-10A—D Clip art, 358-359, 363 Close reaches, skillbuilding, 360-361, 490-491 Closing, in letters, R-3A Closing line, company names in, 262 Colon (:), 369-370, 372, R-18 Column headings, in tables, R-4D, R-5A, R-8B,

R-13A-—D Columns, report formatting in, 292-296 Comma (,)

and adjacent adjectives, 277, 279

cover page, 365-367

with coordinate conjunctions, R-15

document processing, 242-243, 358-359, 362, 374, 494-495 language arts, 361

and nonessential expression, 276, 278-279

series; 239; 29/7, transitional expression, 235-236, R-16

medical office documents, 380, 388

Common letter combinations, 335-336, 467-468

multipage, 349-352, 354, R-8A-B

Communication, components of, 367. See also Feedback

document processing, 362-363 formatting, 358, 361

tables in, 355-356 with table, 333 table of contents, 366

See also Reports Byline, R-8A, R-10A

Company name, 262, R-5B Comparative adjectives, R-20 Compass points, capitalization of, R-21 Complaint document, 339, 391, 407-409 Complimentary closing, in letters, R-3A Compound adjective, hyphen and, 256, 259-60, R-17 Computer keyboard, R-2B Computer system, R-2A, R-2B

C Canada country code for telephone dialing, 336-337

formatting letter with address and date, 326-329 URLs, 331 Canadian provinces, U.S. Postal Service abbreviations for, R-14B Capitalization column capitalization in tables, R-13D

of compass points, R-21 course titles, 460-461 mechanics, R-20

and netiquette, 290 organizational terms, 460-461, R-21 sustained practice, 330 times (week day, months, holidays, religious days), R-21 Capitals, skillbuilding, 463

I-2

Index

Computer virus, 359 Conjunction, semicolon and, 395-396, 398, R-16

Consecutive fingers, skillbuilding, 360, 490 Control keys, R-2B Coordinate conjunction, R-15 Copy, image or graphic from Internet, 372 Copy notation, in correspondence, R-3C, R-5B Correspondence business letters (See Business letter; Personal-business letter)

day/month/year format, 328 e-mail (See E-mail) memos, 236, R-4D, R-7C, R-9C, R-16

See also E-mail; Employment document; entries for specific letter types Correspondence template, 416-417 Course titles, capitalization of, R-21

Court documents, 391

judgment, 410

Court reporter, 413

left-bound business report, 244, 485

Cover page, 365-367, 438-441

legal documents, 392-394, 396-398, 404-405,

D

letterhead, designing, 424-426

407-410

letterhead form, 481

Data source file, in mail merge, 464, 466, 469, 472,

magazine article, 294-296, 299

475-476 Date

mail merge, 465-466, 468-469

of report, R-8A

medical office documents, 370-372, 374-377, 379-381, 384-385, 387-388

use figures for, R-22

memo, 239-240, 268-270, 405

See also International formatting of addresses and dates

memo report, 272-273

commas in, R-15

Date line, in correspondence, R-3A

memo template, 416-417, 435, 479-480

Day/month/year format, in international correspondence, 328

minutes of meeting, 298

Days of week, capitalization of, R-21

multipage letters, 254

Delivery notation, in correspondence, 263, R-3C,

newsletters, 448-449, 451-453, 455-456, 488-489

R-4A, R-5B Direct address, commas and, R-15 Directory form, 433

online resume, 461-462

multipage business report, 254, 354-356

notepad form, 429-431

Direct quotation, R-15, R-18

open table, 247 personal-business letter in block style, 237

Discrimination practice, 241-242, 378-379

procedures manual, 288-290

Disk drive, R-2A

and report templates, 419-421

Display screen, R-2A

resume, 249 ruled table, 247, 492

Distance, use figures to express, R-22

Document processing academic report, 243, 483-485

sign-in form, 434

warranty deed, 409-410

agendas, 283-285, 298

Dollar sign ($), R-8B, R-13A-B, R-13D

agreement nearer noun, 417

Dot-style telephone numbers, 336

announcement, 443-446

Down reaches, 286, 422

application letter in block style, 250 bibliography, 273 boxed table, 246, 338, 362, 371, 480

