Call Center Operation: Design, Operation, and Maintenance 155558277X, 9781555582777, 9780080490618

Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion call

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English Pages 303 Year 2003

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Call Center Operation: Design, Operation, and Maintenance
 155558277X, 9781555582777, 9780080490618

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