Active Listening Techniques: 30 Practical Tools to Hone Your Communication Skills 9781647390648, 9781647390655

30 Essential tools to sharpen your communication skills through active listening To listen actively is to listen with c

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Active Listening Techniques: 30 Practical Tools to Hone Your Communication Skills 9781647390648, 9781647390655

Table of contents :
Title Page
Copyright Page
Dedication
Contents
Introduction
Part 1: The Fundamentals of Listening
Chapter 1: Listen Up: An Introduction to Active Listening
Chapter 2: “Did You Hear Me?” Or, Obstacles to Listening
Part 2: Active Listening and Communication Tools
Chapter 3: Working on Yourself
Challenging Your Distortions
Managing Your Expectations
Practicing Mindfulness
Emotional Self-Regulation
Physical Self-Awareness
Vocal Self-Awareness
Chapter 4: Getting Through to Others
Asking the Right Questions
Choosing the Right Time and Place to Communicate
Choosing the Right Mode of Communication
Using Affirmative Communication
Dealing with Gaslighting
Using Silence
Chapter 5: Persuasion
Giving Them What They Need
Slowing Down When You’re Racing Ahead
Communicating Your Angle
Sharing Delicate or Controversial Opinions
Motivational Interviewing
Choosing the Right Words
Exuding Confidence
Chapter 6: Emotionally Charged Situations
The Limits of Empathy
Responding to Emotionally Charged Nonverbal Cues
Validating and Normalizing Emotions
Breaking Through When Someone Shuts Down
Deescalating Tension
Refocusing a Conversation
Agreeing to Disagree and Reaching a Compromise
Sharing Constructive Criticism
Confronting a Colleague
Knowing How to Say “No”
Asking for a Raise
Resources
References
Acknowledgments
About the Author

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