business letter

in block style, 237, 254-255, 259-260, 264, 337, 341, 465-466, 468-469, 471-472, 487, 491-492, 495-497 in modified-block style, 265-266 business report, 242-243, 341, 349-351, 358-359, 494-495 China, 345-346 clip art, 363, 424 cover page, 365-367, 439-441 directory form, 433

e-mail message, 239-240, 265, 338, 341-343, 492 envelopes, 474-475

E Education documents, 483-485 Effect/affect, R-20 E-mail with blind copies, 264

creating signature file for, 266 document processing, 341-342, 492

effective management of, 427 management of, 427 in Microsoft Outlook, R-5C in MSN Hotmail, R-5D

E-mail message document processing, 239-240, 265, 338, 387 as legal correspondence, 394

flyer, 446, 457-458, 485 follow-up letter in block style, 250

E-mail privacy, 453

with international addresses and dates, 328-329 itinerary, 278-279, 487-488

Em dash (—), 243

E-mail reference, R-9B

Employment document, R-12A

Index

1-3

Enclosure notation, in correspondence, R-3B, R-5B

multiple addresses, 257—258

Endnotes, in report, R-P8C-D, R-9C

on-arrival notations, 258

EnTER key, 339, 454, R-2B

online resume, 461

Envelopes, R-6A

postscripts, 263

and mail merge, 474-475

procedures manual, 287-288

metric size for, 326-327

report headings in memos, 272 subject lines, 258

Escape key, R-2B Except/accept, R-20 Executive stationery, R-4A Explanatory material, 369-370, 372, R-18

tables within documents, 262

word processing clip art, insert, 358

columns and hyphenation, 294 e

file, insert and bookmarks and hyperlinks, 361

Facebook, 329 Farther/further, 482-485, R-20 Feedback, 287, 367 Figures. See Numbers (#)

find and replace, 268

line numbering, 400

Find and replace, 268

mail merge envelopes and labels, 474

font, small caps and text boxes, 423

footers, 288

Flyer, 446, 457-458, 485 Follow-up letter, to interview, 250 Font, small caps and text boxes, 423 Footers, 288 Footnotes, in report, R-3A—B, R-9A Form, R-14A

mail merge letters, 465 paper size, 328

print options, 428 sort, 259

styles, 349 table

move and page color, 443 shading and e-mail blind copies, 264

designing, 423 filling in,

416

Formatting

tab, 374

advanced, 236 agendas, 281-282 announcement, 443-446

templates

blind copy notation, 263 company names in closing lines, 262 cover page of business report, 365 day/month/year format, 328 delivery notation, 263

WordArt, 438

designing form, 423

dot-style telephone numbers, 336

correspondence, 416 report, 419

Form letter, formatting, 464-465 Fractions, R-17, R-22 Fragment, sentence, R-19

France

address in letters, 327

envelopes, R-6A

telephone dialing code, 337 URLs, 331 Function keys, R-2B

filling in forms, 416

Further/farther, R-20

e-mail with blind copies, 264

international addresses in letter, 327 international telephone access codes, 336-337

G

itineraries, 277

Germany

legal office documents, 391 letter folding, R-6B magazine article, 292-294 metric envelope size, 326-327

address in letters, 327

formatting letter with address and date, 340-343 telephone dialing code, 337 URLs, 331 Google, 247

metric paper size, 326 metric units of measurement, 340

Government document reference, 491-492, R-9B

minutes of meeting, 282-283

Grammar, R-19-R-20. See also Language arts

l-4

Index

RE

LE ELLE TOO aa ET

H

international URLs, 331 transferring text from Web page, 393

Half-page stationery, R-4B Hanging indent, in report, R-10D

Yellow Pages on, 401

Heading(s)

braced column, R-13A in report, R-SA—C, R-8C, R-9A, R-9D, R-10A, R-10C 2-line, R-13B

