Call Center Operation: Design, Operation, and Maintenance 155558277X, 9781555582777, 9780080490618

Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion call

673 127 4MB

English Pages 303 Year 2003

Report DMCA / Copyright

DOWNLOAD FILE

Call Center Operation: Design, Operation, and Maintenance
 155558277X, 9781555582777, 9780080490618

Polecaj historie