Conversational UX Design: A Practitioner’s Guide to the Natural Conversation Framework 9781450363037

606 102 1MB

English

Conversational UX Design: A Practitioner’s Guide to the Natural Conversation Framework
9781450363037

Author / Uploaded
Robert J. Moore and Raphael Arar

Table of contents :
Contents
Preface
1, Introduction
2. Conversation Analysis
3. Conversation Authoring
4. Natural Conversation Framework
5. Conversational Activity UX Patterns
6. Sequence Management UX Patterns
7. Conversation Management UX Patterns
8. Conversational UX Design Process
9. Conclusion
A. Conversation Analysis Transcription Conventions
B. Dialog Design Pseudocode
C. NCF Pattern Language Summary
D. Sample Conversation with Alma
References
Index
Author Biographies

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