Heading block, in tables, R-5, R-85, R-13A—D Holidays, capitalization of, R-21 Horizontal reaches, 267—268, 462-403 Hyperlinks, 361, 431

Interviewing techniques, 279 Introductory expression, R-15, R-18 Italics, for titles of published works, 243, 484, R-18. See also Underline Italy, telephone dialing code, 337 Itinerary

document processing, 278-279 formatting, 277-278 in report, 487-488, R-11C

Hyphen (-) automatic, 243

J

columns and, 294 in compound adjectives, 256, R-17 in compound numbers, R-17 in U.S. telephone numbers, 336

Japan, telephone dialing code, 337 Journal article reference, R-9B

Judgment, 391, 410

K IDD. See International Direc:

ry

:

Lotasine TIAL e

{ETI ¢ to WES FL)}

In-basket review banking documents, 479-431] education documents, 423-485 government

documents,

csa 8

nursing facility documents, 4%6-489 software development documents, 494-497 Indented display in business reports, 356 in correspondence, R-3A

Keyboard, computer, R-2A-B Keyboarding Connection (feature) antivirus programs, 359 copy image or graphic from Internet, 372 e-mail management of, 427 privacy, 453 signature file, 266

home page, choosing different, 435 hyperlinks, 431 netiquette, 290

in report, R-8B, R-8C

search for people, 329

Independent clause, R-15 Information technology (IT) services, careers in, 323 In reaches, 267, 402 Inside address, in correspondence, R-3.A International address, 327, R-3D, R-5/ International Direct Dialing (DD). 236 International formatting of addresses

Yellow Pages, 401

spam, 383 teleconferencing for meetings, 346 transferring text from Web page, 393 Yellow Pages, searching, 401

and dates

Keys. See INDIVIDUAL KEYS (punctuation, functions,

Canada, 326-329

and symbols)

China, 345-346

France, 336-338

L

Germany, 340-343

Labels, formatting, 474 Language arts

Mexico, 331-334, 336-338

URLs, 331-334 International telephone access codes, Internet business information on, 247 copy image or graphic from, 372 e-mail (See E-mail) hyperlinks, 431

eS Ee ET ee Se a a

335-337

abbreviations, 257, 353-354, R-22 adjectives and adverbs, 415-416, R-20

agreement, 257, 325-326, 415-416, R-19 apostrophes (’), R-17 capitalization, 460-461, R-21

colons, 369-370, R-18

Index

SSS

SN

TSC SSG

SRC

Language arts (continued)

SS

Letters

commas, 235—236, 276-277, R-15—R-16

folding, R-6B

e-mail message, composing, 344, 386, 432-433

international address in, 327

grammar, R-19—R-20 hyphenation, 256, R-17

multipage, 253-255 See also Correspondence; Mail merge; INDIVIDUAL KEYS

(punctuation, functions, and symbols)

italics, R-18 mechanics, R-21—R-22

Line numbers, 400, R-11D

paragraphs, composing, 248, 297

LinkedIn, 329 List(s)

periods, 369-370, R-18

personal business letter, composing, 474

in correspondence, R-3B—C, R-5B, R-12C-—D

pronouns, 443

in e-mail message, 332

agreement, R-19

formatting, 332

nominative, 442, 456-457, R-20

in report, R-8A, R-8C, R-9A, R-9C, R-11A, R-12A, R-12C-D See also Bulleted and numbered lists; Numbers (#), in table

objective, 442 possessives and, R-17

proofreading, 242, 287, 379, 468 punctuation, 369-370, R-18

Lowercase abbreviation, 359, R-22

semicolon, 395-396, 398, R-16 sentences, R-19

spelling, 268, 361, 403, 451, 491

underline, R-18

word usage, 482-483, R-20 Last will and testament, 391, 396-398

M Magazine article document processing, 295-296, 299 formatting, 292-294 Mail merge

LED display, multifunction printer with, R-2

data source file in, 464, 466, 469, 472, 475-476

Left-bound report, 244, 485, R-9A

defined, 464

Left hand, 241, 378

document processing, 465-466, 468-469, 471-472,

Legal assistant, 413 Legal documents, R-11D

474-476

formatting envelopes and labels, 474

affidavit, 391, 400-401

formatting form letters, 464-465

complaint, 391, 407-409 court documents, 391

letters, 465

document processing, 392-394, 396-398, 400-401, 404-405, 407-410

formatting, 391, 400

main document in, 464-465, 468-469, 472,

474-476 Main document, in mail merge, 464-465, 468-469, 472,

474-476

judgment, 391, 410

Margins, R-9D

last will and testament, 391, 396-398 noncourt documents, 391

Mass, as unit of measurement, 340

summons, 391, 404

types of, 391 warranty deed, 391-393, 409-410 Legal services, careers in, 413

Length, as unit of measurement, 340 Letterhead for business letter, R-3A

document processing, 424-426 formatting, 423 Letterhead form, 481

Letter of complaint, 339, 391, 407-409 Letter of resignation, 385

I-6

Index

Measurements abbreviate, 356, R-22

metric units of, 340 use figures to express, R-22 Medical office documents

composing e-mail message, 386 document processing, 370-372, 374-377, 379-81, 379-381, 384-385, 387-388 formatting, 374

Meeting minutes of, 282-283, 298, R-11B teleconferencing for, 346

See also Interviewing techniques

ea

Memo, R-4D, R-9C document processing, 239-240, 268-270, 372, 405, 479-480

NetMeeting, 346 Newsletter design and elements of, 448

document processing, 448-449, 451-453, 455-457,

report headings in, 272 template for, 416, 435

transmittal, R-7C Memo report, 272-273, R-9C Message, in communication process, 367

Metric units of measurement, 340 Mexico

488-489 Newspaper article title, R-9B Nominative pronoun, 442, 456-457, R-20 Noncourt documents, 391

Nonessential expression, 276, 278-279, R-16 Notepad, designing, 428-431

document processing, 337-338

Notes, in tables, R-8B, R-13A

formatting letter with address and date, 327,

Nouns

331-334 telephone dialing code, 337

and agreement, 415-416

URLs, 331

possessives, R-17

capitalization of, R-21

See also Proper nouns

Microsoft Outlook, e-mail message in, R-5C Minutes of meeting, 282-283, 298, R-11B

Numbering, 283-284

Mixed numbers, R-22. See also Numbers (#)

Numbers (#), 437

MLA style, reports in, R-10C-—D, R-11B

and dates, R-22

Modern Language Association (MLA). See MLA style Modified-block style

hyphens and, R-17

in business letter, R-3B

in correspondence, R-3B, R-3D in personal-business letter, R-3D Money, use figures to express, R-22 Monitor, computer, R-2A

mixed, R-22 progressive practice, 339, 470, SB-7-SB-9 skillbuilding, 241, 245, 286, 291, 335, 378, 382, 422, 427, 467 in table, R-4D, R-8B, R-11A, R-12C, R-13A—C when to spell out, R-21—R-22

Nursing facility documents, 487-489

Months, capitalization of, R-21 Mouse, R-2A

O

MSN Hotmail, R-5D

Objective pronoun, 442, 457, R-20

Multifunction printer with LED display, R-2

Occupational Outlook Handbook, 244

Multiline list in correspondence, R-3B, R-5B, R-12C-D

Office forms, miscellaneous, 433-435 On-arrival notation, 258, R-5A

in reports, R-8A, R-8C, R-11A—R-12A, R-12C-D

One-hand words, 450-451

Multipage business letter, R-5A, R-5B Multipage business report document processing, 354-356, 362-363, R-8A-B formatting, 258, 349, 361

lowercase, 353 tables in, 355-356 Multipage correspondence, R-5A-B, R-8A—D, R-13C Multipage letter, 250, 253-255

Online database reference, R-9B

Online resumes, 461-462 Open punctuation, in correspondence, R-4C

Open tables, 247, 387, R-13B Ordinal numbers in superscripts, 417 Organizational terms, capitalization of common, 460-461,

R-21 Outline, R-7A

Multiple addresses, 257-258 MySpace, 329

Out reaches, 267, 402

N

Page numbers in correspondence, R-5A-B, R-8A—D, R-10A-D, R-13C

National Business Employment Weekly, 244 Navigation keys, R-2B Netiquette, observing, 290

P

in report, R-8B, R-8D, R-10A-—B

Index

I-7

Paper

Punctuation, R-18

for correspondence, 326

comma (,), R-16

executive stationery, R-4A

and adjacent adjectives, 277, 279

folding, R-6B

with coordinate conjunctions, R-15

half-page stationery, R-4B

and nonessential expression, 276, 278-279

metric size, 326

series, 235, 237

word processing, 328

transitional expression, 235-236, R-16

Paragraph (]), composing, 249, 297

in correspondence, R-4C

Paragraph heading, in report, R-8A, R-8D

hyphen (-), 256 automatic, 243 columns and, 294 in compound adjectives, R-17 in compound numbers, R-17

Paralegal, 413

People’s Republic of China address in letters, 327

telephone dialing code, 337

in U.S. telephone numbers, 336

URLs, 331 Percentage, using figures to express, R-22

italics, titles of published works, 243, 484, R-18

Percent sign (%), R-13B, R-13D

period (.), 369-370, 372, R-18

Period (.), 369-370, 372, R-18. See also Sentence(s)

semicolon (;), 395-396, R-16 skillbuilding, 348, 390, 478

Personal-business letter, R-12B

in block style, 237

standard, of business letter, R-3A

composing, 474

underline, R-18

See also entries for specific punctuation marks

in modified-block style, R-3D See also Business letter Personal/personnel, 482-485, R-20

Q

Phone time, managing business, 426

Quotations

Placeholder fields, in mail merge, 464-465 Places (locations), commas in, R-15

Polite request, period to end, 369-370, 372, R-17

in correspondence, R-3A in report, R-8B, R-8D

R

Possessives, R-17

Reference initials, in correspondence, R-3A, R-4D, R-5B

Postscript notation, 263, R-5B

Religious days, capitalization of, R-21 Report headings, in memos, 272 Report review, 298-299

Predesigned table, 377, 385, 405

Prepositional phrase, R-15 Presentation, and visual aids, 377 Principal/principle, 482-483, R-20

Reports academic (See Academic report)

Printer, R-2A

agenda, meeting, R-11A

Print options, in word processing, 428

APA style, R-10A-B

Privacy, e-mail, 453 document processing, 288-290

bibliography, R-9B business (See Business reports) byline, R-8A, R-10A

footers, 288

citations, R-9D, R-10A—D, R-10C

formatting, 287-288

date, R-8A

Procedures manual

Pronouns, 443 agreement, 325-326, 328, 333, R-19 nominative, 442, 456-457, R-20 objective, 442, 457

Proofreaders’ marks, 237, R-14C Proofreading, practice, 242, 287, 379, 468 Proper nouns, R-20 Publication titles, italicize, 260, 484

I-8

Index

endnotes, R-8C—D, R-9C

footnotes, R-SA—B, R-9A hanging indent, R-10D header, R-9A headings, R-9D, R-10C main, R-10A

paragraph, R-8A, R-8C, R-9A

side, R-8—R-9A, R-9C

Sen

indented display, R-8B, R-8C itinerary, R-11C left-bound, R-9A legal document, R-11D line numbers, R-11D lists, R-8A, R-8C, R-9A, R-9C, R-11A, R-12A, R-12C-D margins, R-9D memo report, R-9C minutes of meeting, R-11B MLA style, R-10D, R-11B

multiline lists, R-8A, R-8C, R-11A—R-12A, R-12C-—D outline, R-7A

ee

ca

ea

eae a

a

a ar

alphabet practice, 276, 325, 353, 369, 395 numbers, 240, 286, 467, 470, SB-7—-SB-9 paced practice, 248, 261, 297, 432, 447, 473, 486, SB-10-SB-25

pretest-practice-posttest adjacent keys, 490 alternate-hand words, 450-451 close reaches, 490

discrimination practice, 241-242

single-line lists, R-9A, R-9C, R-11A, R-12A, R-12C-D

down reaches, 286

spacing, R-9D special feature, R-ID

horizontal reaches, 267—268

subheadings, R-10A

left hand, 241

subject line, 2-line, R-9C

one-hand words, 450 out reaches, 267

in reaches, 267

right hand, 241

up reaches, 286 vertical reaches, 286-287 word beginnings, 467

word endings, 467 progressive practice

Resignation, letter of, 385

alphabet, 235, 256, 276, 442, 460, 482,

Resumes, online, 461—462

SB-2-SB-6 numbers, 245, 291, 470, SB-7-SB-9

sustained practice

Ruled table, 384, 492, R-4D, R-13C

alternate- and one-hand words, 238

Run-on sentence, R-19

capitals, 463 numbers and symbols, 437 punctuation, 478

S Salutation, in correspondence, R-3A

rough draft, 252

Selected Business Resources on the Web, 247

syllabic intensity, 280

Semicolon (;), 395-396, R-16 Sender, in communication process, 367 Sentence(s), R-19

symbol practice, 267, 450, 490

technique practice Backspace key, 271, 493

Sentence fragment, R-19

ENTER key, 454

Series, use of comma/semicolon in, 235, 237, R-16

SurT key, 245, 470

Shading, in tables, 461 Suet key, R-2B Side heading, in report, R-8A—B, R-9C-D Signature file, creating e-mail, 266 Sign-in form, 434 Simplified style, in correspondence, R-3C

NN Sa

alphabet, 235, 256, 442, 460, 482, SB-2-SB-6

consecutive fingers, 490

Right hand, 241, 378

ace ca aa

in report, R-9A, R-9C, R-11A, R-12A, R-12C-D

quotation, long, R-8B, R-8D

Return address, in correspondence, R-3D, R-12B

a

Skillbuilding

common letter combinations, 467—468

title page, R-7C works-cited page, MLA style, R-10D See also Report templates Report templates, 419-421

Na

in correspondence, R-3C, R-12C-D

paragraph heading, R-8A, R-8D

title, R-7A-B, R-8A-C, R-10A, R-10C

ae

Single-line lists

page number, R-8B, R-8D, R-10A-B

table of contents page, R-7D tables in, R-8B

os

Space Bar, 291

timed writing (See Timed writing) 12-second speed sprints, 248, 271, 297, 432, 454, 473, 493 See also In-basket review

Small caps, 423

Index

1-9

Space Bar, 291, 406

within documents, 262 dollar signs, R-8B, R-13A—B, R-13D heading block, R-5, R-8B, R-13A—D

Spacing, in report, R-9D. See also Backspace key

note, R-8B, R-13A

Spam, coping with, 383

numbers in, R-4D, R-8B, R-13A—C, R-13C

Special feature in report, R-9D

open, R-13B

Software development documents, 493-497 Source table, R-8B

in tables, R-13D

Speed sprints, 12-second, 344, 364, 386, 406, 454 Spelling, 268, 361, 403, 451, 491

percent signs, R-13B, R-13D

predesigned, 377, 385, 405 in reports, 355-356, R-8B

Standard punctuation, in correspondence, R-3A

ruled, 492, R-4D, R-13C source, R-8B

States, U.S. Postal Service abbreviations, R-14B

special features, R-13D

Strategies for Career Success (feature)

subtitle of, R-8B, R-13A—B, R-13D

audience analysis, 299

managing business phone time, 426

table number, R-8B, R-13C title, R-5A, R-8B, R-13A—D total line, R-13A, R-13C-—D 2-line column heading, R-13B vertical placement, R-13D Table note, R-13D Table number, R-8B, R-13C Table of contents, 366, R-7D

presentation with visual aids, 377

Taiwan, telephone dialing code, 337

business communication, 367 complaint letter, 339

corrective feedback, 287

designing page for readability, 398 interviewing techniques, 279 job search, 244

resignation letter, 385

Telecommunications design, 323

resume, 446

Teleconferencing, for meetings, 346

Subheadings, in report, R-10A

Telephone access codes, international, 336-337

Subject line or box, 258

Telephone numbers, dot-style, 336 Template forms. See Correspondence template; Report templates Ten-key numeric keypad, R-2B

in correspondence, R-3C, R-4D, R-5A, R-7C 2-line, in report, R-9C

Subtitle, of table, R-8B, R-13A—B, R-13D Summons, 391, 404

Territories, U.S. Postal Service abbreviations, R-14B

Superscripts, and Microsoft Word formatting, 417

Text boxes, 423

Syllabic intensity, 280, 418 Symbols

Timed writing

Time, using figures to express, R-22

insert, 332

1-minute, 348

skillbuilding, 402, 437, 450, 490

5-minute

in word processing, 332 See also INDIVIDUAL KEYS (punctuation, functions,

and symbols)

40 wpm, 239, 246

41 wpm, 253, 261, 272 42 wpm, 281, 292 44 wpm, 331, 340

T Tas key, 427, R-2B Table(s), R-12A—C

body, R-13A borders and shading, custom, 461 bottom-aligned, R-13A—B

boxed, 329, 393, 480, R-5A, R-8B, R-13A

braced column headings, R-13A capitalization, columns, R-13D column headings, R-4D, R-5A, R-8B, R-13A—D in correspondence, R-4D, R-5A, R-13C-D

1-10

Index

45 wpm, 349, 357, 365 46 wpm, 374, 383 47 wpm, 391, 48 wpm, 419, 49 wpm, 438, 50 wpm, 464, supplementary,

399, 407 428 447, 455 471, 479, 486, 494 SB-26-SB-35 12-second speed sprints, 248, 271, 297, 344, 386, 406, 473, 493

Title(s) and italics (or underline), R-18

of published works, 243, 260, 485 and quotation marks, R-18

Window envelope business letter formatted for, R-4C

of report, R-7A—B, R-8A—C, R-10A, R-10C

of table, R-5A, R-8B, R-13A—D 2-line, R-8C, R-9A, R-10A, R-10C

correspondence formatted for, R-4C folding for, R-6B

Title page, R-7B, R-7C

Windows keys, R-2B WordArt, 438, 443-444, 446

Total line, in table, R-13A, R-13C—D, R-13D

Word beginnings, 335, 467

Transitional expression, comma in, 236, R-16

Word endings, 335, 467

Transmittal memo, R-7C

Word processing columns and hyphenation, 294

12-second speed sprints, 248, 271, 297, 473, 493. See also Timed writing

file, insert and bookmarks and hyperlinks, 361

find and replace, 268 font, small caps and text boxes, 423

U Umlaut symbol, 332, 341-342 Underline, R-18. See also Italics

line numbering, 400

United Kingdom, telephone dialing code, 337

print options, 428 sort, 259 symbol, insert, 332 table

paper size, 328

United States

hyphen in telephone numbers, 336 telephone dialing code, 337 Up reaches, 286, 422

borders and shading, custom, 461

URLs, international, 331

shading and e-mail, 264

U.S. Postal Service abbreviations, R-14B

tab, 374

templates correspondence, 416

Vv Vertical reaches, 286-287, 422-423 Vertical table placement, R-13D View Gridlines, R-11B

Virus, computer, 359 Volume, as unit of measurement, 340

reports, 419 WordArt, 438

Word usage, 482-483, R-20 Works-cited page, in MLA style, R-10D Writer's identification, R-3A

WWW page reference, R-9B

W Warranty deed, 391-393, 409-410 Web, transferring text from, 393. See also Internet WebEx, 346 Weight, 340, R-22

Y Yahoo!, 247 Year in complete date, commas and, R-15

Yellow Pages, searching, 401

Index

I-11

PHOTO CREDITS it Stock/Punchstock xiii, 234; Brooklyn Production/Corbis xv, 368; Flying Colurs/ Getty xvii, 414; Eric Audras/PhotoAlto/PictureQuest xxi; Mark Dierker, McGraw-

Hill Companies R-2; Ryan McVay/Getty 244, 279, 287, 299, 309, 319, 339, 367, 377, 385, 398, 426, 446; Corbis 245, 477; Jason Reed/Getty 247, 266, 290, 304,

329, 346, 359, 372, 383, 393, 401, 427, 435, 453; Thinkstock 251; Artifacts Images 264, 366; Anderson Ross/Getty 275; Digital Vision/Getty 282; Comstock/

PictureQuest 300; Steve Ide 307; Stockbyte/Getty 324, 347; Joseph Sohm/Visions of America/Corbis 334; Ross Anania 343; DigitalVision 350; Stockbyte 361, 481;

Comstock/Jupiter Images 381; Veer 382; Steve Cole/Getty 389, 469; Jack Star/ Photolink/Getty 394; Comstock Images 403, 406; Getty Images/PhotoDisc 423; Tetra Images 428; PhotoDisc/Getty 431; Ingram Publishing/Superstock 436; AbleStock/Alamy 441; Moodboard/Corbis 449; AFP/GETTY 453; Banana Stock/

Jupiter Images 458; Image Source/Jupiter Images 459; Stockbyte/Punchstock 466; InDeed 476; Ingram Publishing/AGE Photostock 489; Red Chopsticks 497; Barbara Penoyar/Getty SB-1. I-12

Index

Ce

i

irae

7

GDP/11: Your complete learning/teaching system.

Your guide to success.

ONE SOFTWARE. ONE SYSTEM. ONE SOLUTION. INTEGRATED SYSTEM Together, the book and software systematically lead students through each lesson. Cohesive system to provide an easy path to success. ONLINE SOFTWARE New! Online functionality. Same program, now Web-based! Greater accessibility for use at home, in class, and in labs — perfect for distance learning! Easy-to-use interface. Seamless updates with no user action required. Automatic keyboarding and formatting error scoring.

SKILLBUILDING MAP+ (Misstroke Analysis and Prescription) an individualized, diagnostic tool built into software. New! Unlimited drill lines. Individualized skillbuilding in every /esson.

LANGUAGE ARTS A critical document processing skill systematically covered in short, easy-to-grasp exercises. Includes punctuation, usage, proofreading, composing, and spelling coverage. Incorporated throughout Lessons 21-120 with increasing difficulty. Interactive instruction, practice, application, and feedback for immediate reinforcement. DOCUMENT PROCESSING Automatic document scoring. Emphasis on word processing as an enabling (rather than a terminal) skill. Separate, keep-for-reference Word Manual. Streamlined formatting standards. Built-in Reference Manual in text and software, consistent with The Gregg Reference Manual.

For more information, a complete list of components, and ordering information, please visit us at www.mhhe.com/gdp11 ISBN 978-0-07-731940-3 MHID 0-07-731940-0

The McGraw-Hill companies

\ Connect Learn raw Succeed

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